Ricci Chan, DMD

When I first moved to San Francisco in the late nineties, a co-​worker sent an email recommending Ricci Chan as a great dentist. As a newcomer to the area, I was in the market for a dentist and decided to give Dr. Chan a try. Close to 18 years later, I continue to be a very happy client, and feel like my teeth are in good hands with Dr. Chan.
There are many things I like about Dr. Chan’s practice:
1. Dr. Chan will be a perfectionist with your teeth. He really cares about getting things right for you.
2. He stays abreast of the latest technological advances in dentistry. Even standard teeth cleaning, I recently noticed, has benefited from updated techniques and equipment.
3. Dr. Chan runs a shipshape operation with very clean and organized dental stations.
4. Dr. Chan has a friendly relationship with his clients. He values his clients and makes the effort to get to know them. I’m a runner, and he is too, so we found some fun common ground for conversation.
5. Dr. Chan’s staff of dental hygienists and administrative assistants are very skilled and friendly. They are eager to engage with you and set you at ease while doing their jobs well.
6. Dr. Chan’s been great in slowly but steadily getting me to «up my game» in terms of sound dental care. He and his assistants have taken the time to teach me better brushing and gum care. I feel as if he is helping me make an investment in my teeth so that I can hold onto them as long as possible.
Ricci Chan has seen me through crowns, mouth guards, and teeth whitening. He’s brought his best to each project. Following his advice for dental care over the years, I rarely find myself worrying about my teeth.

I am a dentist, and, when I wanted to have my patient helped when they were away in Northern California, I was pleasantly surprised by the willing and supportive way Doctor Chan responded to me. I could tell right away he was on his game.

This dentist Dr. Chan was passed along to me as my dentist retired. First thing the staff wanted is money before services, well I have insurance yet still wanted deposit before work was done. I told them in 25 years I’ve been going to the same dentist I’ve never had been asked for money up front. Finally after filling out several pages of paperwork they finally let me into the office. Here came Dr. Chan as flaming as fire wanted to check inside outside the pockets of my gums jabbing me with a pick real hard making my gums bleed when I floss on regular basis. Then afterwards making me laydown when I practically chocked on my own saliva after requesting that the cleaning be down while I’m in upward position on the chair… He refused. After the whole ordeal he looks at me when I was ready to leave the office then tells me «You should have an refreshing taste in your mouth when you leave my office” making a kiss motion with his lips. The guy was looking at me like we were going to pick out furniture with me in the morning. I’m a guy… please note. His swishyness & flaming flamboyance was enough for me to seek someone else. He’s not that reasonable either even with/​without insurance. I know two other people whom had the same previous dentist that didn’t like his work ethics either,

Highest recommendation. I have never met a care taker who was more involved with his patients — down to personal phone calls and emails. Takes so much time and patience. Easy to park right in front of office (free), very courteous staff. I called one evening with a crisis and he got back to me personally 5 minutes later — I was in his chair getting a broken tooth fixed first thing the next morning. I highly, highly recommend.

Over a year ago, maybe two years ago, I had a tooth that was sensitive to hot and cold, and would feel sore on occasion. I talked about it during a teeth cleaning. Dr. Chan told me that it needed a closer look, that I should come in again. I was so freaked out about what could happen, that just blew off the appointment. I thought, if it’s not a cavity, maybe I can just wait it out. I started that old game of avoiding reality.
Then a month ago, I got a huge painful blister near the gumline of that tooth. I thought it was some kind of herpes so I was too embarrassed to talk about it with anyone. I did manage to find the courage to tell Dr. Chan and his team about it, since it was right by the tooth in question. Unfortunately that blister is a sign that the tooth is bad and I needed a root canal. The tooth has been dead for so long, that the root pathways were calcified over and obscured. This makes the root canal more challenging than it should be. What happens if a root canal is put off entirely? your jaw can fill with pus, compromising both your teeth and your jaw. Not good. Plus the abscess hurts like crazy anyhow.
What could have been easy became much more of a drama. The moral of the story, listen to this guy. He’s just trying to take care of you. A root canal is no party. Dr. Chan has a steady and confident touch with his hands, and all things considered, he’s gentle.
Anyhow, when Dr. Chan tells you that something needs attention, attention must be paid!

