Slaughterbeck Floors, Inc.

After my tile store fail, I started to think about other flooring options for my first house project. I stopped in today to check out this shop, very close to home, easy to find, and plenty of parking.
Since, I have exactly what I want in mind I really need a salesperson to point me to the right display so I can make my choice. What did I find? Exactly that! Stephanie was helping a couple but took a moment to ask if I knew what I wanted and pointed me to exactly the displays that I needed. She was able to alternate her attention between me and the couple already there. She answered all of my questions and offered for me to take home a large loaner sample. Pricing and availability work in the budget so this was a total win!
Love this great flooring source find! Excellent customer service!

My experience is only going into the store and viewing their selection. The staff was very friendly and knowledgeable. They also have a great selection of samples to view. We were interested in marmoleum and they had many samples we could view. And they took the trouble of ordering larger samples from the manufacturer and having them shipped to our house.

When you get right down to it, a flooring company is only as good as the installers they send to do the job. Slaughterbeck sent John and his son, and wow. what a fantastic job they did! They truly cared about doing a first-​rate job. We couldn’t be happier!

My review is based on initial dealings and up to the point of getting a quote.
I had of course checked out the reviews on Unilocal etc and had a good feeling before going to check out the showroom.
I was maybe lucky but I got Joan to myself for nearly an hour at the showroom even though she was taking care of the shop on her own that afternoon, and she was more than willing to spend the time to discuss various installation options, methods, and pros and cons of various materials. Great service, and I learnt a few things which helped me discuss installation with other suppliers.
I came back with my wife, and we were able to select some wood, vinyl tile samples and carpet sample to take home (no deposit required) and a few days later Joan came over to make measurements.
In the end the quote was higher than I was hoping for, and I felt the measurements were perhaps a little generous. (I had pre-​measured all rooms myself)
The other thing which pushed us to select a different installer was that the quote was not as detailed as I felt it should be with much left open to potential interpretation, + there were extra costs for removal of old carpets that other installers waived.
I did have a good feeling about their professionalism and integrity, and I have no doubt they would have done an amazing job, but I felt they are perhaps more suitable to somebody who is looking for the best job at any price.
I really wanted to go with Slaughterbeck floors, but they got out-​quoted from a company with a similar reputation and professionalism who provided a more accurate/​detailed quote and measurements.

Seldom have I seen so many totally positive reviews for a home service business like this one, and I want to add that I agree with every one of them. You simply cannot make a better choice for flooring than Slaughterbeck Floors. They have quality products, as you’d expect. What is extraordinary is the professionalism of every member of the staff and each one’s interest in making sure you are completely satisfied and happy.

Everything about this company is first class and very professional. Jose and his crew did a beautiful job of refinishing our floors, and all of the ladies in the office are awesome. Everyone was very respectful towards us, and answered all of our inquiries immediately. We couldn’t be more pleased with our «new» floors! Thank you, Joan!

Recommended by our designer, Joan was very knowledgeable and informed us of requirements for having a new, beautiful wood floor installed over a slab surface. They installed a gorgeous, engineered wood throughout our home and bedroom carpet we requested. Maybe not the cheapest but we got a solid, quality job. «You get what you pay for…» Would definitely recommend to others.

Slaughterbeck came out to install engineered hardwood on a concrete slab. The job was expected to be completed within 4 days. After removing the carpet it was decided the concrete slab needed to be leveled before installing hardwood. I was well aware of the possibility when Joan came out to do an estimate. The job took longer than expected and it was well worth it. The floors are absolutely beautiful and I could not be more happy! I had a stellar team of guys (Dominic, Daniel, Tony, Eddie) working on my floors! Not only was I happy with the end result, I was impressed with the entire process. They were professional, considerate, hardworking, and they took pride in their work. The guys really know their craft and were most helpful in answering all my questions and providing honest feedback.

Joan and her staff did a great job helping us with our hardwood floor installation and refinishing. We are pleased with the quality and look of our floors. The installers were professional and easy to work with. The ladies in the office were very helpful and Joan was great about working with our schedule.

We just had a great experience.
1. very professional. When I first met Joan to get an estimate, she immediately pointed out some of our existing floors seem to have moisture underneath. And it turned out to be the case. No other companies noticed anything.
2. High quality work. The crew carefully prepared the subfloor, and they wouldn’t compromise quality to rush the work. They also made suggestions to their best knowledge. Our home with the new hardwood floor looks beautiful.
3. Pleasant communication. It’s a pleasure talking with Joan — she is always clear and to the point. She accommodated our schedule even though it was difficult. Stephanie is very nice too and recommended professionals to our other projects.
Other: Their price is not the lowest that we quoted. But we still chose them because we only have one chance to make the floors right. We don’t want to deal with any problems or squeaky floors in the future. If you think like me, try Slaughterbeck Floors!

