Dan Marc Appliance Service

This company was sent by Kitchenaid to fix our wine refrigerator. they replaced a motor (which wound up not being the problem). Then, when they had to come back, they screwed up our appt time and were extremely rude. I called kitchenaid and we demanded they send a different company. STAY AWAY!

My JennAir wall oven inner door glass shattered. Jenn Air sent Dan Marc out to replace. Although both Jenn Air and I provided a model and serial number, the tech came w/​o the replacement glass. He was rude and defensive. I missed a day of work and Jenn Air was charged for an extra unnecessary call. The office staff was not helpful at all.
When the tech returned he left glass fragments b between the layers of glass. He said he’ll just fall out. We insisted that he fix it properly.
I thought the service was poor and did call Jenn Air to let them know that should really look into who they subcontract to.

They came to fix our Kitchen Aid refrigerator door which wasn’t sealing properly when the door was closed. First thing the repairman said was that there was nothing wrong but if he looked at it I would have to pay for it. Well why would I have called if nothing was wrong? I expected to pay for it. He was here for fifteen minutes, fixed it, but said that if I wanted it to be perfect it would be over $ 1000. I just wanted him to get out of my house. Paid $ 200 and it’s better. Kitchen Aid needs to find a more reputable and knowledgable company to do their factory authorized service. This company is a joke.

After hurricane Sandy I had to repair my home from flood damage which took about a year. I then had to replace all of our major appliances. Went to a local store and got a package deal on Kitchenaid. The appliances are now about two years old. Last week, within two days of each other, my oven would not light and my refrigerator was leaking water out of the freezer. (I guess durable goods are not so durable anymore.). Googled Kitchenaid repair and was referred to Dan Marc. Called them and told them of my problem. They stated that the service trip would be $ 110.00 plus parts and labor. I asked if the trip would cover both appliances and was told the second appliance would be $ 55.00. I don’t understand why I would be charged for two trips to the same place at the same time. Service man arrives and tackles the fridge first. Tells me the repair would be $ 220.00 including the trip and the part would be no charge. I agree. He then installs a part that looks like it cost under $ 5.00. On to the oven. Without even touching the oven he tells me that the repair would be $ 600.00. I declined. The next day I called another repair company. They came, pulled the oven out, put in to a test mode and the problem corrected itself. Total charge $ 60.00. One tenth of Dan Marc. I report, you decide.

DO NOT USE! You have to wait a week for an appointment. The guy never showed. The customer service people on the phone are rude. They will keep you on hold for 20 minutes. I only was going to use them because Whirlpool was sending them for a warrantied appliance. Big mistake.

Service service an act of helpful activity; help; aid: to do someone a service.
Dan Marc Appliance Service an act of failure, fraud and unethical business practices. Over a 4-​month period they attempted to repair our wall oven. Still doesn’t heat, however payment was made for the parts that didn’t fix the problem. They now clam not to offer service to our area in Morris County, NJ and will not give us credit for past payments.

Stay away from this company! It took them 4 months to «fix» our Kitchen Aid microwave and ended up not fixing it. They always say they will call you, and then never do so. The woman who answers the phone is very rude and inattentive. The guy that they sent for the repair was clueless and had no idea of what he was doing. The 5 times he came to our home, he spent more than an hour on the phone (my home phone of course) calling Kitchen Aid to ask them for instructions. Every time he was here he received, and took, personal phone calls and once, he actually stepped out of the apartment to speak with his lady friend without any interruptions. He always asked to use the bathroom, which by the way is fine with me, but then he wouldn’t even bother to flush the toilet!!!
Our initial estimate was $ 600, but they kept ordering parts without even letting us know and 4 months later they gave us a new estimate of $ 1000! My guess is that they didn’t know how to fix it and just wanted to get rid of us.
Terrible company! They claim to be professionals and they’re really, really far from that. DON’T HIRE THEM.