Sprint Store

This is my first ever Unilocal review, but I had to. I have to echo what everyone else is said, this is BY FAR the best cell-​phone store I have ever been to.
I came in with a dying battery expecting to pay $$$ to get a new one. Instead they tested it, saw that it was bad and handed me a new one without delay. Sprint might not have the best network, but with service like this, I am loyal.

I went to the store to get my new phone activated. The representatives said everything would be synced to my new phone.
When my contacts were not synced to my new phone the sprint representatives said «oh well you have to go to apple to get it fixed» also, my visual voicemail wasn’t set up and they said they couldn’t help either and there is nothing they can do.
I asked if they could call tech support and they said there wasn’t one and I should leave to go to apple. When in fact there was a tech support number, which I googled and called myself in front of them.
Then explained the problem to tech support.
20 min later on the phone with tech support (I was still in the store) I fixed it myself. It was sprints network that had to be reset.
My voicemails were never fixed but it was still on my old phone.
So I asked for my old phone back.
When the sprint reps gave my old phone back, they said «oh. It won’t turn on» «we don’t know why» and just left it at that! How the hell do I hand them a phone that works then they just hand it back to me broken and then be okay with that???
So now I can’t even access important voicemails that were saved on my old phone.
Did I mention that there was no one when I came in and 2 people that walked in while this was happening. On top of everything I tried buying a glass protector for my phone and they didn’t even acknowledged that. Thanks for nothing Sprint.

I recently moved to the Boston area and I had to get a new phone. I absolutely dread dealing with buying phones (like cars) because of the usually constant haggling, but I had such a great experience. I came in on a Saturday afternoon and after waiting just a few minutes, I was introduced to Sabrina. She quickly got the phone I wanted, went over what I would pay, showed me phone cases (AND NOT JUST THE $ 60 ONES) and made the whole experience very pleasant and straight forward.
The whole exchange lasted about 15 – 20 minutes and was super pleasant.
Thanks, Sabrina!!!

So I have to say, I had the best experience possible with Sprint at this location. It was easy to find, easy to get to and clean. The only issue was that there were not enough Sales Reps available and the wait was a little long. Fortunately there is seating and lots of stuff to keep you interested while you wait. But the wait is the reason for four stars and not five.
On a separate note, I would like to give five stars for the Store Manager and for the Sales Rep that assisted me. Sabrina Donald, Retail Consultant, was super fast, efficient and pleasant. She found me every possible discount and deal to be had and she knew the packages inside and out. If I could send anyone to Sprint, I would say go to this location and ask for her!
I left Sprint almost a decade ago but it was never for lack of Customer Service. I am glad to be back with them.

It kind of bums me out to write this review, because I’ve gone here in the past and found everyone really helpful and pleasant. However, I went to upgrade my phone today, and the woman – Sabrina – who worked with me was awful. I know that the new iPhone release meant the store was busier than usual, but she literally failed to answer every single question I asked (which slowed everyone down, because she constantly had to interrupt other employees so that they could answer my questions for me), and was also totally uninformative. Example: She described the difference between two insurance plans as «One has more stuff.» When I asked her what, exactly, the more stuff was, she kind of snapped and said «[the more expensive plan] is just better. Ok?» She also sold me the wrong phone. I have no idea why she didn’t bother to check *which phone* she was selling before she scanned it, and it took almost half an hour for her to figure out how to exchange it.
She called me the wrong name, too, despite having been staring at my name and account information for almost an hour.
LT;DR: It’s a pretty good Sprint store generally, but at least this employee is totally incompetent, and you don’t want to get stuck with her.

My daughter’s phone was eligible for an upgrade for $ 99.99. Instead the sales rep sold me an installment plan that forces me to pay over $ 500 for a phone that should have cost $ 99.99. Deceptive, unscrupulous business that took advantage of a longtime sprint customer. Let this serve as a warning to anyone who goes to this store: read the fine print and be careful what you buy. These people are ruthless, conniving and not to be trusted.

Waited at this store for more than twenty minutes with no acknowledgment of my presence. There was someone on staff behind a desk who did not address me in any way. When I finally approached her directly to ask for help, she said she couldn’t help me and said I just needed to wait. And wait and wait. After half an hour, I walked out. Ridiculous.

Sprint as a company is heavy at best, but the staff at this store are extremely helpful and amenable. Especially efficient is store manager Christian.

I went here last night after being completely fed up with my previous carrier. I was greeted right away when I got there and the employees actually were nice! The store was clean and spacious. It was night and day from the «other» company. I met a nice young man named Anthony, who showed me the phone I wanted and matched me up with a plan. I had originally gone there just to check out what was available, but I ended up with a brand new iPhone and a new cell phone contract just because their customer service was so great.
Anthony and another member of the team actually stayed an hour past closing time to help me transfer my number to Sprint. Then dealt with the ridiculously bad customer service at the other company so that I could keep my number. They actually cared and wanted me as a customer! He even found me a discount due to my credit rating and where I worked.
I would definitely go here again. Five stars!

Helpful, Smart, and friendly.
That pretty much sums it up. But seriously, I wish I could remember the girl’s name who helped me. But she suggested the LG wireless headset. And it’s great. Way better than typical blue tooth, I can swap back and forth between stereo music and phone. Pretty slick, and it rests naturally on my shoulders. I wore it all day in NYC to meetings and didn’t even notice it. Totally rules.
And she was very smart, and helped me out. Great employee. Good kid.

The awesome folks at this brand new Sprint store are the only reason that I’m still a Sprint customer.
This is a positive review, and so I don’t want to dwell on the negatives, but this is the unfortunate background that led me to venture the store: Sprint on-​line store’s shipment of my new phone to an old address, the ineptness of phone representatives and the company’s absolute refusal to do anything to help a girl (and a sprint customer of 12 years) out during the craziness of the holidays after their own screw up. But, let’s get to the good part:
I walk in on a Saturday morning to a spacious, clean, empty but welcoming store and encounter 4 tech specialists behind the counter who all greeted me and asked how they could help me out. After asking how long they’ve been open (7 days), I pull up a stool and tell my sad tale of how I killed my phone through a combination of alcohol poisoning and drowning (spilled wine), and how the replacement phone I ordered on-​line was delivered yesterday to the wrong address, and I’m leaving in the morning for Pittsburgh.
No I haven’t called customer service, because I don’t have a phone with which to do so. So Scott, the assistant store manager, and I get on the line and experience all of the frustrations detailed above. However, simultaneously a tech specialist, Colleen, is tracking down the number to the Somerville post office and calling into them to see if we can find out if my package was delivered or if there’s a chance it was forwarded. We get confirmation from USPS that the driver left the package at the address Sprint shipped it to (my previous address), yesterday. No signature was required for delivery. Okay. Now David, another tech specialist, and Colleen are working together to try to salvage my old phone. The pull out my contacts and David prints out a hard copy, just in case. Colleen takes my phone apart and cleans the insides, reassembles the sad old thing and success. Suddenly a phone was not controllable is back to being fulling operational. She sends a test text, success. Makes a test call, success. At this point I am near tears with the so-​called customer care specialists on the phone and was on the verge of canceling my account.
Instead I canceled my on-​line order. I’ll come back to this store when I get back from my holiday travels and let these awesome people get the credit for upgrading my account. They’ve certainly earned it.