John Wheeler – State Farm Insurance Agent

John and his Statefarm team provided the highest quality service and hospitality. On top of these factors he is accessible just like the Statefarm jingle insists, and the savings for renters, life, and auto insurance compared to my previous provider is incredible! Five Stars is good, but John and his staff deserve 10 stars! They’re great all around!

Who would of said by just making a call would of change my life. Thanks for John Wheeler and his team for his great support and help. I ask for a quote and they Called me right away. I stop in to their office today to ask about house, car, and life insurance and he explained it step by step. Thanks again for your support. Great job keep the great Service. Thank you again for your help.

I have had State Farm insurance for over 15 years, when my agent retired I was transferred over to John. At first everything was fine. Then I noticed every time it was time to renew my car insurance it would always go up. When I asked why after calling them for over 2 weeks they informed me they forgot to enter my mileage count. Then when it happened again I asked why then again it took about 2 weeks of me call them and they told me there was a price increase across the board. I told them if they continue to provide bad customer service I was going to switch to another agent. Every time I called and left a message with Frankie he would never give the message to the agent. Then when I would talk to Gabbie she would take over a week to reply to me just to tell me the agent will call me. No when it was time to renew my insurance it went up again and it took 1 ½ again to get in answer from them. So I am in the process of switching agents.

When my previous insurance agent told that my policy was going to increase 10% for no apparent reason and after twelve years of unpersonalized relationship with them, I new it was time for a chance. I gave John Wheeler a call and in minutes I was provided better auto coverage, home and life insurance for 20% less than what I was paying using with AIS.
Later that day I drove to John’s agency in Campbell to sign the papers and I met the most friendliest, communicative, outgoing people that I’ve ever encounter in the insurance business, they outlined what was best for me and explained in detail the policies and answer all my questions. When I left John’s office I was happy to have signed with State Farm and very satisfied with what they had offered me and my son. Also, because my son’s working hours, he was having difficulty getting to John’s office to complete his life insurance policy; John took it upon himself to drive to Redwood City to his work, waited for an hour and a half for my son to go to lunch and was able to finish the life insurance policy. I haven’t heard of anyone reaching out to help in such a way; I call it going beyond expectations service. Lastly my ex wife is also with State Farm and when a deer ran on the road and totaled her pick up truck she received prompt and excellent service again from John Wheeler and State Farm .
I’m sixty years old and I wish now that I had met John, his group much earlier to get the great service and coverage that they have to offer.
Thank you John, Adolfo, Gabi and Frankie.

My grandfather was a State Farm agent in Chicago for 50 years. State Farm was my first job in high school — working for my grandfather writing checks for tow bills, taking accident reports, processing payments, general office maintenance and chores. State Farm has been as big a part of my family as anything else. Naturally, when I had to move away from Chicago to the Bay Area, State Farm wasn’t going anywhere either.
I found John’s office through State Farm’s site as I applied for a quote for renter’s insurance for my new place. The policy was quickly taken care of and I was on his books. As I moved out, I planned to transfer my auto policy to his office as well. That… did not go as smooth, given the differences and logistics between Illinois insurance laws and California, and the fact that I still had an at-​fault accident from 2012 on record.
John and his office staff could not have been more on top of keeping me posted of where things were in the process as my policy changed over to his offices. He sat down with me after we misquoted a price and we constructed some adjustments to my coverage that worked with my budget and coverage that both of us were comfortable placing on the vehicle. John’s a family man, and it shows in how he conducts himself as a businessman. He does not look at you as a monthly premium check, but treats you as a valued customer and speaks to you like a longtime friend. He was very timely in his email responses, and even offered his personal cell phone to talk after business hours. While I hate bothering anyone after COB, it’s a nice gesture and shows his commitment to the customer.
Unfortunately, I have to leave John’s offices, as I am again being relocated for work. I had some questions as to how my policies would transfer and whether or not I could stay on his books. John not only answered my questions, but offered to seek out an agent near my new location and get the process rolling so the policy transfer would be as seamless as possible. He did not have to do this, but again went above and beyond.
I would recommend John Wheeler’s agency to anyone seeking a new policy or considering transferring from another insurance agency. It was a pleasure doing business with him. If and when I make it back to the Bay Area for my job, John will receive my business again.

