VCA Bascom Animal Hospital

Brining your pet to the doctor can be very overwhelming for both you and your fur baby. VCA Campbell puts all that fear at ease because they treat you and your animal like family. They are super gentle and attentive to my cat Flea and my dog Fritz. From regular check ups to being sick and everything in between, we always have a great experience here. Doctor Brinck and Doctor Kafka are my favorites but can’t go wrong with and Doctor you choose.
Fairly priced too!

I moved to the San Jose/​Campbell area a few years back but was still commuting my pets to Morgan Hill because I loved my vet so much. Now my Bullmastiff is getting older and the ride was getting hard on him so I’ve been on a mission to find a new vet close to home that the dogs and myself felt comfortable with. I have found it at VCA Bascom Animal Hospital everyone from the staff to Doctor Rathjen were so amazing and loving they were thorough and spent a lot of time with us to get to know our dogs history and what their needs were. Our family has found our new vet and couldn’t be happier. I highly recommend everyone here!

The first contact was with Demitra who was fantastic. I was a customer of Reed vet hospital. But after my call regarding my new dog adoption with Reed I was turned off. Reed vet hospital first contact person made me feel like i was not welcomed. So I search for a location and wow did I find a better location. the first contact Demitra treated me like a person. While at the animal hospital all of the staff welcomed us. Wow a great group for my new dog and my other dogs.

I have taken my pets here for about 8 year now. Recently, I had to bring my dog in twice in the last 3 mos for 2 separate issues. The first issue was very stressful for me and my dog of course. Dr Brinck was great at explaining what my dog needed, the cost and she took great care of him. Dustin, the office manager is the best. He took the time to answer everyone of my questions about the procedure and cost and made sure I was comfortable with the decision before I left. The 2^nd time I brought him in I called and explained what my dog was experiencing (something completely different) and was able to get him in the same day. This time Dr Kafke took care of my pet. I met with him after to discuss a few things my dog needed. Dr Kafke was just as kind and caring as the first doctor. The rest of the staff were just as kind as well! You can tell they all really care about the pets they treat there and thats important to me especially when my pet is like my child. Thank you!

I’ve been bringing my pets here for years, and vets have come & gone. Some I liked more than others. I REALLY like the current vet, Dr. Kafka. He has a really calm, kind way about him and seems to sincerely care about the well-​being of my dog. I was thinking about changing vets before, but I will stay a client as long as he’s there.

Bad experience, there’s always dogs running around the hospital, people that work there smell like alcohol. I tried to talk to the manager and he is never there, even when I call. He is always out! The hospital. Really dirty. Mandie is the only one I can talk on the phone and ask question.

The staff here is so friendly and genuinely caring. I met the new vet, Dr Kafka today and he was so nice and made me feel at ease about my dogs medical condition and gave me hope that it may not be as bad as I fear. His bedside manner was outstanding. The front desk, vet techs and the veterinarian are all top notch. My dog actually looks forward to going there to see them! Thank you for making my dog feel special and loved.

This VCA is the absolute best. I adopted my puppy from a shelter in central California only to discover he had a number of medical issues. Now after having him for almost two months he is just about back at being healthy. It took some time as I expected it to, but they were so wonderful and helpful. They answered any and all questions I had. They were gentle with my puppy and understanding when a first time pet owner freaked out a bit about all her puppy’s medical problems. I would highly recommend them.

VCA Bascom has a wonderful staff. They go above and beyond what they need to do as a veterinary clinic.
They always return calls and never make us feel rushed when we have questions. Really nice people, and they have recently renovated the clinic too. We’re very happy here.

I really loved the staff. but not so much the actual vet.
The nurses and the reception though, They were all kind and helpful, especially the nurse! She was more helpful than the vet.
The vet was simply only pushing how I should be spending tons of money because my dog is important.
And i am aware of that, why do you think I’m at the vet? But i was here for one thing, not everything that I couldn’t afford at the moment… Geez.
But doc was pushy and insensitive about my lack of funds due to not having been paid in a while.
And i expressed that my dog had not positively not had heartworm or parasites etc.
My point is, i came for a specific problem. And it became about far more about things that were unneccesarily like fecal exam that wasn’t needed and heartworm that wasn’t needed at the moment.
Not a great experience.
But 3 stars for the staff!

This review is regarding the Campbell office. I had a cat whom was my best furry friend for 14 years. He never really required too much veterinary care but towards the end I brought him in for a check up and found out he was pre-​renal. The facility recommended a low protein canned food in which I tried for a while but my cat didn’t like it and I wanted him to be happy so I went back to regular canned. Then about 14 months or so later after the last 4 months of seeing obvious deterioration I made the horrible decision it was time to be seen to go over my options. It was a busy night but with patience I was taken back and my cat was seen by a female veterinarian Dr. Wilson. She was very kind and went over all the options with me and ultimately agreed with me that I had done what I could and didn’t want my cat to suffer any longer. It was one of the hardest things I ever had to do but I know I needed to do the right thing. The staff explained to me the process and made sure everything was properly in place so that everything happened as quickly and smoothly as possible. The doctor was extremely empathetic and comforting and I just want to thank her and all her two staff members including the back office gentleman and the front office lady for handling this last situation for my cat quickly and with dignity. Thank you and I will always be grateful.

