Court Cleaners

I went here because I live about a block away, and I thought it would be convenient and easy.
NOT.
I took them six items to be cleaned. One of the items was a pair of pants that had some of the back pocket thread coming undone, which I asked them to fix. I picked up my stuff about a week later, and that’s where the problems started.
First, one of the tops that I’d worn literally once has pearls starting on it now, due to their cleaning. Another blouse of mine had a new spot and pull in the fabric. But the worst was the pants I’d dropped off. There was a stain I’d asked them to try to get out, and when I picked it up, the stain was still there, without a word from them about it. Then, on the back pockets I’d asked them to fix, they fixed them with a completely different thread that doesn’t match, left one seam unfinished, and just didn’t fix parts of it. I actually took them back and asked for my money back, but they refused and turned rather rude. When I pointed out what hadn’t been finished, the woman behind the counter kept pointing out bad areas of it.
Just don’t bother going here. They seem like decent people, but their work was subpar.

Men’s shirts. That’s what this cleaners does well. Men’s, laundered, plain, lightly starched, shirts. But don’t risk a single other piece of clothing with them. They will ruin it. Non-​wool (but still expensive and high quality) skirt? Ruined — super shiny from a too-​hot iron, and with brand new wrinkles ironed in. Matching blazer? Also ruined when they IRONED OUT the sharp folded lapel so now the whole front just hangs loose… oh, but only on one side. Another blazer? Came back with one lapel an inch wide and the other three inches wide. Blouse? Brand new ironed-​in wrinkles. Silk shirt? Shrunk. How does a dry cleaners shrink something? Oh I only wish Unilocal allowed photos.

UGH.
So I work at Monitor Group and Court Cleaners comes to work and picks up our dry cleaning. Convenient, right? Wrong.
Recently I brought in a brand new pair of Jcrew khaki pants… I must have spilled something minor on them and just to be safe, thought I’d drop em off to be cleaned. I’m no good with regular people laundry (hot water? cold water? low tumble? what?)
When I picked them up, there were 3 more stains on it. You could tell they had tried to clean it because there was a ring around the stains. I brought them back and Court Cleaners agreed to dry clean them again free of charge. When I looked at them this morning, there were literally 5 new stains on it. I have no idea what they did and when I called to complain the woman said I was lying and that there were no stains. Umm… hello… I’m looking at the pants right now. No apology, no compensation, no nothing,. horrible customer service.
Lost cause, will not come back. They never impressed me from the start but the convenience was worth it for me… well, not anymore.

I had a similar issue (to the first commenter) with reddish discoloration all over one of my shirts, but this time they had the audacity to pass off the now-​reddish (but originally white) shirt as being designed that way. And to top it off, when I finally proved to them that the shirt was not that color originally, they accused me of trying to confuse them and the receptionist had the chutzpah to throw the shirt at my face.
I had used this dry cleaner a number of times for several months without even the slightest issue, I strongly advise not using this cleaner. They might ruin one your favorite or most expensive shirts and try to be deceptive and insulting about it.

I dropped off $ 30 of wash and fold laundry last week. My laundry came back 1 sweatshirt and 1 sock lighter. Seriously? Where’s my sweatshirt? I can understand a sock, but where’s my %$^&in’ sweatshirt? This is the first, and probably last, time I ever go to them. In fact, I’m expecting to notice more things missing as the load was so huge. I’m not looking forward to talking to Nikki tomorrow, although I have been known to get nasty myself when wronged. ZERO stars.

This was the first and last time I will go to this dry cleaner. I brought in a cashmere sweater and wool jacket, both items were shrunk. The clerk said that I had brought them in that condition and not only wouldn’t refund the items, but wouldn’t refund the cost of the dry cleaning… THIS IS THE WORST DRY CLEANERS!

I really like this dry cleaner. They’re very reasonably priced and the dry cleaning is very good. I usually bring work pants that I can’t wash in for dry cleaning and they always come back clean and pressed. The other week I brought a suit in that I hadn’t worn in a year or so and it was horribly linty and totally wrinkled (yeah, it was one of the few things I hadn’t bothered unpacking). That suit was the true test of whether they sucked or were good.
Well, I got back the suit and it was perfectly clean with not a drop of lint and pressed so it no longer looked like it came out of a cow’s buttocks. There’s always someone there during business hours, unlike the crap dry cleaners in Quincy by the boy’s place that never had anyone there during opening hours so I couldn’t get my damn clothes back, plus they were more expensive. So yeah, that stuff matters.

I’ve been going to Court Cleaners for years (since 1998). I used to work on Cambridge st and brought all of dress shirts and pants here. I have sinced moved to Cambridge and work elsewhere, but I’ve had such good experiences here that I’ve used them as my exclusive dry cleaner for a while now
I regularly bring in dress shirts, pants, ties, and suits and everything comes out perfectly clean, pressed and great. The turn-​around time is great and the service is fantastic. There’s plenty of meter spots nearby. I’ve also brought my fiancé’s dresses, blouses, and pants here and they have come out perfect as well
They accept cash only, so be prepared for this, but their prices are great and I won’t go anywhere else

Zero stars.
I had the worst dry cleaning experience here! I sent them a white garment to dry clean and got a pink garment back. They refused to admit their error and claimed that I was lying and had said that the garment was originally pink! I was shocked when they actually hung up on me when I pressed to speak with a manager. I will never go back to them again.

Wow. I am so surprised with the reviews. I brought two pair of pants and one pair of jeans to be hemmed and pressed… one pair of pants, dry cleaned. Also a shirt that they took off the bell sleeve and added a band around the bottom hem of the arm to make it a short sleeve shirt. They helped me out time wise so I could wear the outfit in time for my event. Pants came back perfect!!! Seriously the perfect length. I only had one item dry cleaned but there was no problem. Shirt was exactly what I wanted… you should have seen me trying to tell them what I wanted…
The prices were reasonable and I live the street over ;)

This place sucks BIG TIME. I took some clothes to get dry cleaned here. My pants came back to me with new stains on them — with the clerks claiming that they were there before and wouldn’t be able to get them out.
Never ever ever going back.

Decent prices and friendly people are the first impression. It appears to be run by a pleasant family from India that does everything from cashier to alterations. They are a cash operation, but can provide a quick turn around. Open on Saturdays until 4, close to Lechmere and the Middlesex Court houses. During the week they are open from 7 am to 6:30 pm., which I really appreciate. They also helped me carry my dry cleaning to my car in the rain — not many places will do that for you.