Hart Dental Associates

This person made me watch The Price is Right while she did a very long gum treatment. Ugh. Also she gave me a dirty, old stress ball to hold while she gave me numbing shots. Overall, a weird and unpleasant experience. Don’t go there!

I contacted Dr. Hart’s office upon referral from a coworker after I broke my tooth and the filling that was in it. I don’t have dental insurance but they were able to fit me in within a couple of days!
I went here knowing the prices upfront and Dr. Hart and his staff kept me informed of what they found and if the price was subject to change depending on the outcome (it didn’t).
During the procedures to fix the broken tooth with a crown Dr. Hart was extremely pleasant and informative letting me know what he was doing at each step. I loved knowing what was happening as we moved forward. The first procedure was to clean the broken tooth and put in a temporary crown, then the next to put in the actual crown.
Since the procedure 2 weeks ago my tooth has felt much better and is no longer sensitive or causing headaches. Dr. Hart’s work was exceptional and aside from a little challenge getting their card machine to work, and waiting a few minutes past my appointment time everything was wonderful!

Started going to Dr. Hart in 2012 for Invisalign. He offered a very good deal at the time. Be forewarned, once you’re a customer of his, the service goes downhill in a hurry. This practice cares only about your money and not for your teeth or you as a patient. On separate occasions, I was told I needed to have expensive procedures that I suddenly didn’t need to have done. When I went to go in to pick up my retainers after my Invisalign treatment (on a prescheduled appointment date and time), their office was completely closed. Lights were out office was pitch black. I was never notified that they were going to be away. Another time, the manufacturing process for one of my Invisalign sets was messed up (I got 2 sets for top teeth and no set for bottom), and it took me calling them at least 90 times, leaving countless voicemails, and emails for someone to finally get back to me. The person who called me back was a different phone number that I didn’t recognize and immediately apologized and took care of the issue. My treatment was delayed by a couple of weeks. It’s important for me to note that my invisalign retainers were never ordered at all, even though I had been charged $ 400 my Dr. Hart’s wife. I subsequently had to file a dispute with my credit card company and had to switch to a different dentist office that was more competent and actually gave a **** about their patients. I had to have a tooth extracted in 2005. On several occasions, Dr. Hart did not want to place composite material inside of my invisalign trays (to hide the missing tooth gap) because it was «too expensive». It’s ok when you pay for services, but when they have to shell out a few bucks to help out their patients, they start to complain and do them a disservice. At least this was the case with me.
The bottom line is this: As someone who viewed this practice in a very positive light during the early stages, my views dramatically changed toward the end. Mark my words: You will be wasting your time, money, and the potential health of your teeth if you go here. Please please PLEASE do your research and due diligence before you even THINK about setting foot in this place. As many people who have reviewed have already said, this place is the same ownership staff as New England Dental Center, which was closed in 2013. If you like to chew your food with REAL teeth, like timely service, polite staff, and you want someone to be there during your scheduled appointment with actual lights on and working electricity, then I HIGHLY recommend you take your business elsewhere. I can’t say it any other way. Remember, after my invisalign, I had to actually get new impressions done for my retainers at another dentist’s office because this place was so unbelievably rude, uncaring, and incompetent. You have one set of teeth. Think long and hard about whomever you choose for your dental needs, and definitely think not once, not twice, but 450 times before you consider Hart Dental Associates.

I have been a patients of Dr. Joseph/​Alexis Hart for well over a decade and have to be honest that the care has gone from their practice. I was a patient at New England Dental and the practice closed after the bombings and merged in Cambridge. I have had very expensive dental coverage done and had to go back for months, and months to get Dr. Joseph Hart to redo the work and FINALLY get it right! I had taken time off from work for several appointments and NOBODY would be there! This happened on more than one occasion! Needless to say I was very annoyed, but when one is in the middle of a procedure you’re helpless to complain, for fear they will refuse to finish the procedure! I’m afraid I need to find another dentist!

I am alarmed to learn these scamsters are still in business. They overcharged me for dental work and «unbundled» billing for procedures, which means they illegally charged for multiple procedures that should have been included in one procedure. They overbill. They made me wait hours for a scheduled appt. They claimed they could not give me a printout for procedures they had billed to insurance bcs of computer problems. I was contacted by an FBI agent who was looking into their billing practices. Stay away! !

I used to go to this dentist, and opted to never return again. Everything you all posted is correct. They must have a script on how to drain your insurance, because they gave me the exact same procedure listed below by Micah. I paid thousands of out of pocket expences going here for their «pre-​cautionary» practices. I never saw the same dental assistant twice, seemed like they were all in dental school.

