Dell Auto Body

I brought my car in and was there for 3 weeks. Work on the car was alright, but the stolen items in my car are not fine. Will not come back here again.

Dell Auto body made three attempts at fixing the hood on my 1994 Dodge Viper. The area they repaired would cause the paint to bubble. On the third attempt, they wouldn’t honor their own warranty and held my car hostage for payment. I was forced to pay over 10k to retrieve my car. I took them to court where I won the case. They wouldn’t return the money so I was forced to garnish the amount from their bank. Needless to say I would never take my car here again. For a more in depth explanation, there is a report at the Bureau of Automative repair.
UPDATE 1÷5÷16: After this, I took my Viper to another shop in San Jose to get the work re-​done and finished; I took Dell Auto Body to court a second time for the money I paid for this. Carlos, the owner, agreed to settle out of court. «The parties’ differences have been settled and resolved to the full satisfaction of each of them and the terms of the settlement agreement are confidential».

My name is Bruce McCombs, and I’ve been a very satisfied customer of Dell Auto Body for nearly 20 years. Carlos, Patricia, and Rudy go out of their way to make sure that my wife and I are completely satisfied each time that we visit, and our cars always look like new after every repair.
Dell Auto Body’s work is always top-​rate, and their prices are very reasonable. You’ll not find a more honest, caring, and professional company, that’s for sure, and I highly recommend Dell Auto Body to friends and family whenever the need arises.
Give Dell Auto Body a try. You’ll be glad you did!

A kid hit our car, an Aston Martin DB9 while it was parked in front of Starbuck. Minor scape on the door so we took it to Dell. Patricia at Dell is SO AWESOME! She had to deal with State Farm to get them to pay for the damage. Negotiation went on for 30 days!!! She will only call me when necessary.
Picked our car two days ago, and it looks PERFECT. I was one HAPPY customer!!!

Rudy helped me out with repainting the front of my Audi S5 and they did an outstanding job. They also worked with my insurance to adjust an incomplete estimate (my fault for going to a shop recommended by the insurance agent).
Right now, I am back for a courtesy wash and wax, and just like last time mine is probably the cheapest car on the lot: there is a Lambo, a Ferrari, and a couple MB AMG… ;)

WHAT A NIGHTMARE!!! Took my daughters 2002 jeep there for repairs that were quoted as taking 7 – 10 days to do…6 WEEKS later we received the car back. I guess it wasn’t high end enough to pay attention to. Now for some strange reason I decided to give them another chance with my 2014 Buick that I have only had for 3 months. I was able to drive the car so I delayed any repairs until they could get in parts to make the repair quicker. Once I took it in in I was told one week for the repair. THREE WEEKS LATER I STILL DO NOT HAVE MY CAR!!! Silly me for giving them another and last chance!!!

I have been using dell auto body for years, but in the last few months their quality just dropped like a rock. Had some paint and a detail on my Beemer done and well the paint was good, but the detail could have been done better by a 3 year old and a box of crayons. No wax exterior at all and just dirty thoughtout. I admit I am a perfectionist but well that’s why I have been going to Dell all these years. Took the car directly to AJ’s San Jose very happy! Later Dell Auto Body!

Exotic cars here! Humble building tucked right by the freeway. Readily surprised!
If you’ve got an expensive needing service, I advise checking this out.

What a nightmare! Repairs delayed by 2 weeks, had to bring my car back 3 times to have things re-​done and fixed over and over again. The owner has refused to take much responsibility or compensate for any kind of delays and screw-​ups. I was forced into their 10 year old clunker which they use as a «loaner» car rather than paying for a rent-​a-​car place. It amazes me that a shop that works on such high end car has this stuff going on. I’m absolutely horrified.

The two things in this world you need are a good hair cutter and a good body shop. I’ve been to many shops of varying degrees of goodness but Dell Auto Body, is my body shop for life.
Don’t be afraid because you see a lot of high-​end cars here, they also work on my 2002 Acura TL and at a very good price but with Ferrari craftsmanship.
Everyone that works here is friendly and welcoming.
Best part is, Enterprise Rent A Car is right around the corner so you’ll be picked up and on your way in no time.

Just moved here from Wisconsin and already a California scratch/​dent on my 2012 Charger. I took it over in the morning and they rubbed out the dent and buffed the scratch the same day! He gave me two options (this was not an insurance fix). I chose the one that was best for me and I cannot believe what a FANTASTIC job they did. You can’t even tell there was ever a scratch or ding. It’s GONE! So happy, and the BEST customer service ever. I will be back if I need anything done. Thanks!!!

