The Carpet Center

WORST EXPERIENCE EVER! I just did a full remodel to my townhouse and hands down can say that the worst experience from amongst over 7 different contractors was with The Carpet Center and the job is STILL NOT done!
My designer hired The Carpet Center in July, yes July, for 2 very simple jobs. 1) to replace 3 bedrooms of carpeting upstairs with laminate flooring and 2) refinish the real hardwood floor downstairs to match the flooring being installed upstairs. That is when the problems first began. Alonso swore that his subcontractors were professionals and could easily match the stain to the upstairs flooring «they do this all the time» he said. I moved out of my house while they did this as it covers my whole downstairs only to return to the COMPLETELY WRONG COLOR. They had stained it a gold stain when all the rest of the wood and the upstairs flooring were a dark brown/​mahogany color. I will stop to say that if they had matched the color correctly and the job was complete, this review would have been very positive. They had done a nice and efficient job upstairs and the quality was good downstairs and they had moved the furniture, returned it all in place etc. Basically, the job I expected minus the right color stain. From reading the other reviews, it sounds like if everything goes smoothly, they are great to work with but let me assure you, if anything goes wrong, you will be VERY sorry you ever hired them.
Alonso came over to see the floor and quickly agreed that it was clearly the wrong color. «No problem» he said, «they can easily sand it down and re-​stain it the correct color». So, I once again incurred the cost and inconvenience of moving out of my house for a week and came back to it the correct color… but something was clearly off on the finish. The floor scratched with any slight movement over it and there was clear discoloration in places (see pictures). Again, Alonso came over and quickly agreed that something was not right and that it did not appear to have the correct amount of top coat. He said he would speak to his subcontractor, Miguel, and get back to me with a plan to fix the situation.
Well, his solution was that Miquel and team would come and fix their mistake but that I would need to pay an additional $ 1600 — are you kidding me??? I hired the Carpet Center for 2 simple jobs as listed above and they had agreed to the fact that the downstairs was not completed to anyone’s satisfaction. The Carpet Center subcontracted to Miquel, not I and it was certainly not my issue that he did not do that job correctly. After getting frustrated to the point of tears in trying to explain this to Alonso, I asked my boyfriend to step in and try to resolve the issue. I had already moved out of the house for THE THIRD time so we needed to get this resolved in a timely manner.
THANK GOODNESS FOR NEST CAMERAS AND THE RECORD FUNCTION!!! After telling us that Miquel and team would come and on Monday, I had moved out Sunday night… only to be able to watch that come WEDNESDAY morning, not one person had come to fix the floor and no one could seem to reach Alonso. Finally Miquel and team came back and did the absolute WORST possible job as caught on video. While moving the furniture they managed to knock my dining table into my brand new refrigerator door, leaving a large dent to which again, Alonso said, «I didn’t do it, it’s not my responsibility». Since when is it not the contractors responsibility for the work of their subcontractor??? To try to shorten this horrendous story, we finally just paid to have the door replaced as it was not worth the headache and we are STILL trying to get Alonso to have someone in to fix a horrible patch in the middle of the room where god only knows what Miquel and team did. (even scarier is that Alonso swears that Miquel is his A team, I’d HATE to see his D team!).
The latest is that Alonso says we «are on standby» to have the patch in the middle of the room fixed. WHO puts a customer who has gone through this type of experience on «stand by» when the issue has been outstanding for over 6 months??? Happy to provide more details if anyone would like but I would strongly suggest that you steer clear of this company. I will provide an update if this finally does get resolved.

Let me start by saying we used The Carpet Center in the past and had a great experience. This time around however we encountered a few issues which left us fairly unhappy.
The positives:
The installation took place quickly (two days to complete) and the installer did a great job.
The negatives:
We wanted to go with The Carpet Center since we had a previous great experience as mentioned above, but had gotten a cheaper quote from another retailer. When asked if they would price match the carpet that we had selected they responded that they could. It didn’t have to be the exact same carpet but we wanted to make sure that the brand and class of the carpet (Stainmaster active family and Stainmaster carpet pad) was the same. It was assured that the carpet we ordered was also a Stainmaster carpet and had the same warranty. When we called the store since confirmation of the date and time of the installation nor the receipt of deposit or an official quote with carpet details had yet to be provided and we were getting worried, we then found out that the carpet was not a Stainmaster carpet after all. It was chalked up to miscommunication (even though we have an email assuring us that what we were ordering was a Stainmaster carpet).
We are giving two stars since our previous experience was positive but our recent transaction would only warrant one star due to ‘miscommunication’.

