Belmont Savings Bank

I’m so disappointed … I’m lost for words!
Once again I’m going to have to seek out another bank. I’ve had an account here for over a year and until last week never had a problem. I actually sat down with an employee last week for over 15 min to address some issues I had with my account on a Friday (one was a replacement debt card) I was assured the new card and the other issues I had would be taken care of and the card would be available on Mon & I would receive a phone call letting me know what had been done about the issue I had and to pick up my new card. Well Monday came no call so I went in Tuesday to ask what was going on. Well, absolutely nothing had been done, no card… No nothing … To top it off I was addressed by the WRONG NAME! I was told the order for the card «didn’t go through» ya right… It wasn’t done! I was told it would be processed again and would be available the following day. While this was being done I saw the employee I had spoken to on Friday & asked her if she was able to work on my issue. She told me to wait a minute then returned to tell me «there was nothing that could be done» and proceeded to throw me some additional BS. So very disappointing !! Then to top it all off I just checked my statement and they actually CHARGED me for the replacement card!
I’ll be looking for another bank ASAP!
I’d rather keep my money elsewhere …

These are the thieves sitting inside the Star Market.
They try to jump you just as you get inside the door
and are a good reason to avoid this Star Market. It
would be better to pass a gauntlet of homeless people
clawing at your wallet.
Don’t even think of banking here — any bank for miles
around is better.
These guys drain your account with fees, fees, fees.
And fees on top of fees. Huge charge for a low money
balance.
They take longer than other banks to process checks
so if your check finally comes in when your balance
happens to be too low, they send it back (even if your
check is over the available balance by $ 7) and they
charge more than any other bank. Other banks pay
the check overdraft and then charge you. Belmont
Savings Bank does not pay and also charges you.
They will do the same on electronic debits (like Amazon,
which charges when the item ships, and you never
know when that might be). This bank does not pay
and this becomes their excuse to charge you exorbitantly.
Of course the check or debit comes back in a day or
so and AGAIN Belmont Savings Bank does not pay
and charges you again! By now your account is
really drained. The eventually send a letter mentioning
that your balance is low, but only after they have
stolen your cash.
The managers are clueless, have no authority to make
adjustments, and will only make excuses over and over,
«It’s bank policy.» That’s all you will hear. Absolutely the
worst bank for customer service. Where do they get these
people?
They have a «greeter» — a poor fool that nods with a
moronic smile and says «How Are You??» over and
over to anything that gets within five feet. They must
believe that a mechanical greeter will attract more
marks rather than repelling anyone with an IQ above
80. Do they think we do not realize that we are the
ones paying for this shallow exploitative marketing ploy.
On top of their daily theft of your money, they have
some of the worst bank machines (a problem with the
OS integration) and easily the worst (and it’s hard to
be the worst among banks) telephone access. Don’t
try for a balance update while driving!
If you ever send or receives wires, the money disappears,
probably into a special fund for the managers. Everything
about this bank and this branch is set up to steal all your money.