Barger Harley-Davidson

Wow has this place changed. Ive tried multiple times to get a quick service done here and the new dude in the service department is just rude and could care less. I had a back wheel wobble and brought it in for them to look at on a Wednesday. I was told I would get a call the next day. At 3pm on Thursday I call and the service guy tells me he hasn’t looked at it they are too busy. I said no problem when can you get to it. He responds «i don’t have an answer right now». I said I need some time frame my bike is my main mode of transportation. He says rudely and sarcastically «you need an answer — it’ll be middle of November» This was in October. He said they are too busy. Mike the previous service manager moved to Ventura Harley so I called Mike at his new place of employment. He had it towed in for me looked at it, found out it wasn’t the wheel bearing but the swingarm bushing. He had to order a part and Tuesday my bike was back on the road. I got a letter from the owner of Barger and a 10% coupon. She was misinformed from her employee on what really happened so I called her. I explained the level of service her new employees were providing and we had a nice talk. She said she would talk with them. She agreed a daily rider or out of towner should get priority to get back on the road. I gave them one more try a couple weeks ago. I just needed my clutch adjusted and called to see when I could make an appointment. They said not for a week or 2. I laughed. I said ok since Saturday is first come first served I’ll come first thing. The same guy from before told me it doesn’t work that way. I’d have to wait. I laughed again. I called Mike at Ventura. He said come down 9am Saturday Morning. He got my clutch adjusted first thing Saturday morning and found a leak in my rear head gasket, asked me how long I had — he had the part in stock but needed a couple hours. He had someone drop me and my fiancée off at a restaurant for breakfast while they worked on the bike. We ate and they picked us back up and the bike was ready. I was out by noon. Barger Service sucks now. The sales and parts guys are good but the service department has tanked. I will walk, tow or ride my service to Ventura before I ever go back to Barger. I ride everyday, Keeping me on the road should be a priority over a weekend warrior wanting 100 new chrome parts put on his bike. Sorry its reality. Some understand this and some don’t. Mike at Ventura gets it. I was so happy with Barger (MIKE) until he left and the the new service guys took over. As I said the sales and parts guys are great! The service needs a major overhaul…

My friend introduced me to this dealership and to Bob in December. Bob was able to get me the Harley I wanted with the payments I needed.
Once the bike was in my possession, I needed to customize a few features. Steve from parts is super knowledgeable and got me everything I needed.
Overall, It was a great experience. I highly recommend this place.

You get what you get. It’s the only place for parts in the west valley

Barger HD sales manager Bob helped me purchase my Streetbob in 2010. I can’t say enough about the great experience I had with him. Since then, I’ve introduced Bob to a few friends, and they all have purchased their bikes with Bob’s help. Great guy! Great dealership! Go see Bob!

Excellent service. Bob is the man. Thinking about getting a new Harley or getting into Harley’s come check them out!

I can write enough about how great my experience was at Barger Harley Davidson! MIKE the service manager went above and beyond my expectations with the highest level of compassion, attentiveness and concern regarding the service of my motorcycle and my day today transportation needs. I have never experience such a high level of exceptional customer service! Go down and see Mike at Barger for the ultimate customer service experience. These guys are the BEST in the business.

i grew up in the automotive repair business. my dad and uncle had a repair shop in beverly hills for 60 years. they had customers for that long. i was proud to be a son the grimmett’s. that place meant a lot to me.
This is where i take my motorcycle to be serviced, buy gloves, helmets, glasses, anything to make the bike look cool and such. And eventually will buy my new motorcycle here.. (sorry bob, might be a while.) EVERYONE is this place is as cool as hell. From steve who works in parts department and most likely does a lot more than that. having to listen to guys talk about their bikes and the stuff their going to get when they get their settlement money, etc. to sue and lesley who sell me everything i could ever want, and always make me feel like im important. and then there is the service department. it was great before and its great now. again, never oversold. always telling me the truth if i need something fixed or not. «yes denny, your tire is bald» that could be dangerous “. or, you do need brakes if your a fan of stopping. i literally trust them with my life. if my bike isn’t healthy,
there is a good chance i may BECOME unhealthy. i love this place. i like to spend money here. i feel like its appreciated and i will be back im sure in a few weeks for some kind of thing for my bike to look cooler than it does already. thanks again guys. for years of great service.

By far THE BEST dealership in the entire state of California. No exaggeration here. I moved down from NorCal 7 months ago and I was skeptical about dropping my bike at HD dealership. Don’t get me wrong there are some amazing places up north BUT … While one has a great parts department and another one has great sales people — I have yet to come across the full package. This place HAS IT ALL. I walked through the doors few months back and honestly I WAS IMPRESSED AND SURPRISED. Everybody is incredibly nice and just so helpful. Steve in the parts department is great — knows his stuff and always willing to answer any questions I have and help me getting the parts I need. Leslie is FANTASTIC! She has spent countless times helping me pick sunglasses, helmets etc. Always has a great advise and goes out of her way to help — I mean regardless if it’s bike related or not! And trust me… I’ve asked about some RANDOM things (like good BBQ in the area)! Last but NOT THE LEAST — there is MIKE BALIN. If I could talk to the owners and thank them for employing such wonderful people, I would spend a lot of time talking about this man. He is THE BEST Service Manager I have come across not only in the HD world, but also in the car industry. I have never had anybody treat me as kindly as Mike has in all of the times I have been there. He listens, gives unsolicited advise and treats folks with outmost respect. He is incredibly knowledgable and really knows his stuff. Regardless of how busy they are, he always finds time to answer my questions (you see the pattern here, right?), give advise and recommend experts in the area. No run around. Realistic times for work completion. Mike and his team won’t turn you down in case of emergency and will do their best to help you out even with fully booked schedule. Personally — I would not consider any other HD dealership to work my bike. I’m a fairly new rider (only 6 years on two wheels), but sure as hell have a lot of experience dealing with dealerships and such. This by far THE BEST experience I have had so far. So yeah I’m a customer for life.
PS. Btw I would have given 10 stars if that was an option

