Hampton Inn

Beautiful hotel. We did not stay In Guest rooms but we’re here for three days while my daughter had state testing. I would have liked to have given the hotel more but the observations I made today of their staff were horrendous. This afternoon there have been 4 employees at the front desk actively discussing customer complaints loud enough that I could clearly understand them across the lobby by the wall of windows! One gentleman was even complaining about a guest who had just been in the lobby complaining about her fist room being smelly and a problem with the bathroom floor in the second room. He was on the phone and discussing this so loudly I was just stunned. Then after that he walked to an open doorway and could be heard saying «I’m trying to pull my head Out of my ass.» I just sat shaking my head. I honestly could not believe what I was hearing and seeing. I do not think I’ll recommend this hotel after all. I prefer to send my friends and family to places who are not so careless when discussing problematic issues. I mean honestly, we all have bad days and might say things like that but there’s a town and place and the front desk and lobby area of a hotel is not the place.

Hard to believe that this hotel is 10 years old. It looks like brand new and is spotless throughout. Combine that with friendly service and you have a really good experience. We had three rooms and everything was perfect. Really convenient for good restaurants that you can walk to (casual, Inner Circle Pizza, or higher end, White Fire Grille). I have no hesitation in recommending this hotel.

I am giving them this star for the customer service I recieved at checkout– I am a diamond member and I spend 40 000 over the last year. My wedding was an out of town wedding and we booked a lot of rooms to accomodate our out of town guests. I was guaranteed the lowest price and when i checked out I asked them why other people recieved the rooms at a cheaper price (My mother in law paid for 10 rooms) when I asked Cecil she said she was not willing to budge even if she could she would not help??? really??? I spoke with the manager who did not care and was also rude to my whole family– I do not care how clean your hotel is if this is the level of custimer service you recieve– i was disheartened because of all of the positve experiance I have had with the hilton brand– extremely disappointed

Being a Hilton Diamond member have have stayed in my fair share of hotels. This is by far the best Hampton Inn I have ever stayed at. The hotel is very clean and the staff is top notch! I would recommend this hotel to anyone and wish that all Hampton Inns were run like this one.

Recommend this Inn highly. We reserved a large block of rooms for family to attend a funeral locally. The Staff actually put aside 7 copies of the local paper containing the Grandpa’s Obit for us. Staff is gracious and thoughtful to a person. We came from Florida, Georgia, Michigan, Pennsylvania, North Carolina and DC with children from 2 mo. to 18 yrs. and were made to feel welcome and pampered. The heated pool was a great surprise since it is 2 degrees outside. every staff person worked at snow removal and hospitality. The hotel looks brand new and everything is kept spotless by every staff member. We’ll be back next time we are in the area.
Gold Star for the Staff!

My business partner and I stayed here and upon check out I noticed his room rate was much lower than mine, because our company does a ton of business with Hilton, I asked if there was a way to match his rate, not only did they not match his rate, they actually raised the cost of his room to mine, a $ 50 difference without warning and after the fact. Will not stay at a property that thinks this is an acceptable business practice, with the tough times that we are in the last thing you need is to book a hotel room at one rate and turn around and have it jump $ 50 with no warning. They should have left both bills the same.

On our return tip from Bethlehem PA on sunday Sept 8^th 2013 we stopped at this Hampton Inn We did not have reservation but there was room available. The staff was friendly and informative and the room was exceptionally clean and fresh.
The morning staff was equally friendly and hospitable and we enjoyed a good breakfast and friendly conversation with the staff. You felt like you were leaving a good friends home.
On our drive I realized that I had left my good jacket in the closet. We were to far down the road to turn back.
I called when we got home and the night clerk said there was nothing turned in or in the lost and found. In the morning I called again and the morning female clerk said that someone who had rented our room for the night brought it down as they were leaving.
I then asked if I could have it mailed to me and I told them they could use my credit card. Two days later the UPS truck delivered my jacket.
Thanks to the guest who turned it in and the staff for being so efficient to get it back to me.
I will stay there again and recommend it to others. 5 stars and special thanks to the morning staff for there courteous service.
M. Alfred
LaGrange. Park IL

Travel weekly. New, clean and friendly staff. This Hampton is why I am a Diamond member!

