Roto-Rooter Plumbing & Drain Services

The low rating is for management and not the technician on the street, who repaired my leaking toilet in record time. The issue is that RR advertises emergency service, which is just not true. It took two DAYS to get said plumber to my house after I called and informed them TWICE that this was a serious problem. One destroyed kitchen ceiling (and possibly stove) and flooded basement later, the issue is resolved, but with damage that could have been avoided with appropriate manpower. The CS rep also said they would repair water damage they caused for free, which looks like it will not happen either.

Came our really fast and did a good job… kind of pricey but job got done.

9:15 PM Took showers
9:45 PM Notice leak in basement, shower drain collar snapped
(All night tossed and turned thinking about the leak)
7:15 AM Called Roto and spoke to the the CSR who took my info (name, address, phone and email) indicated they could be there at 9:00 AM WOW!
7:16 AM Received a confirmation email indicating date/​time of appointment and managers info.
8:45 AM Roto arrived, service tech was very friendly and professional, checked out the issue, made some recommendations, gave us options and went to get the parts.
9:20 AM Service tech returned with parts and got right to it and started making the repair.
9:50 AM Finished repair, check for leaks and filled out the service order $ 301.00
9:52 AM Roto guys was on his way to another job
9:53 AM PRICELESS!

I received a follow up call based on my review below. Was basically told «Oh well. We are a flat rate company, so your job was $ 400 for 40 minutes of labor». I will NEVER use roto rooter again. No matter the consequences.
I was in a bind to have a new sump pump installed, as my old one went bad. Roto rooter was quick to respond, and schedule. Work performed was good, however VERY expensive. Approximately 45 minutes of work, bill was $ 400. As I was in a bind, I agreed. Again, good all around performance, just very expensive.

Finding myself with a clogged kitchen drain was not my idea of a fun Sunday afternoon. After several false starts calling various other plumbers in the area who were recommended to me by friends and family members, I ultimately called Roto-​Rooter. I explained the problem to the operator, and he told me that a technician was in my area, and would be to my house within an hour. Rob arrived about 20 minutes later.
Rob was very helpful and knowledgeable. He explained a couple different possible issues, and then got to work. He fixed my clogged sink within about 30 minutes, did not leave any mess, and gave me some tips for preventing this issue in the future.
While it is great that Roto-​Rooter does not charge extra for night time, holiday or weekend service calls, I did find them over priced. They do have coupons on their website, so be sure to check, but even with $ 40, I paid over $ 300 for what seemed to be a fairly simple and routine job. Because of the cost, Roto-​Rooter probably won’t be my first choice for future plumbing needs, but I would not exclude them if I have an emergency.