A Fine Image

No Stars, negative stars!
This company is a TOTAL SCAM!!! DO NOT USE THEM IF YOU DON’T WANT YOUR WEDDING EXPERIENCE RUINED!!!
We were shopping around for wedding photography. We stumbled online of this company, it seemed nice, winning so may nomination from The Knot, and the online gallery samples were absolutely stunning. But we weren’t so sure to go with them, until we talked to a friend and found out that the same company did his album that all the friends said was so beautiful. Having the confidence of a friend’s personal experience, we decided to go with them. But we do we face? Like so many others, the owner Mark Zaki has very rude customer service manner. But we thought that we’re more looking for wedding pictures than rating customer service anyway, so we put up with his rudeness and try to get business with him. We wanted the same photographer that our friend had used, but he didn’t exactly say we could have Jennifer as our photographer. So at the contract, I said I’ll pay in advance if we can have her as our photographer. He said «Jennifer will be out taking the pictures if she is not sick that day.» I took it as a confirmation from him and paid in full up front. We thought everything was all set until two and half week before as he told us, to contact him and he will get us communicating with the photographer on details. Only we found out our photographer is not Jennifer, and is someone totally not listed on his website. We called and we said this is totally not what we signed up for, and he started arguing with us. Then he send us another photographer still not what we requested for, and he said «THIS IS THE BEST YOU’RE GONNA GET, COUNT YOUR BLESSINGS!»
At that point, I was too angry to deal with him, so my husband decided that we’ll just have to contact the photographer he assigned us and work it out with him. Fortunately, the photographer is very nice, and everything worked out with him great.
Not wanting to do much more business with Mark, the next step is to get our pictures. On his website at the time when I was researching, it says we can purchase the negative at $ 800. But afterwards, he said the negative is $ 800 if you buy it with the very expensive photo Album. If you want to buy the negative alone, it’s $ 100 more than buying it with the album… what in the world the ridiculous pricing. So our business with him stops there. Mark is a total jerk, do not work with him if you don’t want your wedding photography matter becomes a nightmare to handle!
Check BBB, even though the agency rated this company at A (which I don’t know how) there have been A NUMBER OF COMPLAINTS, ENOUGH THAT YOU SHOULD STAY AWAY FROM HIM!!!

Awful and Rude! When I was searching for photographers, I was impressed with the Fine Image website and left them a voicemail asking for a call back to get more information. Unfortunately, I picked up the return call at work and was absolutely FLOORED by the one-​way conversation. I spoke with Mark, a man so condescending and awful that I was stunned into speechlessness. For example, I asked him who the photographer would be if I went with their business and if my fiancé and I could come in to see an example of their work. He snapped back at me (I kid you not!) and said that their website gives enough information, and they are a well-​established business that doesn’t need to prove themselves by making appointments with people who can’t make a decision. I felt abused by the conversation and was honestly so stunned that I couldn’t properly respond, plus I was at work, so needed to keep the conversation civil. Needless to say, would never hire them and definitely did not!!! Buyer Beware… this was my absolute worst wedding planning experience with a vendor! I was disgusted and amazed that this business still exists. After the call, I checked them out on the Better Business Bureau and not surprisingly, they have a lot of complaints out against them. They have done a good job clearing them, but that doesn’t mean that they haven’t had a lot of unhappy customers. It took me a while to post this review b/​c I was a bit shaken up after the call.

I wish there was a negative 5 stars. DO NOT HIRE THESE PEOPLE, THEY ARE CROOKS! They basically stole $ 1,500 from us 1 ½ week before our wedding. We are scrambling to find another photographer. Read all the other reviews, they are 100% correct. These people are rude, unprofessional, liars and, so I’ve heard, very bad at what they do. Go elsewhere!

I had bad experience with this company. They are crooks. They have no respect for people, just for $$$. They deserve a negative feedback, not even 1 star.
More reviews from other people can be found there:

We hired A fine image to take our wedding pictures, and, in the beginning everything seemed great. The photographers seemed good on the wedding day, and we were excited to see the pictures.
Turns out, the photographers weren’t the best. A lot of the pictures didn’t come out great, and they used the excuse that the flash didn’t go off. Hello, we’re not paying you thousands of dollars to take pictures like my Uncle Bob.
Then, they make you pay an extra $ 800 dollars for your negatives, which, I’m positive was only $ 300 when I signed the contract. And, on top of that, you can’t buy the negatives unless you buy a book!!! If you don’t buy a book, they tack on an extra GRAND!
Their books are expensive, and when my wife was calling them to get them to change some of the picture layouts, they tried to charge us an arm and a leg. And, all they’re doing is moving stuff around in Adobe Photoshop which anyone can do.
I definitely DON’T Recommend them for your wedding. No matter how good their website looks. They are a PAIN in the Butt to work with.
This is your memorable day, don’t let the images of it be ruined.