Captain Marketing

watch out! don’t do it with these guys.
very disappointing.

I hired Captain Marketing after using two other SEO services that didn’t help my rankings at all. The DUMBEST thing I did was decide that Captain Marketing is so EXPENSIVE that I might get what I paid for. WRONG!
I interacted with them more than the other services, and stayed with them for the amount of time they recommended before expecting results. Three months, and $ 1800 later, I saw minimal results and no real life effect on my business. Furthermore, the company says they post all activity done on the customer’s behalf on the customer’s account page. No activity had been logged for over 6 weeks (½ of the life of the account).
The company offered to give me a «special high price package» at «low» cost ($ 400), if I would give them a chance to make up for their error. Still saw no results, and the following month, they OVERCHARGED my account — $ 995.95! As a very small business, this was crippling to my finances.
Another reviewer had the same experience I did, in that they kept promising me they would refund the overcharge, it didn’t happen. I kept after them until finally, TWO MONTHS later, they refunded the amount, only after I took it up with my credit card company.
Now, six months after closing the account, they have charged me AGAIN! Back to the credit card company!
HUGE WASTE OF TIME AND MONEY WITH NO RESLT. Wasted time trying to help them to help me, then wasted more time trying to get back money they «accidentally» overcharged me.
Save your money and a huge headache. Do your own SEO or buy AdWords.. .

We hired Captain Marketing over a year ago to design and implement our Pay Per Click campaign. In a short time we ranked to the top position receiving high quality scores responsible partially to securing the top position with Google. This achievement was made possible working with a skilled staff at the firm such as Andy Hulit & Kyrsten Ilejay, the PPC project managers. If you sign up with Captain Marketing make sure you have these 2 skilled individuals creating your campaign.

Date: 3÷31÷2015 7:22:46 AM
To: Taylor Netek
Subject: I want my page fixed today…
I have been working with these guys for about a year, they offered great returns on our money, we have seen no results, please go to my link
they are in control of the site, been working on it for a solid 6 months, charging my card each month, but still the website does not work, or work properly.
I’m at the point now to ask for a full refund and hire a professional web builder. I have paid these guys thousands of dollars, and they wont return emails or phone calls. For the record I had a decent webpage to start with, they took it re wrote it in the wrong format according to yahoo, it is in the wrong directory and it takes 25 seconds to load, who wants to wait that long. Looks like your out of business or a bad webpage.
Buyer be ware, I will be writing on here every Monday till I get my money back or they fix it … Rob Presson HOUSTON TX
Please click the link to my company… Or look me up advanced express delivery

I had a positive experience with Captain Marketing. I own a photography company and paid them to help increase my webpage rankings. Using there services I saw my webpage rankings continually get better and better. They were very easy to work with. Unfortunately do to budget constraints I ended up having to cancel my service with them. Canceling was very easy to do and nobody tried to strong-​arm me into staying with them. Based off my experience, I would recommend their services to anyone.

Worked with them for 2 years and we started at #1 for our top keyword and wanted to have a SEO compaign to help buffer us against any competition. In late 2013, we were dropped to over #150 for our top keyword and equally low on a dozen other keywords where we were in the top ten before. I called to cancel and the rep convinced me to place the account on hold until we could figure out what went wrong. I agreed to place the account on hold, yet a few months later I discovered that the account kept charging us $ 300 a month.
It’s bad enough wasting away $ 4,000 on this service, and being overcharged $ 900 after I told them I’d like to cancel. The real pain was the drop in our revenue after our ranking was negatively affected — we lost about $ 20,000 in revenue that we had PRIOR to using captain marketing. I contacted the company to recover the $ 900 in unauthorized charges and they keep saying they will refund me but never do. I followed up with Mike O’Malley and the team by emails, phone calls, and letters but they don’t respond. Terrible.

Why don’t my reviews show up?
People need to know what a terrible company this is!!! I would put negative stars if I could!!!

I have worked with Captain Marketing for just over 3 months. Joy Harding was our project manager. She was very good with returning phone calls and emails. Her customer service is very good. They have a lot of different services to offer.

Well, it’s been a month since we started using Captain Marketing — Kyrsten Ilejay is the Project Manager working our account. Over the past 10 years of running our business, we averaged $ 65,000/year revenues before using Captain Marketing.
This past 30 days of using them to set up a Google Ads account for us, we sold almost $ 20,000, which, glancing at these numbers, is a 30% uptick in our annual sales in ONE MONTH!
So, we made ¹⁄₃ of the money in one month that we usually make in one year. This is all since Kyrsten started doing our Google Ads campaign. (I had tried to set this up for myself and failed. She has an in-​depth understanding of the consequences of each statistic you see in Google Ads.)
These numbers say it all.

