O’Reilly Auto Parts

These folks saved our BUTTS!
Had an Audi A4 come in, and my co-​worker broke the coolant line going from the pressurized coolant bottle to the upper radiator hose upon reaching for the oil filter.
Called these folks up, almost fainted when told that they may not have the part till tomorrow, but the gentleman on the phone called some other locations and got us the part we needed earlier than quoted! Got the car buttoned back up and saved us from further horrors!

Horrible experience. My husband is in the middle of replacing our Honda CRV inner tie rods and I needed to rent an inner tie rod kit. I called the original store I purchased the part from and was told they did not have one in stock and referred me to another store close by. The assistant manager confirmed the part I needed was in stock and provided me with the part number. After standing in line for almost thirty minutes a man named Daniel was to help me. I have never had a such terrible customer service. He refused to take the part number for the tie rod removal kit. I explained how we spoke with another store and confirmed they had the part. He was so mean, hateful, condescending. After rolling his eyes he asked he we spoke to. We couldn’t remember the name only the store we called. He was so rude and refused to help any further. I asked if he could call his partner store to find out why they had different information. I left upset because it’s cold and late and I had a very upset baby at this point. I called a third store who confirmed the store indeed had this part. This time I got in line again to be helped by a different person a man named Toni. Again another twenty minute wait. Once O reached Toni he accepted the part number confirmed it was indeed in stock and gave it to me. Now I’m exhausted and just want to cry out of frustration of being treated so badly! Ruff experience! I wish to add that this was the Burien O’Reillys. And that the assistant manager Tony was very helpful and got the part we needed immediately.

I was in need of liquids/​fluids for my vehicle and upon coming to this location I found exactly what I was in need of and more in regards to the kind of assistance that was provided by the gentleman who came out from behind the counter to help me and to also make some wonderful and affordable suggestions. I like this location and I have two other auto parts that I actually drive by before frequenting this location, but it does not matter when it comes down to quality service… I’ll always be back! Thanks for the wonderful service!

I hadn’t driven my car in months so naturally the battery was dead. I was able to jump start the battery to get it going but apparently hadn’t driven it far enough to let it recharge when I turned it off again. No one in the Burien area in a car seemed to have jumper cables (nor did I) so I had to buy my own. The lady working the counter at O’Reilly was really helpful and said, once I get it going, to bring it back and she will see if the battery needed to be changed. I did just that. Unfortunately they didn’t have the battery I needed, so they jumped my car again and sent me off to another parts store that did. She called first to double check since by now, my cell phone was dead and my gas light had come on. No time to waste. ABSOLUTE NIGHTMARE I KNOW!
Thank you so much for helping me that day.

I’ve learned how to work on my car a lot more by figuring out solutions on my own and fixing them myself. The staff is normally reliable and knowledgeable about any questions I have. I try to come in when its not too busy. Otherwise, you will stand around waiting forever to get service. Mainly because everyone in an auto store has questions.