Cambridge Cab Company

Was told they couldn’t find my company’s address in their GPS and was then hung up on.

The only thing I have to say this cab driver was the rudest person ever that is the second time I use them and that would be the last time I called and he told me 15 minutes until he pick me up and he was late half an hour and what he told me with attitude that there was a traffic but I wanted to say is they are The rudest people and I don’t recommend anybody to use them

I’ll be honest; I checked Unilocal and originally tried to book with Cabbie’s Cab but they were unavailable so, despite terrible reviews, I used this company. I booked a cab through their website at 8:30pm the night before for a 5am ride from my Harvard dorm to Boston Logan. I got a confirmation email immediately and a phone call within an hour, after which I paid for my trip on their site via Paypal, $ 40+tip. The person I spoke to was a little rude and impatient and difficult to understand but I tolerated it.
The next morning, the cab arrived 15 minutes early and called to let me know I could leave whenever I was ready. It turned out I was ready, so we left immediately and I ended up getting to the airport at 5am, the time I had expected to leave my dorm. The taxi was clean and comfortable, and the drive was smooth and uneventful, though there’s no traffic at 5am so anything less would’ve been worrisome. The driver made a few attempts at conversation and was friendly enough. Nothing out of the ordinary.
Overall, I was satisfied with the service and grateful that I could have peace of mind that morning, having already paid and being able to get to the airport earlier than if I had tried to wait for the T to start running at 5:15am.
Pros: Convenient, online reservations, Paypal, reliable driving service, friendly driver
Cons: Higher price than Cabbie’s Cab, poor customer service on the phone

Driver was 15 minutes late even though there was no traffic and a pickup was scheduled in advance. The credit card machine was also broken.

I filled out the reservation form more than 12 hours in advance for a cab the next morning (12 hours minimum), but I received no response. I texted this morning with no response. I finally called, and the guy said that they could pick me up but then immediately called back saying that no, they can’t pick me up at that time and to call Somerville cab. I won’t be calling this cab company again. I hate giving one star, but this is really ridiculous.

Web said 35 to airport from Harvard square. Driver said 45. I double checked his response and mentioned the website. He pointed out the window and said the rate was 45. No idea what he was pointing at. Other than that he was friendly, on time, and got me to the airport.
He used the old timey paper credit card carbon copy receipt machine. He didn’t even write the price on the receipt and I had to write it in.
That was very suspicious. The guy on the phone was very abrupt when I was arranging the cab.

I cannot say enough terrible things about this business. I am irate. They were the first business I searched for on google, and well, how hard can it be to get a ride from central square to Logan airport? I booked a cab for 4:45 today. Not only did they not end up coming for the reservation, as I realized when I called them at 4:52 am, the guy nonchalantly was all, «Oh, I’ll send someone now. Five minutes.» I called again at 5:02, 5:10 and 5:17, each time assuring me they were five minutes away. Another company sent a cab after seeing me on the curb for 35 minutes, worried about missing my flight.
DO NOT USE THIS COMPANY!!! I am still livid. The owner said, «Oh, whatever,» and hung up on me. NEVER USE THIS COMPANY!!!

This is not a review of a cab ride. I didn’t even have to set foot in a Cambridge Cab to hate them. Cab number 93 cut me off at an intersection. The driver actually slowed down to swear and make obscene gestures, and then SPIT ON MY CAR. Not only will I never use this service, I will be filing an official complaint, telling everyone I know on facebook and twitter, and doing voodoo to ensure the driver’s slow descent into hell. Hopefully his own road rage will cause a coronary.

I called around 7:00 in the evening to request a cab to the airport at 3:30 am. Around 3:40, when no cab had yet arrived, I called back, but it went straight to voice mail. The other number on their site rang and rang then went to voice mail. (Which is understandable if it’s a dispatcher, since it was the middle of the night, but I’m pretty sure when I called the first time he said he would be the one coming, so I think it was the driver’s cell.) At no point in the next half hour until I managed to get a cab from another company to pick me up did this cab show up, did he call me to explain why he was late or at a different address or something, or did my calls ever get through. I left an «um, where are you?» voice mail and never got an apologetic call back (or any call back, for that matter) either.
I’m heartily disappointed. If the purpose of your company is to take people places when other forms of transportation aren’t an option, you simply can’t just not show up. I guess I’ll never book a flight at any time before the T is running ever again, since standing in my street at 4 am waiting for a cab that never shows and feeling entirely helpless is not my idea of fun.

well, I wouldn’t say it was the cleanest or most comfortable but it did the job, –ride to the airport. I called a hour or two ahead to make a reservation and they showed up a few mins early, I was ready anyway so that was fine. The only thing that kind of annoyed me was that he took a really weird way to the airport. Lots of side streets and long-​cuts (as apposed to short-​cuts). It would have been a straight shot down cambridge, over the bridge and onto 93, easy. He took these back roads through kendall over the longfellow bridge and over. Was it just as fast? maybe. But as a driver I was annoyed. Nothing creepy like the other Unilocalers though. The flat rate is good too.

Hello??? Anybody answer the phone at Cambridge Cab? I called four different numbers trying to schedule a ride to the airport so I can head back to China, but nooooo answer. And their website is terrible. Ever heard of a central line with a central dispatcher???

So you want to travel from Cambridge to the airport? Why not do so in comfort? Their cars are clean, their drivers actually know how to drive, and they charge a flat fee (about $ 35) as opposed to taking a slightly longer way in order to run up the meter. Next time you are needing to get to the airport, call up the cambridge cab company.