Prompter People, Inc.

I purchased their Ultralight 10″ DSLR iPad prompter recently. The product itself was better than expected. Very solidly built. Easy setup, and worked like a champ.
Needed it for a last minute shoot and was scrambling to get it in time. Their customer service was great in making sure everything was taken care of with shipping.
I’ve used it with my Nikon DSLR, as well as with a Panny AF100. Worked perfectly with both.

I first heard of The Prompter People in 2010 when I saw an ad for the iPad teleprompter; I emailed using the contact form on their site and Chuck wrote me back right away. For two months we corresponded with any questions or concerns I might have about a future purchase. I ended up purchasing the iPad prompter and it’s honestly one of the best pieces of equipment in my arsenal. I can’t tell you how many hours have saved and how much client/​talent stressed has been reduced by using the prompter… beats holding up large pieces of poster board with awful, darting eye performances.
Fast forward to 2012 when I was about to start my first indie film, we were shooting a lot of office scenes and I didn’t want to have to gel all my tungsten lights… and knew it was time for Fluorescents. I saw the lighting kit advertised at B&H, I contacted Chuck once again with a few questions, who was very quick to respond and I made my purchase. I don’t know how I shot corporate video for 25 years these lights. they are dimmable, foldable, light, cool and safe as well. I ordered some additional warm bulbs and split the array with ½ daylight, ½ warm… based on Chucks suggestion.
Here it is 2014 and of the lights had a ballast problem, I wrote sales, they issue an RMA, couldn’t have been nicer and more efficient about it and a new light is on its as I type. They offer to repair the light, but I actually wanted a smaller model and they were kind enough to oblige me. Sandra has been wonderful with her communications throughout this process and I honestly couldn’t imagine buying lights from another vendor. I have a flolight LED as well. I see there are some negative reviews from a few years ago and as a business owner, I have to admit that there have been bumps in the road dealing with client issues; we learn, grow and evolve with our business and I do feel a company should be given a second chance… if they fail again, then I would totally agree not to deal with them again. to end on a high note, I have been nothing but impressed with the equipment and customer service at The Prompter People since 2010.

Just an update. I had a problem with my beam splitter glass where it came apart from the mount. Although I was on the cusp of having the glass go out of warranty, the Sales Manager, Chuck, stepped up and took ownership of the problem. He attempted to repair the mount, but then eventually replaced it.
I always hate to give a bad review to locally-​owned businesses and I’m glad that I was able to report back on a much better customer experience this time around with Prompter People.

Have been speaking with these guys for about 3 months now about a documentary project that I’m directing and they have been nothing but helpful. The sales team has worked patiently with me as I incessantly went from one type of prompter, to another, to another. Both Chuck and Quentin were knowledgable and really helped me hone in on the type of prompter that would work best for my specific situation. They both were kind and personable which you often don’t find when you have a camera house-​type place speaking with a director (in LA, these two forces are usually at odds with each other:)
I just ordered their Pro-​DSLR proline series and I’m currently waiting for it to arrive next week. I haven’t tested the product, but so far the sales have been good. They also have a 10-​day return policy and assured me that if it’s not something that works, then to send it back for a full refund.

I help my children’s school with their daily morning broadcast. After talking with Flolight’s sales department, we decided to purchase our broadcast lights from Flolight. The lights are phenomenal and exceeded my expectations. When we had a slight issue with one, I called customer service and they responded promptly and efficiently to fix the issue. To have an outstanding product and support it with exceptional customer service is truly an exception to the rule these days. Flolight provides both without question. Thank you for brining «care» back into customer care!

Once again, the Sales Manager dropped the ball and passed the blame to his finance department. They never contacted me. As of this coming Friday, it will have been a MONTH since they received the return, and no refund.

I am thrilled to report that when I reached out to Prompter People with a complaint, they jumped on it to find a way to fix it (details in previous post). I was really happy to see their customer service kick into gear –they found a way to get me the teleprompter I needed overnight so that we could be up and running for our upcoming video shoot. The best thing: they took care of shipping. I didn’t ask them to do that –they did it themselves. A sure sign of a customer-​focused company is one that diligently works to rectify a poor experience. I’m sold on Prompter People!