Loyola Center for Health at Burr Ridge

I went to the urgent care center in Burr Ridge with a chest cold. The doctor I saw, which is probably giving too much credit, said I had a swollen lymph node on my collar bone that was not related to my chest cold and far more serious. She used the terms it was «mushy and you can see it» Perfect venacular for someone as experienced as her. She said more times than not this swollen lymph node is associated with a metastasis and should be biopsied. To say the least this scared the heck out of me. So much i went to two other doctors. They both told me that nothing was out of the ordinary. Everything was fine. How could this, and I do say it sarcastically, doctor be allowed to see patients. Please stay away!!! I would give the doctor’s name but I don’t want to risk the lawsuit. I did call the coordinator and the center. This gross in-​adequecy should never be experienced by another.

Dr Lily Uihlein does NOT advocate for her patients. My 9 year old daughter is always waiting 1 – 3 hours for her. She does NOT give individual care and attention to her patients. How dare she do this to a child. They over book, they double book, so then Dr Lily uihlein comes in and out leaving my daughter waiting. As well as her other patients since she’s all over the place. So you wait a total 2 – 3 hours for 5 minutes of her FAKE care. When we arrive they have stated: sorry the doctor is over an hour behind, sorry we don’t see your appointment maybe it was accidentally cancelled— how can appointments be accidentally cancelled. Seriously this is Loyola??? We have gone through this for a year with Dr Uihlein. This is appalling. We left Northwestern because we’re closer to Loyola. We NEVER went through mediocre service at Northwestern. I’m switching back to Northwestern! Needless to say Loyola does NOT treat the human spirit. Receptionist and so called office managers are beyond rude, unprofessional, and these are the people representing Loyola-​good job Loyola

Please let me say that I have been going here for YEARS (since the 90’s). Treating the human spirit is all you have left under this circumstance. While I am still going here hoping for improvement, better understanding of combined medical conditions, teaching their nurses/​doctors that all are not DUMB just because they do not own a degree like they do, not calling a parent harsh or intimidating when they are knowledgeable & informed… I detested the treatment of my now deceased twin under the uncaring unkind circumstances where you cannot pick apart a child because you want to calling him a leaky dam, but have to combine all conditions to see how they play or do not play well with others in order to treat effectively. Listening to me when he was first brought in to the ER in this instance would have been a start considering he & twin were born at Loyola AND ALL CONDITIONS WERE IN THE SYSTEM!
THIS IS A TEACHING HOSPITAL SO TEACH APPROPRIATELY!
See:
This is my story…

I had two rounds of physical therapy here, both with Seth Kress. First round was following a surgery I had, and as a result I had limited movement of my left shoulder and my left elbow locked up and I couldn’t un-​bend it at all. After every appointment I could see my shoulder regaining movement and my elbow slowly being able to un-​bend. Now, my arm is back to being a normal arm thanks to Seth. My second round of physical therapy was to fix my right rotator cuff muscle which I pulled from overcompensating for not being able to use my left arm after my surgery. Second round went just as great as the first!

Experienced a number of issues that brought me to give it the one star indicated. To start with i submitted a request online to set up an appt with a specific pcp that I thought would be ideal for my situation. I get a call back the next day and they say he’s no longer taking patients… umm could have indicated that online. Instead they ask if I want another physician out of that office. I should have said no. I went ahead since I felt Loyola should be a good destination and I needed help. Next available appointment…3 weeks. After waiting the 3 weeks I went in for the primary visit.
I explained the multiple issues I was having that have been quite significant. The dr seemed to wave them off not showing much concern for the laundry list that I presented in writing. i agreed to have some blood drawn and he would look at some xrays I had done in the past since I was concerned that the issues I was having were not identified on the xrays by the previous radiologist.
Another week or two went by and the dr basically read the same xray report back to me that I had received initially. Not sure if there was any additional effort there at all other then reading to me what I already had a copy of…
I asked him what was next since same issues were present if not elevated. He didn’t have any suggestions, no referrals, no tests, additional scans, nothing. Even after my suggesting that I’d like a referral, scan, etc. He basically told me to get another opinion. That’s it. Do you mean there’s no one else on the entire staff at Loyola this could have been escalated to?
Approx $ 1700 and 6 weeks later I was no better off then before. Complete waste of time and money. $ 1500 of that $ 1700 was for the bloodwork. Nothing extraordinary done just wayyyy overpriced IMO.
I ended up going to another dr and described my situation and this dr has me scheduled for a MRI. That’s all I wanted was additional attention with some action taken. Loyola dr. failed me. They treat the human spirit… give me a break.
Funny thing is I had received a survey from Loyola and went thru the whole scenario and haven’t heard a peep from them. Shocking I know.

