Cooks Collision

This is a preferred collision shop by Farmers …
The customer service is great love the receptionists they are sweet in person and over the phone. They would answer quickly and in a few rings. People are actually nice during the pre-​repair and repair process — constant updates really good customer service.
Then when it is time to pick up and receiving my car, still great picked up my car on their off days which is a weekend.
The problem with the service I received was when I got home, opened my trunk and saw the parts of I am assuming my car was left there, which scratched my trunk because those parts were a bit heavy, now I am thinking the chipped paint by the trunk opening where the left parts are located is because of that. I am not sure if there is quality control or they just want to release the car so quickly that they almost didn’t care. The replaced parts on my car still has yellow stickers on it that is so visible that stroked me at first glance. Though they removed it when I asked what was it.
Now the worst part, I noticed that my car doesn’t make the honking sound when I lock it, I figured it might be a setting of some sort. So I called them, tried to speak with my collision rep but he is unavailable and spoke to the person that answered the call instead. I asked him about the situation, of course he made excuses but its fine with me people make mistakes. I asked him if it was just a setting in my car that I can fix myself, but he asked me to bring back the car so they can check and he will let my collision rep know what is wrong, because he is on another client with a 10k job, I get it they are busy. I can’t just come by anytime since I work 8AM-​5PM and their hours is 8AM-​6PM, I am about an hour away from them without traffic.
So next day, which is today … was driving going to work, when i need to use my horn to a driver trying to merge lanes without looking that is about to hit me, I was shocked that my horn is not working … good thing that the driver did not hit my car and finally looked at his blind spot …
So now it makes sense that my car doesn’t make that honking sound when i lock my car … well I am not a auto person so I have no idea it has something to do with my horn…
hoping to receive a call from my collision rep — but nothing. If somebody would have just followed up with me… still waiting… we will see…
I wouldn’t even write this review here … as much as it pains me to complain…
For sure will not recommend and come back to this shop if any …

My car was part of a hit and run recently. First time having to deal with the insurance and car fix process.
This particular shop was in accordance with my insurer. I didn’t research the place prior. I was just going through the prompts to get my car back.
With that said, this place was extremely fantastic! My initial return date was terrible news, but as things went along my car was retuned much sooner.
The shop and employees kept me up to date with constant calls and emails. The customer service was supreme, from the from office staff to the auto mechanics. Super super friendly. They even let me come in half way through the process to pick several things out my car with no hassle.
From Cliff to the ladies up front like Melissa, all information was clearly conveyed. I was able to get my car back in half the estimated time.
I would surely come back for their services in other car related situations.
Thanks Cooks C.

This should be higher than 5 stars cause they are that amazing! Not only did my car take no time to repair, but the customer service was just beyond excellent! I was getting texts, calls, emails for updates for my car and in a nutshell, they took care of me! Highly recommend!

I just picked up my newly repaired Toyota Prius from Cook’s Collision. I am absolutely, 100 percent pleased with not only the repair, but the amazing level of professional customer service from all the employees. From the moment I was checked in until I picked up the car, I was treated with kindness and courtesy. During the repair process, I was updated at each stage with phone calls, text messages and email. The office is so clean and the reception is quick and attentive. This experience was really amazing! I highly recommend Cook’s Collision for auto repair needs.

I just picked up my Sienna today after getting into a fender bender. They did a beautiful job! Everything went perfectly from the drop off, to the pick up. The text messages kept me up to date on the status of my van and the work was completed in just over a week. Everyone we dealt with was very pleasant and seemed to really like their job which says a lot about this establishment, in my opinion. Kudos to Ohaan for being super professional and a delight to deal with. If you have to deal with the big bummer of being in an accident, this is the place that can make it all better. Thank you!!!

Took my car to Cooks after a fender bender. Vehicle was repaired and detailed 3 days ahead of schedule. Looked brand new. Very professional service from everyone. Regular updates on progress. Outstanding service. The Ritz Carlton of auto repair. Thanks guys.

My son was in an accident in L.A. on his way home. He was 6 hours away from me. My car is stuck 6 hours away from me and I was told it wouldn’t be ready until May 17^th. Well, it’s due to be ready April 28^th. I’m so impressed by your customer service, and the way you update me daily. I just want to tell whomever is important that Shannon Voyson set my mind at ease being that I’m 6 hours away! I could’ve never gotten through this and getting to my son safely and making sure he was okay if I had to worry about my car! I haven’t worried once because you’re always available and you always make sure I know what’s going on. This experience has been amazing, if my car was fixed with the same pride that you put into your job, I know I have nothing to worry about! Thank you again!
Carla

First time experience with cooks was amazing I ca me here through progressive who they work with… second time Not so great idk what changed but this experience was pretty bad… the over all repair was fine but I waited 3days not including the weekend for A part and received a quote for back tail light that charged me $ 60 per hour labor and my ins quote $ 48 per hour too bad I would have liked to have a stable body shop for the changes I plan to make to my car. The women in front were very pleasant though.