Nick and the Carpet Center were recommended to me by the guys who were painting my house. It’s not possible to say enough good things about them. They refinished all of the hardwood floors in my house and did a truly beautiful job. There were a few spots that needed repair, and it’s not possible to tell it’s any different than the original oak. Their price was very reasonable, they showed up on time every single day, and finished exactly when they said they would.

I can’t say enough how happy I am with Nick and the guys at The Carpet Center. I have had The Carpet Center do two install for me and both times have been excellent experiences. Nick has always been very helpful and a delight to work with. He is very quick to get a quote and his pricing is right in line with everyone else. I’m also extremely satisfied with their installers. The installer I had out last time did A+ quality work. He took his time and did it right. He even stayed late to make sure the job was finished in one day.
Just great people and great work over at The Carpet Center.

Having met the Owner of Carpet Center a few years ago, I decided to give them a try beginning with a quote to install laminate throughout my home.
Nick, the owner came out for our scheduled appointment, arriving on time with the exact samples i asked for.
The quote included the Armstrong flooring, top quality padding, baseboards, transition strips and movement of all our furniture at a excellent price.
The team arrived on time and did a beautiful job. We couldn’t be more pleased with the installation team and the Owner’s of this company. They aim to please and we are!
I will highly recommend this company to anyone who is looking for flooring or carpeting.
Thank you Nick and Team. You have been a pleasure.

Working with these people, specifically Alonso, has been the worst flooring experience of my life. The Carpet Center installed flooring in my house on 18 March 2015. It was not installed correctly. As of 17 May 2015 (yes, two months later), the issue has not been resolved. Save yourself the grief and buy somewhere else. Really.

I have used The Carpet Center for many years, and they always provide excellent service at a very reasonable price. Their workmen are polite and take good care of your furniture etc. I have no need to go anywhere else for carpets and flooring, because these guys are great.

Enjoyed working with all of the Carpet Centers staff. From choosing the wood to the install, everything went smooth. Quality craftsmanship. Very happy with how everything turned out. Would work with them again for future carpet and hardwood needs.

The Carpet Center is awesome. I came in looking for hardwood flooring and they have a great selection and very reasonable pricing. Alonso is extremely patient, personable and explains things very clearly. He understands that new flooring is an investment into your home and doesn’t ever push or try to over sell. He provides detailed quotes and is very transparent and open. I’m extremely glad I found the Carpet Center and would recommend them to anyone installing new flooring.

Before I called these guys I had done some price shopping at Home Depot and was not impressed with the quality of the carpet or the backing for the price range I was asking. Seeing the good reviews on Unilocal,I went to these guys. They explained in detail the options I had and really worked with me on price given that I was adding carpet to an apartment, not my own house. There was absolutely no sell-​up pressure too. They installed only a couple days later, and my God the guy who did my carpet was extremely through and professional. He did not rush the job and took his time with each detail. I even had specific requests that made it a little more annoying to install the carpet and he met each one finishing WHILE I WAS AT WORK! I came home to what I consider an impeccable, flawless job. The carpet looks great, and he managed to install it around the Comcast cables that were stapled to the baseboard. I did not do the entire carpet, but he made the two carpets meet directly under the door as they should. Anyway, I could not be happier with the service. The price was reasonable and the job was professionally done without pressuring on the sell-​up options.

I went to multiple carpet stores before settling on The Carpet Center. Alonso was amazing. At the other places I checked out the salespeople didn’t really know carpets and either didn’t have or didn’t know what carpet types would work within my parameters and price range. Alonso asked the right questions to figure out what was most important to me, and then showed me many options within my price range. He also was straightforward about the pros and cons of each carpet so that I could make the best decision for me.
By the way, The Carpet Center has an upgraded pad that makes any carpet feel like you are walking on a cloud. I highly recommend their upgraded pad over ones at other stores; it’s worth it!
The Carpet Center also did the installation for 4 rooms plus stairs and hallway. Excellent installation job — well cut and installed, no «popped» or loose carpet, no staples left to cut bare feet. The job was done a year ago and I still love this carpet.

Alonso was awesome in helping us get hardwood floor. His installer was very awesome. He took his time to do it right, and ensure we get the right base as ours was old house, slab foundation and slab had cracks.
I could not have asked for anything more. This team will be coming back for our bathroom remodeling project.

Great service, and excellent prices. They were so nice to my kids too. Thanks for the carpet!

The Carpet Center did a wonderful job in helping me with getting carpet in my condo. They gave me a very good deal and worked with me on the color I wanted. Their installation crew did an excellent job and I am very happy. I highly recommend them. I had found them through another online recommendation and am pleased that I did.
Thanks Alonso!

