Supercuts

I found my hair stylist here. I went here a while ago, and I got my hair nicely done. People were friendly, and price was the lowest range. So, I was pretty satisfied. But based on my observation and experience in Supercuts, the kills of the stylists certain vary. So, it may take a while to find your favorite stylist, but once you find one, you can save lots of money with nice hairstyles. So, my advice is be patient, and try different stylists until you find one. However, they move around the region, so you may have to go to different locations following your favorite stylists.

Pointless check in system.
I make a check-​in at 9:50, tells me to get there by 10:15.
I get there at 10:10, am told it’ll be another 40min. There’s two stylists, two people in their chairs, and 2 more people waiting in front of me.
How is it possible that 4 people were check-​in before me? I asked, to verify, that they checked in before I did at 9:40. I am then told they can’t verify, and that people who get to the store before me have priority.
Seriously, what’s the point of an online check in system if you’re not checked in until you come to the store?
Huge waste of my time. Don’t waste yours.
Note: Of course their complaint form on their website doesn’t work either…

I have always had trouble finding the right stylist for my hair to be cut or colored and have gone to highly viewed salons but they never delivered the great hair I was hoping for. I decided to go to supercuts where I met Jess and I cannot believe how she cut my hair. She got everything on the spot. My bangs weren’t too short or long and did my hair choppy how I always wanted it. I kept going back to her and recommended my boyfriend to try her out (he is very picky with his hair) and he had always had long hair and wanted to try shorter. She went in steps and slowly showed how much she would take off which made him feel at ease. Now he loves his hair and will always go to her. She recently went to the central square supercuts and I saw her today and did an amazing job re dying my hair from a faded orange (friends from my beauty school did) to a wonderful milk chocolate :). The central square supercuts has very friendly people in there and I would recent Jess to anyone, kids, women, men of all ages. She’s wonderful.

Worse than waiting for doctors !! I had an appointment for 2:00 pm, showed up 5 min before the appointment and patiently waited for 40 minutes but the person I had appointment didn’t even care to come and talk or say anything. It is pointless to tip good at supercuts (which I did last time), I think they always run with assumption that they won’t get any tip. So if you are desperate to get haircut, you need to have good free time. Also, make sure you don’t make appointment because it has no value. Please if you guys (supercuts) care to read this review, value everyone’s times! Everyone reading, rather pay money to local barber shops. Also, it is funny but the «OPEN» thing is always on even when they are closed: D
Over-​all, not happy

If you’re an African American male do not go here. The stylists do not know how to do anything other than buzz cuts.

I dropped in on a Sunday afternoon and didn’t have an appointment. After 5 minutes I was getting my hair cut. The hairdresser was professional and asked me the usual questions about how much time I spend on my hair every day etc, but didn’t ask too many personal questions, which I appreciate. He cut my hair to go with my lifestyle and it turned out better than I expected. The fact that he was fast and that the haircut was only 16.95 makes me want to go there again.

The stylist was nice. A little overpriced for the trim that I wanted. Scheduled and appointment at 6 pm. I showed up 10 minutes early and waited half an hour.

Never ever go there. This is the worst possible place to have your haircut. I have been to many supercuts and I was totally shocked by the experience I had at the cambridge supercuts. The crew were mostly rude. The guy who cut my hair was rude, uninterested, and hostile. I came back with uneven sideburns, scars on my neck, incomplete finishing on my hairlines, and hair so short that they were standing at their ends. I came back shocked and upset. I called up the store and told them what had happened. They said that I could come back and get the job finished as may be required, after the guys shift is over. I went back in the evening. There were people in the queue and the person who received me, turned out to be a manager, was in a major rush. Going back was probably even worse idea. She just cut off the last shreds of my hair. In good amount of light you could see my scalp. The front had uneven cuts with a mix of long and short hair. You may be asking why I didn’t stop them. Well I wear specs and can’t see most of what’s going on when I take them off. I had been requesting ‘please don’t make it too short’. But these Devils were so fast that with one swipe of their machines they would just disfigure your hair beyond recognition. I happened to have a conversation with the manager after my second round of harassment about the first round. She said that the employee should get benefit of doubt as he is not there and can’t be fired for this. I said that getting him fired was never my ask, but Putting a formal complaint was. The store can do whatever they want after that. More importantly how can there be any doubt given that she herself corrected (apparently) those that were not right in the first place. So, definitely he did a bad job if I keep aside his aspect of being rude and hostile. I had to talk long and hard to convince her that she should register a complain at least because it’s not good for the store or brand. I said that I will drop a written complaint today. But I won’t. Because I looked myself in the mirror. I was no Tom cruise. But I was no gollum either.

