Hertz Rent A Car

Terrible rental experience! I should’ve listened to Kevin M. We reserved for a compact car since we were traveling quite a distance. When we went to pick up the car they wanted to give us a Jeep Patriot which is not that great on gas. After being told they had no other vehicles available we agreed to take it. Upon inspection my husband realized the 12v didn’t work, he explained to the agent that we needed our GPS and would be unable to charge it. The two agents behind the counter seemed mildly irritated but agreed to give us another car. When we got in that car the «Check Engine «light was on! My husband told the agent and she proceeded to tell us it would be fine and it «just needed a maintenance». Seriously? You expect us to take a car to South Carolina from Florida with the check engine light on? After going back and forth with her she finally said she would give us ANOTHER car but had to go pick it up. After being there for an hour already she shows up with a car that has a broken seat! The seat would not go back and my husband was practically against the windshield! AGAIN… the agent debates with us and tells us we’re «not doing it right» and wants to give us a lesson in holding the lever down and moving the seat back. Trust me… it was broken. Finally just asked for our money back and went down the road to Avis. They also couldn’t release the $ 200 hold on our credit card. we had to wait for it to «fall off». Ridiculous all the way around. Save your time and energy and go elsewhere. Hertz used to be the top name in the industry, it’s a shame they can’t be trusted any longer.

Go elsewhere if at all possible. This is my second time in a row with a horrible rental from hell. I Rented a full size with a free upgrade to premium. Because I chose to prepay I was at their mercy. I was told there were no upgrades available and was given Chrysler 200 as my «premium» upgrade. I saw luxury cars on the lot. This is their bait and switch rental program. Then afterwards I realized the car was infested with biting ants which swarmed out of the passengers seat whenever the car warmed up.
Initially Customer service told me the car was drivable and to drive back to Fort Myers airport to exchange it. After another hour or two on the phone talking to over ten poorly trained service agents and multiple numbers they agreed to tow it.
I forgot a raincoat and tried to reach the fort Myers airport but left a message. Which was quickly returned and was given the correct number to call.
The local managers refunded my unpaid money and offered a gift card. From my experience you will just get screwed over by corporate when you try to rent again.
I want a full refund and a customer service number with trained intelligent agents who speak American English. Not a south Asian parrot who can barely order a meal speaking international English.

Horrible experience. Will not rent here again. I had a reservation, so it was not a surprise that I was coming to rent a car. The car was dirty and the gas tank was empty. After waiting 40 minutes for them to“clean the car and fill the gas tank”, it was still dirty. The agent marked the fuel on my contact as full. After driving away, I noticed the fuel tank was only half. What the hell did they do for 40 minutes.
Since I had a reservation, the car should have been ready to go when I got there to pick it up.