Midas

Andrew and James took care of me and were honest not trying to up sell me. just fix what needed to be fixed. I think I have finally found an honest garage.

Looks like here is somebody acting as a decoy.
This place was good. Manager has been changed and start asking unnecessary repair. Price estimate always 10−20% cheaper than result. Always asked higher price than I here verbally told.

Dishonest mechanics.
The first time I came here, I brought a car I just purchased to be inspected. They left me feeling uneasy because they passed EVERYTHING on the car. Even things that I already knew needed fixing. I only went back because the manager was very nice and made sure to do a more thorough inspection after I brought it to his attention. Plus, gave me a good price to fix the AC.
I had my AC fixed here less than six months ago and it started going out again. When I brought it in for inspection, they told me my blower motor was completely rusted and needed to be replaced and that they «wiggled» the wires to make it come back on but it would soon short out. I honestly didn’t trust these guys to do any more work on my car so I took it to a family mechanic for a second opinion.
The second mechanic could not find a single thing wrong with my AC! No rust, no bad wires, NOTHING. It also started working perfectly since the mechanic at Midas «wiggled» the wires.
I can only assume that Midas did not correctly install my AC motor properly the first time, corrected whatever small issues there were when I brought it back and then tried to charge me for extensive labor and parts. Make your own judgement but I will never go back.

Update: Midas has been lying to us for the past week saying the car will be ready and then not following up with us by end of business day. Also the message I received was nothing more than «we will file a complaint «but no one has contacted me on this issue from corporate.
Avoid this Midas at all costs. I’ve heard from a claims investigator and from the dealership who is fixing the problem that all this time Midas was telling me it was «just an oil change» and in reality it was an oil change where some employee at Midas couldn’t tell the difference between oil and coolant.
Aka they put coolant in my engine instead of oil!!!
Also all this time my husband has lost time and lots of gas money having to take me to and from work to palo alto each time Midas has told us the car would be ready. Quite frankly we want it as soon as it’s ready so Midas doesn’t mess something else up with it!

I love Midas! They are very honest and thorough! I had a brake job done here and I will definitely be coming back to get more work done.

Really horrible people in this place. First, I found out that they were charging the lady next to me twice more than they were charging me. I knew this because they pull me aside to tell me that when I try to negotiate the price. Second, after replacing a brake pad to both front wheels, I lost both wheelcap because they were never put back properly. I was told it would be replaced for me but never heard from them again.

I was on my way to work with my cat when I got a flat in one of my tires on white oaks, so I pulled into midas to ask for help. Manny and Andrew immediately put air in my tires and told me to come back once I take care of my cat. I came back and they patched my tire in under ten minutes. Very good customer service and helped me out with a stressful situation when I had little time to spare! Will definitely be returning.

I am soooo grateful for Andrew and his team. Upon leaving work, I realized I had a flat tire and didn’t know where to go since it was late and past work hours. I stopped by Midas since it is right across from my work, and Andrew and his team were able to find me my super rare tires and install them within an hour. They stayed late and it wasnt an issue at all. I seriously cannot thank them enough. Thank you gentlemen!!! :)

I went there to get my back rear window replaced. Andrew the Manager told me the window will be done in 5 hours. Did not happen, went back on Sunday and it is still not done. Monday morning thought okay it will be ready NOPE. I had to get a ride to work. I was finally SAVED by Assistant Manager Brian, gave me all the details promised to call when the car is ready. He called me by noon and said the car will be ready by 3pm. To my surprise he called before 3pm. Now, that is what I call excellent customer service. If you ever go to that Midas please as for Brian not Andrew. Andrew makes promises he cannot keep and has a lot of excuses.

Generally, this is a good shop and provide very good service. I came in a couple times over the last couple weeks for some work done. First, they checked the transmission fluid, and Andrew advised the power steering fluid be changed as well. Since I never had it done (bought Feb 2014) I felt it was needed. He also took me into the garage to point out some other issues. He advised the rack and pinion needed replacing, and the stabilizer bar. Since it was a weekday after work, I decided to have the fluids done and wait on the other two items.
The following Saturday, they replaced the rack and pinion and stabilizer bar. When I bought the car, the steering was harder to turn left, and I noticed vibrating noises at highway speeds. This being my first car, I didn’t know what may have been the problems and decided not to have work done to save money. After dropping my car off at noon on a Saturday, it was done at the end of the day, and I didn’t notice those problems anymore. When leaving, I was warned the check engine light might stay on, and if it does I can come back and they will take a look.
When I came back the next weekend, they checked it out and said it was the oxygen sensor. This puzzled me since it wasn’t related to the prior work. Especially since I was told the check engine light might stay on, I was suspicious they did something. Had it been another shop, I would contest it, but based on the previous work and the amount of explanation they describe to me and other customers, I don’t think this shop takes advantage of people. Andrew was not working, and Brian had negotiated a price for the oxygen sensor, and gave me a discount on labor. Also, my car needs a smog test for the DMV, so it needed fixing one way or another.
All in all, these guys find the problem before recommending any parts or work to fix it, so the job gets done the first time. And nobody leaves until the last car is done.

