Valley Funeral Home

I called about 5 local funeral homes when my mom passed away. When I spoke to Raquel at Valley Funeral Home it was an easy choice. She understands what you are going through, she is professional and compassionate. We had to deal with transporting to another state and she made everything easy.
Everyone I spoke to was very helpful. They cared about us and showed a compassion that made this time period as easy as it could be.
Raquel was the person who actually came to the memorial. She respeceted all our wishes and helped create a reverant atmosphere.
Thank you to everyone at Valley Funeral Home for all your help.

My family and I are still so touched and overwhelmed by the exceptional service provided from Valley Funeral Home in Burbank. There are no words to express our gratitude and appreciation to such an excellent team of caring and genuine people. We are Burbank natives, and when customer service seems to be a thing of the past, Valley Funeral Home stepped up and restored our faith in humanity! Especially the manager Noelia. No detail was left undone, or seemed impossible to her. At a time when we could see no beauty in the world, Noelia helped us see all the beauty in giving our loved one such an amazing honor. Noelia, we could never thank you enough for all your time, effort, energy, support and genuine willingness to help. Thank you from the bottom of our hearts!

I can’t say enough good things about Valley Funeral Home. First, the ambiance is so very calm, dignified, and even home-​like, which helps people with emotions that can be (understandably) running very high. I’m in agreement with Sam A. on this point.
When my mother came home in January 2014, after a sudden hospitalization and rehab stay, my instinct was to make certain that she had pre-​need arrangements that would honor her life and legacy. The representative at Valley Funeral Home was reassuring, respectful, and professional in showing me options that reflected those wishes.
Then, with Mom’s passing on February 1 of this year, Noël was so wonderful in helping me with the selection of the urn and composing the memorial cards (somehow, I had decided to defer these steps when putting together the «pre-​need»). She also expressed concern about my immediate well-​being. During our meeting in the afternoon, I realized that I was a bit faint. Mom had passed in the very early morning hours, and I hadn’t eaten or even had more than a quick cup of coffee since the night before. Noël offered some water and a bag of snacks to keep my blood sugar up till I got back home. She also kept asking if I was going to be okay to drive. When a well-​wisher sent a plant to their office for me, Noël kindly dropped it off at home.
The urn is a deep blue, and enscribed with Mom’s name, and dates of birth and passing in an artful, tasteful script. The background of the cards is a serene Thomas Kincade painting. Overall, a wonderful tribute for my beloved mother.

When my Mom’s cancer escalated suddenly, I found myself having to make arrangements immediately. I needed a place that had reasonable rates, or at least reasonable options, and would honor my wishes without trying to talk me into things I didn’t need or want.
I was not as bothered by the décor as the other reviewer — it looks rather old-​fashioned and mid-​western, but it didn’t bother me because it felt kind of homey. And the staff was amazing. The pre-​arrangement agent (can’t remember her name) was so soothing and so considerate as to ask if the music selection they had playing was to my taste. She let me take as much time as I needed for each decision. She fully explained all my options. I felt very taken care of.
After Mom passed I worked with Raquel, who was similarly soothing and considerate, and who helped me navigate all the ridiculous amounts of paperwork necessary to have my Mom cremated. When they needed my Dad’s signature on some paperwork, they Fed Ex’d the documents to him and provided him with a return envelope pre-​paid as well. They alerted me when they weren’t getting the documents in a timely fashion from her physician, so I could assist them in making it happen.
We got the minimum package for cremation, and splurged on a nice urn, and the whole thing was just over $ 2000. Which is an amazing price.
They made navigating a horrible time a little easier, and that’s a pretty wonderful thing.

Short Version: So-​so place for your last stop.
Long Version: Since you’ll be dead, you won’t care what happens to your body or where it ends up. However, your family and friends might. And if they’re already depressed, this place won’t help. It’s a bit dingy and worn down, though they do a decent enough job of executing their services. Plus, if you’re on a tight budget, then this funeral home will definitely be in your price range.