Opentip Store

I ordered a sofa set from
because it offered the lowest price after I did a price research online. Two days later I got an email from them saying «we do not know the exact shipping fee until we get your ship to zip code» and asking me to pay $ 80 more for shipping, which was very ridiculous because I provided my address plus zip code when I placed the order online and their system calculated the shipping charge based on my zip code. If their system made a mistake, it was their fault. Why asking me to pay for their stupidity? So I told them I would not pay more and asked them to honor their price. Their response was they would not honor the price and later they cancelled my order. I have to say this company does not have basic business ethics. A business which does not honor its word is not an honorable business. Furthermore, I think it was fraudulent as they first deceived me with lower price to do business with them and later jacked up the price hoping I would pay since I already spent time on price research. In fact the backup store on my price research list increased the price a couple of days after I placed the order on
. Eventually I bought the sofa set from that store because I did not want to do any business with the dishonest people from
. Therefore, lesson is learnt and shared.

Once upon a time, there was a girl who wanted to build a home gym & she happened along a company called ATAFA. The girl thought ATAFA was fab as they seemed like they had the best prices on a fitness bench that she really needed for her gym.

All of the land was charging to the tune of $ 500 or more for the item but they had the best price & the girl was going to give them her business to reward them for having such great prices! But then… the charge that was supposed to be for $ 387.50 mysteriously turned into $ 507.23 somehow but the girl was not quite sure why. She was driving & on her cell phone at the time when she heard the news so she couldn’t search the land to make sure they were still charging her the great price she had thought. Plus, she had ordered so much stuff already, she did not know what cost what. So in spite of the unjustified price increase, it still seemed to be the cheapest price in all of the land so she reluctantly agreed to pay more. Especially since she really needed this fitness bench in her gym as all of the other equipment was starting to arrive. Starting from scratch all over again with a new company was something this girl did not want to do.
Some weeks passed & even more of the equipment was arriving & still no sign of the bench. One day, the girl was checking her email & she saw a smoke signal email from ATAFA that said they needed to speak to her. So she called them & nobody answered the call. She left a message & waited & waited and waited… The next day she checked her email & it was ATAFA again telling her to call back. So she did. This time, the guy did answer the phone but he did not understand this girl. He was wondering why her shipping address was different from her billing address & the girl tried & tried to explain but no matter what she said, the guy didn’t understand her. He must have been from some foreign land but he was pretending to be from her land. It was all so strange! After a bit of time passed, the man on the phone finally acted as if he understood her even though the girl wasn’t sure he did, but since he said he did, she let it go. He said it would cost more but he would send her beloved bench right away. Yippee!
And soon everything the girl had ordered had arrived as well as been put together by many different Rent-​A-​Men which was no easy task as she had to coordinate schedules with multiple peeps in order to accomplish this. Still no sign of the bench & it was the one thing she really wanted! She was so upset that she wept & she cried all day & night long until finally it started to storm. Once the storm calmed, she listened as hard as she could & she finally got some morse code from the company in the form of an email. ATAFA stated that she should check her credit card for an amount charged by the company. So she checked all of her cards & there was no charge from ATAFA/​OpenTip. She waited longer & kept checking & checking. Still nothing. Finally, she received an email by form of carrier pigeon & the lady said that she really needed the amount charged to her card. Being frustrated with the situation, the nice little girl started to lose her cool. She asked the woman which card was it being charged to? None of her cards were showing the charge & when is this coming? The girl was tired of waiting! The very next day though, there was a charge on her card! She sent it to the lady right away. Hooray! Now surely this girl would see her bench!
But no… The bench never arrived & more time passed until she received an email from the company by form of carrier pigeon again asking if the bench was coming to a residence or a business, because if it was coming to a residence then there would be an additional charge of X amount. THAT WAS IT! The girl finally figured out that she would probably never see the bench & that these people were trying to upcharge the hell out of the item to the tune of it not being the best deal in all of the land like she had thought it was. It was at this time that this girl decided to cut her losses & take her biz elsewhere. But not without a few choice words for the evil mean ATAFA company & promises to share her new storybook about her experience with people all across the land.
The moral of the story is this: Like these people are saying here in their stories, DO NOT DEAL WITH ATAFA! The company is ran by a bunch of clueless idiots & they are nothing but a bunch of bait & switch scammers. Sure their prices are tempting but they are not legit! Unless you like beating your head against a wall, your time being wasted, false promises, checking all of your credit cards repeatedly for test charges that never appear & speaking to people in India that don’t understand you if you decide to venture off the script they are reading from. Unless you enjoy nonsensical games like the ones I mentioned, do not bother! Seriously! Don’t waste your time!

Terrible company. Tried to buy a bed. Ridiculously high shipping costs but still cheaper than other places. I went ahead and paid for the bed. A week later they said the shipping would be an additional $ 90. I told them I already paid and they said that the shipping charges were «estimated» at check out. So you charged me but it was estimated? I think not. Do not deal with these people.

