Value City Furniture

I bought a dresser. I scheduled a delivery for Saturday, Aug. 22. My delivery window was from 10 a — 1p. No one called me so at 1:00 I called. After an hour and 3 phone calls, they had told me my dresser was delivered. «Not to my house,» I told them. It took them another hour to figure out what was going on. One person told me they had delivered it to the wrong location and they were trying to retrieve it. What?! Finally after calling yet again. They told me that the dresser was damaged and wouldn’t be delivered. This was at 3 p.m. Saturday wasted.
Called the store was put through to Mario where I had to argue with him that a.) I should get my delivery fee waived and b.) I should get some money off my dresser. After haggling with him for 20 minutes and dealing with his hostile attitude, I get fee waived and 10% taken off the dresser.
Two weeks later I wait till the end of my delivery window to call again and to find out, once again, what is going on with my delivery. I call and I speak to someone in the LaPorte warehouse. She says she will call me back. She doesn’t. So I have to call back again. Randy tells me the driver got injured and they were trying to get a truck out there to finish his delivery. He can’t give me an ETA. At this point I’m pretty upset because I already went through this ridiculousness two weeks prior. Randy is less than helpful, non-​apologetic and just all around incompetent. I hang up with him and call the Burbank store and speak to the manager to literally beg – yes beg – that they deliver the dresser I paid for. Finally, they come around 8:30 p.m. My window that day was 12 p — 3 p. Saturday wasted.
Two people were actually helpful from a customer service standpoint: They were Rebecca and Karen in the Burbank store. Both actually apologized and empathized with the customer. Karen was the one person who actually called me back; (her manager yesterday was also helpful – until she stopped updating me.) Karen did her job well.
Randy in LaPorte – you need to do a better job, buddy. Hire competent drivers and train them better. The buck stops with you and your handling of my delivery has ruined my experience with Value City. I will never buy from there again and will recommend others stay away. Why the Burbank store has their items delivered from LaPorte, Indiana is beyond me. It makes for a logistical nightmare.

Worst customer service ever!!! We went on a sunday looking for a new sofa, and since the moment we entered we were ignored!!! After being there for about 45 min we left! Never again!

Good news you Have won the prize for the worst commercial in history
Marketing department should be all fired as well as «the talented» agency that developed this concept every time I see this commercial upset my stomach and then I connect that to Value city furniture si there is no way on my life time I would go to any of your stores
Sorry I wrote my review in this particular store but this is for the head quarters, pleas forward
Thanks
Sara Roberts
Chicago

Just basing this review on the current ad campaign on tv in Chicago. I would never shop there based on the ads alone. A man and woman retching? Ugh.

I decided to purchase my sofa and dinner table at Value City Furniture because of the Black Friday deals. A sale rep name Jones was helping us and she is HORRIBLE. I have never been so frustrated in my entire life and would have left if I was not tired from shopping. She is rude and unprofessional. Jones would constantly rush you to make a decision and even stated she has to leave by 5:00 p.m. I would understand if the product cost was insignificant, but at $ 4000 I believe I am entitle to more time.
Therefore, if you don’t want your blood pressure going up the roof then go some where else with better customer service.

**** do not patronize****
value city furniture
(northlake, il!!!)
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i get a call last night…
*automated voice*
your maintenance had been scheduled for 11÷19÷14
technicians will arrive between
10am and 9 pm (an 11 hour repair window!!!)
and this… after waiting 2 months for an appointment!
**** do not patronize****
value city furniture (northlake, il!!!)
**************************

Have nothing bad to say about the sales people. Very poor customer service also very rude. But I bought my leather from here it’s been a little over 1 year and sofas are peeling away. When I call They just hang up on you or just keep tranfering your call then when they finally want to help all they say is that there’s nothing they can do. Supposably I have a higher end leather. Beware of all the lies …

After my previous experience with furniture. I decided to try this place out. I looked at the reviews first. It seems that one of the areas they lack is delivery.
I found some sofas that I bought back in November of 2013. So far so good. The sales person that helped us answered all of my questions. This time we paid in cash and decided not to get lay-​a-​way.
My husband also picked up the sofas himself. Overall we are happy and will visit them again.

About DELIVERY ONLY
You choose your delivery date but do not get the time until less than 24 hours before the arrival. The delivery can occur any time between 7am-​5pm because none of us work, right? The delivery system is automated. I get that it is designed to be as efficient as possible but this system lends itself to no malleability and requires you to have to sit at home all day. How can you afford furniture if you sit at home all day waiting for it to arrive. The system needs to have overrides or be able to schedule an actual window more than 24 hours in advance.

I stopped in one day last week just to browse sectionals and was greeted by a women named Toleda. She was very nice and spoke with us about some items. I didn’t purchase anything then but she gave me her card. Came back in yesterday and asked for her and she was great. Bought a sectional and coffee table. She went above and beyond to help me out. Kudos