I had only one bedroom floor to refinish and some companies wouldn’t even call me back. Those that did call back quoted me exorbitant prices. When I called Slaughterbeck, Joan Slaughterbeck came within 24 hours and said, «No matter how small the job, we treat everyone the same.» Yes, they are very busy and we had to wait 3 weeks to get the job done, but it was done to perfection. The workers paid attention to every detail. We were so happy that we tipped each worker $ 20 for lunch.
Slaughterbeck Floors was voted 2013 Readers’ Choice Award for Best in Silicon Valley. It is an award they have earned.
I want to add that if you get three quotes and Slaughterbeck is not within your range, I suggest that you go back to Joan and let her try to match a quote that you received. You just might get the price you want AND top quality workmanship.

Congrats on all your 5 stars but the customer service was not good. They came recommended and I am glad they’re busy, but I recommend the rest of you move on to someone else. Clearly Joan is overworked since she had to put me on hold twice during our 2-​minute conversation. She even managed to mention that her crystal ball broke yesterday (I guess your sarcasm ball works just fine!) I am in a crisis and could have used some advice from a well-​reviewed and recommended company. I’ll take my business elsewhere.

Slaughterbeck Floors just completed a job in our Willow Glen Home.
We have a difficult schedule and they were great about our request for a later start time. They completed the job on time and exceeded our expectations with a beautiful entry way– They are professional and punctual. I really liked Joan,– she is straight forward and honest, with an office staff that is responsive and efficient. I will be calling them again!

Excellent customer service, start to finish, from showroom demo, to sales call through impeccable installation of our cork floors.
We’re pleased with the service and the product. We plan to hire Slaughterbeck again in the spring to refinish our bamboo floors.
Thanks, Steven Katkowsky for the recommendation.

We are in the market of buying new carpet for most of our 2700 square foot home. We also need a new floor in one of our bathrooms. A friend recommended we go to Slaughter Beck Floors. Unfortunately we did use them several years ago. They put in a laminate floor in a small laundry room. They did a good job and it looked great for the first year. Now the glue is showing through, so they must of done something wrong? Wrong Glue? Forgot to prep? So when we get the carpets and bathroom done I am sure I will have the new company redo the laundry room too. I would hope that when you put a floor down it would look good for at least 10 years.

I hate to be the one to break the 5 star reviews but my experience with the business was dismal. They were recommended by a close friend who is also an interior designer.
Their response to an Internet inquiry was not very informative and after being passed around to a few people we were told to come in to the showroom. When I went into the store they told me I should have made an appt.
Apparently their business is doing well because Joan called us to get out of a home appointment in early August because she was running late. Then said «I can’t even think of working with you until the end of September».
We went with another company for our hardwood floors.

Slaugherbeck Floors exceeded our expectations when they refinished our oak hardwood floors. We had some boards that were water-​soaked and had to be replaced. When Slaughterbeck finished, we couldn’t tell where the new boards started and the old boards ended. They suggested polyurethane instead of oil and the floors look spectacular. They replaced our molding, at our last-​minute request. Every turn and end is finished. Every threshold is in place. We plan to have them put cork in our kitchen and carpet in our den. Their work was worth every penny that we gave them.

GREAT SHOWROOM! These guys have the the biggest, most extensive showroom in the area. They were knowledgeable and extremely helpful finding the color and type of hardwood floor that we wanted.

The team from top to bottom is knowledgeable, helpful, experienced with know-​nothing first time customers like me – I learned a lot, got helpful direction and guidance to make good choices in flooring and carpet. Just for starters. Installation was timely and tidy. 4 years later replacement of a cat-​soiled room’s carpet was the same — they had records (and actual human memory) of the job, ordering and scheduling was comfortable & simple. In addition, and of great importance, this local small business is trustworthy: it was a relief to have no second thoughts about scheduling install w/​o regard to my being there. So easy and such a load off one’s mind to work with folks of Integrity as well as excellent
knowledge of their products, business, and craft.

This company put in my hardwood floors in living areas, some carpeting in bedrooms and I later called them back to install laminate in the laundry room. They were clean and timely. People come into my home and rave about the hardwood flooring. Great family owned business with tons of integrity.