One Medical Group

I am very happy I was able to sign up with these folks. First class all the way. Staff very acomadating.

They advertise themselves as an urgent care center but are not– I called to schedule something to get in due to an allergic reaction and the best they could do is next day and apologized saying they knew they came up in searches as Urgent Care, but they in fact are not. I’m sure the doctors are great (I belong to a different One Medical in SF, and my doctor is great) but the false advertising should be taken down. Especially since they are aware of it.

Been a member since 2006 and Tom Lee was my first physician in downtown SF. First time I needed a same day appointment was today. And they couldn’t accommodate. Terrible. You have to deliver what you promise. Period.

This place is off. The. Chains.
Came in for an annual physical, because that’s how I get down. I also had a few areas of concern I wanted to ask the doctor about. You know, small things. The ones you decide to «read up about» online, whereafter you’re convinced you’ve contracted a rare South African disease and promise yourself to live your few remaining days to their fullest.
So I arrive 7 minutes early (like my pappy taught me), and realized that the only parking near the office was metered. I’m a normal human being and it’s 2016, so I didn’t have any coins on me. But I also don’t want to miss my appointment. So I trudge in to the office, check in, and mention to the receptionist at the front desk that «parking is tough around here».
Without me even asking, they respond «Yeah. Do you need some quarters?». The beautiful bastard then proceeds to pull out a bag of quarters, and hands me 1 hours worth of meter-​fodder.
Are you kidding me? Who does that?
I jog to the meter, deposit the donation, and run back to the office with 3 minutes to spare. Feeling like a stud, I decide to use these 3 minutes to relieve myself before my appointment. The restrooms here are hotel-​like. None of that «paper towel» or «air blower» BS to dry your hands. We’re talking fresh, clean, cotton towels son. The kind that you throw into a lovely hamper on your way out. I’m a guy, but I also noticed some nice name brand tampons, and a few other accoutrements. As my friend Hans Landa would say, «THAT’S A BINGO!»
The actual visit with the doctor was as great as everything else. Doc was friendly, conducted the most thorough physical I’ve ever received, listened to my questions, took his time to answer them, and ordered me to some specialists for further testing where needed. He assured me that I (in all likelihood) did not have Congolese Tree Frog Syndrome like I originally suspected, which put me at ease. All in all, I spent 50 minutes with an actual doctor, which I think is pretty great, and felt listened to and very well taken care of.
Oh yeah… because I’ve been smashing like a rock star (read: I haven’t gotten laid in months, but I used to have a girlfriend), doc ordered a blood test. This was done on the spot, 5 minutes after our appointment. I hate blood. I always get dizzy and weird at blood tests. The sweet merciful angel at this location is the best phlebotomist I’ve ever had. She’s pleasant, but no chit chat, and no «ok this is going to hurt» bullshit. That just makes it worse. She gets to the point, you can barely feel a thing, and you’re done before you know it. Felt good. Felt manly, even. Confident. Felt like I may be on my way to actually smashing like a rockstar…
Unfortunately, I decided to relieve myself one last time before I left, and upon looking into the mirror, realized that it’s just not meant to be.
All in all, A+ facility, A+ care, and I can’t recommend this place enough!

Hopefully will go up in stars after a couple more visits. If I go back.
Sorry, but greeting me with «(sigh), you’re 10 minutes late so your appointment will need to be cut short,» is totally unacceptable.
Furthermore I was SIX minutes late! I checked my phone. Chill out Biff Tannen.
The doctor was great, but this was my very first visit ever and first impressions are huge.