When our car was totaled while on vacation Progressive dropped the ball every step of the way. Fortunately Cooks was there to save the day. When we arrived not knowing where our car was they let us know it was still at the tow yard and the Progressive adjuster had already left for the day. To help us expedite the process they called the tow yard to ask for it to be brought over, walked over to the tow yard and put together a quick estimate on the damages, and contacted Progressive directly to provide them with the quote so we wouldn’t need to wait for the adjuster to come back out. While we waited they even sent someone out to buy us lunch! I was blown away at the level of service they provided.

Best service from a collision repair shop ever! Fixed my Volvo, just brought a friend for their repair! Love their work, and the office staff is fantastic. Honest work and great service! Daily updates, clear communication, and friendly staff.

A great customer service experience. I brought my car here after my front bumper got damaged by another driver hitting me from the driver-​side. My repairs were finished the exact day they had estimated, 4 days later. Clifford kept me updated throughout the whole process, was friendly, helpful and informative. The front desk staff was nice and helpful, too. Would definitely go here again (while I’m hoping I will never have to!) ;-)

excellent customer service!!!
my car was ready a week earlier than the estimated time.
my car was as good as new and they even washed the exterior & interior.

An incredibly painless and surprisingly pleasant experience! 5 additional stars to Ohannes!
Synopsis:
I was rear-​ended. I have Allstate. Rear-​ender had Allstate. Left my car for repairs the day I had it evaluated. Got it back earlier than the 2 weeks they told me. 2 thumbs up!

I took my car here after I was referred by AAA. The attention and customer service I received was beyond phenomenal. Clifford was extremely helpful and always provided me informative updates. Furthermore, my car was repaired back to its original state as it never looked like my entire back was rear ended. I would definitely use them again.
Update 10/​16/​2015 — I decided to trade in my 2012 Honda Civic at my Honda dealership approximately 6 weeks after receiving my car once repairs were completed. Unfortunately, the dealer informed me that I had frame damage due to the repairs which would lower the value of my car. Approximately $ 5,000 less than what the car would be worth. When I spoke to Cook’s Collision regarding this… They stated there wasn’t any frame damage. That parts were soldered adjacent to my frame/​to the frame. That is considered frame damage according to the dealer. Specifically, why was I not advised of this once repairs were completed? Although Cook’s treated me with excellent customer service and repairs were completed on time, I feel this very significant piece of information is/​would be vital to any car owner and therefore was omitted ultimately causing me to lose out on obtaining full value of my car in the end.

Will be back to edit from a former Employee point of view.

This company did a great job on my bumper — made it shiny and new again. Cliff was gracious throughout the entire process, and rushed to get things moving. Ohan went out of his way to help me with other non-​body issues for my car (tires and ac help). It’s this kind of customer satisfaction that really stands out in my book! I would definitely use this company again! Professional and courteous!

Cooks Collision has worked on two vehicles after two separate accidents. Professional and courteous service each time. Friendly staff. Daily progress reports texted to the mobile. Work completed when promised. Highly recommended.

I had the worst experience with this body shop.
I brought my car in to get an estimate on Tuesday for some very minor damage.
They were recommended by mercury insurance.
I was told i would have the estimate emailed to me that same day.
I waited till Friday and when i didn’t get a response I called and they told me they would call me back that they couldn’t find my paperwork.
I never got a call back so i called on Saturday and left another message and still no response. I called back on Monday and finally was able to get a simple estimate emailed to me. I am very disappointed and unsatisfied with their service. I would not recommend this place to anyone and cant believe that my insurance company would even recommend them. Unprofessional.

This is an update to my previous review, that I wrote on behalf of my sister.
Cooks Collision fixed everything. The mirror looks great! The service was superb. Guys apologized for the delay. My sis is happy! She even got a gift card!
I will recommend Cooks Collision to my friends… And I know my sis has already recommended Cooks Collision to her co-​workers.

Wow just got a wonderful headlight restorations from Cooks! My 2011 Mazda 6 headlights were full of sunspots and yellowing! They were horribly foggy and disgusting! Thanks to Cooks, they look BRAND NEW! It’s amazing they work they did! And they had amazing customer service! When they say ur car will be done in an hour, they are on point! They keep u updated without u even asking! Love this place! Recommend it to everyone!