I live down the street from this place. Its great if your male, a RUB and if you love Steve. The parts guy who has been there forever who never says thank you and treats you like your an idiot. God I hate this place. I usually just go to Simi Harley where the tude stays out of the shop. Had an emergency situation and had to go there. Every time I walk in there its an awful experience. I am a woman whose been riding for almost 30 years now and works on her own bike. s I am being rung up an annoying RUB comes up and asks «Steve steve what do you think of these earphones». The guy must have had cocaine for breakfast. Just rude. I will spend the extra gas money and head to Simi Harley next time or Glendale. Ten thumbs down…

As a Harley rider, finding an open dealership on a Sunday or Monday is near impossible. I don’t even think to check with a HD dealership on those days.
2 things gained the 5-​star. Friendly staff. Helpful staff.
I’m looking for a helmet. Even knowing what you want doesn’t mean your going to find it in a store. Simple fact, +600 helmet varieties plus holding sizes small to XL would limit any stores ability to stock anything else.
The parts woman (friendly, knowledgeable) found the helmet I named. They didn’t carry the particular version I wanted. She mentioned that the brand I am shopping for made 3 other very popular brands and that we could match the one I wanted by buying a different brand.
They told me a biker was stranded and they are going to stay open late so he can get his bike in.

All I can say is the folks here are always helpful are characters in their own right and made a good choice with the new hire in the service department.

We love Barger! My husband bought his first Road King Classic in 2007 from Barger & his most recent purchase of a 2013 Ultra Glide. Bob took great care of him with no pressure, just good service. Sue helped me with my headset, so now we are hooked up for those long fun trips. Bob & Sue really helped to make it a wonderful experience & we will keep coming back and telling all or our friends! You guys Rock!

Barger Harley Davidson may be the best Harley dealer in the LA area. It’s like having a small town business in the big city. I ordered a 2014 Softail Slim on Tuesday, it came in on Friday, and I rode it home on Saturday with all the dealer installed options in place. I advise anyone who is thinking about getting a Harley to go talk to Bob, and tell him Beast sent you. You won’t be sorry!

I run another shop within a few miles to Barger. I’m am new to Harleys as I mostly work on Metric bikes. The manager Steve has helped me numerous times with getting parts and a few times over the phone with questions. He is very patient and helpful. Highly recommend this dealer! Thanks!

Thanks to Sue for being so patient and helpful to me this afternoon when I came in to purchase poker chips. I couldn’t make up my mind on what color to decide on (well they are for a friend) and Sue was so sweet and didn’t rush me or give me an attitude! Thanks for you kindness and your patience I will be coming back here!

I live closer to two other Harley shops but always make the trek out to barger. The reason is customer service and a knowledgable staff. I’ve bought a bike, products, parts and had my bike services here. All were pleasant experiences.
The salesman, bob, is very knowledgable and trustworthy. He won’t try and sell you a bike that isn’t meant for you and won’t play with the prices. What you see is what you get and if you shop around you’ll find he offers the best prices.
Sue who works with the merchandise is friendly and helpful. If she doesn’t have what you want she’ll make sure to
Get it.
Steve in the parts department is also very helpful and can help guide you to the right part for what you want.
The service department is accommodating g and professional. I recommend Larry or Rick.
The only downside is that bob is ugly with a stupid goatee.

Bought my first Harley here this month and I couldn’t be happier! Bob (sales manager) was SUPER helpful and got me a great deal on my sportster forty-​eight :)
Every employee was welcoming (even before they knew I was buying anything) and I definitely can’t say the same about any other valley adjacent Harley dealerships :/​I’m going to go to Barger Harley for all my Harley needs!
Thank you guys for not treating me like I was just another walking ATM machine.

My Dad’s preferred Harley-​Davidson dealer has always been Barger Harley-​Davidson on Sherman Way/​Topanga Canyon Road. Guess what, it’s also my husband’s preferred dealership. We recently bought a XL 1200 Sportster from Bob. The owner Gene Barger came out to talk with us too. Super nice guy. GREAT SERVICE from someone who really know Harleys & everything that comes along with it. Steve in Parts was extremely helpful. That guy truly knows every parts number by heart. The girls are great too especially Carrie. I highly recommend this Harley-​Davidson dealership. FIVE STARS

New go to dealer granted that I do like doing my own repairs it is always nice to drop off the bike and knowing it’s going to be taken care of, Not to mention when I need a part I can go and get the correct one the first time that’s all it takes to earn repeat business. Oh and being courtesy doesn’t hurt either.

Barger Harley great place shop. They go out of there way to help you find what you want just talk to Sue or Steve. They also have the best Harley mechanics in the Valley so you know your bike is done right the first time. Far as buying a new or use Harley see Bob the man is a wizard getting the Harley you want.
Westside HOG Chapter is the best riding groups out of Barger Harley-​Davidison with no Drama! Keep up the good work everyone!!!