Quality Inn And Conference Center

Stayed in January, 2015. Staffs are very kind and friendly. However, the room (#127) is way old in unpleasant condition. It is like a haunted mansion’s room in a old remote town of middle of nowhere. I am usually very tolerant with old facility if nice good supply/​pressure of hot water available for comfortable shower time; however, it was not either. I am so disappointed of the room, and the Quality Inn. I believe this room does not meat «Quality Inn» brand reputation. Although I stayed here with Expedia vacation package, which hotel portion of cost is said way cheap, I choose there for certain level of quality under the brand name, unfortunately they fail. I regret that I choose «Quality Inn.», and surely they have hurt their brand reputation and my trust on them.

This is by far the worst hotel we have ever stayed in. As we approached the exit, we prayed this would not be our hotel by its neglected appearance. Hotel has the audacity when people complain on web to blame them for not booking a renovated room. Sorry but surprise, surprise, people who book at this hotel are unlikely to reside in Burr Ridge, IL Maybe this hotel does not realize that reputable hotels don’t have two tiers of rooms (deplorable vs std rooms).Fool that I am, I believed all Quality Inns would be halfway decent. Right before we departed, I did see the negative reviews and requested a «renovated» room. Of course, none were available.
Rooms have «look» of the 70s and hallways reminiscent from scenes in the movie, «The Shining». Unfortunately, it looks like no one has taken care of it since the 70s either. It looks like someone started removing wallpaper from the hallways and stopped some years ago. There are no secured entrances/​exits, laundry not functional (burn marks by outlet), fitness room equipment not functional, missing hardware for bathtub, fixtures coming off walls, torn fixtures, torn/​stained furniture, AC does not function which causes mold/​musty smell and damp carpet, patches of torn carpet in foyer, building literally falling apart, wallpaper peeling off walls, etc.
Plus, there are no indications that there is any renovation work being done to these disgusting rooms. If they truly renovated any rooms, that has been quite some time ago and there is no evidence of it continuing.
After this experience, I will NEVER EVER stay at a Quality Inn again. YUCK!!!

Run don’t walk away! They will put charges on your card after you stay there! ! I have numerous charges on my card and I went through
so I payed through them. I have called and called and they won’t answer. I only stayed there for an hour before I went screaming out. The room was disgusting! There was mold all over the walls in room. I almost got suck in the bathroom with a faulty lock. Plus the doors to the parking lot didn’t lock! So anyone off the street could come in. I told the manager that I didn’t feel comfortable and i wanted to leave. I was told to bad since I booked through
so no money back. So i called hotels. comand they apologized and gave me my money back. So what did this hotel do? They charged me all these crazy charges! The manager was aggressive and i felt threatened so i just left. This is the worst place i have ever been at. I will not rest until i get all of my money back on my card!

First, this entire review is copyrighted by me and no part (partial or full) may be printed or displayed without written consent from me. Period.
I want to say, this 1980’s designed, previously grand hotel, was impressive with it’s «back to nature» parking lot, with daring overgrown covered entrance. The amazing design touches also include aged windows and curtains with randomly displayed piles of mattresses or rolls of carpet. To complete the look, weathering was allowed to «pop» the stucco off a few bricks and the metal numbering left dark lines down the outside walls.
I was impressed with the «classic» odor of the main lobby, with a welcoming amount of heat. It was warm outside and warmer inside– I just love saunas. Honestly, the main lobby was very nice looking and very modern. I can confirm the hotel will reserve on your credit card 115% the cost of the room, in addition to a fee for incidentals– for the short period of 10 Days.
The staff showed up quickly to check me in. She was very kind to leave me a bit of her DNA on my drivers license and credit card in an effort to show how hard she was working in the impressive heat. She must drink lots of water to be so moist.
My journey to my room was nicely long. It allowed to dwell on how tired I was and when my travel will end. The halls were very wide; which helped greatly, as I was weaving from exhaustion– I didn’t want bump into walls and disturb the few couples partaking in intercourse. The carpet in this part of the hotel was vastly different than the nice carpet in the lobby area. With artistic flair, several spots were «enhanced» with some sort of product that seemed to remove the color. The walls were beautiful late 1980’s wall paper, with welcoming attempts to save it with tape. I did miss my room several times, as they were repairing my spot of the wall, and didn’t have a room number. The hotel assumed I was an intelligent person (which I feel that I am) and let me guess which room was mine.
My room was amazing with the level of dirt on the floor. The photographs, won’t do it justice. So, I protected the beauty of it by placing towels and bed covers on the floor. The office chair in the room had DNA messages left by previous guests. How thoughtful of them. Beds were of the classic 80’s design and were very sturdy and hard. They made things so well back then. Air conditioner ran at full blast and was so cute and tiny. It did keep the room cool as it was «old school» and had none of that pesky environmental control.
I will note, this hotel room wasn’t CPAP friendly. No AC plugs were easily available, and the one I did find didn’t have the protective wall cover– I know, a bit shocking! I did have to use the toilet (I am human) and I loved how the internal guts of the toilet smacked around inside tank when I flushed it. It also let me know it missed me and hissed every few minutes as it filled backup with water.
…
In ALL honesty, this hotel was horrible. The mold in the A/​C unit fried my sinuses and I woke up with a constantly runny/​weeping/​swollen nose. I did NOT get any sleep. If I could give this place ZERO Stars, I would.

