Bruce Nails

I came here about a month ago, got a mani and pedi. The man who did my pedicure was nice. He took his time. While doing my pedi he asked, «would you like a manicure too?» I said Yes. Wanted it the color of my pedicure. But while I was watching their tv, did not realize it until it was too late he was starting to do a French manicure on me? I knew that would cost extra, I felt bad he had already started so I just sucked it up and just dealt with it. After that I got my eye brows done, loved the way they came out.
Today I returned just to get my eye brows done, and dear God, I wish I was just having a nightmare. The lady comes over and calls me. We walk back to the room and she then began her experiment on me. I kept wondering what she was doing because my brows were hurting so much (she was waxing and plucking hairs I’ve never plucked my whole life). I looked in the mirror when she finished and all I could do was cry and cry some more. I told her I only wanted a clean up and she took off literally ²⁄₃ of the hairs I owned. I’m extremely upset. I came into the salon with them also drawn in a little. If I come in with thick/​drawn in eye brows, why would you think I’d want it tiny 1990s style??? I’m never coming back here again. She didn’t even apologize just blamed me for not being specific about what I wanted. Good luck to your future clients! I’m currently looking for a wig to glue on!

Bruce is the best! Even when I moved an hour away for a short time I held out to get my nails done with Bruce. Glad to be local again though!

These guys are the absolute best!!! Have had quite a few manicures and pedicures over the years, and these guys are the best! Most detail oriented and meticulous service! My favorite is the hot stone massage with the pedicure (no extra cost for that one folks!). Trish is a French manicure queen, but don’t be fooled — her hubby Bruce is equally as amazing! Highly highly recommend anyone here!

I have been having manis and pedis at Bruce nails for years. Bruce and Trish have the BEST and the CLEANEST salon I’ve ever used and give you the best treatment. They care about their clients
They are real professionals and hire only the best manicurists to work in the shop
You will not be disappointed. !!!
Gail

I have gone to Bruce Nails every 2 weeks for the past year. I started out with Trish and was very happy with her work. As time passed, Trish gradually convinced me that all her girls are good and I should try Eva as Trish was often too busy. I was very happy with Eva and stayed with her. Recently, I called to make an appointment and was told that Eva was no longer working at Bruce Nails. At that time, Trish put me with another nail technician. I was very unhappy with her work and her demeanor. My pedicure was rushed, she didn’t cut my nails as I asked, my full set nails were not all the same length, nor did she ever check to see if they were. She told me I had to pay extra when I asked if she was going to clean up my cuticles. I told her that I come every 2 weeks and no one has ever told me it was extra to clean up my cuticles. She told me it was because I asked. If you ask, it is considered an additional service. I got a pedicure, full set and eye brow wax that day which totaled $ 90 including tip. So, ok, you get a bad person, chalk it up and see someone else. I made my next appointment with Trish. Although my appointment was at 3 PM, I stood in a packed doorway for 10 minutes before Trish seated me at her station. While I sat in the chair, Trish proceeded to take a walk in client, file her nails, and wrap her with foil to remove her gel polish. At 3:20, I asked Trish if she wanted me to come back later and she said no. When Trish finally started my nails, she brought up my unhappiness with my service 2 weeks prior. Well it just went down hill from there. She told me that Eva was not good and that the girl I was unhappy with (don’t know her name) was better and has more experience. I told Trish the girl was rude and I didn’t like her work. I also told her that Eva was good and did a much better job. She then went on to tell me that I should have one of the other girls do my nails because she gets busy too busy. If she was not in the middle of going my nails, I would have walked out. There has been a big turn over in staff at Bruce Nails and I guess I can see why. If this is how the customer gets treated I can’t imagine what it is like for the staff. If you book with one of the technicians in the back, be prepared to have a camera staring down at you as that is how Trish and Bruce keep tabs on their staff. Nail salons are a dime a dozen and how you treat your customer is what makes you better than the nail salon next door. So, needless to say, I will never go back there. The nail salon next door is much more respectful.

