Professional Geeks

Incredible service! He really knows his stuff! Fast, friendly and not out to upcharge you with unnecessary repairs (cough Apple Store!) My 2012 macbook pro had been running SUPER slowly. Instead of buying a new laptop, I opted to upgrade it with more memory and an SSD hard drive. I brought my laptop in and the upgrade was complete in less than 24 hours at a VERY reasonable price. Super friendly and explained the pros and cons of each repair to me as well. Could not recommend enough!

Incredible service! I was visiting from out of town and my laptop crashed the day I needed to give a presentation. They were able to meet me at their office within an hour and recover the files I needed. They also told me what my options were for fixing the problem without pushing any of their services. I can’t thank them enough for their great work!

I went into professional geeks with a 2 year old laptop whose motherboard was fried. The man there is very nice and honest about fees and estimated life of the laptop. I replaced the motherboard for a reasonable price and got it back fairly quickly.
Unfortunately, my computer crapped out on me again within the month. I brought it back to fix, since the new motherboard was still under warranty, but it wouldn’t malfunction under the watchful eye of the repairman (just my luck). I left it there for a few days, and on the last day that I called, the repairman found it to malfunction and immediately put in an order for a new motherboard, free of charge. Throughout the whole process he was very accommodating and kind.
Overall, great service (he even cleaned out my fan — really really gross and dusty, and wiped down my screen and keyboard — which he does for all customers free of charge, just as a nice service), but I take off a star because I can’t overlook that I was initially given a malfunctioning motherboard. Maybe more visits in the future with consistently great service will change it to 5 stars!

Blue screen of death and worse — black screen with high pitched screaming, not from me but from the machine. Grant fixed everything, upgraded the performance on video and audio, tweaked my drives and provided a tutorial. It seems that the HP corporation sold me a lot of extra components that actually drag down the performance.
I’ve brought my laptops and desktop to him for repair and upgrading over the past two years. Grant knows what he’s doing, works fast, takes pleasure in the work and also will explain anything you want. He’s a great person to have on my side. When it’s time to buy a new computer I’ll have him build it – it will be cheaper, custom to my specs, trimmed and tweaked and better than anything on the corporate market.

as someone who reads the ‘idiot’ series for it anything computer related, i recently called professional geeks because i thought my laptop required more space (hard drive) given the messages appearing on my desktop. i provided all the info asked regarding my laptop and more. grant was pushing for the more expense part and i was told labor was $ 150. i thanked him and said i would think about it since it meant $ 380 total (part + labor).
then i called the next multi-​star shop on Unilocal list, AngelTronics. Daniel asked me the same questions and told me i didn’t need to buy any additional hard drive, and if i did while the quote for the part was the same, installation would be $ 35! he also offered if i came by with my laptop and external drive, he would show me how i could save space so that i didn’t need to purchase the additional part.
by the way, microcenter charges for a hard drive Upgrade/​Install $ 39.99 to $ 49.99. both quotes are far below the $ 150 quoted by Grant.
i rest my case.

Grant was polite and prompt when I called and visited earlier today. I was helping a friend with a broken Gateway laptop screen. Although we probably won’t proceed with the repair (probably not worth the cost), his price was reasonable in light of the circumstances, and the $ 60 I spent to diagnose it seemed fair (and he said he’d credit the $ 60 towards the purchase of a new/​refurbished computer from him if we left the old one behind). That seemed fair to me.

This guy is legit. He’s very smart and committed to fixing your computer, preserving your data and getting you back up and running. His prices are reasonable and he doesn’t nickel and dime. Highly recommended. I don’t have that much experience with others fixing my computer, but this is by far the best computer repair customer experience I’ve ever had.