Having been repeatedly failed by the quality of care given by «medical professionals» over the past 20 years I was skeptical when my girlfriend recommended One Medical for my annual check-​up and was preparing myself for yet another disappointment. From the moment I walked into the Primrose office, I knew this would be a different experience. Gina at the front desk was helping another patient at the time and she excused herself to inform me that she would be with me shortly. When she was through she walked me through all registration steps and took the time to make sure I was comfortable and had all my questions/​concerns addressed.
Within minutes I was greeted by Dr. Paul Lindenfeld with a handshake, a look in the eye and a smile (both rare in the business in my experience). In the examination room, Dr Lindenfeld actively listened to my over 20 minutes of medical concerns and history (only occasionally making notes) without interruption. The irony being that just the night before I had read a study providing extensive criticism about the current state of the health care system. Some key points included that the average lag time until securing an actual appointment was 21 days. The average length of time waiting in the office was just under 2 hours. The average time actually spent with the physician being only 8 minutes… during which he/​she will interrupt the patient every 12 seconds. This couldn’t be further from the truth with Dr Lindenfeld. He spent nearly an hour with me, never interrupted me or «spoke down» to me and insured all my concerns were addressed. Within 5 minutes I was confident that I was in the best hands and had found a new practice for years to come.

I really like the concept of preventative medicine, and the time efficiency of this location. The only complaint I have is the lab process. It takes over a week to get your results, and you have to wait for the doctor to look first.
At Peninsula hospital they send or email your results in one day.
This process needs to be improved;(

This place is great. The waiting room and office area is so calm and cute. The first time I came in, I was the first appointment of the day. I checked in and everything started ON TIME (YAY!!!). My appointment was with Dr. Pacquing. She gave me my physical and went over every question I had. She even asked me more questions to figure out the cause of my problems and the best way to treat them. I’ve had doctors in the past that just prescribe medications right away but Dr. Pacquing gave me different options to try first and even came up with some possible reasons for the problems I had been having.
She then suggested I get a blood test and I was able to do it right there in the office because their lab is in house! It was one-​stop-​shop and it was glorious. Everyone there was so nice and welcoming and I never felt uncomfortable for a minute. I told her about a pain I had been having in my foot as well and was referred to a doctor right away. Also I was told the lab test results would take a week and I received the results via email only 2 days later.
I was very pleased with the service here and feel very confident that I received great care. I highly recommend checking it out.

This place is great. First time going to the doctors in years and I’m glad I came to One Medical.
I heard about One Medical through an acquaintance and I needed to see a doctor. I went online and booked a 12:00pm appointment with Dr. Runyan. I got there a little early and I was greeted by Dr. Runyan EXACTLY at 12pm. How great is that? Dr. Runyan was polite, friendly and explained everything she was doing.
I absolutely recommend Burlingame One Medical, especially Dr. Runyan.

I just switched health insurance so I had to find a new doctor. My urgent need was to get a prescription refill since I screwed up and only had a few days left. I read the bio’s of the doctors and decided I wanted to see Dr. Sophie Cole. She didn’t have an appointment for a standard visit or a full physical exam before my I would be out of my meds, so I booked for a quick visit in two days.
My office is close by, so yesterday I stopped by to pre-​register with my insurance and do the paperwork. Although my insurance was listed as one of the types they take, apparently there is some issue with how Blue Shield handles individual plans — they’re apparently repackaging Covered California plans, although they don’t tell you that. So although I thought my insurance would be accepted, it wasn’t. The woman who explained this was very helpful and understanding, and offered a variety of options about how they could help me. It turned out not to matter much actually, but I appreciated how helpful they were in explaining what my insurance agent never did.
My appointment today was great. Reception staff was cheerful and friendly. Dr. Cole took me promptly. She reviewed my medical records I brought with me carefully. Asked detailed questions about various things she saw in my chart, made some recommendations about how to better manage my intermittent asthma (though that wasn’t the purpose of my visit), did a thorough job documenting my chart in the system, and said she would further review my chart later. I explained that apparently my insurance wasn’t «in network» and I would likely be using specialists at PAMF, and she said she often refers to PAMF, and she’d be happy to make referrals for me there.
I was very satisfied with the Dr. Cole and her care and thoroughness. Would definitely recommend.

