Climate Solutions

warning rip off alert total fraud state should shut them down total scam !! stay away tried to charge over $ 1700 to clean air handler run away fast !!! they will steal your money !!! another company fixed it no problem for $ 175 read other reviews they suck !!! cant imagine who would be stupid enough to pay them a cent !!! THEY THOUGHT THEY COULD GET AWAY WITH IT BECAUSE I LIVE OUT OF STATE GOOD LUCK FINDING ANOTHER SUCKER !!!

We have a home warranty and are at the mercy of which company to use when it comes to replacement/​repairs. Our Air Conditioning was not working properly (not cooling most times). Home Warranty of America has one company for their A/​C repair/​replacement company. This warranty company is another bad review. Here is what we experienced with Climate Solutions… Mark was rude that came out to access and diagnose the issue with A/​C and Handler in attic of garage. He raced around and never hooked up any gauges, leak detector or any diagnostic equipment to test. He just visually inspected both Compressor and Air Handler. We could not go up into the attic and see what he was doing since it is a tight spot. We relied on his expertise to tell us what he found. He was done with inspection in which seemed like only 10 minutes. He said, oh the air handler in attic is dirty. I asked him to clean it, he said oh no, it needs replacing — it is rusty with metal all over it. He was going to replace only the coil in air handler, but said the model number could not be read because it was wrinkled on paper. Therefore, he could not get the part and had to replace the whole air handler. He said that also, if he replaced the air handler, the compressor would need to match with R410A and not the R22 that it is. We would be responsible for the compressor at $ 3,110.00. The warranty company did cover the handler and not the compressor since he said nothing was wrong with it and only it was not compatible. We were upset to say the least that first off, why can’t they put in any coil in these units to repair. We never received a diagnostic paperwork, He left. Very strange. This gets better, ok, then the installers came three days after I had to follow up calls with the company to find out when they are coming. They will never call you to let you know. The installers came with the air handler (warranty company paid for) and our $ 3,110.00 compressor. It was a lower quality unit (Goodman). The installer took off the cover to the compressor and my husband happened to be standing there and noticed the compressor had an oil leak. He said to the installer, hey look, what is this oil here I see? There is a leak and now I feel the compressor is in need of repair or replacement. He said it was water. I said, COME ON!!! It is oil. Adam told Jesse to come here, don’t talk to the customer. (hiding something). They play you like a fool and they seem like scammers. Adam complained the whole time he was there about how the Air Handler would not fit in the attic. I felt like saying complain to Mark who ordered the large one and not the smaller one. Or complain to someone that cares. I did not want to hear it. Adam also complained that we were wasting his time when we told him we need to contact the Warranty company by phone, project is on hold. Adam said, they don’t get paid for this. Weird comment to customer! Then After WE made the diagnosis of the compressor that is bad, WE called the Warranty company to see if they would replace and they said, yes, if Mark diagnosis it again. Well, We tried to get Mark back out to do so, he ignored all our calls, said he scheduled the appointment and didn’t, Mark said nobody said he was supposed to come that morning, I said yes, his name is Philip. Mark called me a liar and said, no, nobody told me that. Mark also complained to the Warranty company that I called too much to get him back out and then got made at us and canceled the whole damn project. Mark was making every excuse possible to not come out and re-​diagnose and make him look bad that he missed diagnosed the whole thing. The air handler was fine and it was the expensive compressor that was needed all along. We called Home Warranty back and told them, Home Warranty of America said too bad, we only work with this company and you are out of luck. Mark V. (Inspector Mark’s manager) said we did that oil spill ourselves and blamed us as well as Mark (inspector). They are not on customer’s side and only listen to Mark covering his butt.

The guy they sent out was just very rude. He went in, tinkered around with the AC for a few minutes and informed my husband that the cap to cover the float switch was missing. He then proceeded to make some calls to his office describing the problem. What’s galling is that he did not bother informing my husband that the inspection was done, even though my husband was sitting in our living room in plain view. Just up and left without saying anything! At first we assumed he went downstairs to check on other stuff but after about 45 minutes and still no maintenance guy, we placed a call to hotline, who then informed us that the services had finished and their staff will not be coming back.
Please, review your staff about customer relations and BASIC COMMUNICATION win clients. It is just plain rude to not say anything and leave people to wait and assume you are coming back when you’re not. We do have to work too, you know.

Well, I have been waiting since 10:50 PM last might, for a serviceman to show up, as part of maintenance contract. Called twice have yet to get callback. Thermostat won’t work, a/​c doesn’t shut off, not cool properly during day 5 year old. Custom solutions unit scam artists! Just hate them! 14 hours later, still no one has arrived!!! They finally showed up at 7:30 pm. A new «technician» of 2 mos. Showed up. He determined the previous thermostat they’d. Installed was bad. Nice guy, so I said replace it. It should be covered under my maintenance program. He didn’t know… however he said he didn’t have a thermostat with him. ??? I said fine, go buy one at Lowes or Walmart. Management was called, he was instructed they would have to come out Monday, to replace. I said that would be 4 days of a/​c running. Since. I live alone, I said this scares me, because of possible fire. I was advised this was all they could do for me till Monday. Old lady called me Monday about 10:30, questioned that she was advised I had a problem. I said yes, since Friday 10:50 PM. I said cancel the maintenance plan. I’m done! t Saturday eve to Lowes, bought a new thermostat and installed it myself. Sad thing is, I’m a cancer patient, and bought this service to help me.