Tiny Tots Diaper Service

Wonderful, personal customer support, and family-​friendly. Easy to add items using their website and get them delivered with delivery service. If you don’t use diapers they’ll credit you for them, which is also sweet.

Their delivery service, and quality of diapers, is reliable and friendly. The administrative side of things was kind of chaotic — several crossed wires (billed for wrong thing, account not paused at right time) — but once you get a hold of them, they’re very good about fixing it. Very friendly customer service.
But overall, a really good delivery service staffed with friendly folks. Their website has lots of useful tips too.

I came to the store to buy cloth diapers. I was not very sure what exactly I was looking for since I never used cloth diapers and did not know anyone who used it. The lady at the store advised me to sign up for a diaper service instead of buying cloth diapers. I am so glad I listened to her. I used diaper service for 3 month. I think it is a good length because first 3 month are the hardest, you barely have time to sleep and eat, there is not time for laundry.
I was very happy with the service. Not even once had an issue. I am glad I used the service because I think I would switch to the disposable diapers because of the laundry. After 3 month of using cloth I got so used to it that I bought my own pre-​folds at Tiny Tots and used them ever since.

Tiny Tots is really awesome. I’ve been very pleased with their diaper service, and especially their customer service. Pam is always super responsive, helpful and sweet. I would give them 6 stars if I could!

Excellent customer service!!! It still exists and it’s out there, people who care, listen, and respond with sincerity. We used Tiny Tots for a year and were very pleased. They were very understanding when you forget to put the bags out. If you miss a couple bag drops, they shoot a welfare check email not a don’t be a dummy email. I would definitely recommend to a friend or family.

We’ve now been using TinyTots’ cloth diaper service for a year without too many issues. Right now my main suggestion for them would be to stop using plastic bags for deliveries. The service I used previously used reusable wet bags for drop-​off and pickup, as well all paperwork being over email, which meant that nothing we used for diapering would end up in the landfill.
With TinyTots, each week we receive 1 plastic bag, 1 twist tie, and one sheet of paper summarizing our order. I don’t know what they do with their plastic bags in the end, I hope they clean and recycle them, but even that is inferior to a reusable wet bag.
Since we’re working toward being a no-​waste family, the waste that TinyTots builds in to our week is noticeable.

By far outstanding customer service. I have been a customer for 3 months and I highly recommend Tiny Tots! Pam and team are great communicators. You can email them and will receive a response very quickly. They have gone above and beyond. They will work with you on adjusting your count and also hand deliver if you need extra. I’m moving out of state and am very sad to end the service. You set the bar high. I hope my next company is just as great!

I used Tiny Tots for diaper service for my twins and I have nothing but positive things to say! I knew I wanted to cloth diaper but I was not sure how I was going to handle being a new Mom plus washing/​cleaning cloth diapers for newborn twins. The service was easy to set up: the diapers were delivered a couple weeks before my due date (I gave them an early due date since I knew my twins would be born around 37 weeks) and once they were born I contacted Tiny Tots to let them know we could officially start the service. Each week they delivered clean, perfect diapers and hauled away the dirty ones! Their customer service is excellent and they are always prompt to respond to any questions you may have. In my mind there is ZERO excuse for not using cloth diapers when you have a service like Tiny Tots available.

Superb customer service, any time I have a request, Pamela is always extremely prompt, helpful and friendly. It is as easy as it gets using cloth diapers with Tiny Tots, really recommend them.

Why do I love Tiny Tots? Let me count the ways… I had ordered some wipes to be added to my diaper delivery, and they were accidentally left out. Oops! Before I had a chance to call, they called ME about the mix up. In my delivered diapers, I was also given the incorrect size, and it was simple to just let them know and get it fixed. Not only that, but since I can’t use the diaper size that I have, one of the employees offered to drive by tonight to swap out my order. Good customer service is one thing, but this goes beyond, and I am incredibly appreciative!
Any time I have needed to contact them, they are speedily available by phone or email, responses are prompt, and they are very friendly. I love that the diaper fairy comes to take away my dirties and leave me with clean ones. It makes me wonder… why did I not do this with my first two cloth diapered children???
Does it cost more than owning my own diapers and washing them myself? Yes. But I have 3 kids now and run my own home business. Ain’t nobody got time for that.

