Public Storage

Reservation was canceled and given to someone else. Manager was rude didn’t seem to care so much for planning ahead and calling their 800 ahead

Joel was very informative, patient, educated and helpful! He explained everything to me in detail, even in fine print. He went beyond the call of duty!

No security and over priced.
Our unit was broken into and we weren’t even contacted by them. We were contacted by the sheriff’s office who told us that the suspect (s) had rented a unit then had full access to any storage unit they wish because there are only four cameras in the whole place! I talked to people in the office who told me nothing other than they had cooperated with the police. They really didn’t care. I asked why they hadn’t contacted us directly to inform us that there was a break in and I was told, «That’s a lot of work.» The walls between units are drywall that’s easily removable. Our lock wasn’t tampered with at all, so we believe that they went through the easily removable walls. Everything was ripped open and looked at and we can tell that they had had a lot of time. I still haven’t heard anything from public storage about updating security and changing policy.
They don’t care!!! Be aware and stay away!!! Upon reading other reviews there are cheaper and more secure places to store your items.

We have three units here and Karyn is amazing. She’s always able to accommodate us as our needs change. We recently sold our home and needed to add another storage unit. Knowing we would be storing heavy items, Karyn made sure we had a unit on the ground level near an entrance. That kind of thought and consideration keep us coming back. Thank you, Karyn, for the excellent service.

Today I was frustrated with moving but as soon as I walked in I was greated by Joel, his customer service was a great help… Thanks to people like him the moving issues go away. Extremely helpful and awesome !

Today I went in to rent a unit for my brother and Joel was very helpful. Amazing customer service. Definitely recommend people to come here first.

One of the most friendly and professional Public Storages I’ve had the pleasure of doing business with. I haven’t ran Into any problems with the staff or the facilities in general. Karyn, who is usually the staff on shift when I stop by, is simply professional. Very friendly attitude, willing to help you with just about anything, and makes sure you’re pleased. Noticed the cleanliness of this location is beyond expectations. Only positive things to say about this location and their staff.

There are very few places anymore that have quality customer service. Public Storage is one of those rare places. I have used a number of their units over the past 2 decades and they always provide high quality attention to detail.
My last visit (last week), I simply needed some paling materials to store things at home temporarily. KARYN was super helpful, friendly, and professional. She made suggestions after listening to my needs, and she made the transaction so simple and pleasant that I will definitely recommend her and public storage in Calabasas in the future.

Great customer service, very simple with the move in process and no hidden fees. Affordable, convenient and they are very accommodating and friendly.

I have nothing but great things to say about Public Storage (Calabasas). They have always gone above and beyond with me. When I was originally looking for a storage space, they were able to find me exactly what I was looking for with a truly affordable price. Not many storage facilities try to find you a deal on a space. The storage facility is always clean and I feel my belongings are always safe due to their top notch security cameras/​coded gate getting in/​out. I also must say that the front desk is always pleasant in person/​on the phone. Thank you, Karyn!

Great customer service and reasonable rates. Karyn was always super helpful, and on top of things. Only complaint is the closest elevator in my building didn’t work on a regular basis. Luckily they had an elevator on the other side of the building that I could use. Would rent there again if needed.

I’ve been storing my stuff here for over a year now… i love it! Karyn is the best, she is always so sweet and helpful! The place is always clean and well maintained as well… :)

Karyn is always so friendly and helpful! I’ve had a unit here for almost a year and it’s such an easy hassle free process!

I got a great idea how about picking up the phone every once in awhile. Horrible location, dirty, poor customer service!

It’s really hard for me to rate this place so low because the staff are very nice but the units are secured with closet doors (the hollow core ones) there is absolutely no security there at all and there have been several break in’s that I have been informed of by some of the staff my self with is quite upsetting to know that they know it’s not a safe location and that your things might be stolen. They say they check the locks daily but I knew one of the managers for years and he told me the truth. They don’t check anything unless they get a complaint. They lock up at night and leave. If the units had more security then this place would be worth 5 stars easy. Fortunately I only keep crap I don’t want to deal with in mine so I don’t have to much concern but I know a lot of people who put very expensive things in their units and to be in Calabasas with a dumpy location like that just isn’t right. They need to fix this place up and secure it better. The rates are also way over priced for the crap they offer as well. I’m paying about $ 115 a month for my unit and it’s honestly not worth more than probably $ 50 – 60 a month for my space because there isn’t any security. In fact I left my key at home once so I just unscrewed the bolt lock on my unit and accessed it. It really is that simple.

