Walser Nissan

I have been a loyal service customer for 3 years now. I Brought my vehicle in to get serviced and as soon as I pull into the service bay all the advisors smile and wave. Everyone is so happy and upbeat. Chad, Chris, and Yeej always do a great job at getting everything taken care of. I always ask for Khalil to work on my vehicle because he’s just awesome! They all do a great job at explaining what’s done, answer all my questions, and go over the costs. I don’t drive a Nissan but trust this team with my Mercedes. I highly recommend the Walser Nissan service team for any of your service needs, they won’t disappoint you.

Poor customer service. They act smart when they sale the car to you. Once you drove out of their parking lot, it’s a different story. Reevaluate your judgment before buying any car from them. There are many great people in service department. But very few of them has a biased attitude. This location also needs to hire receptionist who has a good customer services experience. I feel like, some of the receptionists are not happy with their job. Generally speaking, the company/​Walser is a good place to buy cars. I have been to other locations. They are great! This location has to work on these few people.
I like to thank all other great people, in both sales and service department, for their excellent customer service.

The sales guy seemed to know nothing about cars. They have a policy that doesn’t allow you to drive the car off the lot so he drove to a dark parking lot before letting me drive… had a very rapey vibe. As soon as we left the lot the check engine light started flashing and the engine was sputtering. The sales guy insisted it was nothing that couldn’t be fixed quick and got annoyed when we said we weren’t interested

Had a great experience at Walser. Dealt with Matt Wieczorek. He was courteous, professional, helpful and honest. Customer service is a big deal to me, and I appreciated his approach and the whole experience. Rest of team was very good too. I’d recommend.

I have had oil changes here as we lease a car from this dealership. Twice they have not reset my dashboard after an oil change and it warning keeps coming on my Vehicle information display… Maintenance and Oil Filter… I call and they say come BACK in and we can fix that… then this last time they put too much air in my tires PSI is suppose to be 37 in each tire there was anywhere from 44 – 48 PSI in each tire not sure what made me check this as I usually never do… and again the Maintenance and Oil Filter warning was not reset. They said just come and and we will let air out of tires and fix setting. After the service man had just gone over specifically how each tire had 37 PSI in it and circled it on the things they said… they checked hard to trust this dealership… will not go back again. Unfortunately we will have to go back at the end of the lease and sure we will be paying more than promised… new tires? Never heard from a manger in any of these events did ask for a refund for oil change and they gave me that though did not offer. I do not have time to go back and forth from the dealership for their mistakes on a simple oil change!

Howard G We have two 2005 Altima’s that we have been servicing at Walser for 10 years! Under the guidance of Scott Teebo (Service Manager), they have continually exceded our expectations. With Walser Service behind us we look forward to ten more years with these two great cars!

Bought a Nissan Rouge from Mike. He was great to work with and it was a positive experience. I would highly recommend going there for a new car!

My parents have been a Walser Nissan customer for about 5 years now. I have only been to their service appointment with them twice.
The first time I went with my mom they service was great, one of the service customer reps even bought me a soda because I bought the wrong soda and didn’t like it.
This past weekend I brought my dad to pick up his Murano because it was the 60k mile check up and took about 2 hours. My dad walks with a cane and both my parents do not speak that well of english but understand it. My sister or myself will typically join them to make sure they understand the details of the service their vehicle had done and will need for next time.
As my dad and I stood there in the service area (where you pick your vehicle up), I waited 3 minutes before I had to say something to even be noticed. All the customer service reps were talking amongst themselves and another one was actually joking around with the only other customer in the service area in the garage. I had to ask the two gentlemen if they could assist me since they were standing right in front of me and the one gentlemen told me «someone will be with you soon». The thought in my head was «what are you doing that you cannot help me?».
This young Asian gentlemen came running up to help me, I don’t know if he saw me roll my eyes or because I gave a sarcastic «oh sure, that’s great. Thanks».
I typically would not take offensive to a longer waiting period if there was customers in front of me being helped. But there was only one customer joking around with another customer service rep and about 5 other customer service reps available. That is what makes it so irritating.
Another kicker is, I used to work for Walser. I get it Saturday’s are busy days for the dealerships but guess what you are in customer service so you should try to deliver customer service to EVERYONE even if you cannot assist them right away. There is no need to be rude about it.
Maybe my expectations at the dealership are too high or maybe I am just used to getting excellent service from Lexus. Either way, service is service no matter what vehicle you drive or where you go, you should be giving every customer your undivided attention.
Hopefully, I can give a better comment and rating at the next service I am at with my parents.

