Lynn Smith Chevrolet

If I could I would give them minus one. Between my husband and I we have bought three vehicles and paid cash for all of them from Lynn Smith chevrolet they are very nice when you’re buying a vehicle but after that they could not care less you cannot get an appointment to get a recall fixed. I guess they don’t like to fix recalls I finally got an appointment the service man named Sean made it himself for me at 8:30 on January 12 I had to cancel my husband’s doctors appointment in order for us to go when my husband got there they said they didn’t have the part and we didn’t have an appointment anyway well Sean had assured me they had the part when he made the appointment this is not the first time I was treated that way it’s every time! Beware people before you go there.

Made an appointment online to have the hood latch repaired on my suburban 4 days in advance. Received 2 e-​mails confirming the appointment. When I arrived they could not find any appointment made and said you should have called instead of making online appointments, we don’t look at them. In order to get it repaired I had to leave the vehicle there so it would be in the queue and Lynn Smith will probably get to it in 3 days. Total apathy for the customer.

I went into Lynn Smith roughly five months ago feeling safe. I had avoided the shady dealerships on the side of the road and gone with the established place. The staff reaffirmed that I had made the right choice saying there dealership has a 27 point inspectionand that they «don’t sell garbage here».
My dealer (this miserable places only saving grace) took his time and tried his best to get me a good deal we settled on a blue focus with roughly 100 000 miles. The staff even stayed late to close the deal. When it came time to do the financing I was sold a 1500 dollar service contract That made it sound like God himself could smash my car and I would be covered. Two days and 9500 dollars later I drove off the lot a happy man
Two weeks later my tire gauge went off.
It happened again 4 weeks later same tire this became a pattern.
Took it into discount tire at around month 5 I was told all my tires have low tread.
In between these two incidents my A/​C went out.
Because I started driving with windows down I realized the back driver side window won’t roll down.
Two days ago check engine light comes on.
After dropping the car off I was informed that I’m still on the hook for 600 bucks to fix the A/​C FIVE different parts were broken.
I implore all of you AVOID LYNN SMITH LIKE THE PLAGUE! THEY SELL LEMONS, less than six months and I have bad tires, broken AC, an engine missing a gas cap faulty windows a worthless service contract and a big fat mechanics bill!

Lynn Smith sent me a survey about my experience and I made the comments below to them. They gave me the opportunity to post them on Unilocal so here they are.
Your service reps (I had Pete T.) are overwhelmed and not oriented to the customer. When I brought my car I was not acknowledged, and I noticed this was trend with the other customers who were there while I was. After a while you begin to wonder if you’re even in the right part of the dealership because it is as if you are invisible. It is impossible to get hold of them on the phone for status updates. Pete showed me that he had 25+ unaswered voice mails and numerous sticky notes (I’d guess 20+) that needed follow-​up. Because of this, I stopped by twice to find out how my car was coming. Each time I had to wait a long time before anyone even saw that I was there. One major bottleneck is the scheduling/​billing software being used. Pete spent the majority of his time during my three visits clicking through numerous screens trying to get me and other customers out the door. Overall, I’ll do all I can to never use your service department even though the actual work done on the car seems high quality.

Job #1 at a dealer. Sell cars. What is required to sell cars? Inventory. Is all inventory on location? Not always. Sometimes dealers trade amongst themselves. The CATCH IS, make sure the other dealer is WILLING to trade with you. I drove 30min up here to have my truck appraised so that I could trade it in on a car that LS currently does not have on the lot, but told me they could get. Apparently they cant. That little tidbit of info might be worth a courtesy call to a prospective customer BEFORE they drive all the way ip here for nothing. Incompetent.

Terrible experience.
We came to get an estimate on a trade in, the staff behaved as if we were disrupting their lazy day.
Then they gave us $ 1500 + attitude!
What is «scary» is that we dealt with 3 people for that one interaction and ALL 3 had the same attitude.
Lovely!
(We went and got $ 5000 from another dealer)
Glad to not do business with you!

They are not committed to putting customer service first, they are just like any other car dealer and are committed to putting sales numbers first and that is very disappointing to me.
I previously purchased a used 2010 Tahoe from Eddie Lopez. July of 2012 I began having problems with it burning through too much oil. I brought it in and explained the issue and was told «well it looks fine now, there isn’t anything we can do about it… just keep an eye on it» after I had put oil in it over the weekend so I didn’t burn it up. I brought it in that next weekend to have the oil changed. After about 4k miles the check engine light comes on again and it’s out of oil again. I don’t mean low… I mean nothing registering on the dip stick.
I brought it in, explained the issue to service again and they said they couldn’t think if any reason why it would be using that much oil and set me up to do an oil consumption test which requires me to come in ever 1k miles to check the levels. I asked about the status of my warranty and I was told my extended warranty went out at 60k miles… I was now close to 80k.
At this same time I discovered that the tires were separating… these are factory tires so 80K miles is pretty awesome… I understand you have to maintain your vehicle and tires are a known expense… my concern is putting $ 1000 in tires on a car that is having engine issues that the service department says they have no idea about and it’s also out of warranty.
I discussed this with some friends and one questioned me on the warranty again so I called the dealership and told them I wanted to check the status of my warranty. I provided my information and was told yes, your warranty has expired.
That weekend I went in to talk to them about trading in my 2010 Tahoe. I went back to Eddie Lopez because I had worked with him previously and explained the situation. He said he didn’t blame me and we started looking around while they checked the trade in value on my 2010.
The sales process is not a fast one… we had plenty of time to sit and chat while going through this process, and mostly it was about me trying to determine if I was doing the right thing because I really didn’t want to extend my car payment. But it all came back to the warranty, which Mr Lopez pointed out on the new vehicle I was about to buy (2009 Tahoe) I would be better off because they now had a 100k warranty on their used cars which wasn’t their policy when I purchased the my 2010 vehicle.
At no point in my discussion with him did he tell me «You do realize you have a 100k power train warranty that covers your motor even though your factory warranty is expired» No, the discussion was around how this new vehicle would be better because it has this 100k warranty.
I do accept that part of the issue here was that I did not realize there was a difference in power train warranty vs factory warranty and I did not understand that I had a 100k power train warranty on my vehicle… but my expectation would be when I go out of my way to call and ask someone who should be more informed than I am, that I would receive accurate information.
I would also expect any sales person who is worth a grain of salt to know what their actual warranty is and be able to provide that information to a customer.
I have called and spoken with Chuck Clark, the service manager and he at least seemed willing to acknowledge my frustration and offer «let me see what we can do for you»…but he also acknowledged that the oil usage is a KNOWN problem for these Tahoes… something they didn’t mention before either.
When I called and spoke to Lynn Smith personally regarding my frustration over not receiving accurate information his reply was simply, and I am quoting «well I don’t know what you expect me to do about it.»
I’m not asking for them to give me a new car. I’m not asking for them to give me any money. I’m not asking for anything that would financially impact their bottom line. What I did expect was some level of acknowledgement for the lack of customer service I received from his staff. His response regarding the sales person being more focused on the sale than on giving me accurate information was «maybe he didn’t know» As the owner of a GM dealership I would have serious concerns if one of my sales associates (who has been there for at least a few years since I bought both cars from him) did not know about GMs basic power train warranty.
I have no doubt that Mr Lopez knew about the powertrain warranty but his eye was on the prize which was another sale. I think Mr Smith is more focused on keeping another dealership from opening in Cleburne because he knows he will lose business with this type of customer service.
As soon as I can get out from underneath this Tahoe I will be through with GM vehicles unless someone is able to get around Lynn Smith blocking out a dealership in Cleburne.

