H&M

I came here with a sleeping baby in a stroller. They have more than 10 regular size fitting rooms, but only 1 big room that will fit a stroller. Fitting room is empty except for the big room. I was told by the employee that it shouldn’t take long because the girl that’s inside only has 3 items. About 15 – 20 mins after it is still not vacant. The girl kept leaving the room to ask her boyfriend if the clothing looks good on her. If you have 10 regular size fitting rooms that are open please direct your customers to those rooms!

The only reason to shop here is for the price. The employees are not helpful or friendly — in fact they seem annoyed about having to do their job. You can only bring 6 items into the dressing room at a time, I’m not sure what the reason is for this policy; are they afraid that I’ll steal something because they can’t count higher than 6, or are they trying to discourage me from purchasing more than 6 items? Really disappointed.

Awesome deals for basics and also for work clothes. Today I bought two sheath dresses from the clearance rack to wear to work, and the total cost for both dresses was only $ 30!

Kevin the salesperson gave the most narcissistic format of customer service. I don’t even know how you can represent such a brand with the most foul behavioral traits possible to give off to customers. Did not promote a welcoming sales experience, nor bothered to verify the right size before checkout. Last person to hold a job, I’ll make sure to tell everyone.

H & m online is the worse they take forever for shipping and the worse they charge u $ 5.99 for shipping back this is stupid I won’t order online never again and I try online cause the guys and girls who work here are assh$&@
They are so rude they treat people like if u r asking for free stuff such a losers stupid kids cause seriously they act like a 5 years old anyway they need to improved they costumer service online and in the store

Screw this place and their false marketing. While circle rack said $ 5.99 for shirts. There were three kinds: white, black or grey. They rink me up and the shirt is $ 13.99 and the rude girl at counter tells me well it does say specific brands. They were all the same shirts. FALSE deals. I use love h&m but now TARGET is where I’m going.

I always try to give this store a chance and go to different locations trying to find one with a competent manager, unfortunately the companies standard for hiring process is very very low.
First of all, It took me twenty minutes to find an employee to check me out. The store has two different registers and there were no employees at either station.
Second of all, the girl who did help me was rude and unkind. Gave me so much attitude when I asked for a location of a particular dress.
Out of all locations, topanga sucks, but that’s a graded on a very low scale from all the other locations.

Had SUCH a great time shopping at this H&M Location! Huge selection of items and the shop even has two stories! Everyone was so nice and helpful! Kevin was an incredible sales associate and took the time to help me find exactly what I was looking for. He went above and beyond great customer service! I’ll definitely be shopping here more and sending all of my friends to this location!

I’m in the store today. I was upstairs first and walked out because there was to much stuff everywhere and not enough room for a wheelchair. I thought maybe downstairs would be different. It wasn’t, it was just as bad. Still no room for wheelchairs. And they are trying to get every single piece of clothing on the floor, that it looks like Forever 21. And its just as dirty, if not dirtier. There is no one putting away clothes or fixing them. Normally I like coming here, but when you can find anything or when you touch something everything falls off the rack. They do need more people at the register. At least 2 people there and a few doing go backs and fixing the clothes. It’s not acceptable.

Worst store I have ever walked into. Dirty dirty doesn’t even begin to describe it. There was no one to help you. There were clothes all over the floor. The clothes on the hangers were torn. The jewelry was cheap. Everything in that store was cheap looking and feeling. I got over charged for a jacket. Then when I tried to take the jacket back the gentleman told me I didn’t need the receipt because I would only get store credit. Then the next person said that was wrong and I could get my money back. I returned then next day with the recipe and the attendant told me I needed the card it was purchased on too, to receive my refund or I would get store credit. IT BEEN 4 DAYS. The money is out of my account now. Twice I was in that store. I would never buy anything from that place ever. I just want my money back and and never to walk into a h&m store again.

Customer service needs major improvement! Customer service needs to improve in order to keep all their customers happy! They always have one cashier working, and a bunch of customers in line. Customers get annoying and start leaving.
You can find of sorts of clothes, shoes and accessories for cheap prices and quality. I believe most of there stuff is made in India. They do have a two story building for both women and men. You can find great deals on clearance.
There return/​exchange policy is awesome! They have a 30 day policy on all returns! Overall, this h&m needs improvement in their customer service!

Guy yells rascist and obscene words at employee over a pair of pants and goes crazy when she finally snaps. I don’t know the employees manage such rudeness

I usually love H&M. But the staff and especially management are sooooo rude here!
I bought a dress and the next day pulled it out of the bag to wear it to notice there was a rip in the back. I hadn’t tried it on in the store cuz I know my size so I didn’t notice. So the day that I noticed it was ripped (less than 24 hours after purchase) I brought I back and the rude b**** of a manager said really loud «are you sure you didn’t try to squeeze it on and caused it to rip?» This woman was basically very loudly accusing me of being to big for the dress and saying I already wore it. She said «we never sell things in this condition» to which I said «you really think you’re employees are competent enough to check things thoroughly before purchase?» Granted, I should have checked knowing that half the stuff here has probably swept the floor at some point. But I know for sure the half awake cashier did not. She rudely said «well I’m not returning it» and I told her I still want the dress and would be happy with an exchange. She told me ok and said to go find the dress on my own. Awesome customer service. I went downstairs, couldn’t find it so asked one of these lovely competent employee’s. They just pointed in a general direction, no words. Nothing. So I went back upstairs to the rude manager and asked her to help. She said to find someone downstairs to help. Hah! I told her I obviously already tried that and maybe she could make herself more useful. She told me she couldn’t come help me and to find someone else. Wow. So rude. So far from helpful. Attitude problems all around. Awful store with awful people. Not worth shopping there.

