Verizon Fios

I would rather die a thousand deaths than to ever deal with this company again! It took me six months to cancel my internet/​phone/​cable service as well as get refunded me for a billing error on their part. I probably spent 40 hours on hold asking to speak to a manager and never reached one… EVER! Run as fast as you can to another cable company and save your sanity!!!

Verizon Fios is the most pathetic company I have ever dealt with. They don’t even deserve one star!!! Too bad there aren’t minus stars for ratings! We haven’t been able to get on our internet for months. It takes forever to connect! They tell us everything is fine even though our speed is at 13!!! We requested new router. They wouldn’t send one. Every time I call customer service, I have been on hold for lengthy periods of time! I am now on hold, almost two hours!!! I have been transfered from one rep to another, with no help from anyone! They also turned our phone off since we were renewing our contrac with someone else! I called them livid because our alarm system kept going off without the land line. We are on a month to month only, until we find a service we want to give our business to. We are still paying Verizon the big bucks for our service and they refuse to give us decent and respectable customer service. The reason Verizon Fios behaves this way is because one fed up customer, here and there, doesn’t seem to matter when they have so many customers. Sad that they have no integrity and don’t care to give an honest customer service to people paying their outrageous rates.

Their Contractor GSI is incompetent. They destroyed my plants, left a pile of dirt in my yard, and I did not even order cable. They were installing in my neighbor house. They also did not ground their system when installed. Death to the Customer!!! Do not let these clowns on your property.

Can I give a negative star??? They don’t even deserve a star! We pay for multiple boxes and we have had at least 4x a week we cannot get on to the «on demand» which we pay for the movies that you have to access the on demand to get to. I called them to fix this problem and… After holding and being on the phone for 30 mins the guy tells me we have a technical issue right now in your area so it will be fixed by 9 am!!! I tell him that would be fine but what about the other times it has been an issue??? Could I get a technician out her to look at it??? Yes you could but you would have to call in again and wait to talk to one!!! AFTER I was transferred to 2 people (one being the head supervisor) Are you kidding me??? Horrible service company!

DECEITFUL AND SHADY PRACTICES!
I have had the worst experience to date with a cable/​internet provider! Their representative made me a list of empty promises (a discount on both my cable & wireless accounts and discounted rates on equipment), which were never honored. That was in addition to ordering the wrong equipment. I have since (April of 2014) been trying to have it resolved. All I have obtained from two of their actual «supervisors» is a website where I could «write a letter» since there was nothing they could do for me because their rep never wrote any notes about the discounts she promised me, in her efforts, to get me to sign on. Apparently, I need to write this letter to corporate to get the recording release authorized?! I’ve heard of getting the run around, but this is ridiculous! I have been a Verizon wireless customer since they started and have had their FiOS service before but their customer service is just NOT what it use to be! Also, I have been having problems paying my bill online for the past two months and contacted their IT department and all I got from them was, «we have been having problems with our website, keep trying or pay it over the phone», which there is a service fee for! When I asked to have the service cancelled due to the UN honored agreement’s, they said they would be happy to but that I would be liable for a $ 375 early termination fee?! SO disappointed!