Well I wish I could say my experience with the speech therapy office at Loyola medicine was a pleasant one, but it was the exact opposite. I’m truly shocked in fact because Loyola has such a great reputation with the people they employ, especially to run the front desk of each of their departments. But above all I am deeply disappointed, and I’m not even the immediate patient.
It began with me making a phone call to attempt to set up a speech therapy appointment for my 62 year old mother who had recently suffered a stroke and was experiencing partial paralysis on the right side of her face in addition to significant cognitive delay. The woman on the phone was not informative and didn’t have much awareness of insurance coverage and required that we come in with the doctors written prescription so she can look at it that way and figure it out. She was also very short and rushed on the phone while she was speaking to my mother — again, a 62 year old woman who had just very recently experienced a stroke and could not speak or think clearly. When we arrived to the office, we were forced to work with the same women mentioned above and we were even more unhappy with the direct service.
Here’s my thing… I don’t care if you had a terrible morning, a worse evening prior to that, and someone pooped in your cereal — if you work in this field, you need to be compassionate, caring, sensitive, and always hear the patient out and address their concerns with the utmost care and consideration. Not to mention, you’re an adult and a professional, so act like it and put your own BS aside so you’re not making the patients feel even more uncomfortable than they already are.
The atmosphere of the office was terrible and had such a negative feel all due to this one particular staff member. She appeared to not only be orienting a new front desk woman (who was outstanding and extremely supprtive), but she repeatedly complained about her job, her insurance, her pay, and her responsibilites to patients OUT LOUD for all to hear (while there were at least 6 patients in the room). I unfortunately watched as my poor mother had grown more and more uncomfortable with her treatment in the waiting room — not even seeing the doctor yet — but also watched as she begged me to call other doctors offices in the area to try to switch her to a different caregiver and appointment. While in the process, the front desk woman was talking loudly on the phone, continuing to complain, and once again cut my mother off midsentence while she was struggling to speak clearly which then forced me to step in. I then cut off the front desk woman (who is at least twice my age) and boldly stated that she needed to stop cutting my mother off, to start talking with respect to my mother and the rest of the patients, and had to point out that she was being terribly rude and disruptive to the waiting room milieu.
Needless to say, I refuse to let my mother return to this office because of how uncomfortable she appeared and after such horrendous customer service! Gail at the front desk should be avoided by all means if you want even a decent experience in that office. First impressions are everyyyything — remember that! This was the perfect example and has done more damage than that ignorant woman will ever understand. Shame on her.

Took our 3 year old there for possibly uti… staff was great… doc was nice. place was clean and quiet. .they were very patient with my dtr who was scared and not cooperating. …
I actually booked a dermatology appt for my youngest based on our experience today w urgent care :)

Had sleep study here mid June and am still waiting on the results. Maybe it’s my Loyola doctor or just a hold up in the sleep clinic? I’m not sure! The study wasn’t as bad as I had imagined but I wish the sleep techs were quieter in the hallways. I woke up to every bump or sound they made, which was a lot! They wake up you at 5:50−6am and want you out of there asap (they want their sleep too!) overall, I was very pleased with the clinic. Be prepared to have a 2 – 3 month wait for your initial study, they are busy busy.