This location is convenient, right off the free way, and has been really easy using. The staff is really nice and informative. I was helped by a really nice lady named Karyn who made me feel comfortable about renting a space. This place is great and I would recommend it to any one.

«Eddie and Yvette are very helpful and make it easy when moving in»… it seems like they love working there and had an answer for every question I had. …

EVERYONE READ BEFORE RENTING A UNIT THROUGH THEM!!!
Let me start by saying that I was with these guys for close to four years. Calabasas is a very safe area with little to no crime. The people that I rented from told me there wasn’t ever a single bit of theft in their entire history… So I figured I would be safe leaving my personal belongings there until I upgraded from my apartment in Calabasas to a house.
I had a 5×5 storage unit that I rented out for $ 96/​month… Keep that number in mind. It was $ 96 per month…
A few months before I vacated my stuff, I went to my storage unit to vacate my things and everything was there…
In December of 2014 I went in with my moving truck to empty the unit… Only to find that my lock had been tampered with. When I opened the unit, 75% of my things were gone… STOLEN… Rare, one-​of-​kind items, my wife and I had our childhood things stolen, Christmas decoration (no Christmas décor for us that holiday season).
The only things left behind, and not stolen, were heavy furniture items. Everything that was easy access and light was gone.
You could even see where the bolt on the door looked like it had an attempt to cut with bolt cutters. The lock (I purchased FROM this Public Storage) was tampered… In such a way to make it look like nothing was wrong.
When I went to the employees and they didn’t seem to care. All they asked was, «Did you purchase insurance through us?» No. because the guy told me it wasn’t necessary there, and because I had my own renter’s insurance. She didn’t care one bit. I called the police department to put in a report. They came by and said that they would submit everything, but basically there was nothing that could be done.
I tried thinking of any way we could catch who did this (ultimately they didn’t care and didn’t even try looking into who did it), BUT when I had an idea I found their phone number to call them on their website only to see…
THEY WERE RENTING THE 5X5 UNIT FOR HALF THE PRICE I WAS PAYING!!!
HALF!!! HALF THE PRICE!!!
Every year they sent me papers saying they were raising my rates, when in reality their rates were on a decline. I’m not referring to the «move-​in» special. I’m talking about the listed REGULAR PRICE… HALF!
When I called them out on it they said it was based on the current market… YEAH RIGHT! Calabasas is a well-​to-​do upper class area… Property value doesn’t crash in half here!
So essentially for the last hand full of years, they were charging me near double for my unit… UNBELIEVABLE!!!
They told me all I had to do was to check out the new rates online and call them to have the price dropped…
FIRST OFF!!! WHY in God’s name would I check out a website for the new rates when I’m getting letters from them assuring me that the rates are in fact increasing???
Since my unit was ROBBED and I had no need for one anymore, understandably, I already closed my account. So they said they wouldn’t give me the difference of the discretion because my account was already closed… WHY WOULD I KEEP AN ACCOUNT WITH YOU WHEN MY PLACE WAS ROBBED??? And especially NOW after I found out that I was being ROBBED on my pricing???
This is flat out disturbing and disgusting… I’ll never rent through these people again. I’ll spend the rest of my life telling everyone I know looking for a storage unit of how I was criminally mistreated by Public Storage.
At this point, the only way to make this remotely right is to refund me the difference of what I was paying versus what the actual price/​value was.
How ironic is it to spend about $ 4,000+ over a period of 4 years to hold onto cherished items, only to have it all robbed from you a couple of months before you were emptying it out? Then to find out you should of been paying half that much to be robbed… smh…

The staff here are friendly and very knowledgable. They had exactly what I needed and offered it at a great price.

Great place for storage! People are very friendly. I would recommend. I have two spaces and have never had a problem!