I’m generally very understanding when it comes to mistakes and problems, but this crossed way over the line for reasonableness. We called in our reservation as part of a reserved wedding block. Mistake 1. When we called to see how early we could check in, we found out they had put in the wrong date for our stay and already charged our card. Then they tried to blame us for the input error. Topping off the list of problems with our stay that resulted in a 5:30 a.m. check-​out just so we could drive five hours home to get some sleep: the fire alarm went off 3 times, including once around 2 a.m. and again at 5 a.m.; someone tried to break into our room; and there was no hot water, cold showers all the way. Honestly, I’m not sure what exactly we paid for. The worst part about it all, no one seemed to care. We were blamed for all of their problems. And, although I’d never had a problem with any Choice Hotel before, I’m cancelling my membership and never staying with a hotel in their chain again. It’s been almost a month, and, despite numerous attempts to contact customer service, I just keep getting shuffled around and ignored. Absolutely awful.

Didn’t get a chance to read the other reviews before I stayed but I’m glad I didn’t. The other reviews are all pretty harsh. This place isn’t the greatest by any means but it isn’t nearly as bad as they’re making it out to be. Maybe management has changed since then.
I booked a room with 2 double beds for less than $ 100. When we checked in we were greeted very politely by the front desk ladies. They offered free breakfast in the morning which wasn’t half bad. The basics, waffles, cereal, toast, fruit etc. The room was fine. Only problem we had was a goofy stain on the floor. Other than that no problems.
They are currently renovating a good portion of the hotel so a few things were somewhat of an eye sore. Overall it wasn’t a bad experience by any means and I would recommend this Quality Inn to someone one a budget, like we were.

My friend has stayed at this property since November 1 2013, first nite he checked in the rate was $ 59 them a few days later w. o any notice the rate went up to $ 79 the front desk refused to adjust. Then after 31 days in the state of illinois taxes are waived. I argued with the desk and they made some adjustments but not all. Now 7 months later, personal situation is my friend is purchasing a home and taking longer than expected! LOL but just recently random charges are showing up on this ATM and the front desk has no idea. After leaving messages since Nov 1 2013, Russ the manager finally called and could not explain the charges. He said he didn’t see any charges on the bill, I was looking at the bank statement online and told him he was wrong. Probably won’t hear from him and call corporate office because privately held property. Supposed to close on property friday. fingers crossed. Even the entire stay was construction, water dripping in hallways and not even sorry about the pounding starting at 6am. Complained and tried to move away from the pounding, but the front desk did nothing. They are only good at taking $$ that is it!

I wish I would have read others reviews before I stayed here. On the website it’s advertised as a nice looking hotel with lots of amenities. Instead it’s more like a crack house. I’m surprised there weren’t junkies and hookers roaming the halls. This place is dirty, dingy, damp, and disgusting! The carpet had lumps under it, my socks were black from walking around. The AC/​heater had the paneling half off, the bed was lumpy, and obviously very old and uncomfortable. The only positive thing about this hotel is getting to check out the next morning.