Bruce Nails is great. A couple years ago I moved about 20 minutes away from the area, but I still travel back to Bruce even though there are several nail places within walking distance from me. I’m too nervous to go anywhere else. They give great service and Trish and Bruce will do whatever they can to keep their customers happy. I always get a gel manicure and it comes out great and lasts for 2 weeks. The one time I got bad service, I told Trish and she fixed my nails herself and they came out great. I highly recommend it here.

I just came home from my mani and pedi with Trish and Bruce. Trish always does wonderful work quickly, but with great care and attention to detail. Bruce is the only
person I have ever known who does not tickle; the exact pressure he uses is so pleasurable, relaxing, and stimulating. This is so important to me because I feel I could get violent when tickled.
Nan, their assistant at the desk, is extremely professional and always ready to help the clients. Weather to give advice on nail color, serve a cold bottle of water, or just to have a short, pleasant talk, she is there.
I am delighted to have had all of them since the opening of their own shop.
Always the best!

The only reason why I giving 4 star is because I think they need to expand. This place is always packed. It is not exactly a relaxing place however the quality of their work is like none other. Yes Posh is nice and nail and co is nice but I’ve left both places so mad that I just spent that money and end up with not so nice looking toes and fingers. I have tried many nail salons because I have moved out of town but always end up back at Bruce’s because I like quality work.

Okay place. The pedicure I got was fine. Your standard pedicure but they also do a foot and leg scrub plus massage with hot stones which is lovely. Why I knocked off two stars is it’s a very small shop and feels claustrophobic. The pedicure chairs are right on top of each other and there isn’t much room between them and the manicure tables. The music was pretty loud. So between that and all the people in there, it wasn’t a very relaxing experience. I’ve gotten spoiled at a place in Billerica that’s a bit more spread out and also has more space in between the pedicure chairs with sheer curtains between each and attached side tables. Probably won’t go back to Bruce. Not bad, just not my preferred atmosphere.

Best place for nails in the area, very relaxing and clean. The price is very reasonable and they are also very friendly! Highly recommend!

Love. Love. Love this nail salon. I am there every two weeks and I see Kim. I get a gel manicure and a pedicure and you CANNOT beat the prices! They do hot stone massages during the pedicure, which I personally look forward to. My gel usually lasts the full two weeks, due to Kims’ attention to detail. Everyone is friendly and welcoming. I highly recommend this salon.

Tried this place out today and for the 1^st time in almost a year of moving to this area I found a decent nail salon (great actually!). Seriously, it’s been a journey, and not an enjoyable one. Today, my search is over. :) Not only is Kim meticulous on her pedis and manicures but the salon was clean, welcoming, and smelled great too. Working in the beauty industry myself as a hair and makeup artist, I am pretty easygoing but I do have a very busy schedule too. When I get time to have some maintainance I appreciate relaxation and quality. This is what I found today at Bruce Nails with Kim… and VERY reasonably priced. Hot stone massage with my pedi too? I’m sold! My nails were a mess from another nail tech a couple of weeks ago and Kim made them like new again. Very natural looking too. I will definately be back and highly refer to others! I found this nail salon on Unilocal too so hope this review helps others. :)

Best nail salon quality wise in Winchester, Burlington, Lexington, Arlington, Woburn, Medford area. Its not a fancy salon and more expensive than the rest but no other salon creates a better final product than they do and that’s why they get away with charging so much. There’s always a wait but if you call ahead youll be fine.

Had the best manicure ever today with Kelly… great service, not rushed, very gentle with my beat up hands (especially after many hours of Thanksgiving kitchen duty!). Yes, it’s a bit of a drive from where I live, but very worth it. Thank you Kelly!

This is really one of the best nail salons I’ve ever been to. It is far from my home but the ride is worth it. Even with a full salon, they always find a way to fit you in. I’d love to give 5 stars but I did have one bad experience and it was based on how my French was painted. One bad experience wouldn’t change my review about this place. Highly recommend

I have been going to Bruce’s Nails for over two years. It is a well-​run salon which is very clean and the staff is extremely courteous and friendly. The owners, Bruce and Trish, always greet me enthusiastically. i personal have my manicure and pedicure by Susan who is a wonderful aesthetician! She is fastidious, professional, and always careful to make my experience a most enjoyable one.
Bruce’s Nails! The best nail salon in the Burlington area! Definitely give it a try!

