Express Cleaners

Absolutely HORRIBLE service. I asked my husband to take our two brand new down comforters to the dry cleaners next to Nob Hill, & he accidentally took it to this place. Gross. Never again. They charged us over $ 80 to stitch up an inch-​long rip and clean both comforters. Well, one came back with black marks everywhere, and the stitch is horrendous. I could’ve done better, but I figured they were brand new EXPENSIVE comforters and I wanted a professional. These people are talentless. They have NO idea what they’re doing. Not to mention, it took OVER ONE WEEK for them to be ready. Go elsewhere.

My previous review was filtered. So bad that I’ll repost…
BEWARE! This place is horrible! I went to pick-​up a $ 175 white shirt that was only worn once, and noticed blue spots on it that was not there when i originally dropped it off. They said they would redo it (still made me pay). I went to pick-​up the shirt for the second time, and they had completely shreded the shirt in the areas that the blue spots were. They admitted they ruined it, but would not pay for it! At one point they refused to give me the shirt back. The owners are very rude!!!
The previous times i have taken my stuff there, i was disappointed. Have had to have garmets recleaned because it was so poorly done. I only went back because it was close to my house… never again!

My grandmother put me up on game about this spot.
They never lose my stuff, everything comes back on point. Affordable. The ladies at the front are very very nice. My go to when I’m in this area!

Dear Consumer,
I’m taking the time to share an experience I had at Express Cleaners in Campbell (1581 W Campbell Ave Ste W) located at the corner of Campbell Ave and San Tomas Aquino Rd. I have been to this dry cleaner a few times after shopping around cost as compared to my regular dry cleaner. I spoke to the lady that owned the business and she seemed very nice, so I thought I would give them a try while saving a few bucks. This turned out to be a horrible mistake. It appears that being nice to a prospective customer and running a business have little in common here. On my forth visit or so, I picked up all of my shirts. When I got home, I noticed yellow stains on the collar right around where the collar stay was on the outside. I returned the shirt and was advised by the owner’s son that they would try to remove the stains. It should be noted that the shirt in question was one of my nicest and most expensive shirts from designer Robert Graham. I returned several days later to retrieve my shirt and the yellow hue in the fabric is still very noticeable although better. So here I am at the crossroads of this transaction and I informed the owner that this attempt seems unsuccessful as I can still clearly see yellow stains in an otherwise blue shirt. What happened next was the catalyst for my current situation. The owner declared that there is no way they could have done this and that I must have done it myself. It was both an insult to my intelligence and the foundation for some of the worst customer service I have ever received. I asked and made sure that she was the owner of the establishment before I even drafted this review because I didn’t want the comments of an employee whom was unable to come up with solutions, be the final word. Since I was already working with the owner of the establishment and she had no problem telling me this nonsense about ruining this shirt to my face, I see little recourse then to warn others about their total lack of responsibility with serviced goods at this business. The owner offered to refund my $ 4 cost of dry cleaning, which resulted in ruining a $ 300 shirt. I did not accept this offer nor did I insist that she replace the shirt or somehow meet me somewhere in the middle. She made it very clear when she declared that I did this myself, that she was unwilling to accept any responsibility. I advised her that her customer service reputation as a local business in Campbell should really be the most valuable thing here, which was greeted with a blank stare. In closing I was most upset with the fact that a simple apology wasn’t even offered. She was much more concerned with ridding herself of the situation then accepting the fact that sometimes you have to right your wrongs. I’m in the service business as well and would be mortified with one of my customers feeling as screwed over and angry as I do. If you want to save a few bucks by patronizing this establishment, be forewarned that if anything goes wrong with the process, you’re on your own.