Not happy with this company. I don’t know how they are with larger companies but their customer service is terrible. The person that handles your campaign hardly ever got in touch with me. I cancelled my service with them because I realized I was over paying for 10 keywords. I paid $ 500 to get it going and $ 299 a month. After canceling they called me and told me they wanted to prove themselves and that they would give me 40 keywords for $ 99 a month. After about 8 months, I found they never gave me the additional keywords and they kept changing my campaign manager. None of them gave a damn after their first email to me. I found out about them not giving the extra keywords because my new manager had no idea when asked about it. They give a bunch of promises and don’t deliver. They promised facebook and Twitter accts that they would post to. Blogs etc…
Very disappointing. I spent a good amount of $$$ for nothing. I don’t know how they sleep at night. That goes for most SEO companies. I’d Use the India based companies. I lost all faith in the greedy SEO companies.

Hello this is johnny Pet service I started using captain marketing and I’ve used other companies and have not got very good service or customers I’ve been with them one month they increase my links and Unilocal was one of them and I have been getting calls in my area which I’m very impressed I would recommend this and the company and the gentleman that’s helping me is named Jeff Cooper very good gentleman I’m very nice he knows his stuff they really know what they’re doing so give them a call and listen to what they say

Terrible business — this is the type of business I thought I was avoiding. There are a lot companies that promise that their SEO services will help drive business to your site — very few deliver — Captain Marketing is one of this companies that do not deliver. For $ 399 a month they never completed the work promised and never responded to my numerous emails asking them to finish their work. I stayed with this company for about 5 months money down the drain. I received a call today from Captain Marketing asking why I was leaving and upset and offering me ½ off for three months (that offer was a joke). I told the caller why would I want invest more money to get terrible service and no ROI from their efforts.

I reviewed them before and still say if I could give them negative stars I would. Funny how all the 5 star ratings are all based in Cali. Most be how the employees get a bonus, to write a bogus review.

Smooth sales people, immediate action, slapped by google because they using black hat methods. We had to disavow over 300 backlinks to gambling and porn websites. Not a good company! Even after getting a refund we still have to clean up the mess. We started on the first page and they kicked us down to third page. DO NOT USE THIS COMPANY if you’re looking for legit SEO. **Also, anyone else notice that all the 5 star reviews have only one review and all the 1 star reviews aren’t recommended? Fishy? Methinks so.

April 28, 2014
Review of my experience with Captain Marketing:
I needed the services of a good «SEO» company for my business. Mr. Robert Buttle of Captain Marketing was assigned my project manager. Mr. Buttle laid out in an email and phone interview the cost for the plan I selected. They conducted a thorough review of my Internet store. The services mentioned in the plan covered the tasks I needed completed.
Unforeseen circumstances are preventing me from continuing with Captain Marketing. I wrote a letter explaining why it was necessary for me not to proceed with Captain Marketing.
Mr. Buttle called me after receiving my email. He asked me if there was any way they could modify my plan of service to keep my business. I explained to Mr. Buttle that an unforeseen expense has come about.
Mr. Buttle did not argue with me about granting me a full refund. Mr. Buttle told me my «full refund» would be granted and completed within 5 business days. My bank will be watching for the refund from Captain Marketing.
This is an honorable way to conduct business. I let Mr. Buttle know of my cancellation of Captain Marketing services, before any work had started on my website.
Respectfully,
Penny Montague/​PDM Self Defense, LLC

The biggest compliment you can give a company is a recommendation, and I would most definitely recommend this place with my friends and associates. This is my first time with the search engine advertising thing and so far my expectations have been fully met here! I’ve heard some horror stories from buddies of mine who have tried SEO before and have to admit, I was not anxious to throw my hat in the ring. I run a small little shop and don’t have a million dollar advertising budget. Every red nickel counts! But I know I also needed to get some new cliental to keep my business above water.
When I started this, I was attended to right away. I was contacted consistently and really felt like these people knew my business and what I was trying to achieve here! And they kept me updated through the whole process of the set-​up to make sure I understood everything. Ive even learned some things about the internet itself that I never would have known. I’ve seen my search listing move higher in the rankings and I have gotten more eyes on my Facebook and Twitter page than I ever thought I’d get. So far Captain Marketing has done a pretty damn good job with my business!