I have to be fair and revise my earlier statement about cost. I was comparing the prices to newborn size diapers. When compared with larger sizes, I have found that the cost really is much closer to that of disposables. I’ve also found that using two diapers at night works well for my son, so I don’t need to deal with the hassle of washing my own doublers. Finally, you can order anything from their boutique and they will deliver it with your diapers for no charge, and Karen has been super helpful about helping me adjust the number of diapers in my order now that my son has started daycare. So glad I went back!

I have no other diaper service to compare Tiny Tots too, but I don’t think that’s necessary. I have had their service for 3 months and I think I’ve called 15 times! As a first time mom and cloth diaper user, I had no idea how many diapers I would need. I called to increase my order, decrease my order, increase again… Decrease with a new size… And the tiny tots customer service was always very pleasant and understanding! I feel like Tiny Tots works to serve their customers and it shows! Feels like family when you call or go into the boutique. Love it!

I had a great experience with Tiny Tiny tots. I ordered all the supplies needed (diaper covers and snaps, diaper pail, compostable trash bags) through their boutique and they were delivered with our first diaper drop off. It is very clear from their website how the service works and what you need, plus there are online tutorials to teach you how to fold the diapers. Customer service has always been great, and drop off and pick up timely. It was easy to put the service on hold for a two week vacation and to change numbers of diapers for drop off. The best part was they allow a mix on cloth and compostable no extra charge! We like using compostables for night time and hikes and longer times away from home, and we could return them all in one bag, hassle free.

I’m doing my best to be a granola mom. And Tiny Tots helps me feel like I’m doing my part to spare the environment! I had long considered going the cloth diaper route, and wondered how I would set up the laundry room to, uh, deal with the mess. But then I found Tiny Tots. No need to scrape, rinse, soak, or deal with dirty diapers. Just remove and toss into the diaper hamper. The Diaper fairies then take them away once a week and return enough for the next week.
When my son first arrived, we needed to put a hold on the service to deal with a medical concern. No questions asked, we delayed our service temporarily, and with a simple phone call, service was resumed when we were ready.
The boutique is also very nice, staffed with helpful elves that will answer all of your questions, show you how to diaper your soon-​to-​arrive-​bundle, and talk you through what you might need. My only concern is some of the other moms who I run into there. I hate to be judge-​y, but I do a bit of eye rolling when I hear some of their concerns. But they offer classes, workshops, photos with santa, the easter bunny, etc. I haven’t yet participated in these extra curricular activities just yet, but it’s nice to know they are there.
I also love that they are a local, family run business. Staff are super friendly.
If you’re considering a diaper service, try it out. You might be surprised at how magical it can be.

Great costumer service and very convenient. It was a little tough in the beginning to get it started according to our needs. There was confusion about when to start the service and having them understand how old our daughter was. However they were very quick to solve all issues with no hassles.
They are extremely customer service oriented. The owners will personally help you if their customer service is unable to resolve an issue. They have easy to follow instructional videos on their website.
We really like how convenient the service is too. Since they also have a store, anything they carry can be delivered with your weekly diaper order without a delivery charge. It’s easy to change orders or add items to your weekly order.
If you’re considering clothe diapers Tiny Tots is the way to go!

I really like the delivery service. It isn’t cheap though but quality is there. I generally find that it is more convenient than
or amazon. I know that the compostible diapers are taken care of in an environmentally friendly way. I love the cloth diapers. It’s easy to get the covers. I would recommend the service to anybody

«Well, I used to boil your diapers right on the stove.» Says Mom.
Great. That’s awesome Mom. No really, it is. Just not what I want or have time to do at all. Thankfully there’s Tiny Tots. Once a week I leave a bagful of dirty diapers outside. In the morning, the diaper faerie has magically turned those nasties into a bright white stack of clean cloth diapers all ready to take the abuse all over again. It’s pretty wonderful. Add to that the fact that the cost is similar (or cheaper in some cases) when compared with using disposables, and you have me completely sold. We love cloth not only for health reasons but also they’re supposed to make it easier to potty train. .. will have to get back to you on that one.
Occasionally, I have confusing conversations with the staff when I need to change an order, but in general, we get what we’re requesting and are well-​satisfied with this service. I mean, who wouldn’t want their very own diaper faerie to do the boiling for them?
Note: if you do go for this service, I *highly* recommend taking their free «how-​to» class before you start. They teach how to use the diapers, what accessories you may or must buy, and things to think about for the future. I would’ve been lost without this workshop.

