Sleepy’s

Akin was very helpful. He was professional and courteous, and gave my wife and me the time to explore what we looked for. In addition, he was knowledgeable and was able to confidently explain the different features and benefits of each product.
Overall, a pleasant and hassle-​free experience. We’ve not regretted our purchase.
Special mention to John, the manager, thank you.

We just purchased a mattress from Sleepy’s. They have a tremendously wide selection and we had a terrific salesperson, Akin, who was very helpful. We bought a Stearns and Foster, a topline mattress and are very happy with it. Definitely recommend this store and Akin, our salesperson.

Just bought a mattress from this store. Note that there are two stores near each other. This is the one near the Chipotle Mexican Grill and Sav-​Mor Spirits.
The salesperson (Sharon) spent a lot of time with us letting us test the various mattresses and carefully explained the differences.
We got very quick delivery (bought it on a Monday night and was delivered on Thursday). We also decided that the box foundations were too tall. We called on a Saturday and on Sunday morning they came with the shorter replacements.
Can’t imagine that we could have gotten better service. THANKS!

I recently relocated to Cambridge from the Indianapolis area on relatively short notice and chose to use this Sleepy’s location for purchase of a new mattress. After a month or so, I decided to switch mattresses and was very happy with my experience in purchasing the original mattress and then adjusting to a different one after circumstances changed. Sharon did a great job of explaining the different styles, prices, and options to me for my original mattress purchase and was readily available after my arrival to ensure a timely delivery. When I decided to do an exchange, Akin provided excellent service and helped coordinate the exchange to minimize the cost to me, both financially and with respect to time/​inconvenience. Akin made sure that everything was properly coordinated and kept me up to date with respect to delivery. I was very happy with Sharon and Akin and would recommend both to anyone looking for a new mattress. Keep up the good work!

I bought a mattress at another Sleepy’s location and could tell it was defective after sleeping on it for a few days. I walked into this Sleepy’s and told them about my problem. Akin believed me about my issue and right away was willing to replace the mattress at no cost to me. He was even able to get me the firm version (I had originally received a plush version) and was able to schedule very prompt delivery. This is much more than I expected from Sleepy’s and I am extremely pleased with Akin’s service.

we had terrific service at the Sleepy’s at the Fresh Pond rotary. The salesperson Akin was great at helping us find the best mattress for us. He followed up with a change we made and checked on delivery the day of. Delivery team was excellent too!

I had a great experience at the Sleepy’s at Alewife, and I just joined Unilocal so that I could review it. Steve helped me out with a difficult and unusual situation and went above and beyond any expectations I had. He is one of the most gregarious and customer-​service-​oriented people I’ve ever worked with. I had ordered a mattress (at a different Sleepy’s store) and it was a dud — apparently the foam wasn’t treated correctly (this was the fault of the manufacturer, not Sleepy’s) — and my bed had a very strong odor for over a month. Customer service over the phone wasn’t so helpful, but Steve did everything possible on the spot to fix the situation. He must have made about 25 phone calls to be sure that I could get a much more expensive, really comfortable natural-​fiber mattress for just the cost of the delivery. He clearly cares about what he does — it was important to him that I left totally satisfied, he said he would not continue to sell that brand of mattress until he researched and found out what went wrong with it. I couldn’t have asked for better customer service or a better result.

Great sales demo — but you pay 2−3x the price of elsewhere for it, and that is after you talk them down.
In short, you can readily get them to knock off 40% on your first visit, but they will go as low as 60−70% off if you are friendly enough and make them want to. But keep in mind that much of this is their commission they are giving away to close the deal.
Anyway, we got a great sales demo, which made it impossible for us to even consider a bed that wasn’t mutliple thousands. But the sticker shock sent us home reeling, even after they took the $ 1999 bed down to a price of $ 1100. Went to another place (in Watertown) and was tickled pink to see that the asking price of the same bed was $ 1100. With a few minutes of chatting to the owner of that place the price fell substantially further.
I suppose we could have brought the quote back to Sleepy’s to take them up on their «we’ll beat anyone else’s price by 20%» on the quote I was given elsewhere, but I’m much happier knowing that we supported the guy who was a bit more honest to our face. That, and it is a bit spooky how Sleepy’s has almost run everyone out of town! Their unabashed pricing prices hints of monopoly…

I went into the store to buy a pillow since I have cervical arthritis. The initial salesman sold me a tempurpedic neck pillow. It was hard as a rock and I was miserable. I went back into the store and met Mark and Dave. Dave was super nice and explained to me the I needed something softer, yet something that gave support. He made is so I got 50% off a new pillow that felt better. Then, a month or so later, I am unhappy again. The pillow is too flat after I lay on it. Mark and Dave were there again, and without question, they encouraged me to try other pillows. Dave showed me what he recommended and this pillow felt good. Mark gave me full credit for the pillow I bought and went out of his way to get the pillow for me. They explained that they wanted me to feel good about my purchase and the company was trying hard to provide great customer service. They both seemed to care about me becoming a satisfied customer with this business. I am seriously considering them for my next mattress purchase. Thanks guys!