I have been going to Dr. Chan for several years now.
I love him and the people there so much that I choose to continue there and pay out of pocket instead of using someone in– network (albeit… I DID choose crappy insurance. He would have been covered if I hadn’t been so silly on picking level of insurance with my employer.).
Did I mention that I live in Oakland and choose to keep seeing Dr. Chan despite the 45 min. to an hour commute? That is nothing compared to the confidence and comfort I feel with Dr. Chan.
I have a 3 ½ year old daughter and yesterday she and I BOTH went for our cleaning. It was her first time to the dentist (don’t judge people!) Dr. Chan was amazing with her. I was so worried because she’s pretty sensitive. But he earned her trust immediately. She left the office saying it was her new favorite place.
Thank you to JJ and Victoria too! They are a major factor in making every visit so enjoyable (yes, an enjoyable dentist experience). Both women were so attentive to my daughter. They made her feel so special and well cared for!
Dr. Chan’s approach is a gentle one. I recommend him to anyone and everyone.
I feel so lucky that I stumbled upon him years ago.
Jennifer. A

A couple of years ago, I came across a groupon deal that lead my to Dr. Chan’s Office. I had the most amazing experience. Unfortunately, my entire family was seeing a different dentist at that time, so I only saw Dr. Chan that one time. But that experience was unforgettable. So unforgettable that three years later, when my husband need to see a dentist I recommended Dr. Chan. We were unfortunately disappointed with our experience there. The amazing experience that I once remember became just a memory.
I recently had a cleaning and it was also disappointing. There are so many dentist in the area, I do not think I will be back.

What attracted me to Dr. Ricci Chan’s Pacific Dental Group was his stellar education and reputation which is:
* Honest/​trustworthy/​Confident
* Concerned for patient’s well being
* Kind/​sensitive/​patient
* Efficient
* Explains everything so you have clear understanding before work has started
* Stays current on new techniques
* Top-​of-​the-​line equipment
Office:
* Office hours are most convenient
* Clean/​neat/​orderly
* Staff highly professional, very pleasant and attentive to your needs
* Wait time — maybe 5 min — usually no wait time
Parking:
* Free and available
Family:
* Great with children
Dr. Ricci Chan always exceeds my expectations — without a doubt your go-​to-​family dentist.

This office has its act together! JJ, who I believe runs the office, is organized, friendly and happy to answer any questions that she can. Dr. Chan is top-​notch on customer service and has an easy way about him. And the physical space is clean, modern and comfortable.
So far, I have simply consulted Dr. Chan about a particular whitening method. He went above and beyond, consulting with me for free in person, and even taking the time to photograph my teeth for discussion with the bleaching vendor!
He listened and educated me based on what he heard and saw, setting realistic expectations — no false marketing or sales job. And he was up-​front about options and costs, should I decide to proceed.
I was impressed and would not hesitate to pursue further services from Dr. Chan’s office.

I have been a patient of Dr. Chan for 7 years. The care I receive is wonderful, My family all now are patients and would refer anyone I know to Dr. Chan. JJ is wonderful, any emergencies that we had have promptly been attended to.
As good a care as anyone can imagine.

I just had two cavities filled and a cleaning this week and they gave me a discount on the cleaning and filled both cavities for the price of one (mainly because the 2^nd one was so minor, but stil, that’s awesome).
Not only is Ricci Chan very knowledgable but he’s also very nice and professional. He called personally a few days later to check up on me. Very courteous. Here’s a dentist who cares about his work and his patients.

My first visit was this morning and Dr. Chan was really gentle, kind about my dental-​phobia, and talked me through everything he was doing. He told me to lift my hand in case I felt any discomfort, but he was so gentle and I didn’t need to. I don’t have dental insurance and the receptionist gave me a great worksheet to call around for and compare insurance, giving their standard costs so I knew what to look for.