So this thing happened where the end result was basically my face being partially impaled by a chair.
I knew it was a lot of blood and I knew it hurt real bad, but I didn’t have the true medical know-​how to see how bad it actually was until the first thing a real doctor did was suggest I see a plastic surgeon.
A plastic surgeon?
Who do I look like? Liberace?
I’m not a super model. I know this. I’ve got adult acne, basically borderline snaggle tooth from never wearing my retainer, and there’s just never going to be a beauty contest win in my future outside of a Monopoly game. I don’t have the kind of paper that I know would be associated with a plastic surgeon, so hows ’bout we just put some glue on it, pump me with that tetanus shot, and call it a day?
A scar is fine.
Builds character.
Whatevers cheapest will be my answer to all your questions from here on out, Doc.
And the greatest thing was, the doctor respected my wishes and went with what I said.
There was no up-​sell.
She didn’t need a big, boring back-​story.
She didn’t make me feel bad about waiting a couple days till the bleeding stopped to come in.
She didn’t lecture me about not having been to the doctor in closer to a decade.
She just got right down to business with cleaning my wound (that my friend and I lovingly named face-​vagina) and glueing my face back on.
And it didn’t even take that long… surprisingly.
The ease of scheduling an appointment and not having to wait at all to see a doctor is TOTALLY worth the $ 150 a year membership. Hell, I thought it was worth the $ 150 for allowing me to schedule online without ever having to speak to an actual human… which was especially great in this case since I can’t really open my mouth right now.
I signed up for One Medical at 11pm last night and snagged an appointment with a Dr at 10am the next morning. When I got there, I handed over my insurance card and took a seat. I’d already filled out all of my ‘paperwork’ online so I didn’t even have to pick up a pen.
I definitely read all the reviews before joining and took special note of the one that called One Medical doctors «glorified social workers who moonlight as drug dealers» because that’s actually exactly what I’m looking for. I don’t want to be touched and I definitely don’t want to be prodded — I just want to tell you my issue in brevity and also suggest a treatment for myself and then be out in under 30-​minutes. Bada bing, bada boom.
This isn’t an emergency room, but they do operate on a pretty steadfast schedule and by the time I decided I was willing to pony up the $ 150 yearly membership fee more than a day had passed and I figured I was out of the emergency realm since the bleeding had pretty much stopped at that point.
And it was nice of the girl at the front desk to explain the whole ‘deductible’ shenanigans to me since I’m new to healthcare and didn’t realize that having insurance when you never go to the doctor basically does nothing for you. I still don’t know if I chose the smartest way to do the billing, but I do know that now that I’ve likely reached my deductible I’m going to be at the doctor every damn day for every little reason until I personally run Blue Cross’s coverage into the ground. That’s totally how that works, right?
Anyway, I like the vibe of One Medical. I like that they can wear normal clothes and that it felt a little like I was getting my tetanus shot from a well-​dressed guy I met at a bar who also happened to be carrying Spiderman band-​aids and have a bowl of Jolly Rancher hard candies (the good tropical kind, not that played out original sh*t) on hand should I suddenly find myself not in pain and able to open my mouth for solid foods again. I like the ease of scheduling, communicating, and no wait times and I especially like that when there was still some time left after glueing my face back on, the Dr let me have the rest of our face time to score a pretty sweet acne prescription.
A cool facial scar and a bonus acne topical ointment?! Hot damn, It’s my lucky day!