Our salesperson, Mark, was very helpful and pleasant to work with. I am now just waiting for my mattress to be delivered this evening– but in the meantime Mark gets Sleepy’s a solid 4 stars based solely on his knowledge, friendliness, not pushiness, etc. looking forward to delivery!

I needed a twin-​sized mattress topper before school started. Sleepy’s didn’t have any in the Boston/​Cambridge area. The employees were incredibly nice and apologetic about the whole thing, but I still ended up having to purchase one of those cheap eggcrate things from target because I was on such a tight timeframe for school. Maybe next time Sleepy’s.

After a couple of weeks of my husband and I trying to find the perfect mattress for our new bedroom set we came in here as a last resort before just buying at Sears. Phil was awesome. He was patient, kind, didn’t rush us and seemed to be very honest with us versus some other sales people we’ve had in other stores. Phil gave us a great deal and we left happy. Thanks so much Phil!

Walk in, am not even acknowledged. Test several mattresses, wait to be acknowledged. Walk out. I’m heading to Watertown Mattress to spend my $ 2,500. Thanks for the tip.

We walk in and the salesman stands at his desk, pulls on his suit jacket and strides forward to introduce himself and shake my hand. My alarm bells start ringing.
We try the cheapest mattress which isn’t remotely comfortable. The next one is fine, but nearly twice as much. The alarm bells ring louder: It’s obvious the crappy one is supposed to convince me that a decent mattress costs at least $ 700… which is way more than I’d planned.
So the salesman asks how much I want to pay. I get it now… The prices are artificially inflated and I’m supposed to haggle like he’s a used car salesman. So I do. And then it’s the old «you’ll have to talk to my manager» routine.
We walk out and buy a mattress at nearby Watertown Mattress. (Check their Unilocal reviews.) The other people we saw at Sleepy’s did the same. I suggest you do too.

We bought a matress here last year. Sleepy’s is like going to a used car lot to buy a matress. They have what you want but the price changes depending on who you talk to. I accept that but my complaint is the add ons at the end.
We were told our matress needed a firm platform bed or a sturdy board to maintain the warranty. They sold a 100 $ board so we bought it. Everything was delivered and set up but the board kept making noise all night. I finally took off the mattress and looked at the 100 $ board and it was just «CARDBOARD» with a few stripps of ¼ inch wood for slatts. We thew the board away and the mattress has been great. I will never buy from there again.
The next mattress we bought was at COSTCO.

I visited several stores in the area and this Sleepy’s had the friendliest and most helpful staff. The free «diagnostic» mattress test calculated which firmness was best for my body type, and Michael, the manager, took it from there. He spent nearly 2 hours showing my my different options along the lines of prices, quality, and comfort, focusing on the beds that were on sale — I didn’t even have to ask.
When I finally made my choice, he was more than happy to negotiate with me to find a price and financing option that I was satisfied with. Customer loyalty program is great too — since my mother purchased a mattress at a Sleepy’s several years ago I was able to get an additional discount on top of the one I already received! Make sure you check if someone in your family has purchased at a Sleepy’s before.
Bottom line, I found that they are reasonable and friendly. Tell them what you want, what you need, and what you can afford, and they will work with you. They want you to be happy with your purchase so that you will return and refer friends.

One VERY smart lady told me that Sleepy’s employees are like the used-​car salesmen of Mattresses. For this reason, we went back to get a decent deal on a new mattress since our old one sucked. We were lucky enough to have another salesman this time, Peter. Was Peter more believable than Phil? Not really. He was still your typical salesman, but this time we went into the whole situation with a whole new mentality– BARGAIN THEM DOWN!
After 2 separate trips back to the store, we got Peter to lower a $ 1400 mattress down to $ 900 and throw in a buy one get one free latex pillow from HEAVEN (with a sale value of $ 80 each :/​), and a mattress cover for free (with a retail value of $ 100). Peter ended up bargaining down as much as he could (or as much as we could push!) and we bought the mattress of our dreams! We got some credit for the mattress we returned and also had the «exchange fee» waved.
Take home message: Don’t settle for the face value of the mattress, BARGAIN! Become friends with a salesperson, be persistent, and get your mattress for at least 25% less (or more) than the original price!