I got a pretty nasty virus on my computer recently that I couldn’t fix myself, and after searching around for a place to take it I settled on Professional Geek. To be honest I really only picked them because of their proximity to my work, and I’m really happy that I stumbled on them.
I called ahead and described the problem, and the dude that picked up the phone immediately recognized the symptoms and said he’d be able to fix it. When i brought it in I showed him the problem and he told me what he was going to try to do, and gave me the prices for each option. He gave me a day and time when it would be ready and told me he’d call me if it was ready earlier.
On the morning of the day he said it would be ready I indeed got a voicemail from him saying that it was all set, fixed and ready to be picked up. When I went in to get it he told me what he did, and then showed me a couple of extra things he threw in. He had put a better-​than-​the-​average-​retail Virus Protection program on my computer and set it up for a 30 day free trial, and he also cleaned my screen, which was pretty gross when I brought it in. He charged me exactly what he quoted me, and not a penny more.
At all times during both parts of the transaction he was friendly and very helpful. I wish I got his name so I could give him a shout-​out, but alas I did not.

Pleasant and courteous. Quick service, reasonable diagnostic fee, fixed a computer fried by a power surge without issue. Definitely who I’ll be going to in the future for my next computer crisis.

Mysteriously broke one of the hinges on my 4 year old IBM Thinkpad T43. Called a few places and got quotes around $ 175 – 200 to repair it (meaning order a new hinge and replace it). Turnaround was estimated
to be between 3 – 10 days.
Then called Professional Geeks. They told me they had spare IBM Thinkpad hinges in stock. Cost? $ 100. Turnaround? One hour. So I biked down, dropped it off, grabbed some lunch, and it was ready within 45 minutes.
Excellent service and very friendly. I’ll be coming back if I need any more laptop help.

About several months ago, my Dell’s power cord broke, and thus cannot power my laptop on. I brought it to Grant to fix, which took about 3 days for him to do. When we picked up the laptop, all was entirely well…
… until the next day, I shut down and restarted my computer (which I rarely do). All the sudden, the screen was blank and nothing I do could get it to respond. I immediately called Grant, and guess what was his first response.
He started actually yelling that it isn’t his fault and that we are the one that screwed it up, and broke it ourselves. After I propose he take a look, he grudgingly accept. When I went in to store, took a look at the laptop, and claimed that it was a software problem, thus not his problem. I decided that I’d see if I can fix it myself somehow.
I called again 4 days later to ask for suggestion, which he immediately responded defensively, actually fighting with me saying that I’m the one who screwed it up and etc.
I got it fixed now. And I don’t recommend this company. If anything goes wrong while he is in possession of the computer, he’s going to be unprofessional about it, and you’re the one who is going to have to pay the price.
P. S. It wasn’t a software problem. Another computer store reported a HARDWARE problem…

Yay, he saved the day and my data and my computer!
He was quick, professional, fairly priced, and, well, kind. It’s hard thinking you will lose all of your data. This place is good therapy. I higly recommend!

My computer needed a hard drive replacement and a RAM upgrade. I brought my computer to these two guys and they did a fine job with the upgrade. More than 1 year out, it’s still working well. Total bill for parts and service was $ 300.
My one complaint is that they messed up my sound driver in the process, and I had to figure that out afterwards. It just involved downloading an update from Sony, but they could have saved me the hassle.

So as is the case with all HP laptops, I was faced with the dreaded blue screen of death about a week after initially taking my computer in.
Once again, Grant was very very helpful and repaired my laptop in a timely matter. In fact, I went to pick it up much later than I had planned to and he was on the way home for the night but was still very very helpful and answered all my questions instead of rushing me out the door so he could go home.
I have never had a laptop repaired by someone other than the manufacturer so I’m not sure if $ 310 for diagnostic, installing a new hard drive, reinstalling my OS and all my data and data transfer is good or not but I am happy to have my computer back and working very well… so far LOL

I came here on two separate dates. First I was trying to do my own repair on an Ibook and ripped off my power supply (to strong for my own good). They charge me 80 bucks and got within an hour. Second I tried to replace my optical drive, but I snapped off some bracket, again big muscles and delicate motherboards, fixed in an hour this time 60 bucks. I shopped around and everybody wanted at least 50 – 75 bucks just to see it! No thanks these guys are laid back and very capable.

They fixed my laptop’s motherboard. It was a bit expensive but they did it well and promptly. My only complain is that I went there once during business hours and it was closed.