Good sales process with Alonso. Our first installation with them went very well. Clear pricing, good install team and high quality carpet.
The second time around, we asked for no padding and to utilize baseboard that we already had. When the installers arrived, they had padding with instructions to use it, and we had to refuse it. The invoice after install had padding and baseboard still on it. Since the invoice was not itemized with a price for each item, they simply took the padding off and we had no way of knowing what the price difference should have been. We ended up with a final price that was still higher than we expected.
After having trouble reaching Alonso and the finance team via text and email, they came back with threats of litigation over the disputed bill. Although it will be paid in full, we’re left feeling like we were taken advantage of through their disorganization and lack of a concise invoice.
Very disappointed with the experience, and would not suggest dealing with them. We’ve worked with other companies in the area since, and found similar pricing, a more experienced installation crew and none of the finance confusion.

I was thoroughly impressed by the quality of service and product from a local family-​owned business. When I first came in to the store and explained what I was looking for Alonso was very patient and informative. He came out and gave me a quote of my condo that same day. Alonso was great at explaining the difference between the types of carpets and suggested the brand and color he thought would look best with my furniture. The price as very reasonable and he did not try to get me to buy anything extra.
The day the carpet was installed, I left in the morning and came back to a plush, soft, beautiful carpet and all of my furniture in the same exact place I left it. I don’t know how they were able to install everything within a few hours and move the furniture around within my small place.
The only difficulty I had was that my TV cord was stuck behind the entertainment center. Alonso came over personally the next day to move the heavy entertainment center simply so that I could watch TV again.
They also sent a thank you card and then a holiday greeting. I have not experienced such great service in a very long time.
I highly recommend the Carpet Center if you need to change your carpets.

The Carpet Center is GREAT.
We came here because of Unilocal reviews, and because we wanted to support a local Campbell business.
We needed to re-​carpet our townhouse we just bought. Pat is fantastic here, he is low-​key, has worked in the business for who knows how long. We were able to take a bunch of carpet samples home for an entire week, to make a decision.
His prices were reasonable, and they did the whole job in a day. The carpet looks great and we have been very pleased.

Need beautiful flooring installed professionally and at an affordable price?
Tell Nick Budetti that Bill & Susahn sent you!
This is not the first time we’ve posted a «Yelp» on The Carpet Center.
Nick’s crew do a fantastic job, they deserve another shout out!
He has all the professionals for each flooring media:
— We had wood-​faux-​finished linoleum installed upstairs — you’d never know it was linoleum. We did this application several years back, and it still looks like a new install to this day — no seam separations whatsoever.
— A new carpet in our family room and stairwell helped remove the evidence of a well-​loved, multi-​animal home — with little strain on our part for furniture rearranging.
— And, a long-​coveted cork flooring in the kitchen now keeps our tootsies warm and is easy on the back when long-​standing, heavy prep sessions for Thai cooking are in play. If you haven’t considered cork flooring — definitely do! There are beautiful patterns. Such easy care. And very easy on the eyes.
The crews are timely, professional, and respectful for the care of your furniture.
Nick stands behind his products and team’s work.
We’ve got some serious renovation plans in our near future. You can bet Nick will be called when it’s time to purchase the hardwood flooring with accent inlays.
Nick and The Carpet Center team come with our high recommendations!

EXCELLENT SERVICES, REASONABLE PRICES, & FAST INSTALLATION!
Alonso suggested high quality materials, met the delivery schedule ahead of the time and made sure that we were completely satisfied with the final product. The house looks great with the new carpet. We compared the prices with two other stores. Carpet Center’s prices beat them all. I would highly recommend them!

The guys at The Carpet Center are great! I’ve worked with them a couple times, and they’re always patient, sincere, kind, thorough, thoughtful, and they are good at making suggestions when I’m not sure what’s best for my home.
When I was looking at linoleum recently, they understood that I didn’t want a common color/​material/​look, and they helped me sort through a lot of fun samples. And, they ordered samples for me to examine at home.
Earlier this year they put in carpet in our master bedroom, plus in a small family room. In the bedroom they needed to make a little change in the floor slope to accommodate a higher tile threshold leading to the adjacent bathroom. While the slope is somewhat apparent, it’s also necessary so we don’t bang our toes on the tile.
They also came by and re-​stretched carpet several months later after a contractor had to pull it back and check something with the subfloor. And, they’ve also bound some extra carpet for me so I can use it as a protective area rug.
Craig, and owner Nick are the two people I’ve worked with. Both are very nice, and very professional.
I would use them again in a heartbeat. My only ‘heads up’ is that there’s an employee with whom I’ve left phone messages in the past, and he doesn’t always seem to pass on my messages. I’ve learned to call the sales persons’ cell phone number (s) and/​or use email. Or, I just call back (at their store) later when the person is in. This is a minor thing, but good to know.