Dealing with this company has been a nightmare. I work for a large organization that deals with NYC public schools, and we needed the same item shipped to 16 different schools. I tried to do it online, but their website locked me out after three purchases. I called customer service, and their solution was to «Wait until tomorrow.» At that rate, it would have taken me 8 business days to place one order. I called back and asked if I could place the order over the phone, and I had to explain about 5 times what I needed done. The woman finally went to ask a supervisor how to deal with it, and I was able to e-​mail in the order. After e-​mailing it, I got several mailer-​daemon responses that it could not be delivered to various e-​mails, all of which were yahoo addresses and none of which were the e-​mail address I sent the order to. I tried calling customer service again and was told the person dealing with this was not in. The next morning (they must be in Asia as anytime I received an e-​mail the time-​stamp was at some odd hour in the morning) I got confirmation e-​mails. Despite having everything clearly laid out in a spreadsheet, when I got the confirmations they left off the «Attn. so-​and-​so» for all of the addresses. I e-​mailed the person back to ask that they be added before shipping. Of course I did not get a response until 4am the next day. The person who responded, «Claire Lee,» said that the names were on the confirmations she sent (they weren’t) and the orders had already shipped. Whenever I tried to get a direct extension or e-​mail so I could speak with the same person each time, they said they couldn’t. Hopefully the supplies actually get where they need to go. We’ll never order from OpenTip again.

Scam City. Do not do business with this company.

I ordered a Tussy Mussy online for my mother-​in-​law-​to-​be to carry at my wedding. The picture online was pretty and it was nice quality in person. Also, the delivery was fast, the piece was inexpensive, and I was completely satisfied.
I’m not sure what the poor reviews are about. This was my first-​time ordering from the company, but I haven’t reviewed any other of their «sister companies» as one reviewer notes, and I’m certainly not affiliated with the company either.
Maybe my good service/​quality product was a fluke, but I loved what I purchased.

This company is sketchy as the day is long. They don’t answer, they ship the wrong stuff. This is basically some lady in China with a few locations in the U.S. that just receive the packages. CUSTOMER SERVICE IS A JOKE!!!
Do yourself a favor, shop on Ebay or some company with solid reviews. We did some research after we had some problems and now we aren’t having any luck reaching anyone.
We actually went into the retail address at 101 1^st Street in Cambridge and I spoke with some Chinese people there. They were nice enough but they said they can only communicate with the lady via Skype (which suggests to me she is probably in Asia). This is looking to be one big scam, but I will change my review if we get some sort of help… Otherwise we are going to the Better Business Bureau and will post a review everywhere we can so other people won’t buy from this or other entities like this one.
PS-​The number listed on the business card is 617.354.4040 which is the number at the retail location in Cambridge.

This company is a joke! We had to remind them about our order. They then shipped it out. We got it three weeks later… receive it incomplete. Waited another week… To receive another incomplete order. They promised overnight shipping, but failed again. Beware!!!

do not order from this company. they sent me the wrong item and time is of importance. the customer service does not exist and i would highly recommend you stay away. you will not be happy. no sense of urgency to my need at all.

AVOID THIS COMPANY AT ALL COSTS. AKA «ATAFA»
DO NOT DO BUSINESS WITH THIS SCAM COMPANY!
THEY ARE PADDING THEIR RATING ON
!
Yes the have very good prices on items and yes they have that 5−10% off coupon every week — BUT they will STEAL your money.
Read the 5 star reviews for them on this site…95% of them only have one review, and it is for this company and or their sister sites. If that was not enough… they all read like they were written by the same person.
Short Story:
They will lure you in with very low prices. They have high shipping charges, but the total is still cheaper than anywhere online. They will then only ship part of your order, wait until you can’t wait any longer for the rest of the shipment, and only give you a small portion of your over priced shipping back to you.
Long Story:
I ordered 2 items through them. For simplicity we will call them «Item A» and «Item B». According to the agents Item A weighs 33 lbs, Item B weighs 42 lbs. Before ordering I also confirmed with an agent online that they had them in stock. I talked to two different agents to confirm this, they had 30+ of each item in stock. So no worries about holding shipments because no stock right? WRONG!!!
A week after I placed my order, I still didn’t hear about anything shipping yet. After several E-​mails (they don’t pick up their customer support line, and the sales people will just transfer you to them), I finally get a straight answer saying Item B is not in stock, and will no be available for 2 months. They say I can wait or be refunded the item and shipping costs for that item. I told them I would wait for them to get it back in stock. 2 months later, and they still don’t have it… smelling something fishy I chatted with their agents again to ask if ITEM B is in stock (under a different name) and they gleefully replied they have plenty in stock… thinking these guys are just a bit screwy, I opted for the refund… I got refunded for the item, but only ¹⁄₅ of the massive shipping costs. Also it turns out Item A really only weighs 14.7lbs according to UPS.
My complaint is not about their shipping charges (after all logic dictates, if the total cost is higher than xyz don’t buy it), but rather very deceptive methods to steal your money. It turns out the credit card company can help you dispute a total charge, and help you with refunds with partial orders, but they can do ABSOLUTELY NOTHING when it comes to shipping reimbursements for partial orders. OpenTip/​ATAFA knows this, and will only send part of your order and make you wait for the other half, hoping you will cancel the rest of the order, and steal your shipping charges.

Terrible customer experience. After three days of no email confirmation, they called me three times over the following three days to confirm and reconfirm and reconfirm my billing address because it was different from my shipping address. To make it worse, each call took 15 minutes because the caller barely spoke english and was unintelligible. I have run several call centers myself and can tell you that this poor service is appalling ever for a developing country call center. I would never shop at opentip again.

I would not recommend this website for anything, they will get you on the shipping. I purchased something from them, wasn’t what I wanted, try to send it back but they shipped it without an invoice. Tried email with no response, tried the website, got a response with an attitude. Asked me to wait for them and then once they did I had to pay for shipping again. By that time now I am paying more for the product in shipping cost then what the product was worth. Oh and don’t forget the 25% restocking fee. Then when I did not send the information by the time they requested, just like they did me, they said the product was no longer available for return. I would go somewhere else then to use this site ever again. The customer service was horrible, the return policy stinks. Stay away