We called on Saturday morning for an appointment to get our oil changed. The guy on the phone said he couldn’t do it on Saturday but to bring our car in on Sunday. We said sure and said we would drop off our car around 10am. He said no problem.
We arrived at 10:00am. The guy at the counter said they were full and not taking any cars for oil changes. They didn’t even say bring the car back at this time and date.
It was the worse experience I have ever had with a Midas store. We will not be coming back to this place.

Are zero stars available? Do not take your vehicle to this place unless you have absolutely nothing else to do. Customer service is horrible. Management is an issue. I would never come back here.

In the Campbell skyline i see the Pruneyard towers with a small American flag on top, some palm trees, some pine trees, etc, but what caught my eye is the really tall flagpole with a big yellow midas flag on it… Why not the American flag? I was a customer to midas on white oaks in the past, but not any more due to poor service. But thats not what this is about… Put the American flag up! with a midas flag below it and this will turn into a 5-​star review :-)

I recently had the brakes on my c230 replaced there. the job was done competently and quickly. But Brian the assistant manager was what made a dreaded errand an enjoyable experience. He was professional and very pleasant. While I waited he answered all my questions and was hilarious. He is an asset to your location.

Took my car in for oil change and brake service. They changed the engine oil but let me know my brakes were fine and actually didn’t need changing yet. I appreciate their honesty as this would have been an unnecessary expense. Would go back for other regular maintenance. Its helpful to make an appointment ahead of time.

The staff was very courteous & accommodating. They not only provided excellent service at a great price, they gave me a ride to & from work, as well as fixed a very hazardous problem they found after we had returned to the shop… on the house! I will definitely be returning to them for future service!

I’m very happy with the service I received here! I booked an appointment online the day before and found their website to be easy to use. I received a call a short time later confirming my appointment. I took it in the next day and hung out for a while. They have several chairs in their waiting room and a bathroom that customers can use.
The man at the front desk was polite and showed me what was wrong with my brakes. I already knew what the problem was, but he was thorough and showed me what needed to be fixed. He also told me the price before they got started. It did take a while, but I kind of expected that.
Overall, I’m quite satisfied and would go here again.

I came in because my car was shaking, and making a weird noise when I made right turns. The Manager Alex and his assistant Leon help me out a lot. Alex personalty took a test drive with me in my car just to make sure that he heard the noise that I was concern about. After about less then an hour he brought me over to my car, and showed me what was causing the awful sounds & shaking. He quoted me about ($ 400.00) for parts and labor which was a steel since after he told me what it was I shop around Campbell auto shops and they where around ($ 700.00) So I went for it and my car is back to normal with out any crazy sounds or shaking.
Just wanted to really thank the guys here at Midas for looking out for me even thou they have mix reviews from the past old ownership. I did ask Alex why so many bad reviews and he told me that they just bought the Midas shop this September from the past management that ran it into the ground. As long as Alex & Leon and there amazing crew are here I will keep coming back for all my car services.

This Midas is a bit of a mixed bag and your experience will likely vary; hence the reviews. I have a 2001 Saturn with what turns out to be endemic brake problems — an otherwise very good car. I’ve chosen to take my car here the last two times for two reasons: professionalism and persistence.
Here’s the problem, I’ve never had the brakes fully fixed and certainly never fixed the first time there. However, Midas covers the cost of labor and parts if the job isn’t quite right and the people are this particular Midas have always treated me well and never argued. I’m not sure what happens on the shop floor; and, maybe my brakes are just a complete mess. But due to the staff — especially the manager — I will probably keep coming here. They’re always very polite and will work the problem. Actually, I get the impression that I’m at a high end service center simply because of how good the staff are.

Midas did our front and rear pads on our relatively new Chevy Tahoe (28K miles) This was the first brake job on the truck and they were running a special so I figured why not. Upon inspection, the technician advised that we needed new rotors in the front. When I asked him quite frankly how a vehicle with only 28K miles would need rotors that were good for 80−100K miles, he said he «must have been mistaken».
It took them 2 days because when we picked the truck up on the first day we had to bring it back because the brakes were squishy and the truck barely stopped so we brought it back. That was in July 2012. Six months later (jan 2013) while on vacation with my family and dog, the caliper on the rear left wheel broke off, fell into the wheel, locked the wheel up, and made us skid out.
Upon inspection by Chevy dealership, it was found that the rear caliper bolt had sheared in half. This was because the upper bolt WAS NOT THERE and the lower bolt had all the torque and stress. The right rear caliper was loose as well.
It took 3 days to fix the truck. We were stuck in a hotel, had to get a rental car, and I missed an important business meeting on that Wednesday. It cost $ 3.3K to fix the car ($ 1K repair, $ 1K for hotel/​car/​food for 3 days, and $ 1300 for new tires and wheels, since the wheel that was broken is no longer manufactured (I had to buy a new set of 4).
When I contacted Midas about it and sent all reports and pictures (I still have all parts), they offered free future service. As if after almost killing my family I would let them touch my truck. No offer to pay the damages. Small claims court is a waste of time for such a small amount, and getting a lawyer would not pan out (I checked) because we did not get injured (no money in ALMOST dying) .
Gotta love corporate responsibility.