Sur La Table

This rating is mostly to serve as a cautionary tale to those of you who are considering paying for wrapping… I typically enjoy my shopping experience at Sur La Table and Williams Sonoma – we purchased a few items to be wrapped for the $ 5 charge… the first attempt took about 20 minutes and was so poorly wrapped (jagged, exposed edges of wrapping paper around the box – instead of crisp, uniform folds), I asked for a re-​wrap. For a typical square box, I figured it would be a snap with a more experienced wrapper. Nope. Took even LONGER, another 30 (!) minutes, still had exposed tape, no card, and wasn’t nearly as impressive as sharp Williams Sonoma wrapping. Just wrap at home – those of you who appreciate presentation. Worst experience EVER.

Great experience so far. Great customer service on a Thursday night to shop and return previous purchases. No hassle. Great products.

In general, I like this store, but this review is for their knife sharpening service.
I received a ‘get one knife sharpened for free’ offer so I took my miyabi santoku knife for sharpening. Since they sell quality knives, I thought that I had nothing to worry about. Wrong! What I got back was a knife with an rolled edge and was much duller than when I brought it in. I ended up taking my knife to the Perfect Edge in San Mateo to get it fixed. In fact, Sur la Table didn’t work on the entire length of the blade, so that I ended up with a knife that had the handle end of the blade, just a bit higher than the rest of the knife. This creates a gap between the knife and cutting board and becomes a problem when you try to cut things with a rocking motion. Fortunately, this was also corrected by Perfect Edge.
Bottomline: take your knives to a professional. In this case, you really get what you pay for.

This location needs a major customer service overhaul. During this busy season, SLT might want to consider having at least two or three cashiers at the check-​out registers rather than using floor sales associates who flip flop back and forth stocking merchandise or assisting customers on the floor. I was next in line waiting to be checked out when a clerk who had been working on the floor motioned to me that she was opening a register and to go there. As I went to the register, she stopped to assist another customer and I was left standing at the counter briefly. My point is by the time I was checked out with my small purchase of two oven mitts, the two customers that were in the same line behind me were out the door. Not only was this marginal customer service, the clerk should be admonished for aggressively snatching my credit card out of my hand when I mentioned I thought she was going to ring me. I told her «I would have remained in the line I was previously in since I was next and pressed for time on a meter.»
Despite carrying a select group of high end merchandise, SLT is just another overrated store in Burlingame, selling and promoting their own junk brand you can find at Target or Bed Bath and Beyond for much less.

Yesterday, 9÷5÷2015, I went in to this location and purchased over a $ 100 today of merchandise. While I give positive «kudos» to the cashier area staff, (the women only), I cannot say the same of the middle age white male employee.
3 times, he passed me in the store, looked straight at me, without even asking if I needed help or assistance. It was clear I was in a shopping mode for several items. Of course, my sense is because I did not have the right look, he opted to deal with other customers. At one point I was in the back of the store looking at some items, he came around the corner, looked at me, and left. He then proceeded over to the small appliance area to inquire to another customer if he could help her. When I was at the front of the store looking at some italian ceramic ware, here he comes again, passes my without a single word. He then proceeds to ask another customer who is just entering the store, if she needed helped.
The «icing on the cake“for me, is when I saw him exit the store when I was leaving, bring a wrapped package to another customer’s vehicle.
REALLY! Mister, you are a total discriminatory jerk. How this store hired you, or maybe you are the owner or manager or whatever position you hold, is beyond me. Your selective lack of customer service skills is beyond reproach.
My experience with the cashiers and ladies at the front desk, both young and middle aged females, was positive. If it were not for their service, I would of left the store. (For all purposes intent, they deserve 5 stars)
I felt compelled to post this review if you do not have the right look, (and who knows what that is with this guy), I suggest, do not waste your time in this store, Go to Palo Alto or better yet, if you are down in the Carmel area, their store and all staff is fabulous!

