Campbell Day Spa

I will never go there again. I bought a groupon to try out the Spa. I made my appt over a week ahead. Got a call the morning of my appt and a man said I need to change the time because the masseuse went to the ER. This happens, so my appt changed from 11:15 am to 12:30 pm on 6÷21÷16. Got to front desk a few minutes early, when i was finally greeted, Lady said Oh your the 12:30. Gave her my groupon, was looked over like it was a fake or something. I was then asked what kind of massage i wanted, soft, medium or hard. I told her that I wanted extra soft due to being disabled and health issues. (I’m a disabled senior, who happens to be curvy size). ++ NOTE ++ they are not disabled or curvy friendly.
I was taken to my room, left with no instructions or greeting, I have done massage before, so I knew to undress and get on the table. This was hard to do with out a stool. The masseuse came in and started right away. For the first 15 – 20 min is was very hard and painful. I keep saying that it was too hard and go soft. Finally the flow got a bit better. (Day after I’m still sore) She still not talking because no English spoken.
When My hour was up, she left without a word. I got dressed, exited room, which was in the front. A new lady was in the lobby and started talking to me with a raised voice, could not understand, bad English. I finally got the jist of what she was saying, She wanted money. I said I already paid. No they demanded a tip. I said no. Than she stood in front to the exit and asked at least 5 more times for tip and was talking to the masseuse in their language about me. I was talked loudly to, blocked from the exit, demanding at least $ 10 in a tip. I said I will pay when I book another trip. I was than rudely told to never come back. I made my way around the lady and made my escape.
I have never been so rudely treated as a customer. I was verbally harassed and detained which is kidnapping. I am following up with seeing about filling charges for being harnessed and detained. A tip is up to the customer and I am not ordered to pay one. I did contact Groupon, they were shocked with the treatment and credited me groupon bucks. Please do not go there, and if you have a coupon, your treated badly.

Bought a couple massage on Groupon. Thought would be a great way to try out a new place. The massage was all right. We tipped 40% and surprisingly the masseuse asked for more tips and even told me how much I should tip.

I had a Groupon for this place and it wasn’t incredible but for the Groupon price I couldn’t complain. The guy at the front desk seemed annoyed with me when I didn’t buy their massage package to come back again.

THE WORST Massage of my life! SERIOUSLY never go here! bought the groupon without even reading the reviews… there was my first mistake –_​_​– First off when I got taken into the room Judy just put me in the room with no works not even a hi or how are you
Without even telling me to undress. I literally had to look out in the hallway for Judy to ask what she wanted me to do since she just shut the door as soon as i walked in. On top of that when she started the massage i clearly hear moaning an screaming of a female (didn’t know if it was sex moans or pain moaning) the ENTIRE 60 mins and when I mentioned that it was very disturbing. Of course Judy spoke no english and didn’t say anything.
About the massage… Judy first didn’t speak any english and didn’t accommodate to my needs. She had no skills probably not training to be a massage therapist. as she arrived in the room she never ask me anything but stuck her fingers into my back and use it like she was playing the piano. On top the on going moaning during my massage Judy continued to disappoint me and when she started to «massage» my neck and back she repeatedly keep shoving her fingers in to my neck. By the time I left the facility I felt like i got jumped by 6 chinese ladies. WAS NOT RELAXING AT ALL. I can’t even believe they would call this place a spa. what a joke.

Used a groupon for couples massage. The outside not so appealing but our masseuse did a great job and targeted all the trouble spots we asked to focus on. Good deal.

Mei was AMAZING!!! I like deep tissue effective massages for my tight muscles and she blew me away. I have increased range of motion and feel so much better!!!

My masseuse didn’t speak any English, so I could not communicate what I wanted. I went in because my shoulders and back are extremely knotted and tense. After a one hour massage, they feel the exact same. This «spa» is dingy and by no means worth paying anything for.

We got a groupon for a couples massage for $ 80. The place seemed okay, was not too fancy but you get what you pay for. The massage was decent. The ambience could have been better but I definitely would not pay a lot to get a massage here.

Decent massage. Wish they had nicer amenities. There was a screaming child outside room getting massage, which took away from the relaxing massage.

Friend had purchased a Groupon so I went with her to give this place a try. Lady that served me didn’t speak English. Walked into a room and she walked out without giving any instructions on what was expected. When she returned, she just immediately went to massage and didn’t ask about intensity or anything. Halfway through the massage, I asked her in Chinese for a stronger intensity, she acknowledged, but the intensity stayed the same. She seemed to go really light to go through the entire motions the entire time. Place was clean, but I don’t think I’ll be returning.