I could write about all my bad experiences with car purchases, sales people, service depts, etc… I will keep this short but, after purchasing a new car from Walser Nissan about a year ago with Diego A at the Nissan dealer, I can make a promise, that I will only be working with Diego and the Walser team from that point forward. Our experience during the sale, and then the on going service has been incredible. To the point where last week we decided to purchase a new vehicle and there was only one choice, Diego and Walser Nissan. Diego does an incredible job at explaining pros and cons of all our questions and does it on our level for us to understand and not feel stupid. In both situations, Diego made the whole process easy and almost enjoyable (as enjoyable as spending the money can be). If you are looking for someone who will take care of you and actual listen to what you need, go see Diego, I will be telling everyone and anyone we know to go see him. Good luck in your searches!

Had a great experience with Walser Nissan. After test driving a Pathfinder I told David S. I was really looking for a subaru and had plans to go to a subaru dealership where I once worked. Well David went on line and located the exact Subaru on a different lot that I would be happy with. He even drove me to the other store to take a test drive. I really liked the car but wanted to show it to my gal so I told David we would be back that night. Nope! David said «Take it home and show it to her, that way it will give you a chance to drive it more to make sure you like it.» Later that evening I came back and bought the car.
Walser Nissan makes my past employer look like a small dirty used car lot. David, the sales manager and other sales people were very friendly and professional. They went out of their way to make me happy and find the car I wanted.

I have been a Walser Nissan customer for about 6yrs and each interaction, whether its Sales or Service, the customer service is always at its optimum best. I’ve just recently entered into my 3^rd lease with Walser and Mike Rosett was phenomenal.
It’s always a very valued feeling as a repeat customer, when each experience leaves you feeling like you’re their only customer. And you know you’ve come to the right place.
Ask for Mike Rosett, you won’t regret it. You will probably refer others too. I know I plan to.
Thank You Walser Nissan (and Mike Rosett) for another great experience!
A customer for life.

I bought my car from Walser Nissan and had a good experience, so continued taking it here for service. What a mistake. I recently had the absolute worst service experience here. After expressing my dissatisfaction, I received a phone call from Scott Teebo, the Service Manager, admitting that they completely dropped the ball on my car and almost nothing else could have gone wrong. I guess they still felt fine charging me a few hundred dollars regardless of all of their mistakes. He wanted to me to call him back so he could try to make it right, so I did. He didn’t answer, so I left a message, and never received a phone call back. I would have been willing to give them a second chance had they been able to make it right, but that just shows me I’m probably better off not doing so. This is a prime example of why dealership mechanics have such a bad reputation. Extremely disappointing and I will not be returning.

Master of all shysters.
They will sell you a car claming free oil change and car wash for the life of the vehicle. The car wash is only for 1 year, and oil changes are contingent upon a 400 dollar check up every 30,000 miles. Read the fine print your not quite getting what is advertised. After owning my car for less than 4000 miles I had the tires rotated and a 50,000 mile checkup because they requested me to get one (neglecting to tell me I would have to get one at 60,000 in order to keep my free oil changes). Immediately after that my car pulled hard to the right. They tried to tell me they would have to do an alignment and then if it still pulled that the rim was bad and I would need a whole new wheel. I took my car to a local goodyear found that it was just tire separation. Had I listened to the mechanics at nissan I would’ve given them another 4 to 600 dollars. If you like Nisson go ahead and purchase one there just make sure you know what you’re getting, and take your car to a different shop for repairs.

Their service is second to none, and their prices on vehicles cannot be beat.

My review has to be about Mikhail in the sales department at Walser Nissan because he is phenomenal! Mikhail took a lot of time and effort to help me find the vehicle I wanted. The Walser Nissan location had an older version of the vehicle I wanted with higher miles than I wanted. Walser had the same vehicle with less miles at their Roseville location. Mikhail located this car, made sure it hadn’t sold and drove us all the way to Roseville! Talk about dedication!
Plus, after it was all said and done, Mikhail arranged my Sirius Satellite radio and ordered a mat I wanted for the back to my SUV! He went above and beyond. I definitely recommend him to anyone looking for a new vehicle. If Mikhail’s work ethic reflects everyone else in their sales department, then I would suggest Walser Nissan for your next vehicle purchase.