Very personal service, friendly and warm. Very nice visually-​based approach, Dr. Chan takes pictures and visually shows you problem areas as well as areas that you are maintaining well. I like the relaxed pace of this office, which really gives you a non-​rushed family vibe.
Digital X-​rays are a plus: faster, and less radiation.
Dr. Chan does the cleanings himself — no hygenist, which is kind of a nice touch.

This is one of the times in my life when I was saying to myself «why did I not go here sooner.» I was a larger dental group and the service was going quickly downhill. When I found this place I was relieved. The atmosphere was quiet, clean and relaxed. The staff was very friendly and engaging. Dr. Chan has hi-​tech equipment that my other dentist didn’t have. He even did my cleaning himself.
Most people rank going to the dentist right up there with jumping on a rusty fork. Dr. Chan and The Pacific Dental group make this generally unpleasant experience quite pleasant.

It’s been 6 years for me going to Dr. Chan’s practice. I’ve accidentally found him on City Search looking for some emergency dental care close to my workplace and was immediately hooked. I’ve now converted all my family and friends. Everybody is very happy so far.
Very gentle, nice and professional. Modern equipment, never had to wait longer then 5 minutes for my appointment, never had any problem with all the fillings and crowns (and I got a few).
Also I am just in love with JJ who is the office manager.
So if you’re looking for a dentist-​check Dr. Chan now and you won’t regret.

I haven’t had dental insurance for awhile and who would mind?! No one enjoys seeing the dentist!!!
Dr. Chan and his office staff are very professional and friendly. The office is clean and has a comforting atmosphere. I hadn’t been to a dentist in several years and I couldn’t believe how high-​tech everything has gotten! Dr. Chan took pictures of each individual tooth with this special mini-​digi-​cam and gave me a diagnosis of each tooth. He even had information videos about issues I was having and gave me print-​outs so I could learn more about my problems.
I even referred a friend and they sent me a letter to choose my own gift card or $ 20 off a next dental visit payment!
Not a single problem with my fillings that I’ve had so far and he is very willing to go over insurance/​payments among other things.
Go see Dr. Chan!

My wife, Son and I had been seeing Ricci for several years.
We had a lot of respect for him and his practice.
As they say «If you really want to know a person, deal with them on a financial matter»
He led us on for almost a year charging us close to a thousand dollars for some mere cleanings (that are in fact supposed to be free) and one filling. Every time I received a bill from his office, I trusted him and paid him without questions.
While his office told my wife and I, several times that they took out insurance they failed to inform us that in fact they did, but as an out of network provider.
After I confronted him about this he said it was my responsibility to know this. And he was absolutely correct, I trusted him and he took advantage of me, I should have done my home work.
My only advice I can give is that if you are going to be dealing with him make sure you thoroughly understand your benefits and ask him exactly how much you can expect to pay out of pocket each time you see him, and don’t be surprised if you still receive a bill from his office.
If all you are looking for is a good doctor and don’t really care about his ethics he is your man. There are several good practices in Burlingame where you don’t have to worry about being robbed.
Over all very unethical and sleazy business man, don’t let his smooth talk fool you.
I give him 2 starts for what he learned in Med School.

Dr Chan bought the practice my family went to in Burlingame and I kind of just stuck with it. Dr Chan is great! Modern equipment, clean atmosphere and very personalized treatment [he even called to check on me after I had a procedure done]. My gums are a bit sensitive and he isn’t one of those dentists that make you scared to go see him. Very gentle. I even referred a patient and they gave me a choice of a gift card as gratitude.

i’ve been a patient of ricci’s for 10+ years, and for most of the visits, i’ve had to commute to his office from my home or work. it’s all worth it.
dr. chan and his staff have consistently and historically provided great care and service, always keeping the patient’s needs and concerns top of mind. as another reviewer mentioned, he certainly has geeked out his office with the latest dental equipment and computer software for dental care. that said, the environment, even with all the cutting edge gear, is not threatening or intimidating. he uses these tools to provide you with the best care possible — whether it’s for a standard cleaning or something more complex.
i completely trust dr. chan and his staff and recommend him. he and his staff will take very good care of your pearly whites.

Dr. Chan’s office is top notch. Office is clean and geeked out with modern equipment. He and his staff are very friendly and run hours that are very convenient for people who work. Recommended.