I’ve been going to Bascom Animal Hospital since we moved here 6 years ago and I’ve never been impressed enough to write a complimentary review (but not dissatisfied enough to find another vet). However, they recently got a new doctor, Dr. Kafka, and I have to finally say I am really impressed. I’ve brought our senior dog in to see him 4 or 5 times now, and he’s been wonderful at every visit. Our dog is very calm around him, and she is typically very anxious. He is very practical, offering options without ever making you feel ‘guilty’ if you don’t opt for something. He’s more than willing to offer over the counter solutions in his list of options. He is very honest about the potential for treatments to be successful, which I greatly appreciate. I think he has the kind of ‘bedside manner’ that will generate loyal patient following. I am hoping he stays with Bascom for the long haul!

The front desk staff, Summer, was amazing she got me in for a last minute appt when I called in a panic that my pup, dex, was getting hot spots by the hour. I was seen right away by Dr. Kafka who handle dex amazingly since he was in pain and doesn’t like men. I was in and out with the medication I needed within 45 min. I am so happy I found this place. Hopefully next time it will just be for a checkup.

We’ve been driving all the way to Adobe for years, but my dog’s ears were really irritated, he has abnormal conditions, and I figured what’s the harm in going to the place close by– especially on a weekend. So, I took him to this hospital back in October of last year.
I explained to the vet that this is seasonal and will go away in a month, but if there is some relief out there, we hate to see him suffer. She agreed we should be very conservative and prescribed Momatamax, which she said would fight the infection (even though, as I told her, it is probably allergies, hence the yearly cycle.) She had the tech show me how to administer the drops into his ears. I took him home and did exactly as instructed.
Two weeks later, I noticed that he couldn’t hear anything. He had gone completely deaf. For almost a week, we had barely noticed because dogs pick up so well on smells, visuals, and context. We would literally scream into his ear as he slept with zero response. He could only hear very loud noises, such as the doorbell, and he couldn’t tell where the sounds came from. He was very confused and seemed quite depressed. I found a few «survivors» groups online of unwitting owners whose dogs lost their hearing from this drug, particularly older dogs.
I understand that freak things happen, so when I went for a follow-​up appointment, I tried not to lose my cool. I explained to the vet about this drug, my dog’s hearing, the research I did on the drug, and that I was very upset and hoping his hearing would eventually return. The vet could not have been more unprofessional. First, she blamed me, saying that I gave him too many drops at once. Then, she claimed that it wasn’t the drug because it can’t cause hearing loss (even though that is contradicted in the fine print of the medication) and that he had been losing hearing for a long time since he was old, and I just didn’t notice. Then she blamed the clinic, saying that she isn’t a «regular» there and usually doesn’t prescribe that drug, but just prescribed whatever they had.
You can imagine how furious I was, and a few days later I met with the director of the clinic, who was going to smooth things over and apologize. After apologizing profusely, she gave him an exam. She told us she is 90% sure that he has a condition called DM– a degenerative disease that ultimately leads to hind leg paralysis and death. She said that it affects about 20% of older dogs. She told me that he has about six months before full onset, and then she tried to sell me a variety of tests and referred me to a specialist.
My wife and I cried– first time in our marriage I can recall us crying about something so uncontrollably. Our grief was difficult to manage– the thought that he was dying and there was nothing we can do about it.
We took him to his regular vet at Adobe, who laughed about the DM diagnosis and explained that DM is about as rare as polio these days. He said he hadn’t seen a case of DM in three years, and he had never seen it in a lab, ever. He was so shocked at such bad information, he advised us never to go there again. He said our dog is as healthy as any 13-​year old should be, with weakened hind legs that are part of the aging process.
My dog did recover his hearing fully, and I’m happy to report that six months later, he is as good as ever, despite having gone to that sham of an animal hospital. Many dogs never recover their hearing as a result of mometemax– please be very cautious with anything you give to your dog. Many vets are lazy and don’t care, and they don’t bother warning you about risks, and many don’t even know about them.

My poor JRT had a stomach rash that was spreading to her arm pits. Didn’t itch but clearly her rash was eating her alive.
I searched for Vets nearby and found a deal for 1^st time clients. Made a same day appt. All went well. She got a antibiotic and reduce inflammation shot. 3 days later the rash is dissipating.