I’ve seen both Susan Runyan and Catherine Silva. Both of them have this very calming presence, and appear genuinely concerned and interested in helping you. What I appreciate most is their level of thoroughness. As examples, (1) they take the time to ask you an array of questions about yourself, which I believe helps to identify any potential medical issues, (2) when I first went to see Dr. Runyan, she ran all kinds of labs on me. At Kaiser, they were only willing to run those labs that seemed «necessary», and (3) when I told Dr. Silva that I was having sporadic chest pain, she actually hooked me up to this machine to check my heart rate just in case. That would’ve never happened at Kaiser. Essentially, I like their focus on prevention rather than only responding when something has truly become an ascertainable medical concern.
I love the décor and the staff is always super friendly. Booking/​canceling an appointment is a breeze as you can do that via phone or online. They have a lab there so you don’t have to go elsewhere to draw blood (although you may need to go elsewhere for more specialized treatment). Dr. Runyan has always made herself available to me via e-​mail and has been really great about following up and filling my prescriptions through such medium.
They are located in downtown Burlingame. I’ve never had a problem finding parking but remember to bring plenty of quarters!
Overall, I think its worth the hundred or so fee to become a member. Its a breath of fresh air not to have to go through a huge hassle just to see your doctor, and more importantly, to have doctors that actually seem to care.

If you’re looking for a glorified social worker who moonlights as a drug dealer, this is your place! The doctors here are nice, but two of the three I’ve seen don’t seem very competent. They spend about 4 minutes talking to you, 30 seconds examining you, and the rest of the time playing on their computer. They seemed overly reliant on computer diagnostic tools. They plug in your symptoms, show you a screen with the diagnosis it spits out, and if you’re lucky they’ll print out the «treatment» that the computer recommends OR in most cases, they’ll immediately refer you to a specialist.
I was completely confused why the physicians weren’t capable of diagnosing and treating simple issues on their own. In my experience a PCP does basic diagnostic testing, consults with specialists as needed, and only refers you to a specialist if it is truly complicated. I complained and the office manager called me back. She kept repeating that they provide PRIMARY CARE. When I asked her to define primary care, she said preventative care (like vaccinations) and coordination of services (hence the case management/​social worker).
So basically, this is the place to go if you need an annual physical, vaccinations, or if you want someone to renew a prescription. They are super good and efficient at prescription refills, so gotta give them props for that (hence the drug dealer designation). Maybe if you have an HMO and you need someone’s rubber stamp in order for you to see a real doctor, this place would work for you. Or if you want someone to Google «dermatologists» for you.
However if you are comfortable using the internet, you know how to diagnose yourself using WebMD, and you have PPO insurance, your abilities are way beyond those of OneMedical. Save your time and your copay and just go see a real doctor.
And to top it all off, they are in violation of HIPAA and the HITECH Act. They email your Personal Health Information to you and other doctors (FYI email is not a secure means of transmitting information. It can be easily intercepted and is explicitly not allowed according to federal privacy laws). There is a note at the end of their emails indicating they know they are violating privacy laws, but they are under the assumption that you don’t care. Unless you explicitly tell them NOT to violate your privacy, they will assume you’re cool with it.

If I could give zero stars, I would.
You get what you pay for. If you decide to pay, ask for your records after each visit. You may be shocked to find out what the professional is actually diagnosing you with. You may even find that they prescribed one drug and noted another in your record.
Time is money. If you have a medical issue that is more than 30 minutes of time, refrain from going to this group. You end up making more appointments to pick up the conversation where it was left off and pretty much start over again.
Good for a minor ailment and that is about all.
Same day appointment are a complete lie. You can have a same day appointment if are willing to travel miles out of the way.
This office was severely understaffed. Many of the doctors are only part time. Response to email can take days. If you call, you get routed to a call center, not your home office. Very annoying business model. Soon they will outsource this service overseas…
Doctors are starring at a computer monitor googling for answers more than they are dealing with the patient. Side effects are not taken seriously when a concern is raised. Very, very quick to refer you elsewhere when you challenge them. They don’t want to deal with educated patients. Scared to be straight forward with the assumption they make about your health. You have to pry the cold hard truth out of them on a second or third follow up for the same issue.
Be aware to enter any of their office at your own risk! Be your own advocate and stand up yourself. You know your body better than they do.
Good luck! Goodbye One Medical. I am done with the crappy care.