Alright… lets talk acrylic’s. So I work at a hair salon on Newbury Street in Boston, and I am sure some of you are wondering why I dont just find a spot around here to go. Well if you have ever had acrylic’s you know that they can be boxy and estheticly unappealing. well let me tell you, $ 40 for a full set, and $ 20 for a fill by Susan and you will be SOLD! She has the ability to make them thin, beautiful, and natural looking. Go Go Go! You will not be disappointed! The owners Bruce & Trish are amazing, welcoming, and they know all their clients by name! And the dolly at the desk is just the sweetest, and always willing to help with color choices should you need some advice! I would let my nails grow out before going any where else, and I thank my sister regularly for turning me onto this place!!! :)

What used to be a very friendly, family run place is just now all about business. Always packed, they never take you on time even when you do have an appointment. Three or four of the techs are great, the rest just so-​so. They used a razor thing on my foot that didn’t appear to come out of, or get put back in, a sanitizer. (They’ve also been doing waxing for a long time without proper facilities). Mostly, they charge prices for things not posted. I brought my 9 year old for a kids mani-​pedi (you know soak feet, out polish on, no cuticles hands or feet) and they proceeded to charge me $ 5 more than what they always had, claiming they did something different than normal to her feet. They didn’t. It is a special treat for her, and a hit to my pocketbook, and Trish didn’t want to talk about it. Also annoying the fact they have in the past bundled the mani-​pedi when you get a Shellac polish. No longer. But, my main gripe is it is always so crowded. They need to learn to turn away the walk-​ins and serve people with appointments accomodating walkins if they are able. And, all the staff speaks English well-​good, so the constant talking in their native language is a bit annoying. Also, a huge flat screen TV with subtitles is nice, but not with overhead music. It’s a bit of sensory overload and not that relaxing.

I’ve been going to Bruce Nails for several years now. The shop is always clean and the staff is terrific. The shop is small but warm and inviting. They always do a great job and the prices are very reasonable. Although I try to always make an appointment, I have gone in without an appointment and not had to wait very long. Great place and great people.

Valerie’s sister AP was going to her Junior Prom and Valerie had decided to take her to get manicures the day before. Valerie called and made an appointment for 5 pm two days beforehand. The woman on the phone was nice and kept calling her «hunny.» Then there was a change of plans the next day and Valerie had to change the appointment to 4:30; the man who answered the phone said that it would be busy, but to come at 4:30 and they would squeeze us in.
So, 4:30 rolls around and Val and AP enter the nail salon and are instantly hit with the scent of polish, remover, and other assorted chemicals. There wasn’t much ventilation and all of the employees were wearing masks. We took a seat and were offered bottles of water by the woman behind the front desk. One of AP’s friends from school was there and she said she was still waiting for her 4:00 appointment to start. While we were waiting (which turned into 20 minutes) multiple people got up and left saying they would be back in an hour, or just rescheduled their appointment for another day. Every chair and pedicure station was full.
Besides the smell, the facilities overall were OK. It was a small space which was not really decorative. There was a TV on the back wall, and the waxing area was a chair that had a curtain wrapped around the area, like you would see in the hospital. The salon was cleanly — all of the tools were washed and the tables/​towels were clean. There was a sink to wash in and hot towels to dry your hands with.
The manicure was good — there were many OPI colors to choose from and the woman was nice and meticulous. They had lemons in the warm water bowls, and they used cuticle oil and good smelling hand cream. The woman even carried my purse over to the drying station afterwards so as to not mess up the nails. One thing Valerie found comical was that there was a container of crytal light candies by the drying machines; they were individually wrapped and impossible to open without messing up the wet polished nails.
The prices were reasonable — we paid $ 13 dollars each for a plain manicures (french was more) and they also offer gift cards. They accept credit cards, but all of the tips must be in cash (the atm nextdoor charges a $ 1.75 fee). It’s been three days and my nails have not chipped at all yet!
In short… if you can stand the smell, and don’t go on one of the busier days of the year, Bruce’s isn’t bad.