Sue was great! I haven’t gotten a massage in a long time. I hadn’t realised that this place had other locations. It turns out that they have a location in Fremont, which is the last one I went to a few years ago. I had gotten a super fab deal on Groupon, so I totally had to snatch that up. $ 30 for a 1 hour massage wow. I tipped $ 9 so technically it was $ 39, still a good deal. The massage was great. I was a bit concerned about what I read in some of these other reviews, about the area/​parking lot, a sand-​paper like towel.
I booked my appointment for the Campbell Day Spa for 11am on a Wednesday, so that I wouldn’t get stuck in Traffic. The receptionist asked me if I wanted a man or a woman masseuse, as well as if I wanted a strong massage, and I said a gentle massage. The parking lot had no sketchy people, seems like a decent area to me, it’s about a block from the Prune Yard, a nice shopping center. The sign posted outside (on that day, said $ 30 for a massage although they informed me that in the beginning of April it will go back to the regular price.)
When I walked in I thought that there would be a unfriendly reception person because some of these reviews had said that, but there wasn’t anyone at the front desk, just two women sitting who were probably doing walk-​in appointments. Sue came out and greeted me I didn’t have to wait or anything. I was in the massage room within a few minutes. There wasn’t any English or communication issues with anyone while I was here.
She asked me what kind of massage, what intensity, and anytime that it had seemed like it might be a bit much she checked with me. As for that towel I heard about, I think that it’s just a rough hand towel which she barely used on the back of my calves, it wasn’t that big of a deal. Some of these reviews were exaggerated on little things.
Sue was able to find my knots in my muscles. The massage was great during and afterwards I was a little sore where I previously had knots (in my upper back and lower back), which were better but still there somewhat. I probably should have told her to focus on my upper back a bit more but I didn’t. I think the massage was helpful overall because I think it helped my circulation. When I went to go workout later I sweated much more than usual, which is good.
Yes, they do sell packages after the massages, and I seriously considered getting one, but I didn’t.

At reception the lady is very rude. I had taken groupon for couple massage and it was ok. They can’t speak English so it’s difficult to communicate. I would prefer taking service where I would be greeted well.

Allow me to set the premise for this rat hole of a location before actually detailing step by step the atrocities performed on my body tonight. We all know quirky Campbell is known for their random pockets of ghettodom amidst fine dining and desirable neighborhoods. Unfortunately for my wife and I, we ran into the former. Located at the end of a mini strip that requires your car to tight rope down a dark alley, we arrive at this creepily lit up store front with fading LED’s. As I’m parking, my eye catches a glimpse of some hoodlum walking through the hallway inside the «day spa» (I’ll get back to him in a minute). Upon arriving in the lobby (7 minutes before our appointment), we notice two women speaking in a different language behind the desk, completely oblivious to me standing right in front of them for 5 straight minutes. Finally I was told that the two masseuses will greet us when they’re finished with their «clients». My wife plops down on the couch in the lobby while I use the restroom. As I make my way back to the lobby, the thug homie (getting back to this guy) is sitting on the couch next to my wife. Talk about sticking out like a sore thumb — jeans bagged to the max, tats next to his eyes and behind his ears, and he’s constantly jittering. While periodically glancing at my wife and I and then back into a distant stare, I notice his hand buried deep into his pants pocket, uncomfortably close to his crotch! I was tempted to leave at that moment when the «clients» exited the couples’ massage room and my wife and I instantly notice the woman’s alarmingly flush face. I thought, «sucks to be her», but didn’t think much of it.
Now the meat of the review: We take our beds, lay down and await the female masseuses’ to enter. To our dismay, there was not one word spoken to us about preference, intensity, or target specifics. My wife explained her experience as agonizing and painful throughout while residing on her upper body for 90% of the time, lacking any proper technique whatsoever. My experience was the opposite, where my masseuse managed to contract the whooping cough and practically serve two purposes: as a rubber and a mister. I used the word «rubber» loosely as there was absolutely no kneading techniques, deep tissue breakdown or even focus groups. My pecs had undergone a beating from my workout the other day and the least I expected was improved mobility and flexibility in my shoulder area. After a couple grazing gestures, done! Our feet were completely eschewed and she must have had a phobia of thighs because there was a gentle pat of my quads just barely inches above the knee. Meanwhile, during this disastrous experience it is SWELTERING in this non-​climate controlled torcher chamber. Instead of a «day spa» it was seriously more like a bikram body bashing. To make matters worse, this lady is covering me with multiple sheets that is making me feel like a piece of matter in some sort of twisted greenhouse gas experiment. As if things couldn’t get worse, after experiencing what felt more like morse code on my back than shiatsu, the masseuse proceeded to scrape off any remains of lotion from my skin. When I say scrape, visualize the type of rag that you’d wipe wet food off the ground only to have it dry up and witness the yarn coagulate into spike like objects that make your skin curdle — they might have as well gone to the hardware store, picked up some 60 grit resin bond sand paper and harness it onto a belt sander for maximum effectiveness!
When our session was finally finished, we made a mad dash to the lobby to make a payment. And this manager was a piece of work. Dressed in nothing but a sweat suit, and I mean nothing, let’s just say she’s challenged in strategic areas of support (if you get my drift). She then goes on to exercise her pitch about how we can pay for 4 massage sessions for the whopping discount of $ 240 dollar. As I continue to deny her every offer, she finally resorted to her last tactic which she was willing to give a credit for an additional $ 20. Her reaction was priceless when I dropped the hammer on her for she must have been flabbergasted knowing that all her other countless victims fell prey to the unintelligent and disingenuous offers. When my wife got in the car, we laughed hysterically at what we had witnessed, detailing each segment throughout the experience: remembering how long it took for the «clients» to leave the couples room, how quickly we were escorted in the room thereafter, and how we couldn’t wait to leave… until the color drained from our faces — they never changed the sheets!!!