I enjoy the items sold by Sur La Table, but am seriously disappointed in the lack of good customer service.
I ordered 4 items online, with only 3 of them to be gift wrapped.
After charging me online for giftwrapping, $ 20 for 4 items wrapped, everything was incorrectly wrapped into 2 sets. Upon calling customer service, the main office refunded me the $ 20 charged, (which was still an error on their part, as I had realistically only had 2 erroneously wrapped sets of 2 items in each, and I should have been charged $ 10 for 2 incorrect gift wrappings).
«Who’s on first?»
After calling a local store where I shop a great deal, I was told the 3 items originally needing
to be giftwrapped, would be gladly done for me, but I’d again, be charged $ 5.00 for each.
This is after all of my inconvenience, and also, after not being able to offer 1 of the gift items to a friend yesterday, due to my time limitations on being able to re-​wrap the items.
This is not good customer service.
The main office should have offered me an advance discount on future purchases, as Williams-​Sonoma does when they goof-​up, and also, the local store manager should have offered to rectify the situation, by re-​wrapping the 3 items for free.
Well — «Customer Service by inept servicers, 2015» strikes again.

This is a really great store for wonderful cookware. We have been here several times but got such great service today, I feel compelled to write a review. First, let me give a shout out to Hannah who has helped us before — she got exactly the dinnerware we were looking for and had time to make us coffee in store as well. Then later two guys (sorry don’t remember their names!) took the dinnerware out to our car. There’s a great atmosphere in this store — it’s got nicenatural light and decent space in the aisles. Most importantly, pretty much everyone we have met has been helpful and worked as a team to help us out. In case you think I’m quick with the five stars, we live in Palo Alto and drive to Burlingame to visit Sur la Table. The store in Palo Alto could not be more different — dark, cramped and haughty, pretentious, unhelpful staff. So keep it up Burlingame!

I called today to purchase some items for a bridal shower and wedding. Amanda helped me find everything I needed. She was friendly, efficient, and a delight to speak with. Thank you for the wonderful customer service.

Finally found the small glass prep bowls I’ve always wanted. Williams Sonoma had them, but they only had the $ 40 set available which included a lot of sizes I didn’t need, and $ 1.99 for individual smallest-​size prep bowls. I really just needed the 3 smaller sizes which they did not individually sell. We could not find them anywhere but here! :) so happy!

Very helpful staff as compared to William Sonoma Union Square. Price matching is not a problem here. Wish they had a wider selection of stuff.
I think that cooking demos in this location would be nice and help draw more customers. This is not the best location for foot traffic. I don’t want to see this place go out of business as most that are not on the Burlingame Ave strip.
Lugging larger items are larger purchases to your car can be a pain. I wish they would have a service similar to ContainerStore where you can buy online and they will bring out to your car.

Came in to purchase an item from our registry. An employee said she will be back after she looks for the shipping paperwork. Several minutes went by and she returned mentioning another employee will be right with us with the paperwork. About 10 minutes or so passed and no one returned, and the associates our original associate spoke with ended up helping other customers at the register and on the floor. Uh, what happened to the paperwork?

I LOVE this place and the people that work here! I was on the market for a Vitamix., and by chance stopped into this store to see if I could check outt a model. Low and behold, the sales people introduced me to the Vitamix Pro 750. After many return visits and much research on my own, I finally committed. I purchased the Vitamix from them, haven’t looked back, and it is by far the best decision I could have ever made for myself! I love this machine!!! It truly has improved my quality of life!
The people, lead by Deb (and Deb especially) are so incredibly nice, knowledgeable, helpful and patient! (Not an ounce of pressure to buy right away… and no disdain if you don’t…even if you visit multiple times to test and get a feel for a product.) If you’re on the market for a Vitamix, or any other quailty kitchen tools/​products, get it here! Don’t bother to go anywhere else. Beleive me, I did the research. I checked out other stores, online vendors ect… it just makes the best sense to buy it here. Sur La Table is doing a special till June 30^th where if you buy the Vitamx you can get the dry blade container for only $ 50. (This container is typically about $ 144). Also, on top of this special, Deb approved an additional 10% in store discount… and on top of that… Sur La Table has a 1 year warranty (in addition to the 7 year warranty offered by Vitamix). When you do the math, and think about quality of service, and buying from a trusted vendor, it only makes sense to buy it here!
I am SO happy I got this Vitamix, and I am SO happy I bought it here! It’s nice to know you’re buying from people that are so friendly and really care about their customers!!!

