Kendall Square Dental Associates

The office was great, super nice staff under all new management! If you are looking for a friendly atmosphere with a professional staff I would highly recommend this office. I personally see Dr. Jennifer Percy and she is amazing! I was able to get a same day appointment for my first visit and she has worked with me on a treatment plan I feel very comfortable with. I would give more than 5 stars if I could!

I’ve been going to Kendall Dental for almost 4 years now and I think that Dr. Callejas is the best kind of dentist you can get! He’s super efficient and thorough but doesn’t take up too much time with chit chat. He always explains things in a way that you can understand them and never seems to rush with his process. He also is the one who personally cleans my teeth about 50% of the time, which is quite impressive. The hygienists are all really nice and good at what they do as well.
The only issue I’ve ever experienced there is waiting up to 15 min after my scheduled appointment time, but in the grand scheme of things, that’s really not that bad! I highly recommend this dentist.

I went to Dr. Reid for 10 years. His solution to everything was more fluoride and another filling. He saw canker sores in my mouth for 7 years, yet didn’t help me. After I discovered that toothpaste was the problem and found a new toothpaste that didn’t give me sores, he just said to make sure it contained enough fluoride. About 2 years later my gums started to noticeably recede. He sent me to a periodontist (fine), but didn’t attempt to help me determine the cause. Now it seems that toothpaste was (again) the problem. Another issue: one of my molars (in which he did a simple filling) cracked and required a crown; the filling seemed to be a contributing factor because it raised the surface of the tooth so the opposite molar created more pressure when I bit down.

Dr. Callejas is great. He’s good about talking to you about your options and taking the time to answer questions. Very laid back – not trying to run off to another appointment all the time. He also takes the time to make sure your fillings are done right – has you bite down on some blue-​dye paper and sees if they’re hitting. My previous dentist did not do that and I spent about 8 years with one of my teeth hitting a mercury filling until it finally wore it down. I never felt pressured to get stuff done that didn’t seem to make sense.
He was also good about refusing to sand down my two front teeth after they’d chipped a bunch. The hygenist from my previous dentist had already done so once, and he pointed out that the teeth were too short, now. He did not mention that I should go see an orthodontist to straighten them out – I figured that out on my own, though.
My only complaint is that he doesn’t see any dangers in mercury fillings. I do. I’m not sure I’d want him drilling out mercury fillings if I were pregnant or nursing because I don’t know that he’d take proper precautions.
I’ve now moved, so I have no experience with the new office manager that’s giving people problems (I never had any problems). However, I will say, as I’m looking for a new dentist, I wish he were here…

Highly recommend Dr. Callejas. He has a calm soothing personality and thankfully doesn’t recommend lots of suspect procedures. I’ve had a lot of «first visits» with dentists (i’m very easily scared off easily for a variety of reasons) but I’ve been with Dr. Callejas for about four years now.

The dentist cleaned my teeth!!! The DENTIST!!!

I just got off of the phone with Kendall Square Dental Associates. Let me just say how frustrated I am with them and their bad practices. I recently had a filling at their office. Not even 1 month after the filling, it fell out of the tooth. I didn’t even notice that it had until later when I was brushing my teeth and I felt a void and some sharp edges with my tongue. I called the office to report it and to say that I would like to get an appointment to fix the filling on their $$ seeing how I just got the freaking thing. The «office girl» wasn’t really any help aside from scheduling my new appointment and offered me no sympathy. She was just a dumb office rep with no sense of human interaction/​professionalism. Today I had a work holdup and would have been late to the appointment so I called to let them know what had happened. The «office girl» told me that I would have to reschedule and pay for the missed appointment. I said that I would dispute the charge because I would not be paying for the same service twice. She raised her voice over mine and said «Why you gotta get a freakin attitude with me?» and that it was my fault I missed the appointment and that I would have to pay a fee. I told her that had the filling been done right the first time then I would not be missing any appointments. When she screamed at me in some foreign tongue again, I asked to talk to her manager. She gave me the office manager who I think is named Solange. She got on the phone and was equally rude to me as the first girl. She defended the «office girl» even though she hadn’t been on the phone and spoke to me as if I were a two-​year-​old and she was a Scientist of some sort. That’s funny because I am a Scientist!!! When I explained that I was unhappy with the dental treatment and the lack of customer service I was given over the phone, she raised her voice and talked over me. I told her that after this tooth was all fixed, I would not be coming back to their office again and that I would be writing an online review and a letter to her boss/​the owner. Her response was simply «good» and that she would have the doctor call me back. I am waiting on this call and will cite the many bad reviews for their practice on this site. I chose this practice because it’s proximity to work and because a co-​worker (my boss) had recommended it to me… Jeez that will be the last time I trust my boss with any type of recommendation!!! GOD I WISH I CHECKED THE REVIEWS ON HERE… Grrrrr…
So in the short… IF you value your dental health and appreciate good Customer service A.K.A. human-​human interaction AVOID KENDALL SQUARE DENTAL ASSOCIATES AT ALL COSTS… I would rather my teeth rot out then to have to deal with them again…

Dr. Callejas is awesome. He is very personable and honest — totally up-​front with you about everything that’s going on «in there». He’s great about giving you all the options and letting you know what really needs to be done. This year I’ve needed a lot of expensive dental work and have already maxed out my insurance, and he’s trying to think of ways for me to put off more dental work til next year when I’ll have more insurance money available. Kendall Dental almost always runs on-​time, which is nice, and Dr. Callejas also works some Saturdays, also nice.
Only downside is that there are very few parking options and they don’t validate at any of the garages.

I recently moved to Cambridge, and was in search of a Family Dentist. I had trouble finding a provider in my area who accepted my insurance (Guardian), but Kendall Square Dental Associates did so I booked an appointment. The office is clean, streamlined, and seems efficient. My dentist (Dr. Reid) was thorough, and even took time to explain what he was doing to a dental student (I think he was a dental student?). The whole appointment lasted 1 hour, which is better then other offices I’ve visited (some places can take up to 2 hours). The dentist took time to review my files which I had shipped from my previous dentist’s office. I would recommend this office to anyone new to the area looking for basic dentistry.

Dr. Callejas is excellent, and the receptionists seem perfectly nice to me. I’ve also found they’re pretty good about scheduling appointments relatively soon in the future.

I agree that the receptionists can have an unusually icy demeanor and sometimes be downright rude (hence the four, not five stars). I keep going back though b/​c it is in a very convenient location, they take early morning appointments, and the doctors and the dental hygienists are quick, painless, and do a great job with my chompers.

Not that great. Charged me $ 14 after my insurance paid for my annual cleaning. Some kind of bullshit fee… basically just more money for them. I guess $ 150/​hr isn’t enough for them. Gotta be a better place.

I just called this place and the receptionist was actually very nice, I got an appointment for a reasonable time in the future, which surprised me since I was expecting it would be at the next return of Halley’s Comet.

I was a patient here for many years, and I highly recommend Dr. Callejas as well as the Dental Hygenist and team of Dental Assistants. However, the office manager Sollange is neither client friendly nor professional. If you have to deal with her regarding insurance issues, or to schedule appointments, she is not only impolite but downright nasty. It’s a shame that they have this women with absolutely no social skills running their office and dealing with their bread and butter: patients. I have since found another dentist whose staff is professional, helpful, and courteous.
³⁄₀₇: Turns out that the charming office manager was arrested recently for domestic assualt and battery: