Extra Space Storage

The staff people are always great & these folks, upon referral from r storage facility in SF, readily helped us out in an emergency situation today, for which we r most grateful… still, as noted in many other reviews, their expensiveness is a serious problem for those of us who r not wealthy, & will b a problem we will address this coming year by prob moving… their involvement in a class action suit is a little unnerving & there r local companies we can patronize who r way less expensive… besides the costs this seems a place that hires very nice people!

Our move-​in was very efficient. The facility is very clean and well-​run. We are very pleased with the service we received.
Thanks, Sandra!

If i could give this business 0 STAR review i would. After 6 months been here they raise the rent of the unit. I called their main office and complain so they told me that a district manager will call me in about 48 – 72 hours. I received a call until a week later from the district manager telling me that we could get the unit for the same price one more month but that was it. So 2 weeks later we went to the office letting them know that we were going to move and I asked for a prorated fee the guy said no. So the next day I call and spoke with Kirk told me that I needed to talk to Sandra Hill but she was not in she was out sick. Once she get back she will call me! 3 days pass no call. Called on the fourth day still the same answer. 1 week pass no answer. So now I’m Unilocaling them out. Because they stole my money!!!

I rented a space in their underground parking and felt like it was a good value/​price for the location to store my new car that I use when traveling. All the people in the office were very professional especially Sandra. She put me on a wait list and the space was available a few weeks later. I would recommend this storage facility.

I couldn’t be more pleased with the onsite service staff, or the quality of the storage site. The location is very convenient and the prices comparable to other first class storage sites.
I would highly recommend this location.

Let’s just say I wasn’t so sad to be closing up this storage space a few months ago. Rates are very expensive, even purchasing materials like boxes and tape is higher than average.
That being said, the location was great and I always felt safe.
Bye, bye Extra Space!

I had parking spaces at this place for over 9 years. They went to some ownership changes over the years. For the last couple of years I had paid the rent for a year in advance and got one month for free.

I had a large 10×10 unit here for quite some time. All of my belongings that I had stored here now smell like cat urine. I don’t have a cat. My guess is that they fumigated the place due to rats or pests of some kind. Without proper ventilation you can see how toxic fumigation could penetrate and leave a lasting stench.
Their rates are really high too. I moved to Marin and found a storage facility that is climate controlled (ventilation!), on the 1^st floor and I pay half of what I was paying here!

As a current customer of Extra Space Storage in Burlingame who has decided enough is enough. I want to advise future customers who may be looking to use this facility of the frequency of unit rate increases. I have been a customer since February of 2012 and since that time I have received 4 rent increases! the first one comes only 3 months after you sign your lease and the 2^nd one comes 6 months later. When the 2^nd increase came in 2013 I moved to a smaller unit. Since moving I again got 2 increases. 1^st 3 months later and the 2^nd 6 months later. The total increase on the 2^nd unit would have totaled $ 26.00 a month. I consider this to be excessive and unnecessary so I am moving to another company.
The company response is it is necessary for the company bottom line.
My response was it is not acceptable for my bottom line. Just be forewarned if you are considering Extra Space Storage.

I think this review will be an ongoing experience. Thus far, I’d say they are doing well. The place is very clean, well lit and secure. That’s a good start. It’s expensive, no doubt about it. Obviously this is one of those we need them more than they need us kinda relationships.
More to come once we’ve been tenants for longer than a few weeks.

This used to be Central Self Storage until Extra Space Storage (a Utah based «real estate investment trust that owns or operates 634 self-​storage properties in 32 states») purchased it last year.
I liked renting units here (despite building limitations) under the previous ownership, and stayed on as a renter for several months after the sale, but would never rent or recommend renting from Extra Space again.
Here’s why:
1. My access code would randomly stop working (always after hours, of course), and the staff could never explain why. I’ve seen this happen with other renters also. There is no resident manager, so I had to call ESS’s national number to get access.
2. No vehicle taller than 10’3″ can get in the building, so has to be parked on the street for loading and unloading. Based on the continued damage to the building overhang, I’d say this comes as a shock to most people.
3. Extra Space doesn’t guarantee rates, and makes no offers available to existing renters. My 10’x10’ unit went up to $ 214 a month (ridiculous!), while that same unit would only be $ 165 to a new renter. Of course, the lower rate isn’t guaranteed, so it would quickly increase.
I got the same size unit at Bay Area Self Storage for $ 155, guaranteed for a year.
Take your business to the newer and far superior (and locally owned) Bay Area Self Storage facility at 92 & 101, where you don’t have to worry about the height of your truck.
UPDATE January 2013: Extra Space Storage is currently involved in a class-​action lawsuit/​settlement. If you were a renter between 6÷14÷03 — 11/​14/​2012, go to
or call 1−866−933−9891 to file a claim.