I can’t believe the great reviews for this company. In my opinion, they deserve 0 stars.
First off, we received their service as a gift, so we did not opt in to their service. Originally, we were told they would drop off our first package of diapers 2 weeks before our due date. They were dropped off in early February. Our due date was mid March.
I received a call at one point just after our child was born from someone at Tiny Tots asking when we wanted to start our service. I told her we had JUST had our child and I wasn’t ready yet. Plus I thought she was too little for the diapers. I was met with an uncomfortable silence followed with, «well that’s just not true» in a very condescending tone. Not any acknowledgement of me just having a child, just a rude person telling me I was wrong (whether I was or not, why does that need to be said to a woman who just gave birth?) Also, despite the fact that they were unkind and disrespectful, they offered me no advice on when my child would be ready for cloth diapers or where to buy the accessories you need to use their diapers. Not their problem, I guess.
So I postponed. A couple weeks later I got another call asking me to start my service. Obviously they didn’t listen to my concerns the last time I spoke with them. So I said fine, we’ll start.
It took us a while to figure out what we needed to keep the diapers on. Yes, in the paperwork we received with the first package, it said what to use with the diapers, but not where to buy it or any information other than the name of the clips. So we went on Amazon, found it, and bought it along with some diaper covers to keep her waste from getting everywhere, which I’m pretty sure they didn’t mention.
We started getting their service and the delivery person is so far the only thing we like about their company. He seemed nice.
On the final week of our service, with a batch of fresh diapers, they attached a «bill» to the bag. It said that $ 98 was due next week. Due how? it was just a sheet of paper that said that. I had to call and ask. Again, I was met with an employee who clearly doesn’t know what a friendly tone sounds like. He gave me the bare minimum facts in answer to my questions and had no interest in keeping my business, he just asked when I wanted to discontinue their service.
I’m so glad we’ve ended their «service.» I will never use this company again and look forward to never having to talk to any of them again.

I hate giving lackluster reviews, but Tiny Tots kinda deserves it. While I found their staff to be generally very nice, I found the general service kind of «meh.» They always showed up at random times to pick up — which didn’t make it easy to plan my day, especially since the driver wouldn’t leave the weekly delivery at my door if I wasn’t home. I do not live in a dangerous neighborhood and I called them to say I would take responsibility if — God forbid — someone stole cloth diaper rags, but they somehow forgot that. When I called to complain, we set up another time for a delivery, but that never came.
(I used the Tidee Didee service in Sacramento and LOVED them, so I have something to compare Tiny Tots to.)
The other issue is that at seven months, putting a cloth diaper on my very active daughter is a pain in the ass. Plus, a cloth diaper does not do much at night time. So, I’m glad I averted seven months worth of diapers (mostly) from a land fill, but it’s time to say goodbye to Tiny Tots. I am now looking for a compostable diaper service.

This service is awesome.
We’ve been cloth-​diapering our twins since birth and now have transitioned to a combo of cloth and compostable. You can throw cloth and compost diapers right in the same bin! No washing, no sorting. It is super easy. And it saves A TON of money!
I love their selection of products. You’ll find 1,000 choices on amazon, but without a ton of research, you’ll have to guess which is best. Tiny Tots culls down the volume to the few best items, and the prices are very reasonable. For example, compost diapers and wipes cost half of what they do on
, and you can rest assured they are getting disposed of properly. I was amazed at how the Bambo diapers outperform Huggies and Pampers. They can really go 12 hrs without leaking AT ALL.
The delivery is always on time, no problems, and they are accommodating when you’re going to be out of town. It is the biggest load off my mind to know that I never have to think about when to get diapers. They just show up every week. The driver has our garage code and that’s where we do pick up/​drop off, so it’s secure but the neighbors don’t have to smell anything: o) I don’t know how they get those diapers so clean, but they are like new every delivery.
But the best part of the service is the staff. They are friendly, knowledgeable, and professional. It’s like your favorite auntie answers the phone every time. They all use cloth, have experience with babies, and can recommend products and the best way to use them. As a first time mom, I really appreciate their expertise and kind manner — without ever feeling like they are trying to sell me on anything.
I would recommend Tiny Tots to anyone who is busy, on a budget, and wants to use the gentlest diapers for their baby (s) and the planet.