Amazing service by this shop for repair of an almost totalled Civic. Ken was very nice and called with updates as well as sent pictures at regular intervals. We got the car a week early and it is perfect. I am very impressed with them and their service and would recommend highly to anyone.

I have had my cars fixed at this location many times and they do a wonderful job. Customer service is awesome and your car will look as if it just got out of the factory. Wish I could share some pics with people but I think you should go there and see it for yourself.
Thank you all at Dell Auto, Keep up the good work.

Most friendly, helpful auto people I’ve ever encountered. Super fast service, done with super big smiles. I hope I don’t have a reason to go back, but if I do, I’ll go here. Thanks Terry and gang!

Customer service out of sight! I sent an email Sunday night. I got two personal emails immediately! Both Terry and John followed up, offering a free estimate and to even stay after hours so I can bring the car in for a look. And that was on Columbus Day, when most of businesses are closed, let alone offer to stay after hours to accomodate customer schedule.
When I brought the car in, I was immediately greeted and offered help. Total wait time: 0 minutes.
Upon inspecting my car’s damage, Terry described in detail options to fix it, and prices for each. Given the damage was severe I decided not to select either option. Upon hearing it, Terry offered to have one of his crew provide a workaround to remove visible damage and clean the paint from the scrape so the damage is minimal. And, he said it would be TOTALLY FREE OF CHARGE. I waited in the nice, air-​conditioned office for less than 10 minutes, while his men worked on my car.
When I came out, the damage was hardly visible. I could not believe it! You could not even tell it was hurt in an accident. Terry and his crew totally removed any damage marks, and outside of the dent to the frame, you could not even tell there was a problem. Terry personally addressed my every concern and followed up on his promise above my expectations.
I hope I never get in any car accidents. But if my car ever needs care, Dell Auto Body is the only business that will be on my consideration list!

Dell Auto Body turned a horrible car experience into a completely satisfying story with a happy ending.
We had a mishap where our brand new Honda Odyssey was scraped and dented on both side doors. In less than a week Dell Auto Body repaired the car as if it just rolled off the lot, mint quality!
Not only was the repair exceptional, but their customer service is A+
From working with our insurance company to handling our rental car, I am completely satisfied and won’t hesitate to turn to the Dell Auto Body team for any future auto cosmetic work. Thanks Terry and team!

These guys were great to deal with after the untimely demise of my 2001 BMW M3 Dinan S3-​R. They were very accomodating and felt my pain for my now totalled baby that I had JUST acquired (AAAARRRGGGHHHHHH). Terry was more than helpful in dealing with the insurance company. I ended up taking the car home as it was not going to be rebuilt, but the car was stored inside and all parts were retianed on a seperate rack. The car, and I, were treated with dignity and respect (sounds like a funeral home??? well I LOVED that damn car!!!). The shop is full of high end cars but they work on, and treat, standard cars with the same respect.
I can’t comment on their body work or paint, as they just tore down the front end of my car for insurance. Based on my experience, I would not hesitate to bring any car for them to work on.
Now to find myself an e39 M5.

These guys are hands down the best of the best. Not only is their craftmanship without equal, they are incredibly cool. About 5 years ago I had a small front bumper repair that need to be done. They fixed that, and ALSO fixed a large scratch on my side mirror FOR FREE.
They just finished fixing a rather large hit on my 2004 BMW 330ci and it looks brand new. They even detailed the car. Amazing.

Five stars is defined as «as good as it gets», this was my experience with Dell and should the need arise, I would not hesitate taking another car there in a heartbeat. They have nothing but Lambos, Bentleys, Ferraris, Lotus and my lowly E39 S2 M5; their work was amazing and from what I understand, even Steve Dinan gave my car the «thumbs up».

I’ve been dealing with Dell for around five years. My cars seem to be magnets so I visit them somewhat often. My experiences with them are all favorable. Dell does some of the best work I’ve seen. Everything is pristine. All work is done in a timely manor. The staff is very professional.
If you’re looking for a bargain job go somewhere else. If you cherish your car and want it repaired properly then Dell is the shop to use. I drive a Porsche C4S, when I take it in its most always the cheapest car there. That’s a good sign. When you specialize in repairing the most exotic of cars you have no choice but to be good.