The hotel itself is in great shape and is nice and clean. I however booked a whirlpool room and did not get it. I got a standard king room with a tiny desk to work off of. This is not what I ordered. I am not going to pull my stuff out of this room. I will just check out tomorrow and they will not get the revenue for the second night. Unacceptable especially for a Diamond member.

I travel for business every other week or so. Youngstown is a frequent stop of mine, almost every other week. Aren’t you jealous??? Well, hold onto your seat belts because this Hampton Suites is about to get reviewed…
Hotel newness and amenities…
The hotel is approximately 10 years old, but is kept up like it’s brand new. From the inside and outside, you’d think it was built yesterday. It has most of the new Hampton décor with a little Youngstown flair. They don’t have the newest breakfast area with the bar style seating… but most Hamptons don’t yet. Only those built within the last 3 or 4 years have it. However, they are talking of a remodel here, so they may get some upgrades soon. The carpeting, tile, bathrooms, showers, tubs, etc are all new looking and not yet dated or worn.
They have a nice heated pool (no hot tub) and a small, but totally remodeled fitness room. They remodeled it in May 2012. It has free weights, a bike, a treadmill, and exercise balls. Needless to say… it keeps the belly off during business trips.
Rooms & Bathrooms
The standard rooms resemble your average hotel. Nice large TVs (although the channel selection is limited), super comfy beds (and they sell them if you’re really impressed), desk/​chair, and nightstands. Most standard rooms do not come with a fridge, however. The bathrooms are very nice and modern. They come with a few extras such as a shoe polish cloth, moist make up remover towel, and nail file… along with your typical shampoo /​conditioner /​lotion /​mouthwash. Sorry, no shower cap ladies… seriously…wash your hair!
Here’s where it gets fun! The suites!!! If you are a HHonors Diamond member, be sure to always ask for an upgrade. All Hilton brands will accommodate as best they can, but chances are good that this Hampton has a few unused suites available. The suites are awesome. They have king and two queen suites available. The amenities are the same as far as the bathroom goes. However, the suites have a sofabed and a large area to walk around an spread out. This is most certainly the way to stay at this Hampton.
Breakfast and Staff
Cindy is the weekday/​Saturday breakfast server. She makes breakfast so special. She knows my name, and the names of everyone in my family. My kids love to see her each time they get to come with me. The breakfast has some great options. Cereals, bagels, muffins are standard… but at this Hampton you’ll get waffles, citrus fruits (i eat all the grapefruit), 4 different juices, oatmeal, and two different hot items every day. Some great healthy… and unhealthy items. Remember, there is a gym… so have half a waffle and enjoy it! Nobody needs a whole waffle anyway!
The hotel staff here makes all the difference. These are not your Days Inn… I’m considering getting my GED… we’ll leave the light on for you… I’ll be with you after my smoke break… kinda people. Not at this Hampton. The staff absolutely keeps me coming back. They bend over backwards to make sure your stay is pleasant. They have your key ready for you, welcome you back by name, smile when they tell me what room I’ve been upgraded to, and call you after getting to your room to be sure it was to your liking! This is the service you expect from a full service hotel… not from a mid-​line hotel… and not in the middle of northwest Ohio. They are all to be commended on a fine presentation everyday!
That’s all for now. I know this helps. And seriously… if you read this and stay somewhere else… you deserve the lackluster service you are about to get.

If you need to stay in the Y-​town area, this is as good as it gets. Clean. Friendly service.
However, the pillows were absolutely horrible — but the bed itself was comfortable.
Also, our room keys stopped working four times over the course of the weekend, as did my friend’s in a different room. We were told to not put our keys near a credit card, but we weren’t doing that anyway. Very annoying to have to go downstairs for replacement keys repeatedly.

Very new Hampton inn. This is beautifully decorated and on a quiet culdesac. The staff is very friendly and helpful. Almost like coming home. Nice breakfast buffet. Would definitely stay here again. Nice stopping point from Virginia to Michigan.

Excellent customer service,
Nice clean rooms,

For a hotel in the boonies of OH. I was quite impressed!
LOVED their indoor heated pool. LOVED their breakfast buffet. LOVED their service! Everyone was soo polite and helpful.
Free snacks, free brownies, etc etc. They really know how to make their customers happy!