I help run a small family owned business that needed help with «SEO». Its easy to be skeptical of internet advertising when you have a bad experience with similar companies. A good «SEO» company is hard to come by.
A friend of mine recently introduced me to Captain Marketing. Although I was unsure initially, we chose to give it a shot. To our surprise, this firm does deliver on its promises. It took a few weeks to really get things moving, but by the second month, we saw results! Phone calls and emails with new leads. I can’t speak for everybody, however, I can say we saw tangible growth using their services. Cheers to our growth!

I’ve been Captain marketing several month now. (less than a year)
They did everything they said they would, and they did it twice LOL
Seriously, about 3 months in a paid to have a brand new site built (ouch). I am a very small company and do not have a large budget, and it can fluctuate month to month because of clients coming in or not. They set up my old site and did a good job the SEO they did for me got the site up to standards. I built my 1^st site myself and I’ll admit I’m not experienced in it.
Then a few months later I had the new site built and they had to start over again from scratch, though I assume it was less work because the site was better. they never complained and got it done rather quickly.
Now a few months later I have run into a time when I do not have the funds and have had to cancel. They gave me no hassle, obviously they tried to keep me, but when I explained the money issues they were ok with letting me go. They have not as I saw one complaint charged me after canceling, if they happens I will update this review. LOL
I can’t say they are the best SEO company out there I haven’t tried any others, but I can say they did what they said they would, and did it twice with no extra charge. I hope they are successful and are able to help out other small business like mine.

After dealing with several unscrupulous SEO and PPC companies in the past, Captain Marketing has been a breath of fresh air. On the SEO side they provide exact reporting on link history and ranking progress reports. Every time a change is made to the back end of my site it is detailed and sent over. Within my first two weeks of working with Captain Marketing I saw significant movement in several of my targeted keywords. I can’t speak to the overall success of my SEO campaign because we have only been using them for two months.
On the PPC side Andy Hulit has been a god send. I was taking an SEO cold call from Captain Marketing and he was brought on as the PPC expert to help close the sale. He pointed out many flaws in our past PPC campaign and explained what he would do differently. The miracle is, when he won the contract, he actually did everything he said he was going to do. Every time I call with a question or concern returns my call and takes time to answer all my questions. The amount and quality of our leads has gone through the roof. The cost per unqualified lead has gone from $ 146 to $ 86 and our conversions of those leads is now above 50%. This is way above industry standard and their management fee is 75% cheaper than we were paying before.

Note: representatives from Captain Marketing called me 4 times protesting my review. They offered me a financial settlement to bring it down but I refused.
I have cancelled my monthly service with Captain Marketing last Dec’13 after using them for 5 months for an SEO product. During these 5 months, we have encountered so many bad experiences with them in low product quality, late deliverables, bad project management and worst customer service I have ever seen:
— I switched about three project managers. All over-​promised and under-​delivered. At some point, I felt that I was managing the project manager and hand-​helding them every step of the way
— The SEO package was not the best compared to others I heard about. They kept messing up my keywords
— I lost about two months of marketing budget because of Captain Marketing
— I have asked for a refund due to error in their billing. I had to call three times. They finally credited me but took up to 3 weeks for the refund to be deposited in my bank.
I definitely do not recommend CaptainMarketing due to their shady business, bad customer service and low grade product.

Wish I could give it less.
Our company spends over 20k a month on ad words, and SEO related services.
3 CSR reps to us on a cold call, none of which could give a positive example of their services or successful customers.
look at the positive reviews, all within a 30 mile radius of location.
Stay away — better options out there.
Find someone that cares about their customers (enough to at least list them).

Update,
After being a complaining customer and unhappy with my service, A rep from captain contacted me and offered a free 6 months of service and promised to makeup for everything that I was upset about, The rep was very nice and I hope the free 6 months will makeup for what I felt I had lost.
I will update once the program is running again.

Update. My rep is gone and no one has contacted me. Even with the free months they gave me, I am disappointed and would not recommend them to anyone.
It is just unbelievable that a company would operate like this!
Service has to be unbelievably bad when they offer it for free and you turn it down! Yes, they are that bad!
Now they are going back on the what the last rep told me (I have even sent them copies of the email verification of the free months of service) and trying to make me pay them or change my Unilocal review. These guys are unbelievable!