Let me start of by saying VCA was very good to me the first time i brought my German shepherd in for a check up. I honestly hate giving bad reviews But after the last visit i will not ever be coming back here.
My poor puppy had gotten a ear infection so we called over to them to schedule a appointment and let them know he was a bit testy and overly sensitive because of said infection. this visit they accommodated us very well explained what was going on and prescribed us some medications. it was a bit pricy but i didnt mind cause it was for my poor puppy.
once we got home we started him on the medications. the next day he started having diarrhea and was a bit tired and drank alot of water. this i looked up was side effects to the medicine that was given to my puppy. i could tell he was losing weight and on the 3^rd day he pooped out blood. yea his ear infection was gone but i could see the medicine was tearing up my poor guys insides. i knew it wasnt right at that point so worried i called VCA to schedule another appointment. now the side effects of that medicine were CLEARLY what was happening so worried i called VCA to schedule a appointment to have him checked out.
Once arriving we were greeted and walked into our room. he got weighed and in that short time he had lost 10 pounds! i put a muzzle on my dog because he was anxious from the medicine and clearly didnt want to be there. the doctor came in her name is Janet Rollin! and im not sure if it was us or what happened but she seemed to be in a foul mood. even still thats no way to treat a customer. she told us she is gonna do a check up on him and took him to the back.
when the doctor came back im not even sure what she did. she started of saying my dog needed to be trained and blah blah. she couldnt tell me what was going on. what had caused it or anything. she didnt want to admit it was the medicine they had prescribed to him when it was clearly so… all she wanted to do was prescribe him more medicine for his runny diarrhea instead of figuring out what had caused it… of course i had questions but i felt rushed by her and what came of as the rudest was when i asked her im pretty sure its the medicine that had caused it and i wanted to know what the best action would be to make sure my dog will heal and his stools would not be bloody. she rudely said if you think that its the medicine than just stop giving it to him.
angry irritated at the lack of help and care i was receiving i told them i didnt need the medicine and was about to leave when they charged me for a RECHECK exam… what did you even check? i got charged for something you guys caused. i left with more questions than when i had arrived. i dont even know what you did to help my dog this exam on top of being rude. once arriving home i stopped giving him the medicine which is called prednisone. after about a day and a half he started looking more lively and acting like himself. THANKS FOR NOTHING. this is more a rant over a review i guess but beware animal owners that love your babies i dont want you to have to deal with this mess and frustration.

First let me start off with the positive feedback.
Karen, one of the office admins is absolutely awesome. Very friendly, organized, and actually has a sense of urgency when it comes to helping office guests and customers. The vet technicians are also great and seem to do a good job as long as the veterinarians give them their instructions correctly.
Unfortunately, that is it for the positives… I wish I had more nice things to say.
I brought my pet into the vet due to an emergency. He hadn’t eaten or drank any water for 4 days and was vomiting and drooling. We had him assessed and they suggested Xrays, fluids, and giving him something to calm his stomach. I left him there for the day, and like any pet owner was worried to death if I had to put him down or if they were going to figure out what was wrong with him.
I called for a check up and they said they needed a second opinion on the Xray and I quickly agreed. A couple hours later they called me and told me his stomach and intestine were clear and that he was doing much better! I was so relieved, and I was so happy to go pick him up. I arrived at the vet to find him looking closer to death than when I left him there and they actually told me he was WORSE. I was furious. My total for the day came to $ 400 and NOTHING was done to make him comfortable OR feel better. I understand that sometimes something can’t be done, but they didn’t even try to give him anything to ease his pain or even get him any nutrients. The Veterinarian suggested that we get him surgery due to the fact there may be a foreign object in his intestines, BUT NOTHING SHOWED on the xray! So why would I pay $ 700 for them to cut open my pet and find nothing and still charge me? I don’t think so.
I force fed him that night on my own and gave him a hairball remedy, as well as some stomach aid that cost me $ 50 (they said they were going to send me home with some, I didn’t know they were going to charge me $ 50!) that probably didn’t even help him feel better.
He seemed to be looking better the next day, but I still wanted him to be monitored, get liquids, and fed, so I brought him back. I dropped him off at 9am and called at 3:30pm to get an update. They told me they needed to get me an estimate for everything and then found out they hadn’t administered him ANY LIQUIDS! He hadn’t had anything since 7am and it was now 3:30pm and it was the main reason I dropped him off. Made me even more mad!
All in all, that was my last time at this vet. I walked out of there paying a lot of money for nothing, and the reason why my cat lived was due to the fact I gave him hairball remedy and force fed him to keep him alive. I’m sorry to leave this review, but at the same time you all need to know the reality.

