Elements Massage

I stopped here for a massage after work last night and ended up joining their monthly membership program because it was such a great experience! Amanda was incredibly nice, thorough and customized the massage to best fit my needs. I’ll be coming back regularly!

Amazing! I made an appointment looking for something convenient, reliable, clean, and also available ASAP because I REALLY needed someone to work on my back. I drove right past the building the first time, nondescript mini strip mall deal. As soon as I stepped through the front doors, any of my initial hesitation caused by the ‘pedestrian’ appearance on the outside disappeared. Beautiful, professional, quiet and peaceful. The front desk staff was polished and so polite and considerate. They were also great on the phone, really listening to my requests and advising me to the best therapist for my needs. The massage itself (deep tissue) was probably among the best I’ve ever had. The therapist was amazing and checked in regularly with the pressure and comfort.
When my massage was over and I checked out at the front desk, they *mentioned* the membership option. Mentioned, they did not push. They did not nag. They merely mentioned that it was available. And I most certainly signed up. The massages are inexpensive when compared to most day spa’s in the greater Boston area, AND they were effective. If you’re looking for a fancy lotion application type massage with waterfalls and plush bathrobes and spa water, go elsewhere. But if you want your back fixed, this place is amazing.
*In general regarding complaints about membership to ANY service… Read what you’re signing. Because everything is stated in their paperwork. So, yes. It may be frustrating when you realize it’s harder to cancel than you thought, but if you read the contract you wouldn’t have this problem in the first place.

Front desk staff are friendly and pleasant. The waiting area is comfortable. Massage providers are competent and trained to communicate with you about what to expect plus they check in with you as well. Rooms are nothing special, typical spa type piped in music.

Every appointment starts with the girls at the desk. Always a pleasant greeting when you arrive. I’ve been coming here for about 2 years now and can’t believe I haven’t reviewed shame on me. Stacey the manager greets you with her infectious smile. I’ve seen slot of the staff all are good. Laura & Erzsy are a level above for me but everyone’s needs are different.

Found this place through Spa Finder. The woman at the front desk was friendly and knowledgable and Tracy did a good job working through all the stiffness in my shoulders. I signed up for a membership and I’ll be going there again.

I love this location. Derek is the therapist I have most frequently; he is fantastic.
The staff is very friendly, the rooms are beautiful and calming… just a great experience all around.

This is the second time I had a massage at Elements in Burlington. Both times were very nice experiences. Anyone who has never had one because of inhibitions, should reconsider. There is no need to feel shy, uncomfortable, or embarrassed about the experience. Both times I left Elements, I felt wonderful. Massage therapists are people too, and most do make every attempt to accommodate your feelings and more importantly, your requests. I am a plus size woman and could easily feel uncomfortable about a stranger touching my body. My therapist was very nice and asked my preferences right up front. You do have to keep in mind that when a massage is being given, the idea of the experience is relaxation and usually there is quiet in the room with little to no conversation between you and the therapist. The second time I went, the therapist and I conversed the entire time and this is the way I like it. It’s total quiet that makes me uncomfortable. I may ask for her the next time because of this, plus the fact that she gave the most fantastic massage. On at least three occasions she guessed correctly areas that were sore from Fibromyalgia and told me she felt the tightness in the respective areas. I was impressed. I will make it a point to go back more often to Elements in Burlington.

The experience I had at Elements Therapeutic Massage in Burlington, MA was an average massage. I have had two massages before this one, both at a high class spa in San Diego (~$ 150 w/​tip). Both instances, the massage left me extremely relaxed. Of course, the spa had saunas with cucumber slices, jacuzzi, pool, and much more amenities.
Facilities: ⁴⁄₅
The space was easy to find, had ample parking, was well arranged and clean inside. Relaxing music played in the background. The actual massage room was OK. Nothing really special.
Massage: ³⁄₅
The massage itself was just OK. I specified I came for neck/​shoulder/​back tightness. I was started facing up, where my scalp/​temples/​neck was massaged. The masseus worked down my chest, arms, legs then flipped me over. Repeated neck, shoulders, arms, back, legs. I had obvious tight spots in my neck and back, that I felt didn’t really get worked out. The pressure used during the massage was mediocre, and could have used a little more power (I had a lady masseus, so maybe next time I should get a man).
Payment: ⁴⁄₅
I got the first time patient special ($ 49); including tip cost me $ 69. They have a membership program that I opted out of. One thing that struck my attention, were the little «Suggested Tip» cards that were posted everywhere. I know how to tip, and take insult to people telling me how I should tip. Regardless of the quality of the massage, I still tipped 20%.
Summary: ³⁄₅
Although the facilities and payment scored 4/​5, the actual massage is the bread and butter of the service. The massage was thorough, but lacked the pressure I expected and needed to open up my tight spots.