John is an excellent agent, I signed up with him form my business liability insurance following with our Ira, he always is on top of everything we could need down the road. I appreciate everything you do for us, I will keep recommending this agency, is the BEST.

Frankie Frutos went above and beyond to assist us. Not only did we receive the best home owners insurance quote, we will now be saving over $ 800.00 a year on our car insurance! He was extremely personable and honest. If he didn’t have an answer he had no problem in admitting it and was prompt to respond with a call back with all the information I needed. In an age where customer service is gone it’s amazing to have received the service we did!

I was signing a new commercial lease for office space and the building owner required some insurance policies that I was unfamiliar with. I called a few other places for quotes and although the agents were courteous and prompt, they assumed that if you were in the market for these particular types of policies that you were already a full-​blown grown-​up and were familiar with the terms and conditions of these policies (even though I explained that I had never held this kind of insurance before).
Eventually the real estate broker recommended I contact John Wheeler and finally I had found someone who took the time to explain to me what it was he was quoting me, and why, and what he was leaving off, and why, and what it all meant to the bottom line. His rates were competitive, and even though I received one quote that was slightly less from another company I would still opt to do business with John for the simple reason that he left me with a comfort level that if I ever needed a policy change, or question, or heaven forbid a claim, that his office would guide me through the process and not just leave me floundering to figure it out on my own. I also left his office feeling confident that he had honestly worked hard to get me the best coverage for my dollar and that there were no unnecessary excesses in the coverage and no holes in the coverage.

What can I say, but I am more than happy with the service I have experienced with Mr. Wheeler. In all my days of being insured I have NEVER felt so at ease as I do now. Why, you may ask… It’s because not only did Mr. Wheeler show me the respect that a lot of insurance companies lack but he also sat down with me making sure I completely understood everything I was getting and how it will benefit my children and myself because before switching I didn’t even know about renters insurance and didn’t have life insurance, just vehicle coverage. I now have my vehicle and renters insurance together (believe this or not) and paying the less than my previous insurance co. that I only had vehicle coverage with. Plus after speaking with Mr. Wheeler one on one, which I love because he makes the time to come to me. I now have life insurance so I can protect my children and leave something for them. I highly recommend John Wheeler/​State Farm Agent to anyone that wants a reliable, kind, professional, caring, trustworthy insurance agent. I have already recommended Mr. Wheeler to my family and friends. My son has even switched insurance companies and is now a client of Mr. Wheeler’s. I LOVE THAT I SWITCHED!!! THANKS JOHN WHEELER FOR EVERYTHING YOU HAVE DONE FOR MY SON AND MYSELF!

John is professional and courteous and really has a way of explaining everything to you without being «pushy» on getting something you don’t really want or need. He was great helping my parents with their Home & Auto insurance after they were not happy with their current agent. Just recently he helped us set up a college account for our 17month old so we could start putting money away now for her education. We also signed up for renter’s insurance since the premium was so small, but we would have protection of our assets in case something happened.
He was kind enough to drop off the paperwork we needed to our home! Now that is service!
I also know he speaks Spanish which is very helpful for many people.

Hi My name is Gabriela,
a month ago I was looking for insurance for my two vehciles 09 Camry & 03 Mercedes. I felt like I was paying way too much at The General, I was at Safe Way and I seen John’s State Farm sign, I decided to go and get a quote as soon as I walked in John and his staff were great made me feel at HOME. John gave me a quote and gave me better coverage than what i was getting and got life insurance for my daughters. I will definantly recommend this agent he is the best of the best it CAN’T get any. better !