Save your money. Here are my issues:
1) They only offer 30-​minute appointments. If your disease/​complaint/​questions extend past 30 minutes, you must return for another 30-​minute appointment, and that usually starts from scratch. This is how they keep their appointments on schedule, and also how they make their money.
2) This is not the place to go if you are really sick. Note the other person’s review who gave 5 stars even though she spent 2 days on the couch. I ended up in the ER b/​c Dr. Runyan tinkered with my migraine meds and I lost 3 days of work and 5 days of productive living and I still have no agreement from her about my course of therapy, in spite of a recommendation from UCSF neurology dept.
3) The doctors are not qualified to handle special issues, but are also reluctant to refer outside of One Medical. Don’t let this place fool you. It is a for-​profit business, and they want to keep the patients returning to One Medical… not UCSF or Stanford or anyplace else. They make money by bringing you back again and again and again.
This type of outfit may work well for people who just want a run-​of-​the-​mill physician, but for someone who actually has a problem (e.g., migraines), it’s not a good choice. One Medical is in it for the money.

This place is awesome… appointment starts on time, in-​house lab, email all of your questions and get quick answers from the Dr, call in your Rxs… totally worth the $. I saw Dr. P and highly recommend.

When you walk in the place looks more like an interior designer’s office than a doctor’s office. They are timely and have you in and out, while still making sure they address any and all concerns that you have. They have an on site lab technician so that you do not have to go elsewhere. They email you the lab results the next day and you have constant email access to your doctor. They have other locations as well. This place is great.

When you are sick… And I mean really, really sick, One Medical saves the day!
I haven’t been truly ill, minus the occasional hangover, for years! My immune system works around the clock and usually doesn’t fail me. But hey, I’m human and can’t expect to go without any ailments for the rest of my life!
Rewind to last week. I woke up Monday morning with a few sickness aches. And a bit of a fever. It continued all day long, so Tuesday I decided to visit One Medical. Got a same day appt online. Dr Wu checked me out (15 min appt, baby!) and said it was simply a bad cold. Rest up, drink fluids and it should be long gone within a few days.
I spent Tuesday and Wednesday night on the couch, coughing my brains (and some gross looking phlegm) out. So much so, that I lost my voice! This didn’t seem like a common cold, so Friday morning, I set up another OM appt.
Sure as shit, I was siiiick. They sent me home with a Z-​pack, prescription cough syrup (with codeine!) and inhaler. Nerd alert, I totally love the inhaler… It helps calm down those irritated vocal cords. Within a few days, I started feeling human again, sleeping through the night and not leaking green mucus. Sexy!
Had I not been a One Medical member, I would have likely tried to brave it out and gotten even sicker! Because of the same-​day appts, going to to doc didn’t add to the stress of being incapacitated.

I really enjoyed my experience here at One Medical Group! I chose Dr. Susan Runyan to be my new GP and she is great!!! We went over all my physical history and performed a checkup and I am scheduled to come back for my lab test anytime after today. During the checkup Dr. Susan addressed all my concerns with lots of patience!
The membership is definitely worth it and not to mention the location is AWESOME!!!

This is the way all medical practices should be run.
This is my 2^nd year with One Medical; today was my first visit to the new Burlingame location to see Dr. Pacquing. My 8:45 appointment started at … 8:45! Dr. Pacquing spent face-​to-​face time with me going over my medical history, checking on any concerns, updating anything since my last annual checkup. No rush.
Then, Dr. P. conducted my general physical and Lady Tests, explaining all of the updated recommended testing guidelines. We discussed birth control options after I got dressed. Then, she ordered my DTaP booster shot, which was ready immediately after my checkup. I arrived at 8:40, updated my insurance, spoke with Dr. P for several minutes., got a complete physical, got my pap, got my DTap booster, and they sent my birth control prescription over to my pharmacy. I was back in my car by 9:30.
The new Burlingame location runs with the same professionalism, efficiency and friendly attitude as Spear St. (SF), plus it’s swanky! Completely worth the annual fee.