Amazing, took my Mom with a Groupon coupon and I got one too. So nice. The place is so clean and nice. Luv it!

I got a groupon for $ 39 for a one hour massage. Massage was not bad for that price. But the customer service is just atrocious. Coming from so many industries of customer service, making customers is my job! They obviously didn’t get that intro video! The facility is clean and decorated well. The massage itself was pretty good, like I said. She didn’t talk to me, which was awesome. If I found a groupon again, I would go. Def would not pay full price though.

Decent massage, but very poor customer service by front desk clerk. She said her name is Leena and her attitude gave me a very poor first impression. I purchased the 1 hour couples massage on groupon, called to schedule an appointment and the man I talked to didn’t seem familiar with groupon at all, but told me to come on anyways. I called the next day to confirm my appointment and the woman I spoke with (I’m assuming it was Leena, which I’m also assuming is probably a fake name), told me that I didn’t have N appointment and hung up on me. I was pretty shocked and the only reason I bothered still coming in is because I had already spent the money. Not sure if I’ll ever go back

You would think for Campbell it would be more upscale but this is just another low rent «spa», The receptionist appeared looking like she just woke up with rinse in her mouth and was picking at her teeth — NO CLASS. She was rude and the place is not warm or friendly at all. They called earlier-​while I was driving to say that my therapist would be 15 min late. Its one of those places where you can hear people walking around and talking — so don’t expect quiet. When I got in my room — I noticed the clock was set TEN MINUTES ahead — so dont be fooled. When I pointed it out to the therapist she said she only spoke Chinese. THERE YOU GO FOLKS — DONT BOTHER.

I discovered this place through a Groupon promotion. When you first enter the spa, it has a certain odor that reminded me of home construction. Perhaps, they had work done recently and the ventilation isn’t so great. While the place is clean, it does not offer a welcoming feeling upon entry or even in the actual massage room. The staff was not rude but not genuinely friendly, as you would normally find in spas.
I felt uneasy most of the time I was there. It’s the overall atmosphere. If I had to do it again, I wouldn’t have purchased the special from Groupon. And I certainly wouldn’t recommend it to anyone else nor would I go there again if it was offered for free.

I bought a groupon for a 1 hour couples massage. The place was clean but the customer service wasn’t so great. I had asked for medium pressure and during my massage the masseuse was very rough. She was working really fast and it was not enjoyable. I had no clue what type of massage she was giving me but it seemed like she did not know what she was doing. I had asked her to slow down and lighten the pressure. She didn’t understand me and continued working fast. I asked her a second time and she still didn’t listen. I pretty much endured the pain instead of enjoying a massage. My boyfriend liked his massage since he likes deep pressure.
Once we finished, the receptionist tried to sell us packages with a smile on her face but when I refused to buy she gave me a nasty look and attitude. I will definitely NOT be returning. I recommend massage envy.

Bought a groupon for a 1 hr couples massage for $ 79 dollars.
When i first arrived, the outside looks kinda sketchy but as soon as you step in, it looks very decent. While I was waiting, I saw a masseuse chase one of their clients down because she didn’t leave tip. Not sure if it was intentionally or accidental but they get down to the nitty gritty of your skin, so some tip would be nice for them.
The massage itself was very relaxing. My boyfriend actually fell asleep and was snoring for most of our session. They ask you which part of your body you want them to focus on and spend a good amount of time on it.
They offer massage packages here but you have to pay upfront for the package, they don’t offer monthly payments like massage envy.
3 Stars for a decent massage. I wouldn’t be back if I had to pay regular price (I think it’s about $ 150 for a 1 hr couples massage)