I had a great experience with this franchise of Elements. I called a few days in advance hoping to make a morning appointment on a Saturday (today). I actually wanted to have a couples’ massage, and so I asked to have that arranged. The woman who answered the phone took all of the necessary info (names, type of service, etc.) and warned us to be there in advance to make sure there was no risk of cutting into our time. Great! I received an e-​mail confirmation as well.
We showed up about 10 min prior to our appointment, filled out one page of information, and we waited an extra 2 – 3 minutes for the therapists. Our therapists introduced themselves and led us into our room. The dimly lit room was perfect for relaxing. There was a small fountain and music playing in the background. (Instrumental, flute/​violin, etc.)
After a short interview of what we were expecting, they left us peppermint patties and their card for us (nice), and gave us about 5 minutes to change. The bed was really comfortable, and the blanket/​sheet was perfect. I mention this because I am the person who is always cold or always hot. Never quite right. The air temperature was perfect. The professionalism was great, and I think anyone who feels even a little bit uneasy about their body should try this place. My therapist only spoke to me once during the session, asking me to turn over. As I noticed that this is an issue at other massage companies, I should note that we received a full 55-​min, in addition to our change time.
To comment on the other review regarding the amount of attention to the face… I have a history of migraines, neck tension, and teeth grinding. I mentioned this to my therapist, and so she started my massage with me on my back. She did my temples, scalp, and neck quite thoroughly. She focused on a particular muscle on each side of my neck, working very hard to loosen me up. She probably spent at least 20 min just on this section. It was great!
My boyfriend, next to me, started face down, and gave no real guidelines to what he wanted. She focused on his back and legs. He did not receive any attention to his scalp or his temples. I am under the impression that what I received is by mention only. They do not assume that most people want the scalp/​temple massage as much as they might need back/​leg massages. (They do the neck, arms, legs, hands, and feet for everyone of course though).
Both of us came out of the session feeling great. My therapist mentioned that I need to stretch my neck more, handing me a bottle of water. Checking out was no problem. There was a gentle request about their wellness program. We declined only because we are planning on seeing how we feel after about a week. I have every intention on signing up for it. The woman at the desk did not push us to sign up. She did mention that they can work with flexible spending accounts as well. (yay!)
In regards to the cost… I’m not sure why everyone remarks that it is so expensive? If you check the main competitors, private individuals or full clinics, this place charges the going rate. My advice: try it once ($ 49). If you like it, do the wellness plan. With the plan, it’s only $ 59/​month, and if you do an additional one in the same month it’s $ 49. People spend more than that on cigarettes, coffee, and other unhealthy things, (how much do people spend in co-​pays???) but treat something like massage as though it is a «luxury.»
I look at it as an investment in my health. They have great hours, and they offer further discounts on their massages with the wellness plan. They really go out of their way to make this affordable. (They gave us a card to reduce the first four massages in a wellness plan to $ 49, and then to receive a free fifth massage! How AWESOME IS THAT?!)
I think that their professionalism, the benefits of the therapy, and the low cost make this a permanent fixture in my life. I look forward to coming back.

Loved it. First off, I called at noon on a Friday for an appointment that evening after business hours. They were able to fit me for an hour long massage at 5:45, which was perfect. I did have to guarantee it with a credit card, but I didn’t mind since I was DEFINITELY going.
Then, when I finally get off work, it’s pouring out, which means that drivers are extra stupid and slow on the highway, so it wound up taking me 50 minutes to get from Charlestown to Burlington — unheard of! They were super understanding and Heather expedited the paperwork so I could go right in. As I passed through the lobby though, it was beautiful, relaxing, and a nice space to slow down before your appointment.
And it was GREAT. Glenn was fantastic. I’m usually a little uncomfortable with male massage therapists that I don’t know personally, but he was very soothing and I trusted him immediately. He gave me a fantastic firm massage, wasn’t shy with pressure just because I’m a woman, and even went a little extra long to make up for me being late — so sweet! He gave me a recommendation of times to come back, his card with his hours, and a bottle of water after the massage, which I definitely needed. I loved the first-​time client special price, and I love the sound of their membership program. I might try a couple of places a little closer to where I live, just for ease, but I highly recommend this location and Glenn specifically.

I had my second-​ever massage today and my first at Elements. After visiting a competitor two months ago that was offering a $ 39 introductory offer, I was pleased when I received a coupon from Elements with the same price for a 55-​minute massage.
I made my appointment several weeks in advance and received a call a few days before asking if my time could be moved up an hour; I didn’t mind, since my original timeslot was 4:45 PM. They also called the day before to confirm and sent an email as well. In fact, I was added to their list immediately after I made my appointment.
This location is on Cambridge Street in a small shopping center whose primary resident is Century 21. There’s parking near the front door, as well as ample spaces in the back.
The sweet girl at the front desk was very unassuming and polite; she gave me the necessary forms to fill out and I gave my coupon upfront. About 5 minutes later, my massage therapist brought me to my room and gave me a few minutes to change.
Just like my first massage, it was a dimly lit room with a warm, comfortable bed and soothing music playing.
What was different was that she started with me face down; being a pretty inexperienced massage patient, I never know where to put my arms, so I just let them dangle (this got uncomfortable after awhile).
She gave a pretty decent full body massage, but did not use tremendous pressure. I especially enjoyed her work on my shoulders, head, and neck — and think that I’m best suited for a cranial sacral massage. She did not massage my temples, which I found strange, and actually left my entire face alone.
The music was a bit louder than I would have liked — and I would have asked her to lower it, were it not for the sounds outside my room (a woman talking loudly, for one thing) — and I’d love the option to bring my own CD, which I probably could do.
The 55 minutes went by very fast and before I knew it, she woke me up. I felt pretty good in my massage coma and appreciated the bottle of cold water that she brought me.
When I paid, I was asked very gently if I was interested in their Wellness Program, to which I replied no; I gave the same response when asked if I wanted to make another appointment. This is actually a very big deal because the only time pressure should be put on you is during the massage. She didn’t mind my rejections.
She did, however, ring up the wrong amount ($ 79, rather than $ 39) and had to run my card again.
Overall, it was a good experience, but I’ve had better (it’s tough to complain about a massage that made you feel good). The service goes a long way, but it’s not everything when you’re after the perfect massage.
It was worth the $ 39 + tip,. but it’s too pricey at its normal $ 79 rate.