So as the last remaining person I think to actually have given this place a good rating, it’s time to make an important update. This place is the absolute worst. To be completely fair I think the work Dr. Joseph Hart performs is quality. But for so many reasons explained by many others regarding lack of office professionalism, price gauging and unnecessary procedures recommended, I have to remove my previous rating. Everyone warned me about this «As seen on TV» dentist but I was a faithful patient until now. Why the change of heart?
Today I went in for a rescheduled appointment. The original appt had to be rescheduled because I arrived 15 minutes late and the doctor had gone out for a walk… And never returned! I waited for an hour before they told me he wasn’t coming back. During this hour wait I witnessed the two other staff having an extremely unprofessional yelling match. I had taken a half day off work to be a part of this debacle but they promised me a later appt the following week to accommodate.
So I’m waiting today in the Cambridge office having called an hour before I left my office in Waltham to confirm my appt and guarantee the doc hadn’t gone on any long walks, and two things happened; with no notice, they told me I needed to pay $ 3500.00 for the gum graft and the crown before they could start the procedure even though the crown wouldn’t be put on until my next appt. I call my husband to get my FSA info and that I’ll put the rest on my Amex. Fine she says. Then tells me they don’t take Amex so I’ll have to reschedule unless I can pay in full. I asked why she didn’t think it was important to tell me this before my appointment and she said «I just thought you would know». Then, she proceeds to tell me that she doesn’t even see my name in the schedule for today. WTF? I called only an hour before where they told me. Yup, all set for today, Stacie.
I will never return despite being halfway through the implant procedure and having paid 3k of the 6.5k procedure. Waste of my time and my money. Cutting my losses.

Probably one of the worst reviews. Check out New England Dental — their other failed shop. They over charge and give you expensive non-​essential recommendations. Would avoid at all costs. The positive reviews are fake.
Even what the do do is of poor quality. Went to a real dentist and questioned if these guys were new at what they do.

Love Dr. Hart! I can’t begin to say how easy and NON painful he removed a tooth. Super nice, clean office and great service.

Very unimpressed with this dental practice. Went for a cleaning which took about 15 minutes, during which they neither scraped the plaque off my teeth or flossed the teeth to assess gum health. The dentist took X-​rays and told me I had a cavity in my front tooth (without actually touching my mouth or probing the teeth in any way). I was skeptical so went to another dentist for a second opinion, and after probing he told me that was not a cavity. Also Dr. Harts office gave me a very poor quality printout of my bite wings which I had to go to the office to pick up. The quality was so bad that my new dentist couldn’t use them and made a comment about how my old dentist «must not like me» for giving me such bad printouts. They said they couldn’t release the digital copies to me even if I showed up with a disk or USB to collect them. The experience was a big hassle and the quality of dentistry was questionable.

I saw Dr. Sarah Hart for about 3 years before some heavy-​handed up-​sells forced me to go elsewhere. At first, she repeatedly asked to replace all of my fillings with porcelain. Which is a great idea for long term health, but quite costly. I’d told her I could not afford this at the time.
Dr. Hart then insisted I needed a $ 12,000 gum procedure that my insurance would not cover. When I asked if there was any alternative, she insisted I take out a bank loan to refund this. The loan would have required $ 500/​month repayment.
I sought opinions at 2 other practices and was told I didn’t need the procedure at all.
My husband still goes here, and he gets up-​sell attempts as well. His dental insurance has spectacular coverage, so he is exactly the kind of patient they like.

I absolutely love Dr. Hart. I have been going to her regularly for two years now and can’t recommend her highly enough. She is incredibly warm, kind, patient, and helpful. She explains everything thoroughly and will check your insurance for you right when you schedule a procedure so that you will know exactly what to expect to pay. She has a very nice and inviting office and new, high-​end equipment. When she recommends that I get something done, I completely trust that she has my best interests in mind.
My husband hadn’t gone to the dentist for over five years when we got married, so the first thing I did when I got access to his health insurance was make him an appointment with Dr. Hart. As you can imagine, he needed some work done, including a gum cleaning and his first ever cavity filling. He HATES needles and was terrified, but Dr. Hart was so understanding and gentle with him that he now goes regularly to the dentist for the first time in his entire life… without complaint! I am so grateful to Dr. Hart and her wonderful staff for making him feel comfortable and for making his teeth look so much better. The difference is remarkable.
I’d like to respond to a few of the concerns an earlier review mentioned. It’s true that Dr. Hart uses only amalgam (white) to fill cavities, and some insurance companies will only cover the cheaper basic metal fillings. Amalgam is safer and looks a whole lot better, so that’s fine with me. She takes what she can from the insurance’s coverage of the metal fillings, and you just have to pay the difference.
I also needed a mouth guard for teeth grinding/​clenching but I hesitated because I was out of work at the time. Dr. Hart was sympathetic and did not charge me anything above what insurance covered (which was not the whole price). I know lots of people who have spent $ 300 or more on their custom mouth guards, so I couldn’t believe her generosity.

Dr. Hart is super attentive and generous with her time. She even threw in some extra teeth whitening for my wedding, free of charge. I know I have bad gums and need extra care, but I never feel like they’re trying to rake me over the coals. Great service and trustworthy. I would definitely recommend them.

Not my kind of practice. Seems like they are always on the upsale:
Convinced me I needed to have gum surgery, get a mouth guard cause I grin my teeth [which I do], needed cavities filled by some method that my insurance doesn’t cover… and on top of that I need to come back every 3 months rather than every six. Which means I have to pay out of pocket twice a year. What?
I bet I paid them 1000 out of pocket in the course of nine months, even though I have amazing insurance. One of my cavities was filled and cost me like 250. I went someplace else and got another one done for 64.
Service is weird. You call the office and then get piped right through to Dr Hart on another phone line in another office. So while you might want to just move an appointment, you end up having to get on a conference call with her and her receptionist while she is at another location. 3 way anyone?
And once, I sat in the dentist chair with my bib on for an hour and watched Sharks’ Tale, because the doctor had left her ATM card in a machine someplace.
If you are out this way, I’d just head to Kappa Dental.