THIS COMPANY IS DECEITFUL BEYOND BELIEF
Whatever price your given for your service is a lie. If it sounds reasonable its because its promotional and doesnt include equipment rental or taxes and fee prices. My service cost is currently $ 103/​mo for cable and internet. I have 2 DVR boxes and 1 standard cable box. My bill hasnt been under $ 192/​mo in the past 4 years.
I just cancelled my Cable service today and switched to an internet only month-​month plan. I was told I could have ¹⁵⁄₃ MBPS for 69.99/ mo, ⁵⁰⁄₅ MBPS for 79.99/ mo, or ⁷⁵⁄₂₀ MBPS for $ 84.99/ mo. Since I’ll be streaming my tv and movies from now on I opted for the $ 84.99. I asked the rep if there would be any additional taxes or fees to which she said no and that the $ 84.99 was all inclusive. After I reviewed the email order confirmation I was sent I noticed their shady tactics at work as usual. $ 84.99 is a promotional price for 12 months at which point service becomes $ 94.99/ mo. I guess they didnt think that was relevant.
Ive seen this with them plenty of times. I took a job interview with a marketing company based out of Ontario CA. After being called back for a second interview I shadowed one of their salesman who went door to door claiming to be a Verizon Accounts Manager for the area and claiming that we could improve their services all while lowering their bill. We wore badges with the verizon logo and looked the part. The company had no affiliation with verizon outside of collecting a commission for each service start and upgrade they completed. But we lied to the face of Verizons customers (with verizons unofficial consent BTW) claiming to be high level verizon employees. We would review a recent bill for the resident then offer them some amazing LOOKING deal where they would get better/​faster service or better equipment and a lower monthly price. What we didnt tell them is that after the promotional period ended (usually 1 or 2 years) their bill would be significantly higher than it was before we switched their service without the possibility of going back or receiving a promotional deal again.
Once whatever BS promotional period has ended you can forget about customer appreciation. I had TV and Internet on the FIOS network for 6 years with Verizon. Ive been «leasing» the same cable boxes and modem this entire time. Despite the ridiculous price Ive been paying every month for my service and the fact that Ive more than paid the retail cost of my cable equipment in leasing payments they refused to upgrade any of my equipment. My DVR could hold maybe 7 or so hours of HD programming before it was full and started overwriting programs but hey, what do they care? I requested a newer modem with wireless N capabilities to go with the ⁷⁵⁄₂₀ MBPS internet service I just upgraded to and was refused. I pleaded with the rep on the phone and asked if they could swing this in light of my years of being a loyal customer but was told there was nothing they could do. I could pay another $ 99.99 plus shipping and they would be happy to send me a better router. The rep mentioned that the phone calls were recorded during the conversation as well. A way of saying «Hey I agree with you, your current modem cant even wirelessly keep up with the service you just ordered and you probably deserve an upgrade after all this time but my company doesnt give a $%^# about you and it will be my job on the line if I give you something in recognition of your years of patronage and all the money we’ve made off of you.»
The technician that comes out to your property to install your equipment after you sign up, guess what? They dont work directly for Verizon either. Theyre subcontracted, much like the representative who was lying to your face. What does this mean to you? It means that when they start drilling holes, running cables, and screwing equipment into your walls (big noticeable equipment I might add) if they screw anything up or damage anything its not verizon thats gonna be held responsible, Its Bobs General Contracting service or whatever company is subbed out to perform the installation. If you have a problem thats who you will be dealing with.
Verizon FIOS is the fastest service you can get. Scuzzy, shady, unethical Verizon installed and owns the fiber-​optic lines that the service is delivered through so they’re the only provider of fiber-​optic service in most (if not all) areas. If there was any other company that offered the same service I would be thrilled to switch! Literally thrilled! It would make me that much happier just to know I wasnt giving Verizon any more of my money. They are beyond deceitful and truly couldnt care less about their customers. If ever there was a company who deserved to lose its entire customer base its Verizon. So do as you please but be warned, what you think is happening is NOT what is happening. And ABSOLUTELY DO NOT trust or even speak to anyone who comes to you claiming to be a verizon rep. They are lying scripted salesmen.

Verizon Fios is so horrible. They can not get one thing right. We have been with them for about 3 years and we have had so many problems with the service! Sometimes it is actually humorous how they do so many things wrong! What made me wrote this review today is this most recent «outage.» With this beautiful So Cal weather, I can’t even imagine what impacted the service so bad but the Verizon engineers have been unable to fix this outage for what is going on our 3^rd day now. No TV, Internet, or home phone. Absolutely ridiculous! If you are looking into Fios, I would suggest going with another company! Save yourself time & money by not dealing with them at all.