OMG! This was the WORST I mean WORST hotel I ever stepped foot in. Me & my boyfriend (young couple) picked this place to stay for the weekend. When we walked in it smelt very bad. Hallways are gross. Rooms are just disgusting. I didn’t even wanna take my shoes off because the carpet was awful. Beds were low to the ground. The elevators smelled like nobody has been in it for years. I heard the bar has been shut down for so long already. I wish i could give this no stars. I just would NEVER recommend this place to nobody. It was so bad that I called the front desk & told her I seen 3 roaches that I wanted a refund. Her name was Heather & she was VERY NICE & totally understood. I would of rather slept in my car. That’s how bad it was. The ONLY good thing about the hotel was the pool. VERY NICE pool area but that is by far it. They might as well tear this hotel down. I will NEVER return. I was not even there an hour & needed to leave. Please take my advice.

I rented a room for an event I attended here that my family had for NYE and boy was that a HUGE mistake. At 12p, I requested a fridge be placed in my room, as I’d gotten takeout from Maggianos (shouts-​out to them for providing a great dinner!). I get in the room around 8p and there is no frige in sight. Here begins the downward spiral: I called the front desk and Krista answers, apologizes, and then mystifies me by saying, she was unaware of my request. I called back at 10 and ask for 2 toothbrushes and toothpaste. At around 10:20p, the guy comes in with the fridge and without the toothbrushes and paste. He says he had no idea what I was talking about.
Then the front desk calls, apologizes and says the guy «forgot» to bring the brushes. The pattern of unawareness and forgetfullness has started. Admist us getting ready to go to the party, she requests that we come down get our own stuff. I go to place my food in the fridge and find all of these black spots inside indicative of dirt if not even worse imagined things. I called the desk, and I get «Blah, blah, blah. Apology. Blah.»
So, after another 30 – 45 minutes another fridge comes. By this time my food had been sitting out from 845p-​11p. So I might as well placed it in the dirty fridge, because if I eat it now, I’m gonna fet sick anyway!
At 1245A, after speaking with the fam about my displeasure with this experience, I ask for a refund and will vacate the room. I was denied, they said, because I’d already checked in. And they replaced the fridge. Great customer service, eh? Methinks NOT.
After my family’s party ended, my BF and I changed clothes, and left anyeay around 3a. I did not want to finish ringing in the New Year at such an unprofessional establishment.
BUT that’s not all… something told me to check my account. I had a special «surprise» waiting for me. It was an additional room charge of 115% of the room rate as well as the room charge and the normal 15% incidental charge. I am LIVID at this point. I call and good olé’ Krista answers. She can’t explain why I was double charged and hangs up the phone me because she can’t handle me being upset. Of course, I called back, and she explains I need to talk in a nice tone to her. If I’m upset, should I hide how I feel as a guest? That’s absurd. I told her she need to revisit her career choice if she thinks that this is a pleasant situation that I’ve had to deal with. This hotel is the bottom of the barrell.

THIS PLACE DOES NOT DESERVE ONE STAR.
I was here for a wedding over the weekend. Not only was the service APPALLING (Front desk staff spent more time outside smoking and talking on the phone than at the actual desk), but no one could answer any questions, or be bothered to assist us in any way, INCLUDING the management.
And the food… my chicken walked off my plate, potatoes came from a box, drinks were from the bottom of the well… you get the picture.
Please, please, please, if you consider a wedding at this place, just e-​mail me and I’ll help you find something better. I wish my friend would have done the same.

There are several issues with this hotel. First, they advertise on
and
as having a complimentary airport shuttle. Before booking the hotel, we called to verify the complimentary shuttle because this was the only reason we were booking this hotel. Not only do they not offer a complimentary shuttle at all, it is a $ 30 cab fare to the airport and they do not even slightly care about the fact that they advertise for shuttles they do not provide.
Second, they also advertise having an indoor pool. Not only is the pool not functioning (and from the looks of it, hasn’t functioned for a while) they are annoyed when people ask where the pool is located.
Third, the hotel is very run down. There are creepy paintings on the walls and you can hear everything through the walls. We can hear the people 2 doors down flushing their toilet.
One last thing, it is out in the middle of nowhere. There is hardly any food nearby and without a complimentary shuttle, there is no way to go anywhere. We paid over $ 100 to stay in this hotel and it is not worth a penny. No mini fridge, no microwave, smells musty and old and definitely has false advertising on all the websites. NOT WORTH IT! Do NOT pay to stay here.
Overall verdict: You are better off sleeping in your car.