Wesley Manor

On 9÷9÷15, Wesley Manor opened their wait list to seniors wanting to get on the wait list for their senior apartments. My mom called me on ⁹⁄₈ stating that she heard the wait list was going to open on ⁹⁄₉ for Wesley Manor, I checked out their website and it indeed stated the waitlist was going to open on ⁹⁄₉ and close on ⁹⁄₁₀. I proactively called ahead of time and asked if they are providing applications via email or fax, the representative I spoke with said no and that applications will only be given out in person on ⁹⁄₉ and doors open at 9am. When I was informed of this, I knew it was going to be chaos getting an application but never thought how bad it would be.
I showed up at 8am thinking that I was early. I was shocked to see that cops were on site and management yelling at seniors in line with their megaphones. My parents were already there and informed me they were waiting since 3am! My parents were near the middle/​end of the line and they waited since 3am. Heartbreaking to see all these seniors waiting in line for so long. My parents informed me that there were people who camped out the day before and started fights in the front of the line. I couldn’t believe that seniors would cause such a ruckus. At the same time I see their desperation with such high rent prices in the bay area especially for retired seniors whose only source of income is social security. At about 8:15am, one of the employees for Wesley Manor using her megaphone announced that applications would be handed out but no applications will be accepted and will only be accepted the next day. She also expressed no applications would be accepted if seniors formed a line like this again the following day. I translated the info to my parents and we continued to wait. At about 8:30 the same lady came around using her megaphone again stating that everyone needed to go home and no applications would be given out do to security issues.
I couldn’t believe what I was hearing, these seniors camped out to get their names on the waitlist. Management at Wesley Manor definitely handled the whole situation poorly and should’ve been more prepared. It’s very heartbreaking to see all these seniors that waited and camped out for hours just to get their name on the waitlist be turned away. What did management expect when they were only providing applications in person and only for one day??? This is definitely elder abuse, no elder should be treated in this matter whatever the circumstance. I’m sure the employees of Wesley Manor were frustrated with what happened but you can’t blame the seniors for poor planning of the management team at Wesley Manor. I was incredibly disappointed and frustrated with how management handled the entire situation. I was so heartbroken for my parents who waited patiently, quietly and cordially since 3am.