Patelco Credit Union

I have been doing business with Patelco (Campbell Brunch specifically) since 2013.
Demonstrating a professional competence in banking business as well as a «can do» attitude, the employees of said brunch are on the top notch of the banking industry and customer service.

We started a refinance with Arlene Piazza in mid March, and closed about 30 days from application. I have been through the process of home purchase, sale, and refinance many times, (I’m a great grandma,) and can honestly say I have never had such a pleasant experience. Arlene gathered all the information she needed, submitted loan application, never did we have the («I need, can you fax me…») Arlene was always available to us, either by phone, or text. It is a horrendous process to qualify for a loan these days, (which I agree with, after our 2008 fiasco,) a lot more regulated, thanks to the Frank Dodd bill, but Arlene knew what the underwriters needed. I can’t say enough good things about Patelco Credit Union, but especially Arlene Piazza. Thanks, Arlene.

I have been doing business with Patelco for many years. The reason I stay at this Credit Union is due to the exceptional service, competence and smiles. The employees are of a «can do» attitude and go out of their way to make sure that the service provided is up to par and impeccable. Three of the employees at this branch in particular stand out. They are Nancy D., Vera S., and Mary Ann S. They have gone out of their way to make sure that customer service is not a rare occurrence (as like big banks).
Thank you so much Patelco for hiring such competent employees with a «can do» attitude and thank you Nancy, Vera and Mary Ann. You three are top notch in the banking industry and customer service. Keep those smiles!!!

Awesome service. I came here to complete a car sell transaction about 10 minutes before they closed and the manager decided to stay after hours with us to finalize the transaction. She also managed to do everything quick & easy. I Didn’t have to come back, and she even took care of the dmv paper work for me.
Saved lots of time. Big plus for me!

My wife and I have been with Patelco Credit Union for a combined 25 years. We are so proud to call Patelco our bank. Just recently we had a important transaction, that had to be done in a timely and correct manner. We were greeted with open arms from Mary Szabo, a friend and trusted bank representative. She is unbelievable !!! Her excellent work ethics made our day a pleasurable one. She was fast and efficient, and precise. She is a very valuable employee, and should be accommodated for a job well done. We shall continue to do business with a sure winner. Thank you again Mary, for your incredible work, and thank you Patelco for running a top notch operation !!! We call Patelco our home away from home. Kevin & Tamara H.

I went to this Patelco a week or so after my less than positive experience at the one in East San Jose (and it was only two miles farther). When I got there (noon on a weekday), the place was dead – no line at all. One of the tellers helped me deposit a personal check, and when I asked him how long it would take to clear, he took a close look at my items and said, «Oh, it’s fine. I’ll clear it now.» Considering that I needed to pay my rent within the next few days, this was a godsend – I didn’t have to worry about the race between the check clearing and my due date. Thanks Patelco Campbell! I’ll be back!

Outstanding customer service. They really go out of their way to help you. I real pleasure to do business with!

These guys deceivingly claim to be members of «shared branching» where other credit union customers can use different credit unions for many services. This is an extremely important service that is essential to keep people using credit unions, instead of going back to a big-​name bank with lots of branches everywhere. However, this Patelco (I guess all of them?) no longer actually allows you to use their branch at all! Instead, they tell you to use the ATM (that also accepts deposits)
Well, an ATM is not a branch, now is it? Recently I needed to get a cashier’s check, which normally is a service available in a shared branch (I’ve done it at Golden 1 CU). Patelco’s ATM does not provide this, so I was just screwed.
It is bad enough that some credit unions do not participate in the «shared branch» system, but it is even worse when they lie about it and claim that they do.

Does anyone ever give credit to the nice guard that is at the door?
He opens and closes the door, says hi and good day, and makes it very pleasant to be going there.
He really deserves some credit, raises, and acknowledgement.

We’ve been banking with Patelco since 2000, in San Francisco, and I’m delighted with the branches we’ve gotten to deal with over the years, in Redwood City, and now near the house we in San Jose (with a great mortgage through Patelco). Stopped in to this branch for the first time in April, 2014, to set up a sub-​account, and was delighted with the personal banker who deftly stepped us through the process.
Love the list of surcharge-​free ATMs, love the phone app and being able to deposit remotely.

do not bank with patelco ! they will lie to you ! i was treated very bad in their branch in campbell do not go to this bank. they treat people that have overdrafts on their account like they are below them like they are not human and mistakes can happen. they give no credit to the customer that tries to make it right they will lie to you and act like they will help you and they turn around and stabb you. i will not recommend anyone going to this bank ever they bank manager was horrible to me the tellers look down on you. they acted like i was a threat to their bank mind you my account was a -$ 176 mind you $ 100 of those fees were for overdraft charges! these people ended having me go down there make the arranged pay off to clear the account and still ended up closing out my positive accounts but was told that this would not happen! they are liars just check all the reviews on here. patelco cannot be trusted!
i had the worst experience at this branch do not go here i have been racially discriminated against at this branch by atifa. i was treated very rudely. do not go to this branch these people are rude and racist. i was lied to by this bank. they took my money and did not stick to their end of what was bargained. the customer service at this bank is horrible. the tellers act like robots and are very unhelpful. they treat people like they are better than them like they are working for the queen of england. they are liars and will take your money from with their extreme overdraft fees and fees for the length of time your account in over drawn. stay away from this bank they are not honest.

