Onyx Paul Mitchell Signature Salon

I would give a zero if I could. The stylist came in looking unprofessional in like yoga style pants. She didn’t seem happy or ready to work. She was late to the salon and I was waiting for her to come in. I asked for a simple bang trim and I told her how I like my bangs. They were too blunt when she finished so I asked her to lightly feather them. Every time I have asked for this, the stylist understood and takes the shears and cuts upwards slightly. I have done this with many hair stylists. Instead of this, she took a thinning blade, which I wasn’t aware of at the time since I already have thin hair and it does not need thinning. She took a thinning blade to my bangs and they look awful. I felt it was a job done by an uneducated stylist and a lack of communication. I cried for the next 45 minutes horrified. Luckily she did not charge me, but that was my lesson on getting my bangs trimmed by anyone on base. How hard is a bang trim? I was going to do it myself, but I figured to try them out. Big mistake!

**** update*** Alicia the general manager for onyx was very kind when I contacted her. She offered to refund my haircut amount minus the tip I gave the stylist before I realized how bad my cut was. She also was willing to have my hair fixed at no expense to me. I took her up on the offer hesitantly because of the previous stylists skill but Alicia set me up with her senior stylist Kaylee who did a magnificent job fixing the haircut I was originally given by Lindsey. Kaylee agree that the haircut was very uneven and I was right in wanting to get it fixed. Kaylee is patient, kind and knowledgeable. I highly recommend Kaylee and will only return to see her in the future. She does top quality work. I have been to many high end salons and she is definitely among the best stylists I have worked with. It’s unfortunate that I didn’t schedule with her the first time around, it would have saved me a few inches of hair and I would have gotten the style I originally went in for. I greatly appreciated Alicia’s willingness to provide a satisfactory experience.

Beyond horrible I asked them to curl my hair for a special occasion and I get flat ironed hair !!!

Went to get a basic trim and ended up getting full head dye! I had a blonde ombré that was old and looked awful. I just wanted all brown to match my roots and Samantha did great! It’s a little darker than I hoped but I do love it, and I’m glad to have the blonde ombré gone!

My hair was supposed to stay shoulder length but she took to much off ! And she was thinning it but now I have a bunch of choppy uneven hair! Some parts are shorter and some are longer in the bottom! I used to have really pretty waves but now hair is a mess! I went home and cried all night.

If I could give 0 stars I would! I will start by saying be ready to hear them complain about their manager, Lindsey and their general manager. Very unprofessional in my opinion. Chrissy (I think that was the name of the «stylist») was nice but I feel like she talked WAAAAAY too much with her co worker and wasn’t really paying attention to what she was doing. I already had a «long bob» so I went for a little trim on my ends and to get my side bangs done. She asked me if I wanted my hair shoulder length and I said yes. I ended up with a messy haircut and hair its almost on my chin. NEVER AGAIN. Name of the two employees Chrissy and Elizabeth

My daughter and I made an appointment there on a Saturday. She wanted a simple bang cut. Nothing else. We waited 20 minutes after our appointment. Emily cut her bangs. For some reason it took her a really long time to cut my daughters bangs. Next up me. I asked for a simple long layer cut. With some framing layers. She hacked my hair. She didn’t even cut my hair for long layers, but just chopped places. When shown I told her to fix it. She just keep fluffing my hair to probably get me to not notice. I left. I came back the next day since even my husband noticed the choppy parts in back and uneven hair in front. Kayla was there and actually fixed my hair. She even questioned why Emily cut my hair that way. 1 month later I took my daughter back for her bangs to be trimmed. They are uneven. Her bangs have a noticeable curve to them. I figured as long as she didn’t get Emily I would be good. Nope. Now I’m going to find a way better place than this. Most the girls need more schooling or a different career path.

The manager, Lindsey, is phenomenal!!! I have major trust issues when it comes to stylists touching my hair or my daughter’s hair after a horrible experience in the past. Over a year ago I found Lindsey and finally have some one I can trust with our hair, she listens to everything I say and talks me through the whole process while cutting or coloring. She has transformed my daughter’s seriously damaged hair into a healthy beautiful look and has taken great care of it so she can grow it back out long and strong! With me she has given me the most amazing looks each time I’ve asked for something different without creating any damage. I can not say enough about how wonderful Lindsey is with our hair! Not only is she an amazing stylist she is warm, caring and friendly, I always leave feeling like I just spent time with an old friend!

Lindsey the «manager» cut my hair and man do I regret it. I had shoulder length hair and wanted it trimmed and touch up on the layers. I normally have a different girl do it but I didn’t think I’d have a problem. She chopped so much hair off and left a pathetic bottom layer with big gaps all around. I literally have a mullet. My only option at this point is jaw length or pixie which I really don’t want to do. Also I’d like to add she fried all my ends with her flat iron. I can’t wear it straight, curly or in a pony tail. It looks awful any way. I’m really upset because I loved this place but now I will never come back. Girls with thick hair beware this place. Enter at your own risk.
Went and got my refund but Lindsey didn’t refund me my $ 10 tip which I feel is extremely dishonest and made me lose what little respect I had left for this place. A $ 10 tip on a $ 31 haircut is pretty good and I’m very upset about the way this was handled. The girl at the desk was also rude and just put her hands up and said «I really have nothing to do with this» honestly if you work there you should take responsibility and help resolve the situation. I was debating coming back here to the girl I LOVED but after tonight not only did I get treated like crap but they lost a return customer.