If they cant keep their appointment time they should not make appointments in the first place or at least call to let you know they wont be able to take you on time.
I arrived a few minutes early and waited around 20 minutes from my scheduled appointment time.
There were 3 hairdressers taking their time, talking to the customers, waiting to sing with the national anthem on the radio instead of speeding things up and letting us know that they were delayed and are sorry for the wait, and yes I expect them to offer some form of compensation for my lost time.
When it was finally time for my haircut I just got up and told them in front of all of the other customers that I am never coming back there again.
This is up there as one of the worst customer experiences i have ever had.

I have had a lot of bad haircuts in my life but never with as much consistency as here at Supercuts. I am not a difficult customer as I like my hair short and neat (no hair style demands otherwise I would have gone to the expensive salons) and they still mess it up every time. I have generously tipped them every time– once even after I was pushed out of the chair in record 5 minutes by a yawning «barber».
I gave them a fair chance but finally decided to never come back to this place.

Not bad at all! Lots of waiting on the weekend, though.

Wouldn’t recommend this location to my worst enemy. Went in yesterday to get my sons hair cut for his Easter pictures this Saturday. He’s almost two so of course he moves around, but in the previous two salons I’ve taken him to I’ve never been told they can’t cut my sons hair because he’s moving around. You would think a family friendly salon, they would work around a child moving around just like every other place I’ve brought him to. Not to mention the girl that was about to cut his hair didn’t even greet me until I said hi first, and then was huffing and puffing because he was moving around until I said never mind and decided to leave. As I was leaving I asked do they tell everyone they can’t cut their kids hair if they’re moving around. She said yes. And I replied with that’s unusual because every other place I’ve brought him to they’ve worked around him moving around to which she replied OK. Clearly miserable, find a new occupation if you don’t like your job. I then took him to a place called Simply Erinn’s one block from my house and they did it with NO problem, not even a huff or puff. Thanks for nothing super cuts, and the miserable people that work there in which not one of them had a smile on their face! ;)

Not sure why this place gets such bad reviews. I think there should be a limit to how many complaints you can make when you are paying under $ 20 for a haircut. Honestly I think I get exactly the same cut and service as when I go to two other Central Sq salons that charge $ 45 (women’s cut)
Here are some ways to cut out the hassles that can happen when you (and every guy in the neighborhood) heads to this place for a cheap cut:
–Don’t go on a weekend if you can avoid it. I would think this is obvious.
–Try to avoid going right before a holiday, otherwise the place will be packed with moms and kids trying to get a last minute cut to avoid looking like a slob in front on grandma
–Make an appointment. You can only do this day of. Don’t expect them to be exactly on time, they may try to squeeze a last minute walk in ahead of you. You would too if you were paid per cut.
–Go elsewhere for that experimental haircut you saw in a magazine.

Went there to cut the split ends.
Too bad, I just realized my hair was not even in length when I got home. Fixed it by myself.

Very slow, and when I called ahead to make an appointment they didn’t actually put it in. At least it’s pretty cheap.

If you would like to pay $ 16 for a haircut so so woeful that you will require a second haircut the following week, this is the place for you! I went here because it is open late enough for me to go after work (good), and because I knew it would be $ 16 (good). I ended up waiting for something like 30 – 45 minutes (bad, but it was kind of busy). When it was finally my turn, I gave the same haircut directions I’ve given for years at other places.
I specifically requested for more hair to be taken off the top when I was asked by the barber, because my hair was pretty long and I was really looking forward to getting a substantial trim. Apparently «top» specifically excludes «front,» because the hair there still drapes down to my eyes and appears to not have been trimmed at all! (VERY bad). I could not tell this at the time because she sprayed my hair with water, and it made it difficult to tell how long my hair really was. If your hair is getting too long and unmanageable, and you would like for someone to trim some of your hair, while leaving some of your hair in its long and unmanageable state, then this is the place for you!
When I paid, I gave a ten and two fives, but the barber couldn’t be bothered to physically count the money, and insisted that I had not given her enough money until I reached over the counter to show her that there were two fives, not one (bad and pathetic). In truth, she should have only gotten $ 15 since she only cut about 80% of my hair to begin with.
I’d rather cut my own hair than spend $ 20 here again.

