Insomnia Cookies

Just left here empty-​handed.
First of all, whoever is working the night shift shouldn’t be working with a hacking cough. Absolutely disgusting coughing all over the place, and the girl acted like this was the last place she wanted to be tonight.
Second, horrible job of communicating to customers what they are out of. The guy in front of me ordered chocolate chunk and double chocolate chunk. First she said they were out of double chocolate, but then she saw they had some. Then she said they were out of chocolate chunk.
Didn’t want to waste time placing an order only to find out they ran out, so we left.

I don’t understand why the Boston location cannot deliver to Cambridge if the Cambridge location is «closed do delivery». the stores should talk to each other and work out kinks like that.

I first discovered this place over a year ago. I live close by so have found myself walking through their doors more often than I really should. Of all the times that I have been here, the only time that I actually received any normal human interaction was the very first time that I visited. Since then, the customer service (or lack there of) has gotten worst and worst.
If you’re okay with employees pretending that you don’t exist when you walk inside, then not greeting you when they’ve finally acknowledged your presence, and doing so only after having you wait at least 5 – 10 minutes until they’re done playing with their phones, eating, talking with each other, or counting/​balancing the cash register, all while you’re standing 4 feet across the counter from them, then please, come in. I have never seen anything like this. It’s extremely awkward as the space is so small. Oh, and don’t bother try to greet them first or smile, because they will not reciprocate. Every single person here behaves this same way, almost as if it’s written somewhere in their employee handbook or something.
I still come. At the end of the day, the cookies are good, it’s conveniently located and I know now not to expect much from these disgruntled employees.

Coming here has become a weekly ritual — and it’s hard to stop. Addicted to the white chocolate macadamia and oatmeal raisin cookies. I don’t think I’ve ever had such good cookies in my life!

My friends have been raving about these cookies so I decided to stop by and it was good but in the end it was kinda too sweet for me. If you get the smores cookie, be prepared for hella chocolate!

I love this place. Whenever I am in the area I will stop by the grab some cookies. Nothing beats double chocolate chip cookies fresh out of the oven!

Came here twice and both times and had horrible service. I feel like these people don’t care about their jobs and that they also hate you in the process of doing a very simple job. anyways the cookies are yummy but a lil bit overpriced. I would recommend this place if their customer service wasn’t so disrespectful. also watch out for this guy named Sean he will bite your d*ck off

I had the white chocolate macadamia per a friend’s recommendation and was very underwhelmed. The cookie didn’t taste fresh and the customer service that came with it was just as stale. When a friend mentioned that Insomnia was mostly liked by people/​students who got a bad case of the munchies late at night… I understood why.
One can easily make this at home and make it better.

The cookies looked delicious and I had the sugar cookie. YUM! Cookie is in the name, so of course, that’s their draw and the cookies are rather high priced. It’s cool that they deliver, though.

Maybe I am a little picky, being that I am married to a baker! I thought the cookies were a bit greasy and sloppy. In my opinion, they were a bit more sugary, than flavorful. I was hoping to find more unique flavors, but settled on the Smores and PB. Both were good, but I have had better, at a much more reasonable price! I wouldn’t mind giving it another shot and trying other flavors.

Insomnia Cookies is one of those late night cookie delivery businesses. But it turns out that they also have a storefront where folks can walk in and get a cookie to go!
As a home baker, I found their prices a bit on the high side, particularly since their regular cookies $ 1.60 aren’t all that big. Even the Deluxe cookies were a bit small at their supersized price of $ 3.20.
But the sweet smells were not to be denied. I ended up ordering a cookiewich $ 5.60 made of two white chocolate macadamia cookies filled with a generous scoop of green tea ice cream, requesting that the 2^nd cookie please be set on the side for later. Eating my purchase open-​faced made for a yummy mess. Both cookie and ice cream were much enjoyed.
Cookies are baked on site. Ice cream is purchased from suppliers such as Breyers.

Small little place in Harvard Square, they have excellent cookies. Can’t imagine how busy they must be during finals. Cookies even stay soft after a few days. Certainly was a treat on my visit to Boston.

Fresh Warm Cookies for the price of $ 1.60/cookie and if you’re feeling adventurous they have their deluxe cookies for double the price, is it double the size? Not really.
I really like these cookies but what I don’t like is the price! The cookies are average sized and unless you eat them on the spot, you will miss out the warm gooey goodness! To be honest, they’re just as good as fresh baked cookies from home if any of you bake (Just sometimes it’s nice to buy fresh cookies then to make them).
Besides price, this place should really work on employee friendliness. Since when is it so hard to be nice and sell cookies? I’ve already had two poor experiences, the recent one was by far just straight up in your face type of rude. Every time I asked this worker something, he responds «It’s whatever it says on the menu» or something along the lines of that. No offense but if a worker doesn’t like his/​her job they can simply quit.
If you don’t mind paying for pricey cookies and being helped by pretty upset employees, go ahead and try this place out. It stays open late which is nice.

This place isn’t as appealing as the locations in Philly. I’m glad the cookies tasted the same. Rich and gooey just how I like them.
We ordered the s’mores and the peanut butter and chocolate cookies. Not anything outside of what we’ve previously ordered. The difference though is the guy who works there put our very warm, freshly baked cookies in separate bags! I mean seriously dude? Mind you they have special boxes for this very reason. I did politely ask him to provide me with a box to place them in, which he did, but by the time we made it to the car they were smushed! Kinda takes away from it being a cookie.

The cookies are good, the service isn’t. My boyfriend and I came in and the guy behind the counter had this irritated look on his face because we were taking too long to decide, seemed like he doesn’t enjoy his job since he rushed everything. Our ice cream sandwich came out lopsided. The snickerdoodle and chocolate mint cookies are good.

Delicious, melt-​in-​your-​mouth cookies, super rude service. «Just make a decision, man,» he said, exasperated, while his buddies chattered about something behind us when we asked for a recommendation. Dude mentioned vomiting in a place selling sweets.
Chocolate chunk was great – gooey center to die for. Peanut butter chocolate was pleasantly salty.

No place to sit– definitely takeout. They have a $ 3 minimum for credit cards… Enough to buy 2 cookies!

I would have been so unabashedly fat had my college an Insomnia Cookies near it.
Know what you’re getting into here. Late hours, nowhere to sit, crazy milk prices, damn good cookies.
Consider getting an Insomnia Cookie and combining with a milkshake from JP Licks. Pure heaven.

Melt in your mouth cookies. I don’t want to know how many calories but I would eat a lot of them.
This place is open late for the college crowd, but you don’t need to be in college to enjoy them. And on cold nights, the heat is on and your belly can be warm and full of cookies.

Late night cookies. what a concept. At 3am I don’t think a cookie sandwich could ever be bad but it was nothing extraordinary. The guys behind the counter looked so stoned I was surprised the cookies weren’t medicated. They were super friendly none the less. There were about 8 ice cream options and 8 cookie options. I got moosetrack ice cream in between two warm snickerdoodle cookies and it was pretty good. Kinda generic, obviously not baked with love but sweet and tasty. Kinda small for $ 5.25 but it is what it is. If I lived in Harvard Sq. I would definitely take advantage of their delivery service.