I went for a CT scan to Loyola in Burr Ridge last week. The preparation called for a contrast solution to be injected into my veins and than a CT scan made before and after.
When the CT technician connected the contrast solution, my arm immediately started to burn with intense pain and a few seconds later all the muscles in my arm started to cramp up and I screamed out with unbearable pain. The technician asked what was wrong and then tried again but this time she adjusted the flow to be slower. Same results, extreme heat and pain.
She called the nurse and she moved the needle to the other arm. Then repeated the CT scan and this time everything went normal.
The nurse and technician said they never had this happen before and apologized.
Couple days later I followed up with my doctor for the results of the CT scan and at that time my arm was black and blue from the wrist to the elbow, was swollen and painful when touched. My doctor said it must have been an IV infiltration where the needle puncture through the opposite wall of the vein.
Three days later my arm is sore, and I can’t apply any pressure to it making it difficult to wash and sleep. I tried to do house cleaning but my arm started to hurt more.
I have been going to Loyola (Maywood, Burr Ridge, Hickory Hills) for past 15 years and this experience has made me worried and nervous to go back.
If my arm does not heal up in 2 weeks, I will have to contact a higher authority.
I am not a hard stick and never had any problems with numerous IVs or lab tests in the past 15 years.
MB

Can I give this place an extra star??! I came here to see a Neuro– ophthalmologist by the name of Evan Price by the recommendations of my normal ophthalmologist who also works in the Loyola health system. My appointment was at 2 pm but I got there early and I was taken back almost right away to start my appointment. It’s not very often that you can get to a dr’s office early and be seen right away so that’s appreciated to begin with. I’ve been having double vision and unequal eyes for some time now and Dr Price spent more then 3 hours with me personally.!! Talk about dedication to your patients this guy went above and beyond what I ever expected! It’s clear that Dr Price cares about his patients and not making money by hopping from one patient to another. After my appointment Dr Price helped get me quick appointments with other specialist without having to wait months. I’m so appreciative of his attention to detail and care to my wellbeing.

Pam in Mammography should get employee of the year, every year. No, I don’t know her but I have received many, did I say many… mammo’s in my life and have never came across a more kind, gentle, profession staff member. She cleaned the equipment in front of me so I was assured the equipment was sanitized. She respected my privacy and answered questions before I ever asked. I hope loyola knows what a gem of a employee they have and No, I don’t know her :)

After a few visits in truly impressed with this facility. The parking lot is free unlike the main hospital in Maywood that charges $ 5 for general parking and $ 6 for valet. There is no valet parking available at this facility.
This Loyola Hospital Satellite patient center has most departments that the hospital has with exception to Surgery and Oncology or infusion. In general the wait times here are less (especially lab and radiology) and they even have an Immediate Care center.
The coffee stand has just changed management. They are now offering some food items and the fresh coffee smell fills the waiting area.
I’m looking forward to using this facility over the main hospital whenever possible and hope my experiences remain five star events.

Let me gush about Loyola Urgent Care!!! State of the art machinery, cleanliness, friendliness, prompt service. Also easy to drive to (in my opinion). It would get five stars if they had longer hours, or (***sigh***) if they were open 24 hours. Maybe in a perfect world.

I met with Dr. Ozark for my son and thought he was great so I was also intending to use him as my primary care doctor as he specializes in both. However we ended up changing pediatricians and doctors overall as when calling to make an appointment you have to wait about two months. When my son was sick, they told me I could come in 3 weeks later which is not helpful. When I was extremely sick I was told to wait 3 months for a new patient appointment so I went to their immediate car center where I was misdiagnosed and ultimately ended up going to an emergency room. I will no longer be using the immediate car center or the normal care.

There is a 15 minute tardy policy and then they reschedule you, yet my appointment was at 4, I arrived at 3:45 and I am still here waiting to see the doctor (it is now 5:12). So that leaves me time to Unilocal this issue. Also, they incorrectly scheduled my last appointment for the wrong day. Other than the last few annoyances my experience with Loyola have been positive. People are generally courteous; at times one of the ladies checking you in is stressed and a bit coarse. The other staff have recognized this to be an issue.

Its worth the drive to this Urgent Care facility. I avoid going to the other suburban hospitals. Loyola’s doctors, nurses, and staff treat you like a human being. Its the closest to great care in the western suburbs. Make sure you program the address in your GPS before you get there. Its easy to miss and hard to turn around if you are on i-​55.