Walked in at 7:15 PM and realized there was a line of eight people. This was no ordinary line however, this line was the result of one of the three hair stylists there that night spontaneously deciding that she needed to dye her hair purple, right then and there. This procedure, which we shall coin, «Operation Purple» required the attention of two hairdressers. As a result, the number of hair stylists available to cut hair were reduced from the three that were working, to only one. This was pretty unprofessional in my opinion. The purple procedure took approximately 30 minutes, after which, they were finally able to begin taking customers again. But here I sit, still with seven people in front of me… 45 minutes later.

Not often do I get so upset that I ask for my money back. I came here for a blowout before date night and I saw Chantelle. She did a terrible job. How do you mess up a blowout using round brushes and a blow dryer? By trying to compensate for your lack of skill and uncanny ability to get brushes tangled in hair by using a TON of product. She sprayed so much of some kind of waxy product at the roots of my hair that it looked greasy and felt stiff and disgusting. This is because I had specifically asked for a voluminous blowout but she couldn’t properly do it with the styling tools so she relied in spray to try to do that instead. When I said it was too greasy and if there was any way to fix that she said no. Her nails were long and she scratched my face a few times with them: she also turned me completely away from the mirror so I could not see the tangled mess she was making, and she held the blow dryer so close to my scalp that I squirmed with discomfort and thought I’d get burned from her holding the heat at my roots for so long. I was frustrated and getting late because she took so freaking long, so I just wanted to leave. I had made it abundantly clear I was upset with her work and had to style my hair myself while she watched. Worse, she kept pulling my hair down at the ends until I told her to stop because it wasn’t helping with the volume. She had the nerve to say «and you want it ALL on the card?» at the end when I was paying — like she really expected a tip after I clearly said I was unhappy with the service!
The first thing I did when I got home was wash my hair and try to get that disgusting product out. It wouldn’t come out. I tried washing with shampoo, conditioner and soap, to no avail, partly because the stuff was so sticky and waxy and partly because it was never intended to be used in such a quantity. I ended up having to go to another salon to have my hair thoroughly washed a couple times before the product came out; I should mention how appalled the other salon was at the mess that was made with the supercuts product.
Upset that I had spent $ 45 on a crap blowout from supercuts, and I could have spent $ 30 for a great blowout on Newbury street, I called supercuts corporate. After some phone tag, I was promised a refund check. I am waiting on the check, but I learned my lesson: never again will I go to supercuts.

This place certainly delivered. I have thick coarse black hair and Chantelle gave me an amazing haircut for under $ 20. Having rocked a very natural afro for the last few years which has some pretty impressive dreads in the back, she knew exactly what needed to be done. Three hours later (of which 2 hours and 45 minutes were spent just combing the nappy thing out) she managed to prove that I can get Newbury style for Central Square prices. Also, she could not have been nicer, she never once showed any discontent having to spend a few hours in the jungle I called my hair.
Caution though – I can only speak to my personal situation, so if you have an afro that needs a lot of work then go see Chantelle. If you look like Dean Kane, then I’ve got nothing for you (though I might suggest Brady at James Joseph).

You walk in and get whomever is available. Hairstylists come and go and every time I’ve been here I’ve had a different person and a different experience. The good thing is, out of the five or so times I’ve been in for a trim — I’ve had the pleasure of getting a really lovely head massage with their shampoos and tea tree products followed by a good haircut.
I must note: I don’t go here for styling — the reason being — the likelihood of being able to come back to the same stylist is so low.
BUT I have been growing my hair out and I have found the stylists to be good at listening and following my instruction even when I wasn’t sure what they should be doing.
For someone with long-​ish hair… this is a huge savings on the price of a haircut compared to your average salon and translates to a nice fat tip to the stylist as a result!