U-Haul Moving & Storage of Cambria Heights

It is 8:26 am and I have just returned the most unsafe truck that I have ever rented. The one star rating is for Ms. Virginia who cleans the trucks & logs the mileage outside because she was pleasant, and the truck was clean. This truck a) revved up to 3 RPM just to get to 25 MPH the NYC speed limit, b) on a major expressway with the speed limit of 50 MPH the speedometer read 50 but the actual speed was 45 MPH or less at times (I know because my daughter followed behind me in my car and told me how fast I was actually going). Traffic either backed up behind me, or sped around me c) I missed my appointment that was scheduled for pick up because a 1:45 minute trip would have taken closer to 3 hours had I proceeded and the person had to go to work and finally d) the suspension horrible — even a crack in the road almost made the truck lose control and last but not least, e) customer service — stinks. After I explained everything to the manager, Mr. Douglass, flat…“Sorry about that” (and without «!» because it didn’t really matter that he had a dissatisfied customer so no emphatic note). Just is this the credit card I want to use.
I live in the area and try to support local businesses. I have rented from this establishment in the past, but when I feel that a truck is rented, knowing that the intention is to drive 175 miles with a two (2) day rental, but I return it with 50 miles used on the same day that I rented it, I expect that concern for customer safety and to secure business, you would do your best with safety first in mind. So for 50 miles (from Cambria Hts, to Flushing, to over the Throggs Neck Bridge and a toll near New Rochelle (after I paid the toll but couldn’t reach Connecticut because the truck was a piece of junk — clean but junk and I had to turn around for my safety and others) here is what it cost me:
Rental: $ 148.00
Tolls w/​o reaching destination: $ 35.50
Fear and aggravation: Priceless
I say, «never say never», but I hope I have better options than this! Going to write corporate as well. And they have the nerve to charge $ 1.79 per mile – but I figured that out, they need to get the greatest bang for THEIR buck in case you can’t reach your destination. Like me.

Worst experience ever. My parents and I needed a small truck for some new furniture. It was not even too far, from Jericho turnpike but yet everything was extremely over priced. The staff is very rude, not helpful at all. When asked simple questions regarding the rental fees and so forth the staff person at the desk was very cold and short with me for no reason at all. WORST uhaul, will be telling everyone I know and I will NEVER be coming here again.