the worst customer service I ever had. Christian was soooooooooooo freaking rude. I was standing in line for 20 min and only one register was open. 4 people behind me left their merchandise and left the store. When I asked him to open another register he said he won’t do it only for 1 or 2 customers. But I told him people are leaving because the guy on the other register is slow. Finally he opened one register and helped me out but with F****ed up attitude. When he returned my change he throw them on the counter and shut the register so hard that counter shook.
Even one star is a lot for this place. There are so many people looking for job and this guy has a job but he doesn’t deserve it.

cheap clothing at cheap prices. Its OK for pajamas and clothing you would wear around the house but the quality of the items meant for career wear are really shodilly made. They do have great bargains and lots of choices on scarves so they get 2 stars for their scarf selection. Just noticed the nightgown I’ve worn/​wahsed twice now has a side seam ripped out. its going back.

H&M has nice clothes – for work attire I find it’s a good in-​between say a forever 21 and Zara’s or Macy’s. This particular location I think is much nicer then the Northridge one. The customer service is okay – not bad, not great and the two floors makes you feel like you have more to look at. Over all it’s good for last minute work attire.

Found a bunch of good quality blouses for work here, very happy with my purchases.
I came to this particular H&M because I think that the stores in the Topanga Mall are all much nicer than the ones on the westside (less foot traffic?), but I don’t think it was worth the drive out to this one. There was a big selection here. The one in West Hollywood seems much better organized (but has way less stuff… but it all looks better quality because it’s organized better!) I would say that the ones I go to– the one on the promenade in Santa Monica, and the one at the Santa Monica mall, are all just the same as this one.
Still have not found an H&M which is as amazing as the one in Paris… that one was huge and was organized beautifully!
I don’t usually critique stores’ organization because most stores are not organized as poorly as H&M.
I like your clothes a lot, H&M, but I’m less fond of the mild anxiety I get upon entering your stores!

Two level H&M. Downstairs has business-​y/​going out outfits at the front, and towards the back has most of the accessories and some basics. Fitting rooms are also located downstairs. Upstairs has more of the womens’ casual clothes, and the entire right side of the 2^nd floor has a pretty decent sized mens’ section. I believe toddlers/​kids might also be upstairs.
It can get pretty messy in this location, especially upstairs. Also, the lines are usually pretty slow. 3 stars for being a decent size and having a decent selection.

This H & M is bigger than some of the other H & M’s that I’ve been to everywhere. They have two stories here. The first level has mostly men and women’s clothing and some shoes. The second level has more shoes and other types of clothing. I’m not sure which since I just came here to find some flats in my size that I couldn’t find at the 3^rd st. promenade location in Santa Monica.
Well, I found them here in my size in the color that I was looking for, tan. I also found the same pair in my size in a nice deep burgundy color that will match a few of my outfits very well-​:) If you wear a size 8 in shoes here, then you might have trouble finding that size at most places since it seems to be a common one for women. These flats are nice since they’re only $ 12.95 and it has a faux suede look to it. It’s just a plain flat with no tacky trims, bows, buttons, logos, or buckles on them which is nice. Another plus is that they’re cute and they don’t look like old grandma shoes-​:)
There are other colors available in black, turquoise, teal, orange, light grey, and a couple of other colors. Although they’re a great alternative for people who can’t wear heels like me, they’re not that comfortable to walk in for long if you have flat feet like me. But there’s always Dr. Scholls for that, right? Anyways, H & M usually has decent styles for men & women at reasonable prices. Most items are between $ 10-​$ 30. The lines are always long everywhere, but they tend to move quickly most of the time.

The closest H&M store to me is the one on Hollywood Blvd. It’s smaller, so I decided to check out the one at the Topanga Mall. I was looking for a few items in particular. I don’t shop to H&M too often since I don’t have a decent location closer by.
If you come from Ventura Blvd. and 101 freeways, you’ll see another Mall on the right side with Macy’s, etc. It’s confusing, but keep going, Topanga Mall, the bigger one is a bit further up on the right side also — it also has a Macy’s, among Nordstrom, Neiman Marcus, etc. The entrance is close to Forever 21. I don’t love this mall, it’s a bit too big for me.
The actual H&M store is big, on 2 levels, has a good selection of clothes for women, men, even kids. I did find what I was looking for. The quality of clothes is good, prices are very reasonable. You can get some cheaper, trendy clothes in here.
At the checkout, I wanted to use a coupon that I received from H&M in my email a day before. The sales girl jumped immediately to tell me that she can’t use it, it’s expired. I was trying to tell her that it’s not (I don’t use expired coupons) and that I just got it, but she was ready to call the manager over. Then, I looked at the coupon that was set in front of her and the expiration date was over a month from that day. I told her so, then she finally looked at the actual coupon and calmed down. She used it and apologized, but why jump at the customer like that before looking at the actual coupon? I wasn’t trying to get away with anything. She kinda made me feel like I was. Just didn’t like her attitude, I don’t go to that mall that often since it’s further away (maybe once every couple of years?). I like the location, but I’ll check out other H&M-s for now.