Sur La Table rocks. This is the place to go if you want to buy high-​quality cookware. Things are expensive here, but they are well worth it. Just make sure you don’t buy too much at a time!
This location in Burlingame is small than some of the others I’ve been to, like in Palo Alto and Santana Row, but that’s not much of a knock on the store. The sales people are knowledgeable about the products and are super nice; don’t be afraid to ask them anything. I was looking for a crêpe pan and didn’t know much at all about different types of crêpe pans. I was helped by two ladies at the store, and they were very patient with me and explained the pros and cons of the different products they had. Amazingly helpful!

I love this place. It has everything and anything you need for your kitchen. So when I was here last, I was waiting for my sis and her hubby to buy glasses for their new home. I walked around the store, and long behold, what do I find?! I found an ice tray that makes jumbo ice cubes! I’ve always wanted to make my drinks look like those bar drinks that set you back $ 15-​$ 20. I’m so glad I found these because I surprised my boyfriend with them and he loved it! Now his old fashioned will be complete: D

4 stars because this location is smaller than some others — the selection at all Sur La Table stores is amazing. They carry the most basic and obscure but high quality kitchen items than anywhere else I’ve found. The staff is well educated and very much into what they’re selling although I’ve never experienced pressure to buy there. If you’re into cooking, this is a ‘kid in a candy store experience’.
You may leave with a new gadget to help make a recipe you have yet to try.
Tip, if you’re in Seattle, definitely check out their original location in Pike Place Market where it started out as the go-​to store for so many local chefs.

This place is pretty awesome. The selection of kitchen gadgets including tools like the fancy shun knife collections are impressive. The sales people here have great attitudes, friendly and are solicitous in nature to help. You can end up breaking your bank if you get carried away in here though.
My bf and I came in here for a fish griller which they did not have! Terrible! They did have a fancy can opener and a couple other utensils our kitchen needed though. We definitely enjoyed walking through here and will come back next time we’re out shooting the breeze in Burlingame. Looks like I will have to get our fish griller somewhere else though.

wow. super friendly and helpful people work here. we came here with a single goal in mind. We found what were looking for but were helped by some of the nicest store workers I have ever come into contact with. very knowledgeable. To be honest, don’t think I’ve ever stepped foot into a Sur la Table but should I ever need a kitchen accessory, I’d come back in a heartbeat.

Sur La Table is only about a half mile from my house but on Monday (one week before christmas) I ordered 2 pots from Sur La Table’s web-​site and had them express shipped to my apartment.
I knew I wouldn’t have time to go to the store after work during the week and I knew exactly what I wanted to get my mother…
In two days I had one of my all-​clad pans but by friday the second one was still missing! I called Sur La Table’s help line saturday and although the woman was very polite it was three days before Christmas and my only choice to have the $ 180 pan in hand by christmas was to go buy it in store and hope to get the missing shipment straightened out at a later time.
Because of my age I find that some of the employees in the nicer shops of Burlingame tend to ignore me — but luckily LISA asked me if I needed any help as I was frantically looking around the store.
I could not have been helped by a more lovely sales person.
A week that could have easily turned me off on Sur La Table and sent me to Williams Sonoma forever — made me love Sur La Table even more.
Great customer service makes all the difference.
To the manager of Sur La Table Burlingame — Lisa is amazing and I will look forward to the next time I spend money in your store.

I lied.
I am not not as seasoned and as much of an oyster lover as you thought I was.
Raw oysters? Sure, I will eat them and tell you to your face that they are the best thing on the face of the planet.
But in truth, oysters are slimy, gooey and kind of funny looking. In the end, gross. But again, if cornered will eat them raw.
My confession. Give me a breaded pan fried oyster any day over a raw scary oyster.
I was given a ginamourous bag of oysters as a thank you by a friend. But now I needed a box of panko and a shucker knife. I searched on the Sur La Table website and found nothing that even resembled a oyster shucking knife. No way, they have one. I am walking my butt down there and look for myself.
Score! Got my knife and my Panko (Thank you Mollie Stones) and breaded and pan fried myself a birthday dinner to remember.
Just say no to raw oysters.

This place is very organized inside and well lit. The staff is nice, greeted us and asked if we were okay. Normally Burlingame stores are pretty snotty but they were nice. There was only a few of us in here. Lots of little things to look at. Ended up buying cookie cutters. Over all good experience.