Bought a 2012 Cruze today from Lynn Smith Chevrolet in Burleson. Absolutely THE BEST new car purchase experience we’ve ever had. The salesman who met us in the parking lot, Ron Attaway, was very friendly & outgoing. When he knew which models we were interested in looking at he showed us just about every one they had in stock on the lot. He walked us from the front to the very back & made sure we saw everything we needed to see. He was very knowledgeable about the Cruze and all the options that were available. We never once felt pressured nor did he try to up-​sell us to a more expensive model.
Once the paperwork process began, Ron got our trade-​in evaluated and all the initial paperwork filled out in a very timely manner. We were never left waiting for more that about 15 – 20 minutes. The Sales Manager worked very quickly & offered us several options on the terms of the financing.
The Finance Manager, Jillian Lawler, was one of the friendliest finance persons we’ve ever encountered. She had our forms printed and we had everything signed in no time at all.
While we waited for them to detail our new Cruze, Ron showed us the service area and introduced us to one of the Service Managers. The service bay is very large and looked to be clean & orderly.
We will definitely be returning to Lynn Smith for our next vehicle purchase and will recommend them to as many people as we can.

I have bought not one but two used vehicles from Lynn Smith chevrolet.
I recently purchased a Nissan Xterra. I felt the price was fair. The salesperson was very nice and attentive. The entire process was extremely simple. I looked online. Choose a vehicle I wanted. Contacted the salesperson via telephone. Negotiated the price. I had my own financing, therefore I had him fax the paperwork to my credit union. I added the vehicle to my insurance. Made an appointment with the salesman, went in signed the papers, drove off the lot with the vehicle. Easy as PIE!
This has to be the best dealership in the metroplex. I am a single mom. So, you can tell a reliable vehicle is mandatory. My lil people and I cannot be stranded on the side of the road, nor can I afford a rediculous price.
I love the way the salespeople treat you like a human being, not just another sale!

Car dealerships get bad ratings all the time for minor issues, but this place deserves it. They will do whatever they can to get you to come in and look at a used car that you found online or called about only to pressure you into a new car. We refused to by a new car and then were told they couldn’t give us nearly as much as they had previously told us for our vehicle as a trade in if we were going with a used vehicle. I felt very betrayed.

I had used Bruce Lowrie for all of my car buying needs until the staff started worrying about there wallet more than customer service. I was able to find Lynne Smith who’s staff did everything in their power to get me into the vehicle I wanted. Since my first vehicle purchase there I have since purchased another vehicle from Lynne Smith. My second purchase was just as easy and showed their dedication to customer service. The staff at Lynne Smith was great. There service department offers a $ 19.95 oil change which is nice. Because the service department does not only do oil changes it can sometimes take several hours to get your vehicle back from a dimple oil change. But over all it is a great dealership with great people.

The oil and lube bay here is awful! First your greeted with a half ass,” what do you need today.” followed by a discouraging «Are you sure I think I got 4 others before I can get to yours.» Only to be told an hour and forty minutes later, with MC Donald’s bag in hand. «Nah got two more to do before I get to yours.» When asked if my truck was finished.
If I already had nor invested the time, now wasted, and if it wasn’t the most reasonable price near by. I would go ahead and leave.
However I will look for another place for these services and even Pay More to be treated Better and serviced in a more Timely manner.
It doesn’t even take me half an hour to do it myself and I don’t have the luxury of a lift, air-​tools, oil on pump. Simply put you should be able to do this in a Much! More timely fashion!!!
My day off consist of things that I can’t get done during the other six days of the week that I am at work.
Paul Dodge
Burleson Texas
I would have given only half a star for price. But Unilocal only let me give a full star.
**** Please read my update…
What a powerful tool the written word is.
I would like to take a moment Commend the management staff of Lyn Smith Chevrolet, Burleson Texas, for a quick and thoughtful response. Regarding my displeasure of the service that I received this morning. Not only did they acknowledge my complaint but they also took responsibility for their actions.
Chuck Clark thank you showing me that you are interested in my business and continued business of the community. You are correct in stating that I am not looking for a freebie but just good service for a fare price. I look forward to my next service and hope for changes for the better.
Thank you
Paul Dodge Sr.
Burleson Texas