Generally I’ve like Patelco because they don’t charge a lot of extra fees. I liked a couple of the special member deals they offer members, such as a good interest rate for a CD for opening an account. It’s easy to get money from a ⁷⁄₁₁ ATM, and not pay fees.
I’d recommend this for simple banking, but I found the customer service I had with a retirement investment wasn’t good. The manager at the time didn’t fully explain the penalties of withdrawal and tended to push the special promo they had which locked me in long term. I don’t think she fully understood what she was doing and explained the investment incorrectly. Read the fine print and make sure the staff person knows of what they speak!

I went in to this branch for an auto refinance loan and let me tell you it was a delight to work with them. I had a Wells Fargo loan at 6% and I got 2.54% from these guys and it was so fast i could not even believe it. I would recommend this to anyone

I like this spot, its simple, convenient, and reliable. The staff is nice and I’ve never had any problems with this place.

After applying online for a mortgage for our first home with Patelco, I was contacted by Arlene Piazza. She was everything we could want in a mortgage loan consultant — responsive, thorough, proactive, and empathetic. At every stage in the process, I was thoroughly impressed with how she handled the loan (even though we had to cancel in the end due to a lawsuit against our condo’s HOA). I would totally recommend them!

Friendly staff and they offer free checking and savings.

If you bank with TechCU, you CAN deposit checks here!
The other day the machine in the TechCU bank nearby was jammed, so I didn’t know what to do. I looked on the TechCU app (not the current one, but the previous one that allows you to search for nearby locations that accept deposits) and Patelco came up! I walked over here, deposited my check and BAM! It went right in. YAY!

Patelco is my first… credit union that is. After Citibank started charging me fees for imaginary overdrafts (which i FINALLY got resolved and waived after much complaining) my bestie suggested Patelco where she has banked for years.
What I love about is that it’s small… you matter. When I do need to call for customer support I dial a San Francisco number and get a live person on the phone.
The people that work at this branch are all youngins and it depends on their mood I find on how they treat you-​which is typical of the young crowd in the work force.
Best part-​no monthly fees. No siree! Also, there are several ATM’s you can use for free including most other credit unions and Bank of the West.

if you’re facing whole foods, this is on the right side (to save you extra driving) and across the street.
my insurance guy recommended patelco for my hsa since you can do everything online and it’s the only one with little to no charge (i can’t remember, if anything it’s like a dollar a year) and you can get a free debit card — checks cost i think $ 10 or something.
anyway, a hsa is more complicated than i anticipated, and some of the processes seem a little irritating — but to be honest, that’s probably a corporate matter and not really this particular location’s fault. in terms of customer service, i like that if the person doesn’t know what they’re doing, they refer you to someone who does or asks someone at their office that does. i asked a question that one of the people wasn’t able to answer, and within 10 minutes of driving away, i got a call with the answer! the guy looked it up and wanted to let me know. incredibly helpful (i believe his name was «warren»).
anyway, aside from an hsa, i wouldn’t know much else about how patelco works, but the people were friendly and very willing to help. if i could rate on that alone, i would probably give 3.5−4 for good attitude.

Gonna CANCEL this muthaeffin account by the end of this week that’s fo DAMN sho!
I’ve never had so many issues with a bank before. I thought all credit unions were supposed to be AWESOME POSSUM?
Patelco has the worst customer service when you call in for any of your issues. And some of their reps actually have an attitude. Lose the tude bizznatch, I’m just trying to get my issssh straight!
I recently found out that there is a ridiculously low limit amount on my debit card here. I was never made aware of this limit and now I’m walking around swiping my card and it getting declined looking like a broke ass ho, which I’m not.
The branch itself is aiight, but the folks that work there are pretty much lil highschool kids who are all probably still using Mommy & Daddy’s money to pay for college.
Now I have to go through the hassle of transferring all my info back to my old ish and deal with having to go into the branch and doing paperwork. Gay! Shoulda stayed with my NEVER-​HAD-​AN-​ISSUE Orange County’s Credit Union, this Bay Area CU can SUCK hairy donkey balls.