Um, turnover much? They should install a revolving door for the employees entrance at this place so that the staff can come and go faster.
We started coming to VCA just over 4 years ago when we took in a stray cat. They gave us a break on some vaccines etc. and according to Dr. V there was a 30% chance our cat was going to clear feline Leukemia. He did, and we’re good there.
Fast forward a few years, and we brought a rather rare breed of Southern bulldog into our family in Jan. ’11 as an 8 week old pup. VCA has been good for vaccines and the neuter… Everything else has left me feeling screwed.
Stomach problems or other communicable parasites (Coccidia, Giardiasis) will require all manner of «trial & error» that will cost you mad cash. Any sort of skin issue that looks like demodex or a bacterial infection will be dealt with drugs, drugs, and more drugs to treat things… Not interested in actually figuring out the root cause of a problem. It’s Kaiser for your pet.
Lastly, and to get back to my initial point for this review: turnover. We’ve had 4 different vets come and go in 11 months… I just found out yesterday that the latest one who swore she was there for the long haul a few months ago has now just recently bounced (thanks a pantload Dr. Crabtree).
Adiós Bascom VCA! It would seem that I should seek dedicated professionals elsewhere these days.

I had a terrible experience here with Dr. K. On several occasions before «the incident» my family had joked that she was our least favorite vet at Bascom. We were always made to feel guilty for not doing every possible test. The incident that broke the camel’s back was when she misdiagnosed our kitty and, after spending a fortune, our cat died VERY uncomfortably. I understand that our pets cannot talk and cannot tell us what’s wrong and that it can be tricky to treat them, but this occasion was so bad that the owner of the vet (at that time) comped us the fee for putting her down and also comped us the cost of putting our elderly dog down two years later (we went to this clinic’s officiate, Lawerence Pet Hospital).
I cannot recommend Bascom Animal Hospital.

My first bad review. I’m giving them 2 stars since I’ve had OK experiences in the past but not great. Let’s see if I can make this short. (Doubt it!)
We have been bringing our Lab-​Pit mix here for 4 years. I should have been running for the door EACH time they *guessed* her age. «Wow, she looks good for 10!» (Uh, hello … she’s 13 … don’t you have a chart in front of you?)
So we bring her in for a lump on her back leg, and they discover a bruise and diagnose it as hemotoma, not to worry they say –it will go down in a few months. So it doesn’t go down, but our dog is not bothered by it, so we’re not worried. Then it gets bigger, and one day I see her licking it – OK – time to get it removed.
So we schedule surgery. I get a call from the Dr. about how this *tumor* might be growing around a major artery. I am very blunt with her asking what her opinion is, if I should go through with it, since I do not feel like putting my poor dog on anesthesia to open her up, discover the mess, and closing her back up with the tumor still there. She keeps stating she will not know until they open her up, I give the OK for surgery, and she ends the conversation with «Wish me luck!» Wait! What? Do you need luck? Aren’t you the doctor? I guess that’s why they say it’s *Practicing Medicine*
So I bring her in, they remove it, and bring her home with this giant bandage over her whole thigh. She had over 30 stitches — for a lump? So they bandaged her so she wouldn’t move her leg in fear she would tear the sutures, but the bandage covered EVERYTHING but the spot that bends. (Which by the way fell off 5 hours later.) So now I’m off the hook at having to bring her in the next day to have the bandage removed, I just need to come in 10 – 14 days later to have the stitches removed. Cool.
So 13 days later I bring her in to have the stitches removed, and the only reason I am bringing her in is because her incision is oozing blood and pus. (Keep in mind I know how to remove stitches myself so I thought to bring her in since I am not educated on oozing wounds.) So I ask to be present for the stitch removal, (they said «no problem») I am in the waiting room, and 2 techs come out with NO GLOVES and start removing her stitches in the LOBBY! I say, «Shouldn’t we move her away from the front door?» and one of the techs states, «The door opens out too.» Hello? I ask about the oozing wound and they leave the stitches in around the bloody part and ask me to come in a couple of days later to have them removed at that time.
So now I call the doctor with my concerns with the techs, and she gets into this whole speech about, «Well we don’t wear gloves for removing sutures since there is no blood involved.» YES there IS blood and pus involved, and we are in the lobby, what the … ?! «Well, she is our best tech but she doesn’t always use the best judgment.» So why is this my problem to police her on using better judgment? Do I need to train your staff on how to take care of customers?
So now I bring her back to have the remaining stitches removed, they recommend that she needs to be on 6 more days of antibiotics, and send me home … with ONLY 5 DAYS OF antibiotics even though I paid for SIX! Thanks. From now on I’m bringing my 13 ½ year old dog to spend her remaining time with a hospital that cares and not bleeding money for Bascom Animal Hospital. I also have a friend who volunteers for a animal rescue who brings her dog here, and I told her my story so she is aware that she needs to police the staff since they aren’t trained in *human behavior* and don’t have the common sense to interact with humans properly. Shame on all of you.