I recently moved here and was in dyer need of a haircut. I have had the same hair stylist for 7+ years now so I was very intimidated to try a new salon. I have natural hair no dying etc., but needed my dead ends gone. I also have pretty long hair and I like it to stay that way. I read crazy reviews but decided to try this place. My experience was awesome! I told Tabitha exactly what I wanted she gave her professional advice and it worked great. My hair feels healthier and looks wonderful. Everyone was very nice and welcoming as well. Not to mention prices are more then fair! I am happy!

I will return CONSTANTLY because of Lindsey. Her amazing service and complete attention is extremely helpful since I used to be very cautious about my hair! Ever since she’s been doing my hair for about a year my confidence and happiness with styling and color has shot through the roof! I’ve gotten compliments left and right about how natural it looks but how well my high lights are placed, and when we went darker it was so evenly trimmed with a perfect color match to what I wanted. I’ve had people destroy my hair more than one time with 20 years of experience and yet Lindsey just has an eye for hair. She’s helped me with products to grow it out as well! Also, having brutally thin hair it’s difficult when applying heat, but she was very gentle and for ever since seeing her my hair has has less breakage less frizz and has been thicker and longer anddd healthier than ever. THANK YOU! See you lovely ladies soon

I would recommend Lindsey to anyone! She does such a phenomenal job and makes sure you love everything about your hair before you step out of the chair. She is great with color– I’ve gone from dark to light– and works well with my fine hair.

Little bit of a late review, but to be fair I just had a baby in November! So I came in at the end of September for the first time, and I loved it! My hair was cut by Elizabeth and let me say I’ve always been SUPER picky about trying new places but after getting out of the Navy and living on Camp Pendleton with my husband (marine), it was relatively close by and I was curious. I took a picture from the Internet and I showed it to her and she did her best to match it, being the only reason she couldn’t was because my hair was very dead on the ends after a bad bleaching job I ended up having to cover up. She was very friendly and we had a decent conversation while she worked her magic! I would definitely recommend them to my friends! Keep up the good work, ladies!

Love love love this salon ! Tabetha is the only one I let touch my hair and I have amazing results every single time. All of the girls who work there are super friendly and very accommodating to your schedule!

UPDATED REVIEW: 6 months ago the manager Lindsey gave me the worst haircut of my life, and I was mortified. the GM Alicia was really great and refunded me and offered an additional haircut free of charge in the future. Fast forward 6 months, I was finally able to trim my hair and Kristi did an AWESOME job last night doing so. She talked to me during the whole process, listened to my concerns and gave her advic eon my issues. My hair has finally evened out and car grow nicely now. It’s been a long road, but how Alicia and Kristi helped me, it really made up for the awful haircut. I will be returning to Kristi in the future, she was really personable as well. I highly recommend her if you would like someone to really take their time on your hair. Kristi took some pictures, so hopefully she can post some updated ones.

I had a wonderful experience! I was provided with excellent customer service and my stylist did exactly what I wanted. I am very happy with my new hair cut and partial highlights =) I highly recommend Onyx!

So. I had a color oops last night. I reached out to tons of salons for color correction and felt most comfortable coming into Onyx. I typically trust no one with my hair, my hair is my life! If I let someone touch my hair it’s a BIG deal. Not only did Onyx get me in the same day, but they MADE SURE my hair would be fixed before they closed.
Tabetha is just the sweetest, she was going to color my hair, but I couldn’t make it before the end of her shift. She stayed after her shift and waited for my arrival, set me up with Kristen & Kristen did a beautiful job. Not only did she correct my color but she gave me absolutely everything I wanted in my hair. I couldn’t be more happy with the outcome! Kristen has serious talent. Not only was my service spectacular but the ladies in here are just the sweetest. We had nothing but wonderful conversations and laughs. I highly recommend Onyx to anyone in need of amazing color. I’m not sure what their other expertise is but as far as color goes, you will not be disappointed, I can promise you that!
They saved my precious hair, my confidence, and my Internet personality! Can’t wait to rave about them on my channel.
Thank you ladies SO much if you are reading this!

My stylist certainly did the job. I asked for a one-​length blunt hair cut, maybe only ¼″ off my total length.
This is probably not the most helpful review seeing how I get a very simple haircut, but there is something to be said for someone who can cut hair straight across EVENLY! You wouldn’t believe how hard that is to find.

So happy to have found Tabetha! She gave me a beautiful V-​cut and had no problem with my need to add some color to my hair! She touched up my roots and added a vibrant a vibrant blue to the underside of my hair. Totally gorgeous! It’s great to have a stylist that loves color and is willing to experiment with you.

Went in and received an ombré color. Tabetha worked with me primarily, and she was nothing short of amazing! My color came out amazing, and all of the staff was incredible! I’m definitely coming back and recommending to my friends!