If I could give this store LESS than one star, I would. I haven’t had a pleasant experience with this location, and considering filing a claim with BBB against this company. My fiancé and I purchased a fantastic looking sofa set in Nov 2011. They had a free financing promo that, coupled with the sofa, we couldn’t pass up. I guess the promo was free financing for one year with purchases over $ 1500. Awesome, right? We had this older lady charge us for the Mateo sofa set with matching ottoman. And knowing the use we’d be getting out of our furniture with 4 kids and 3 dogs, we opted for both fabric protection and insurance. Within 8 months of having sofa a zipper broke. VCF was great about sending someone out. A few months later we noticed the frame was poking out and the cushions were sagging HORRIBLY. Come to find out that we were never insured for THAT! Whaaaaaaaaat? I know we spent an HOUR AND A HALF deciding between on our set, opting to get both types of coverage on our purchase, AND THEN BEING $ 10 shy of the $ 1500 minimum for free financing…:-)I LOVED my candles:-) I called and asked to speak to a manager, who then had the sheer AUDACITY to tell me it was my fault. Unbelievable. I am not a satisfied customer. NOT AT ALL. We have an open card account with them that has a zero balance. i LOOOOVE to shop. However, that is one card I’d rather not use, as I don’t care for misrepresentations and jerks…

Be careful of misrepresentation! We had a a credit card fraudulently opened by one of their sales reps. We were looking for couches while we were looking the sales person said he’d do a credit check. My fiancé explained to the sales person that he did not want to open up a card. The sales person said it was just to see the financing no card would be opened. We ended up not buying anything because they did not have the color of the couches we liked. The sales person was extremely pushy and rubbing me the wrong way. He kept trying to get us to order the couches anyway and cancel the order if we really didn’t want them. A few day later we received a credit card in the mail. We never signed anything or agreed to any terms that was fraud. We cannot just cancel the card because affects your credit more. We have proceeded with contacting our lawyer because if this has happened to us we are certain it has happened to others that perhaps have not known what to do or how to proceed with legal actions.
We bought couches from Ashley Furniture in Broadview, IL prices were better, the sales people were much more pleasant and patient and when we opened up a credit card we did it on a screen where the terms and conditions were displayed and we proceeded with the process ourselves.

Nothing in life is free, even when the coupon and salesperson says so. I presented my coupon and 3 weeks later when the truck pulled up the delivery men said that if I wanted my furniture taken out of the truck and into my house, I had to pay $ 50. I had to walk to an ATM and withdraw $ 50 cash to give them. They took it up to my home and it was fine but when I called the manager at the store they told me that my «Free coupon» for delivery did not count the labor to carry it into my home. They had no literature on their delivery policies and no one articulated this to me either. I checked their website and did not see a «delivery policy» section. So, the cheap furniture rocks with bargain fire sale prices BUT BE AWARE that you should have a $ 100 cash on hand for the deliveryman shake down that will ensue upon delivery. Unless you want to carry the sofa and bed out of the truck and up to the elevator yourself! The coupon did say“free assembly” as well, but clearly if I did not pay the $ 50 they were going to return everything to the store. I had just moved in and I mean I needed a bed and sofa! the shake down operation is well known by the management and sales team. I spoke with their warehouse manager who told me to pay the $ 50 or no furniture!!!

We bought a sofa and loveseat from there this weekend and they do have a great selection of furniture except for kids beds. Not much of a selection there. The whole purchase transaction went very smoothly as I already knew what I wanted before I got there. I was in and out in 30 min. The pickup however was very nerve-​racking. There were a line of people outside picking up their furniture, I’m assuming because they charge an ass-​whopping $ 100 just to deliver your furniture, even if its around the corner and not to mention you will have to wait about a week to get it. We rented a truck from Uhaul for $ 19.95 and spent about $ 50 in total for it INCLUDING gas. So we saved $ 50 by picking it up ourselves. When we got there they coudn’t find our sofa, just the loveseat and after about 45 minutes they finally found it. How the hell do you lose a sofa? Anyways, other than the frustrating pickup the service was awesome. And if you do buy here make sure you get the 7 year fabric protection warranty. Its only $ 99 and well worth it!

I guess all those great people are gone now. Chose this location because it was the closest to my house. However it still was a ride. Traffic made it a long ride out and we arrived 20 minutes before closing.
I get it, you’re closing. However, no I couldn’t get there earlier, but I was coming there for a particular item, I had to ask for help finding it since no one greeted us. The salesperson that I asked reacted as if I were inconveniencing him, although he did try to help, I spotted the chair I was looking for first.
We tried it out and both agreed it would work, if the salesperson stayed close he would have been able to write up the sale. After all who runs out on a rainy night across town to look at a chair for the hell of it. I even joked with the guy about how far we were from them and that we thought we wouldn’t make it. I was on a mission to get this done. Little did he know I wanted two of those chairs and did also spot a coffee table and some end tables that would work.
Well I guess I could have inconvenienced him one more time time write up my order, but instead I decided that this salesperson and this location won’t get my money, so we left.
I’m going to check out one of their competitors today and see if there’s something similar, if not I’ll go to another location and see how that goes. I don’t get it, in this economy I’m surprised that the salesperson didn’t even try to be around to close the deal.
I used to sell office equipment for a short time years ago, and when I got a call and the person had something specific in mind, I knew they’ve done some research and I considered it a half done deal, my job at that point was closing the deal, the how and when can I get this to you.
Last night, I was waiting for that close… it never came.

Value city Furniture has some of the best people i have had to deal with as far as furniture stores go. if you stick to their more expensive stuff you cant go wrong, and they offer warranties that even though your adding to your total are worth it if you know what is covered and what is not and how to go about it. They have very cute furniture that seems for sure better quality then wicks and as far as bedrooms and dinettes go they have way better quality then Harlem i haven’t compared much of the quality of the living room sets but i did notice you pay way less at value city then at any of its surrounding competition.